Search...

Ridgeway House

2/6 The Avenue, Lincoln, Lincolnshire LN1 1PB
St Philips Care Group Logo
Jobs
Ridgeway House logo
Ridgeway House, Lincoln
Ridgeway House, Lincoln
Ridgeway House, Lincoln

Ridgeway House Care Centre is a residential care home situated in the historic city of Lincoln, renown for its iconic Cathedral and Castle. Ridgeway is only a 10-minute walk from Lincoln City centre and is also on popular local bus routes.

All 29 bedrooms are single rooms which were fully redecorated in 2018 to provide a cosy and comfortable home for all of the residents. 20 of these bedrooms come...  

Loading travel time

Care Provided by Ridgeway House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,227 - £1,355£1,227 - £1,355
Residential Dementia Care£1,227 - £1,355£1,227 - £1,355
The fee includes:-
Full board with a choice of meals, snacks and drinks (we cater for specialised dietary requirements by arrangement).
Exclusive occupation of your room
Use of the communal lounges, dining rooms, bathrooms, and any other communal facilities
The opportunity to join in activities run by the Home and the use of any recreational facilities (you may be asked to make a financial contribution to some group activities or trips out).
Care assistance – such as with bathing, washing, medication and other personal needs - as reasonably required. Staff will be on duty both day and night.
A laundry service (not including dry cleaning).
Active involvement in your medical care by way of liaison with GP’s, nurses, dentists, and other health care providers (although some may incur an extra cost to yourself).

Our fees do not include:-
Clothing
Magazines / newspapers (save for those to be found in the communal areas)
Toiletries or other personal grooming items
Hairdressing
Medications
Health care appointments such as Chiropody or opticians
Travel costs for private trips

Private telephone costs

Contact Ridgeway House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Latarnia Wheeler (Care Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (29)
  • Single Rooms with ensuite Wet Room (20)

Visiting

  • Visitors warmly welcomed. Relatives can visit their loved ones at any time, and there's no need to book in advance for these personal visits. However, if you're interested in touring the home and learning more about services, Ridgeway recommends scheduling a visit in advance. This way, the dedicated team can ensure they're available to show you around and discuss how best to meet your specific needs. We're here to provide you with the information and support you require, and look forward to assisting you in any way.

Parking

  • On site parking available

Ridgeway House Reviews (20)

Submit a Review
8.5

Ridgeway House has a Review Score of 8.5 (8.491) out of 10, based on 7 reviews in the last 2 years. Over all time Ridgeway House has 20 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Ridgeway House
Loading...
Showing 20 reviews matching selected criteria
Review from J M (Daughter of Resident) published on 13 July 2026 Submitted via Website
Overall Experience

My father was cared for at Ridgeway and recently passed away peacefully. All staff were exceptionally kind, attentive, always going above and beyond ensuring we were all looked after as a whole family. Their interpersonal skills, while remaining professional, provided confidence and comfort. We are very grateful and would like to thank everyone for the laughter, kindness and support.

Reply from Latarnia Wheeler, Home Manager at Ridgeway House
Thankyou so much for taking the time to leave such a thoughtful review.
It was our greatest pleasure to look after your father and we are grateful that you entrusted us with his care. Your kind words towards our team mean a lot and will be shared with everyone.

On behalf of us all at Ridgeway,...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jenny K (Daughter of Resident) published on 14 May 2026 Submitted via Website
Overall Experience

My Mum lived at The Ridgeway for 3 years until she passed away in March 2026. The staff are absolutely amazing and helped Mum and me and my family navigate a very difficult period in our lives with so much care and compassion. They really are a family and the atmosphere is always upbeat and very friendly and there is always a cup of coffee and time for a chat and a hug. The activities are varied and Mum started to paint, she had never painted in her life so this was wonderful that the activities coordinator managed to persuade her to try something new. I cannot put into words how grateful my family are for the amazing care Mum received and how 'looked after' we were when Mum passed away. I wouldn't hesitate to recommend the Ridgeway to anyone, it absolutely is fabulous.

Reply from Latarnia Wheeler, Home Manager at Ridgeway House
Thankyou so much for your wonderful review, It was the greatest pleasure to look after your mum and we value your kind words towards our staff team. I will be sure to pass on your compliments.

We take great pride in being a family orientated home and our relatives mean just as much to us as our residents do.

Thankyou again

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Claire H (Granddaughter of Resident) published on 18 March 2025 Submitted via Website
Overall Experience

Everyone involved in my grandmother's care was absolutely wonderful - she couldn't have been in any better hands. The staff are endlessly patient and put so much time into making her experience (and ours!) enjoyable. I am so grateful for the care and attention they put in, from putting her paintings up on the wall to getting her favourite yoghurts - you can tell how much they care about the residents just from being there. Eternally thankful for everyone there.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from P L (Daughter of Resident) published on 11 March 2025 Submitted via Website
Overall Experience
My Mother moved into Ridgeway a couple of years ago, a confused old lady. She was unable to stay in her own home any more. She had everything she needed at Ridgeway, a clean warm room, personal care, good food, and a cup of tea at whatever time she wanted. She was much happier.
I'd never seen her wear nail varnish until she moved to Ridgeway. They brought out a talent for painting that we didn't know she had.

Thank you for making her last days comfortable and very peaceful. You were all so kind.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Susan G (Daughter of Resident) published on 11 March 2025 Submitted via Website
Overall Experience
My mother moved into the Ridgeway in May 2023 and lived there until she passed away in February 2025. During her time living in the home we were extremely impressed by the kindness and compassion shown constantly by the staff. In her final few days the care shown by the staff to all the family was truly wonderful and we will always be grateful for that.

Many thanks to all.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S N (Daughter of Resident) published on 9 January 2025 Submitted via Website
Overall Experience
Overall I have been happy with the care that Mum has received at Ridgeway. The staff have all been friendly and professional, she has enjoyed the food, and her room is freshly decorated and carpeted. However, there have been a number of niggles and ' teething problems', which could probably have been resolved with better communication between staff members.

I am aware that for much of the six weeks that Mum has been at Ridgeway, they have been undergoing organisational changes, and there is now a new manager in place, who seems very 'on the ball', and I hope that Ridgeway will fulfill its full potential under her management.

Reply from Latarnia Wheeler, Home Manager at Ridgeway House

Thank you for taking the time to leave a review for Ridgeway House, Your thoughts are very important to us. I will share your comments with the...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Dennis A (Son of Resident) published on 2 January 2025 Submitted via Website
Overall Experience
All staff are pleasant. The carpet in her room is filthy and should have been replaced/cleaned well before now. That is why I have rated very poor under cleanliness. No interaction with management. The alarm in her room does not work or not plugged in. I am only given information about my mum when I ask. I should be told about all recent events e.g. illnesses, bed sores etc. and any changes in medication. These can be sent by email unless urgent when I can be phoned. When I telephone to ask about Mum the members of staff are always upbeat and tell me how well she is doing - I know she is bedridden, incontinent, nearly deaf, cannot see and communication is virtually non-existent. I just want the facts.

I am only contacted when money is involved. I appreciate that staff are hard to get but I sometimes find the spoken English hard to understand which makes it difficult for me even though they may be doing their best.

Reply from Latarnia Wheeler, Home Manager at Ridgeway House

Thank you for taking the time to leave a review, we appreciate your views. I can confirm that we have a planned maintenance and cleaning schedule in place to address the issues outlined in your review. I'm sorry if this hasn't been communicated to you by the previous manager. At Ridgeway House, I operate an open-door policy, please feel free to pop in to discuss any issues.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D R (Son of Resident) published on 28 June 2024 Submitted via Postal Card
Overall Experience

The whole establishment is 100% very good. I recommended my mother to stay here. The staff are superb, management are very good, everything is 100%. However, I would recommend probably two more staff members to relieve pressure on the staff.

Reply from Ann Farrow, Regional Manager at Ridgeway House

Thank you for your kind words and positive review. The manager and her team will be delighted to hear your kind and positive words from your review and will ensure they are shared with the whole staff team. St Philips Care strive to ensure we provide a person-centred caring service to all and I am...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Elaine S (Daughter of Resident) published on 21 September 2023 Submitted via Postal Card
Overall Experience

My mother is a very shy, anxious 90-year-old. She has been bedbound since her discharge from hospital in December 2021. Her care has been outstanding. The time, love and compassion the staff show her, at all times of day, is remarkable as they are so busy. Cleanliness is super, meals are, as she says, 'delicious'! She is checked regularly, so never lonely. Activity-wise, she doesn't take part but loved the band and carols at Christmas.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L W (Daughter-in-law of Resident) published on 4 July 2023 Submitted via Postal Card
Overall Experience

We found the care home to be extremely warm and welcoming. Staff were very attentive, considerate and always willing to help. Our experience was extremely positive and we would happily recommend Ridgeway House to others who are seeking care for a relative.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Doreen P (Respite Resident) published on 25 October 2022 Submitted via Website
Overall Experience
I think it's been a high experience. I've never been spoilt so much in all my life. The activities have been very good. In my short stay here I have listened to a talk from a charity helping children in Nepal, a talk from Guide Dogs for the blind, listened to a guitarist, heard from an animal rescue centre who brought in a rabbit, a tortoise, a ferret and a Guinea pig. We had a talk from a lady from the knitting and sewing guild.

I would recommend here to anyone.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Julie E (Daughter of Resident) published on 28 September 2021 Submitted via Website
Overall Experience
Choosing a care home for Mum was very daunting. However, we certainly made the right choice in picking Ridgeway. The main reason we know it was the right decision is down to the hardworking staff. Every member of the team at Ridgeway that Mum, and we as a family, have met has been kind, caring and respectful. Nothing is too much trouble for them and, as Mum says, "You can have a laugh and joke with everyone". The staff's positive attitude has gone a very long way in helping Mum to settle in so quickly.
The building itself is light, airy, very clean and welcoming. Mum has a bright, spacious en-suite room, overlooking the garden, which she was encouraged to make her own with photos and ornaments.
The choice of meals available is excellent and tailored to Mum's dietary needs. Activities are available for Mum and any residents who wish to join in and Mum certainly enjoys being pampered by the hairdresser who visits once a fortnight.

I would highly recommend Ridgeway to others.

Reply from Helen Patrick, Manager at Ridgeway House

Many thanks for your review. It has been a pleasure and privilege to help your mum settle in and her infectious manner is enjoyed by both staff and other residents. We take pride in making Ridgeway a 'home from home' which provides the best care possible. Our dedicated team work together to provide...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Helen C (Independent Advocate/Deputyship) published on 25 June 2021 Submitted via Website
Overall Experience

I visit the home on a regular basis as an advocate. I find the staff responsive and helpful. They seem to know their residents well and take steps to personalise residents' experiences and to respect their preferences. As an advocate, I have not seen all the facilities on offer, but the home has a pleasant dining area and an enclosed garden courtyard. The one lounge area that I have seen is divided by a ramp into a staff section and a seating area for residents. To me, this feels a bit like a thoroughfare and quite a busy space. However, there may be quiet lounges/areas that I have not accessed and some residents do have their own sitting room.

Reply from Helen Patrick, Manager at Ridgeway House

Many thanks for your review. Ridgeway has three lounge areas, and residents are able to choose the space they prefer to spend time in, whether this is close to staff, in the television lounge or in the quieter blue room. We take pride in making sure that we fully understand each individual and are...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Stephen R (Son of Resident) published on 3 June 2021 Submitted via Website
Overall Experience

This is only our second visit due to the Covid situation. However, we always feel reassured that Mum is happy and well cared for. Staff are extremely welcoming and visits are very well organised to accommodate current restrictions as smoothly as possible.

Reply from Helen Patrick, Manager at Ridgeway House

Thank you very much for your review. The team at Ridgeway takes care of each resident as if they were their own parents or grandparents, creating a unique and personal plan of care for them based upon their individual needs, likes and dislikes. This supports them to live their life to the full and maintains their wellbeing.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mark T (Friend of Resident) published on 19 March 2021 Submitted via Website
Overall Experience

My friend has only been in Ridgeway House for two weeks but when first contacting the home we had a good impression and feeling about the place. The staff could not have been more helpful and friendly as well as being very professional. Ridgeway House is immaculate in every way and is the best care home that I have visited by a country mile. I have had to visit many care homes all over Lincolnshire as a result of my profession and it is head and shoulders above any other care home that I have visited over the last 35 years. If you or your family have cause to use a care home then this is the one I would recommend without any doubt.

Reply from Helen Patrick, Manager at Ridgeway House

Many thanks for your comments! They are truly appreciated and I will make sure that all staff are aware of your review. Our aim is to provide care that is personalised, supportive and sensitive to the needs of the individual resident without it feeling clinical.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from C W (Daughter of Resident) published on 30 June 2020 Submitted via Website
Overall Experience

I myself am a Nurse / NHS Director with many years of experience of operating groups of care homes. My Mother has been a resident of this home for several years. I have absolutely no complaints. I find them considerate. The food is excellent. The staff are always pleasant and approachable. It’s very clean both inside and the outside environment too. I have nothing but praise as do all my family members for the care offered particularly through this difficult time. I don’t feel that the CQC rating reflects the overall standard currently. I accept there has been a change in management but I certainly will be contacting the CQC to offer my formal written praise for this home. I wouldn’t hesitate to recommend this home and its team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M C (Resident / Service User) published on 16 May 2019 Submitted via Postal Card
Overall Experience

The rooms were clean and tidy. Food was up to par and good. The manager was keen and fair.

Reply from Juliet Peall, Regional Manager at Ridgeway House

Many thanks for taking the time to review Ridgeway Care Centre.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Barbara S (Friend of Resident) published on 5 March 2019 Submitted via Postal Card
Overall Experience

I have been visiting my friend in the Ridgeway for about the last 2 years. Have always found the staff friendly and helpful. Having other nursing homes I find Ridgeway very comfortable and welcoming compared to others I have visited.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Alan (Son of Resident) published on 27 February 2019 Submitted via Website
Overall Experience

My mother has been a resident for two years. We live a considerable distance away and rely on Ridgeway House for her care needs. She has needed to attend hospital as an outpatient for the last few months and Ridgeway House have organised things so we can just visit and accompany her.

Reply from Juliet Peall, Regional Manager at Ridgeway House

Thank you for a lovely review. I know the team at Ridgeway will be happy that all your mothers' care needs are met and the team organise efficient visits to the hospital.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from I W (Daughter of Resident) published on 22 May 2017 Submitted via Postal Card
Overall Experience
To go 'into care' is such a difficult decision for both the person and the family, but from being welcomed at the door onwards, we knew it would be OK!
Kindness, help, support and showing empathy and care made it a smooth transition, and the home became home.
Mum has been encouraged to engage with other residents, tempted by the food and cajoled to exercise and move to her best ability.

We have peace of mind. Mum is fine - BRILLIANT!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 07 June 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

8 Bed Vacancies

Posted: 03 September 2026

We can arrange a preview of the room available to prospective residents and their families.

News (0) & Events (0)

News

There are no news items for Ridgeway House.

Upcoming Events

There are no upcoming events for Ridgeway House.

Awards / Recognitions (1)

Accreditations

There are no accreditations posted yet for Ridgeway House.

Meet the Team (1)

Latarnia Wheeler
Latarnia WheelerJob Title:Care Home ManagerJoined: 2023

Latarnia is our brilliant care home manager at Ridgeway.

She is very experienced and passionate about delivering first-class care to all our residents.

Frequently Asked Questions about Ridgeway House

What types of Care is Ridgeway House registered for?

Older Person Care, Dementia, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ridgeway House have?

There are 29 Single Rooms.

What are the Facilities & Services at Ridgeway House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Ridgeway House to the centre of Lincoln?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ridgeway House to verify any information. View our terms and conditions. Ridgeway House has an Enhanced Service -more info.