The Willows Care Home, Bourne, Lincolnshire
The Willows Care Home, Bourne, Lincolnshire
The Willows Care Home, Bourne, Lincolnshire

The Willows Care Home has been caring for older people for over twenty five years and has established an enviable reputation for excellent care.

The home offers person centered care in a warm, homely, friendly and peaceful atmosphere. Carers offer all residents excellent levels of care and support that is right for them. Care services are tailored around each individual to meet their specific needs and requirements. Families and friends are also encouraged to be involved in the home life as much as possible.

The Willows Care Home place great emphasis in promoting independence by planning activities and exercises based on residents personal needs. This helps stimulate people both physically and mentally. The Activities Coordinator will at all times ensure that individuals are invited to join in events and activities that take place, along with families and friends who are also welcomed.

To visit the home and view the amenities, please feel free to pop in for a cup of tea or telephone for further information.

Owner: The Willows Home Ltd

Person in charge: Eileen Towers (Manager)

Local Authority / Social Services: Lincolnshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Epilepsy • Hearing Impairment & Deafness • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 26

Shared Rooms: 2

Rooms with ensuite WC: 6

Facilities & Services: Day Care • Respite Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Willows Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 06 Feb 2018

Old Age, Respite Care, Physical Disabilities, Dementia, Caring for adults over 65 yrs. Please call for further details.

Reviews

9.2 The Willows Care Home has a Review Score of 9.2 (9.209)

The Review Score of 9.2 (maximum of 10) for The Willows Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for The Willows Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.792 for The Willows Care Home is calculated as follows: ( (58 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 72 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.417 Points relating to the number of positive Reviews for The Willows Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 4 Reviews ÷ 6 Target = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Willows Care Home?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Willows Care Home

  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Stepdaughter of Resident/Service User
    1

I am very pleased the way my Dad is treated. He seems very happy and well looked after. It is very good the way you put the effort into getting him up and down stairs every day, getting him to mix with the other residents. Thank you.

How likely would you be to recommend The Willows Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Roop Nahil, Managing Director at The Willows Care Home responded to this review on 31 Jan 2018:

Thank you very much for the kind words.

The Willows Care Home was recommended to me by a friend whose father-in-law had been a resident as they had previously removed him from another care home. I found everything they said to be accurate from the patient and caring staff, to the home-cooked meals using fresh vegetables. It truly is a home from home even down to the two lovely cats!

How likely would you be to recommend The Willows Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Roop Nahil, Managing Director at The Willows Care Home responded to this review on 13 Oct 2017:

Thank you for taking the time to review us and for giving us such a positive feedback. We will continue to do our best to provide the best care for our residents.

My dad has only been at the care home for 3 weeks and I have nothing but praise for the care and compassion that has been shown to him. He has been very poorly on occasions and not really knowing him very well, everyone has shown kindness and respect.

How likely would you be to recommend The Willows Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Roop Nahil, Managing Director at The Willows Care Home responded to this review on 12 Oct 2017:

Thank you for such a wonderful review. It is always our aim to provide the best care possible for all our residents. Thank you once again.

The staff were fantastic today as always. Mum had a lovely birthday and I was able to share some special time with her. I took a cake in to be told that one had also been made for her and that every would be singing happy birthday. Mum said several times how happy she is there with all her friends. It was wonderful to see her relaxed, safe and content in her home.

How likely would you be to recommend The Willows Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Roop Nahil, Managing Director at The Willows Care Home responded to this review on 11 Oct 2017:

Thank you Fiona for such positive words. Your mum is a fantastic lady and we love spending time with her. We had a lovely time celebrating her birthday. Thank you once again.

My father died there. It was his wish to die at school. It was like home from home. He got his wish.

How likely would you be to recommend The Willows Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My Mother was looked after with care, compassion, and humour, she was happy at the Willows. I live 150 miles away from her and the staff were more than happy to tell me what she had been up to, she was not an easy person to deal with but I never once heard a member of staff being blunt with her. I have nothing but the highest praise for them. The last few weeks of Mum's life were very traumatic, but she was looked after in her room and lovingly cared for, to know she was being looked after so well made it a lot easier on me because of being so far away and not able to visit her very often.

How likely would you be to recommend The Willows Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

October 2014

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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