Owner: The Willows Home Ltd
Person in charge: Eileen Towers (Manager)
Local Authority / Social Services: Lincolnshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 30 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's • Epilepsy • Hearing Impairment & Deafness • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 65+.
Single Rooms: 28
Shared Rooms: 1
Rooms with ensuite WC: 8
Facilities & Services: Day Care • Respite Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Parking:
Ample parking on site.
Latest Care Quality Commission* Report on The Willows Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.7 out of 10 for The Willows Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for The Willows Care Home in Google's Search Results – more info
b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 24 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.663 for The Willows Care Home is calculated as follows: ( (64 Excellents x 5) + (30 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 95 Ratings = 4.663
b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews; 3.00 points for the first Positive Review, and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for The Willows Care Home is based on 6 positive Reviews in the last 24 months and is calculated as follows:
3.00 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 6 Reviews ÷ 6 Target = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Willows Care Home has a Review Score of 9.7 (9.663) out of 10 and an Average Rating of 4.7 out of 5 from 8 Reviews over all time
Review submitted on 6 March 2018 from a Website Submission by Sue N (Daughter of Resident). on Tuesday 6 March 2018 . Relates to February 2018.
My sister and I were very lucky to be granted a week's respite care for our 97-year-old mother at 'The Willows' at literally a few days' notice after an emergency hospital admission.
Our mother was made extremely welcome by all staff, who were attentive, caring and very approachable and we both felt that she was in very safe hands at 'The Willows'. Whenever we visited, it was evident that staff had been checking her regularly and mum commented frequently on how charming everyone had been and that they all found time to chat to her and made her feel welcome.
The accommodation was clean and well-maintained. We would have preferred mum to have had en-suite facilities, but not all rooms offered these. Given the fact that we were able to book a room so quickly, this was a relatively small disappointment, compared to the high quality of care and trustworthiness.
How likely would you be to recommend The Willows Care Home? Likely
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Roop Nahil, Managing Director at The Willows Care Home responded to this review on 06 Mar 2018:
Thank you very much for a really positive feedback.
Review submitted on 1 March 2018 from a Postal Card by Michael P (Son of Resident). on Thursday 1 March 2018 . Relates to February 2018.
Out of 5 care homes visited in the last 2 years I think The Willows Care Home is very good value.
The food is extremely good, the entertainment is also very good, the care and support and the kindness of staff and management you could not better.
My mother is very happy in their care.
How likely would you be to recommend The Willows Care Home? Extremely Likely
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Roop Nahil, Managing Director at The Willows Care Home responded to this review on 01 Mar 2018:
Thank you very much for your kind words.
Review submitted on 31 January 2018 from a Postal Card by Andrew G (Son of Resident). on Wednesday 31 January 2018 . Relates to January 2018.
I am very pleased the way my Dad is treated. He seems very happy and well looked after. It is very good the way you put the effort into getting him up and down stairs every day, getting him to mix with the other residents. Thank you.
How likely would you be to recommend The Willows Care Home? Extremely Likely
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Roop Nahil, Managing Director at The Willows Care Home responded to this review on 31 Jan 2018:
Thank you very much for the kind words.
Review submitted on 13 October 2017 from a Postal Card by Carole B (Stepdaughter of Resident). on Friday 13 October 2017 . Relates to September 2017.
The Willows Care Home was recommended to me by a friend whose father-in-law had been a resident as they had previously removed him from another care home. I found everything they said to be accurate from the patient and caring staff, to the home-cooked meals using fresh vegetables. It truly is a home from home even down to the two lovely cats!
How likely would you be to recommend The Willows Care Home? Extremely Likely
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Roop Nahil, Managing Director at The Willows Care Home responded to this review on 13 Oct 2017:
Thank you for taking the time to review us and for giving us such a positive feedback. We will continue to do our best to provide the best care for our residents.
Review submitted on 12 October 2017 from a Postal Card by Jeannie B (Daughter of Resident). on Thursday 12 October 2017 . Relates to September 2017.
My dad has only been at the care home for 3 weeks and I have nothing but praise for the care and compassion that has been shown to him. He has been very poorly on occasions and not really knowing him very well, everyone has shown kindness and respect.
How likely would you be to recommend The Willows Care Home? Extremely Likely
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Roop Nahil, Managing Director at The Willows Care Home responded to this review on 12 Oct 2017:
Thank you for such a wonderful review. It is always our aim to provide the best care possible for all our residents. Thank you once again.
Review submitted on 11 October 2017 from a Postal Card by Fiona G (Daughter-in-law of Resident). on Wednesday 11 October 2017 . Relates to October 2017.
The staff were fantastic today as always. Mum had a lovely birthday and I was able to share some special time with her. I took a cake in to be told that one had also been made for her and that every would be singing happy birthday. Mum said several times how happy she is there with all her friends. It was wonderful to see her relaxed, safe and content in her home.
How likely would you be to recommend The Willows Care Home? Extremely Likely
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Roop Nahil, Managing Director at The Willows Care Home responded to this review on 11 Oct 2017:
Thank you Fiona for such positive words. Your mum is a fantastic lady and we love spending time with her. We had a lovely time celebrating her birthday. Thank you once again.
Review submitted on 3 December 2015 from a Postal Card by P D (Son of Resident). on Thursday 3 December 2015 . Relates to November 2015.
My father died there. It was his wish to die at school. It was like home from home. He got his wish.
How likely would you be to recommend The Willows Care Home? Extremely Likely
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Review submitted on 12 November 2015 from a Website Submission by Janette B (Daughter of Resident). on Thursday 12 November 2015 . Relates to October 2014.
My Mother was looked after with care, compassion, and humour, she was happy at the Willows. I live 150 miles away from her and the staff were more than happy to tell me what she had been up to, she was not an easy person to deal with but I never once heard a member of staff being blunt with her. I have nothing but the highest praise for them. The last few weeks of Mum's life were very traumatic, but she was looked after in her room and lovingly cared for, to know she was being looked after so well made it a lot easier on me because of being so far away and not able to visit her very often.
How likely would you be to recommend The Willows Care Home? Extremely Likely
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October 2014
Recipient: The Willows Care Home
Date: Thursday 09 Oct 2014
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