






The Willows Care Home has been caring for older people for over twenty five years and has established an enviable reputation for excellent care.
The home offers person centered care in a warm, homely, friendly and peaceful atmosphere. Carers offer all residents excellent levels of care and support that is right for them. Care services are tailored around each individual to meet their specific needs and requirements. Families and friends...
Care Provided by The Willows Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 30 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are charged according to the needs of the service user. Care fees do not include hairdressing, chiropody or any other expenses. For top fees and for further details, please contact the registered manager Priya Nahil.
The price(s) shown are provided by the care home. Contact The Willows Care Home for full pricing details and T&Cs.
Contact The Willows Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- The Willows Home Ltd
- Private Owned
Person in charge
- Priya Nahil (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 45+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 1
Room Information
- Single Rooms (26)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (6)
- Couples/Companion Rooms with ensuite Wet Room (2)
Parking
- Ample parking on site.
The Willows Care Home Reviews (32)
The Willows Care Home has a Review Score of 9.5 (9.457) out of 10, based on 9 reviews in the last 2 years.
Over all time The Willows Care Home has 32 reviews.
The care was superb. Couldn't ask for more. All the staff were caring and respectful. A big thanks to all staff.
Thank you very much for your kind words. We will continue to provide the best possible care to our residents.
Thank you to all the staff at The Willows for all the care they gave my mother over the last two and a half years, especially in the last few days or her life. Despite all the problems the staff had to deal with due to the COVID 19 pandemic, every member of staff worked to ensure all the residents were safe and well looked after and, for the few times we were allowed to visit Mum in the last few months, we were made us feel welcome. Thank you to the staff also for the cups of tea you gave me when I visited every Friday. I cannot recommend highly enough this wonderful home and the high standards of all staff and aspects of care they provide.
Thank you for your kind words, they mean so much. Your mother was a lovely lady and The Willows will miss her dearly.
When searching for a care home for my Mother we were introduced to The Willows care home by social services and had a first class meeting with the manager, who soon put our minds at ease over the care and attention Mum would receive. Together with the facilities available to her, my husband and I went ahead placing Mum in their care. Over the years Mum's health has deteriorated but her care, as she gets older, is still of an excellent standard and our visits are most appreciated by all the staff.
The food is home cooked and traditional with lots of fresh vegetables which she loves.
It does not have a clinical atmosphere like some care homes but is very homely. I love the cats wandering about it all adds to the feel of the place.
Thank you very much for your feedback and review.
Our mother was made extremely welcome by all staff, who were attentive, caring and very approachable and we both felt that she was in very safe hands at 'The Willows'. Whenever we visited, it was evident that staff had been checking her regularly and mum commented frequently on how charming everyone had been and that they all found time to chat to her and made her feel welcome.
The accommodation was clean and well-maintained. We would have preferred mum to have had en-suite facilities, but not all rooms offered these. Given the fact that we were able to book a room so quickly, this was a relatively small disappointment, compared to the high quality of care and trustworthiness.
Thank you very much for a really positive feedback.
The food is extremely good, the entertainment is also very good, the care and support and the kindness of staff and management you could not better.
My mother is very happy in their care.
Thank you very much for your kind words.
I am very pleased the way my Dad is treated. He seems very happy and well looked after. It is very good the way you put the effort into getting him up and down stairs every day, getting him to mix with the other residents. Thank you.
Thank you very much for the kind words.
The Willows Care Home was recommended to me by a friend whose father-in-law had been a resident as they had previously removed him from another care home. I found everything they said to be accurate from the patient and caring staff, to the home-cooked meals using fresh vegetables. It truly is a home from home even down to the two lovely cats!
Thank you for taking the time to review us and for giving us such a positive feedback. We will continue to do our best to provide the best care for our residents.
The staff were fantastic today as always. Mum had a lovely birthday and I was able to share some special time with her. I took a cake in to be told that one had also been made for her and that every would be singing happy birthday. Mum said several times how happy she is there with all her friends. It was wonderful to see her relaxed, safe and content in her home.
Thank you Fiona for such positive words. Your mum is a fantastic lady and we love spending time with her. We had a lovely time celebrating her birthday. Thank you once again.
My dad has only been at the care home for 3 weeks and I have nothing but praise for the care and compassion that has been shown to him. He has been very poorly on occasions and not really knowing him very well, everyone has shown kindness and respect.
Thank you for such a wonderful review. It is always our aim to provide the best care possible for all our residents. Thank you once again.
My father died there. It was his wish to die at school. It was like home from home. He got his wish.
My Mother was looked after with care, compassion, and humour, she was happy at the Willows. I live 150 miles away from her and the staff were more than happy to tell me what she had been up to, she was not an easy person to deal with but I never once heard a member of staff being blunt with her. I have nothing but the highest praise for them. The last few weeks of Mum's life were very traumatic, but she was looked after in her room and lovingly cared for, to know she was being looked after so well made it a lot easier on me because of being so far away and not able to visit her very often.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 July 2022Requires improvement
- CaringRequires improvement
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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Awards / Recognitions (1)
- 18 Jan 2022Recipient: The Willows Care Home
Accreditations
There are no accreditations posted yet for The Willows Care Home.
Meet the Team (0)
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