The Avenue, Northampton, Northamptonshire
The Avenue, Northampton, Northamptonshire
The Avenue, Northampton, Northamptonshire

The Avenue is a high-quality nursing home that is located within beautiful grounds in Northampton.

The home is situated in a meticulously-restored manor house. The home offers care services for older people experiencing mental issues combined with physical ill health.

There are excellent facilities within the home including private en-suite accommodation, rooms with hydraulic baths, laundry services and a 24-hour emergency call service.

The home also offers services such as aromatherapy massages, hairdressing services and manicures. There is also a visiting chiropodist, optician and activity coordinators to ensure that the residents days are filled with fun and interesting activities.

Group: St Matthews Ltd

Person in charge: Lynette Paterson (Manager)

Local Authority / Social Services: Northamptonshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 33 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's • Hearing Impairment • Parkinson's Disease • Speech Impairment • Visual Impairment

Admission Information: No Dementia clients.

Single Rooms: 33

Rooms with ensuite WC: 33

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on The Avenue: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.9 The Avenue has a Review Score of 7.9 (7.866)

The Review Score of 7.9 (maximum of 10) for The Avenue is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for The Avenue in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.714 for The Avenue is calculated as follows: ( (15 Excellents x 5) + (6 Goods x 4) ) ÷ 21 Ratings = 4.714

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.152 Points relating to the number of positive Reviews for The Avenue is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 6.6 positive Reviews (33 registered maximum number of service users ÷ 5). 1 Reviews ÷ 6.6 Target = 0.152

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Avenue?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Avenue

  • Daughter of Resident/Service User
    1
  • Son of Resident/Service User
    1

My mother has been a resident at The Avenue for the past 7 years and has received excellent care during her time there. The staff at The Avenue have always been very friendly and supportive. Mum had continued receiving wonderful care until her recent passing.
At this time the staff showed exceptional care and compassion to my mother and also to us.
We would like to take this opportunity to say a very big thank you to the manager and all her team who have been involved in my mothers care.

How likely would you be to recommend The Avenue? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

Kelly Brown, Direcor of Nursing and Clinical Services at The Avenue responded to this review on 29 Aug 2017:

Thank you so much for leaving such a positive review. It is always a pleasure to hear that those individuals and their families that have accessed our services have received the best possible care. We will share your positive comments with the team at the Avenue. We would, however, like to pass on our condolences to the family for your recent loss.

My mother was admitted to The Avenue nearly five years ago. She is bipolar and had been suffering repeated periods of very severe depression. The staff at The Avenue have had to deal with difficult behaviour over the years and also, as she got older, many physical problems. The staff at The Avenue have succeeded in settling mum's mental health so that she is now stable and there has been no return of the severe depression. The staff at The Avenue do a very difficult job with care and endless patience and I cannot thank them enough for taking care of mum so well.

How likely would you be to recommend The Avenue? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

Submit a Review for The Avenue

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for The Avenue

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Avenue