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7.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by St Matthews Healthcare
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St Matthews Healthcare Locations (8)

 - Browse 8 Care Homes owned by St Matthews Healthcare
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The Moreton Centre
The Moreton Centre, Boscobel Road, St Leonards-on-Sea TN38 0LX 
8.1 8 reviews
The Moreton Centre, St Leonards-on-Sea, East Sussex
"Really high standard of care and support for my 92 year old grandmother who has complex needs and alzheimer's. She is always clean and well…"   Read all 8 reviews
  • 64 Rooms
Location Type Care Home

St Matthews Moreton Centre offers a safe atmosphere which is ideal for any individual lifestyle, supported by a well trained and highly motivated skilled care team. All residents have access to ... Read more about The Moreton Centre

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Nursing Care
  • Dementia Nursing Care
  • Mental Health Care
Althorp Grange
Holdenby Road, Spratton, Northampton NN6 8LD 
  • from £1,670 / week
  • 57 Rooms
Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care

St Matthews Healthcare Reviews (68)

7.7

St Matthews Healthcare has a Group Review Score of 7.7 (7.671) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to St Matthews Healthcare must have a Review Score.

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Review of

Hawthorne House

from A T (Daughter of Resident) published on 17 February 2026 Submitted via Website • Report
Overall Experience 2.0 out of 5
Our mother has been in Hawthorne House for just under 2 years. There has been several changes in management structure which is not always good.


Our contact with management has been largely driven through complaints, otherwise there is minimal communication with families in general. The permanent

staff are kind and accommodating but the use of agency staff negatively impacts residents with dementia and MH issues due to lack of familiarisation.
Cleaning standards were very poor but have slightly improved due to the pending CQC inspection.
The food has improved recently, however we feel there was not much focus on our mothers dietry needs. The laundry process requires ongoing attention, the home has lost multiple items clothing which we have had to replace and we were advised a labelling machine would be purchased but this has yet to transpire.
Reply from Kim Kelly, Bed Management at Hawthorne HouseThank you for taking the time to share your feedback with us. We're sorry to hear that your recent experience did not meet the standard we aim to provide.
We take all comments seriously and are committed to understanding any concerns that families raise. Our team has been actively engaged in supporting the situation and ensuring that the care provided is responsive and person centered.
If you would be open to discussing your experience further, we would welcome the opportunity to learn more. This helps us continue improving the service and make sure we are meeting the needs of those in our care.
Thank you again for your feedback.
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Review of

Hawthorne House

from Ann A (Mother of Resident) published on 13 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son is happy and settled and is receiving the best care. He enjoys the food and the staff are very kind and friendly and always make me feel comfortable when I visit, the only issue we have encountered is that some of my sons clothing do not return from the laundry, we have now labelled all his clothes
and hopefully this should minimise this to happen again.
Reply from Kim Kelly, Bed Management at Hawthorne HouseThank you, Ann, for your kind words and for allowing us the privilege of caring for your loved one. We truly appreciate your honest review and for highlighting an area where we can improve. We acknowledge your feedback and will be addressing it to ensure we continue providing the highest level of care.
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Review of

Hawthorne House

from Barbara L (Wife of Resident) published on 8 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that my Husband has received since he went into Hawthorn house last September has been excellent the staff on Shropshire unit have treated my husband with respect love & care , & myself as well
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Review of

The Moreton Centre

from S T (Wife of Resident) published on 4 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very helpful and keep me informed of any issues. Husband is well cared for with good supervision due to his balance issues.
Reply from Kim Kelly, Bed Management at The Moreton CentreThank you for your kind words and allowing us to care for your loved one.
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Review of

The Avenue

from Cherry H (Wife of Resident) published on 4 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been a resident since December 2025. He is happy, contented and extremely well cared for. I have nothing but praise for all the staff at this nursing home. Every member of staff is caring, kind and empathetic to my husband and also to me (his wife).
This home is clean and bright. The
food is very good with choices. Drinks are distributed regularly as are comfort breaks for residents. My husband's ensuite room is excellent. His clothes are washed and dried as needed and with care.
There are regular activities. Reggie and Ronnie, the homes pet guinea pigs make regular appearances for the residents to pet if they wish.
All the staff are very knowledgeable and any questions I ask are answered promptly and honestly.
I can visit him whenever I want to.
I am really pleased my husband is being looked after at this home. I can leave, after my visits, knowing he is safe and being looked after with care and kindness.
Thank you all so much
Reply from Kim Kelly, Bed Management at The AvenueThank you Cherry for your kind words and giving us the privilege to care for your loved one.
Reggie & Ronnie will get extra treats for a job well done.
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Review of

Willowbrook House

from Kelly W (Granddaughter of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My nan has been a resident of the Care Home since November 2024. She lived at home alone until her Dementia disease progressed to such a point we could no longer safely manage her at home.
Since that admittance she has settled really well and the care staff have always been extremely polite and helpful.
We've had a couple of instances where she's fallen, but the staff have been quick to react and deal with the situation, keeping the family updated through the whole process.
The care staff who are in the home on a daily basis, who we've had the pleasure of getting to know during our weekly visits are amazing. I say every time I'm in there that they're absolute angels - its not a job for the faint of heart and they carry it out with smiles on their faces.
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Review of

The Moreton Centre

from L M (Wife of Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Management highly responsive to suggestions for improvement and very proactive. A good 'can do' feeling. Care staff ratio to residents good. Care staff are kind, responsive and caring. All staff are friendly and chatty and welcoming. Residents are well cared for and treated with dignity and respect.
Activities offer is patchy but this is being addressed. On the whole the food is tasty and appetising and there is plenty of it. There is a developing family feel.
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Review of

The Moreton Centre

from Sheila B (Wife of Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been at The Moreton Centre for over two years now. He is settled and well cared for. The medical care is excellent and I always feel confident that health problems will be addressed quickly and efficiently. The caring staff generally are very good, kind and friendly. Special mention for
the two seniors on the unit.
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Review of

Willowbrook House

from Linda W (Daughter of Resident) published on 28 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been with you since November 2024, and during that time, I have only seen love, kindness and understanding given to her. As with all residents, I am sure they all have their different personalities, and the staff have an understanding of what she likes and dislikes; they allow the resident
to still have choices and opinions. As I am sure all families have felt, to finally admit that I was incapable of caring properly for my mother and needing to put her into care, was an upsetting thought. But I can live with the knowledge that she has the best care I could have wished for.
Reply from Kim Kelly, Bed Management at Willowbrook HouseThank you Linda for your kind words and entrusting your loved one to our care.
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Review of

The Moreton Centre

from Klaudia B (Granddaughter of Resident) published on 23 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really high standard of care and support for my 92 year old grandmother who has complex needs and alzheimer's. She is always clean and well dress with no health complaints. The staff are kind and compasionate and a real business care for this establishment. Staff continuity is high and facilities are
fair. Well done guys! and big thank you.
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Review of

Maple Leaf House

from Emma M (Daughter of Resident) published on 15 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mapleleaf is absolutely amazing they can't do enough for you. Mum has been there 5 years and I have never had one complaint about her care. Every single member of staff in that home makes you feel welcome and engages with residents. Mapleleaf is like our 2nd family. I know my mum get the best ever and
I don't have to worry about it. Mum is always clean and well presented and looked after. This home goes above and beyond.
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Review of

Willowbrook House

from Neil R (Son of Resident) published on 5 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely care home and staff looking after my mum. My mum has a form of dementia and is happy with where she is. The staff looking after mum are constant so always the same faces. All staff have a smile and always happy to help.
Reply from Kim Kelly, Bed Management at Willowbrook HouseThank you for your kind words and entrusting us with Mum's care.
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Review of

The Moreton Centre

from Yvette B (Daughter of Resident) published on 18 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for all your kindness and care. I am confident Brian is in excellent hands and is comfortable, loved, well cared for, and treated with dignity.
Reply from Kim Kelly, Bed Management at The Moreton CentreThank you Yvette for your kind words and entrusting your loved one to our care.
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Review of

The Moreton Centre

from J T (Niece of Resident) published on 19 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Lovely care home for my aunty with Louis body dementia, always have a pleasant visit, can be a little noisy sometimes, but that's to be expected with dementia patients, but the carers are so very calm with the patients
Reply from Jane Flanagan, Bed Manager at The Moreton CentreThank you so much for your kind words. It is truly a privilege to care for your aunty, and we're so pleased to hear you have pleasant visits. We also appreciate your understanding that a little noise can sometimes be part of living with dementia - our team works hard to create a calm and supportive environment for everyone.
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Review of

St Matthews Unit

from Katharine H (Mother of Resident) published on 29 July 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Extremely caring staff, always welcoming and polite.
Pleasant room and communal rooms though unhygienic cracked floor and plug in shower (said to be on maintenance to-do list,)
More stimulation needed but what activities are provided have to cater for a wide ability range. However, activities worker
seeks to offer a varied programme and keep fit, music, animals etc are offered by other providers.
Garden could be improved with residents'help/input.
I'm not always notified of meetings.
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Review of

Maple Leaf House

from Zoe C (Sister of Resident) published on 7 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother's been here for a few years, and any concerns I have raised have been dealt with professionally. I have to call out to the Manager in particular, her ownership and caring persona are commendable. All staff interact with my brother and seem to take an interest. I would recommend Maple Leaf.
Reply from Jane Flanagan, Bed Manager at Maple Leaf HouseThank you for your uplifting words-they mean so much to all of us at Maple Leaf. It's a privilege to support your brother and the other residents who make this community such a special place. Our team takes great pride in creating an environment that's nurturing and engaging, and hearing that those efforts are making a difference is incredibly rewarding. We'll be sure to pass your kind message along-it's bound to put a smile on every face!
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Review of

Willowbrook House

from B M (Husband of Resident) published on 3 April 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
I would not even consider kenneling my dog here. There's a handful of care staff who care, but the vast majority are non empathic, untrained unapproachable people, meant to be carers, they couldn't care less. The management are all ignorant unless it's going their way, then they're all over you. Almost
every time I visited my wife she would be sat in her recliner chair wet with urine. I asked one person, I won't even call them care staff, to change my wife and she said it's only 2 hours since we changed her and she's not due for a change for another 2 hours. I even found my wife, who I must add is of zero capacity and can't do anything for herself, in bed soaking wet at 10am and it was from during the night, some of the sheet was dried yellow. Please don't send anyone to this non caring care home
Reply from Tendai Masunda, Manager at Willowbrook HouseThank you for taking the time to share your feedback. We are truly sorry that your experience did not meet your expectations, and we appreciate the opportunity to address your concerns. Please be assured that all issues raised were fully reviewed and investigated, with close involvement and oversight from the relevant regulatory bodies and allocated social worker. Throughout this process, we remained committed to open communication and worked closely with you to ensure that all matters were addressed appropriately. The well-being of our residents is always our highest priority, and we continually strive to improve our services based on feedback. If you would like to discuss any remaining concerns, we would be more than happy to speak with you directly. Please feel free to contact us. We appreciate your time and wish you all the best. Best regards
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Review of

Willowbrook House

from Alistair M (Husband of Resident) published on 26 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife is a recent resident at Willowbrook House and I cannot speak highly enough of the care she receives. A well run, kind and happy home. I visit very frequently and I am always warmly welcomed by the staff, who keep me well informed as to the state of her health and how she is settling in.
Reply from Tendai Masunda, Manager at Willowbrook HouseThank you so much for your kind words and for taking the time to share your experience. We are delighted to hear that your wife is receiving the care and support she deserves at Willowbrook House. Our team works hard to create a warm, welcoming, and compassionate environment, and it's truly rewarding to know that this has made a difference for both you and your wife.We greatly value your visits and the partnership we have in ensuring her well-being. If there's ever anything we can do to further support you or your wife, please don't hesitate to reach out.Best regards
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Review of

The Moreton Centre

from J R (Partner of Resident) published on 10 July 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
Was asked to review after my most recent visit to my partner on his birthday recently.
Since my meeting with senior staff, my partner has, so far, finally had his hair and nails cut, and dental treatment completed, and I was very pleased to have been carefully listened to on this occasion. An improvement
at last.
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Review of

Hawthorne House

from C A (Daughter of Resident) published on 17 May 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Do not send your relative to this care home. Relative has been in 5 days on discharge from hospital despite daily request to mobilise. They have left her in bed on her own. She is used to being in a care home with people engaging with her, not left to lie on a bed like a dog. We have been asking for
an inflating mattress to prevent sores, no one has taken responsibility always passing the buck. Despicable care.
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Frequently Asked Questions about St Matthews Healthcare

Costs for care homes owned by St Matthews Healthcare

Average costs per week for care homes owned by St Matthews Healthcare by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by St Matthews Healthcare, based on 2 out of 8 settings.
Type of Care Provided Average Weekly Cost
Residential Care £1,670
Residential Dementia Care £1,670
Nursing Care £1,530
Nursing Dementia Care £1,530
All Care Types £1,530
Keep in mind that fees can vary between providers and factors such as specific needs, location, room type and more can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.

How many Care Homes does St Matthews Healthcare own?

St Matthews Healthcare own 8 Care Homes.

Which St Matthews Healthcare Care Homes have the highest review score?

Maple Leaf House, The Avenue & The Moreton Centre have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Matthews Healthcare to verify any information. View our terms and conditions.