Care Homes Owned by St Matthews Healthcare

I would like to formally acknowledge and commend the significant improvements in the care provided to my father-in-law.

Following the safeguarding concerns that were previously raised, we met the manager to discuss the findings of her report, and it is clear to us that the concerns were taken seriously and that appropriate internal actions have been implemented. We appreciate the openness and transparency shown throughout the process.

Since that time, we have seen a marked improvement in my father-in-law's day-to-day care. The team has consistently demonstrated professionalism, compassion, and dedication, working closely with us as a family, alongside his medical professionals, to ensure that his complex medical and behavioural needs are understood and appropriately supported.

We recognise the hard work, patience, and commitment shown by all the staff, and we would like to express our sincere gratitude for the care and support they continue to provide.

Upon my dads arrival in the assessment wards the care, cleanliness help he received was brilliant, he was then moved over to another ward awaiting a residential move and everything went down hill, out of the week I would visit 5 day, he had no clean clothes, no remote for his TV so no tv in his room the whole time he was there, furniture falling apart, his room was full of ants, most days I arrived he was on the floor, yet another fall, for 2 wks I shared my concerns but nothing was done, to then receive a call (from the nice nurse) to say he had fell in the garden causing a huge deep cut on his forehead down to his skull, i still don't know or understand how this occurred, as he couldn't walk unaided, needed assistance, but for this to happen he must have been alone, he was transferred to hospital and 3 wks later still there, still no call from the management explaining anything, i did received a call from the hospital to say the home have released his bed and he won't be going back.

Very happy with the care my dad has received at Willowbrook House. The staff are very kind and considerate of my dad's condition. The manager is fantastic and sorts out any issues quickly and professionally with her team. Thank you to everyone who cares for my dad.

Staff are always friendly when travelling as escorts and also in the home

Our dad was given the covid booster against our express written wishes. They are now evicting our father as with no true justification. "We cannot meet his needs" but they could 4 weeks ago in a social review. Surprisingly evicted after another complaint. If you have relatives here I recommend you get them out asap for your loved ones sake and your own sanity!

They are now evicting our father because we raise safeguarding concerns. They play the system. We strongly recommend you do not send your family member there.

Our mother has been in Hawthorne House for just under 2 years. There has been several changes in management structure which is not always good.

The food has improved recently, however we feel there was not much focus on our mothers dietry needs. The laundry process requires ongoing attention, the home has lost multiple items clothing which we have had to replace and we were advised a labelling machine would be purchased but this has yet to transpire.

My son is happy and settled and is receiving the best care. He enjoys the food and the staff are very kind and friendly and always make me feel comfortable when I visit, the only issue we have encountered is that some of my sons clothing do not return from the laundry, we have now labelled all his clothes and hopefully this should minimise this to happen again.

The care that my Husband has received since he went into Hawthorn house last September has been excellent the staff on Shropshire unit have treated my husband with respect love & care , & myself as well

Staff very helpful and keep me informed of any issues. Husband is well cared for with good supervision due to his balance issues.

Thank you all so much

The care staff who are in the home on a daily basis, who we've had the pleasure of getting to know during our weekly visits are amazing. I say every time I'm in there that they're absolute angels - its not a job for the faint of heart and they carry it out with smiles on their faces.

Management highly responsive to suggestions for improvement and very proactive. A good 'can do' feeling. Care staff ratio to residents good. Care staff are kind, responsive and caring. All staff are friendly and chatty and welcoming. Residents are well cared for and treated with dignity and respect. Activities offer is patchy but this is being addressed. On the whole the food is tasty and appetising and there is plenty of it. There is a developing family feel.

My husband has been at The Moreton Centre for over two years now. He is settled and well cared for. The medical care is excellent and I always feel confident that health problems will be addressed quickly and efficiently. The caring staff generally are very good, kind and friendly. Special mention for the two seniors on the unit.

My mother has been with you since November 2024, and during that time, I have only seen love, kindness and understanding given to her. As with all residents, I am sure they all have their different personalities, and the staff have an understanding of what she likes and dislikes; they allow the resident to still have choices and opinions. As I am sure all families have felt, to finally admit that I was incapable of caring properly for my mother and needing to put her into care, was an upsetting thought. But I can live with the knowledge that she has the best care I could have wished for.

Really high standard of care and support for my 92 year old grandmother who has complex needs and alzheimer's. She is always clean and well dress with no health complaints. The staff are kind and compasionate and a real business care for this establishment. Staff continuity is high and facilities are fair. Well done guys! and big thank you.

Mapleleaf is absolutely amazing they can't do enough for you. Mum has been there 5 years and I have never had one complaint about her care. Every single member of staff in that home makes you feel welcome and engages with residents. Mapleleaf is like our 2nd family. I know my mum get the best ever and I don't have to worry about it. Mum is always clean and well presented and looked after. This home goes above and beyond.

Lovely care home and staff looking after my mum. My mum has a form of dementia and is happy with where she is. The staff looking after mum are constant so always the same faces. All staff have a smile and always happy to help.

Thank you for all your kindness and care. I am confident Brian is in excellent hands and is comfortable, loved, well cared for, and treated with dignity.

Lovely care home for my aunty with Louis body dementia, always have a pleasant visit, can be a little noisy sometimes, but that's to be expected with dementia patients, but the carers are so very calm with the patients