Care Homes Owned by St Matthews Healthcare in West Midlands

Thank you so much for taking the time to share your lovely feedback about your visit to Hawthorne House.

We are delighted to hear that your visit was well managed and that our Reception and care team made you feel welcomed, supported and comfortable from the moment you arrived. It is wonderful to know that the team were on hand to guide you to your friend and continued to check in to ensure everything was okay.

We pride ourselves on creating a warm and welcoming environment not only for our residents, but also for their families and visitors. Your kind words are greatly appreciated and will be shared with the Hawthorne House team.

Thank you again for your wonderful feedback! Read less

May God bless you and your wife, and thank you once again for your wonderful support and kind words. Read less

Thank you so much for taking the time to share your wonderful feedback.

We are delighted to hear that your experience when visiting Maple Leaf House has always been positive. Your kind words about our staff and manager mean a great deal to the whole team, and it is lovely to hear that their dedication to our residents and their families is recognised and appreciated.

We will be sure to share your comments with the team, as feedback like this is incredibly encouraging and reminds us why the work we do matters so much.

Thank you once again for your kind words and for your continued support of Maple Leaf House. Read less

Thank you again for your honest and constructive feedback. Read less

Thank you so much for taking the time to share your lovely feedback. We're delighted to hear how happy you are with the care Teresa receives on Willow Floor, and that you find our team helpful and caring.

It's also wonderful to hear that Teresa's room is always kept clean and tidy. We'll be sure to share your kind comments with the team, as feedback like this means a great deal to them.

Thank you also for highlighting the waiting time at the door. We appreciate you bringing this to our attention and will share your feedback with the team so we can look at how we can improve this experience for our visitors.

Thank you again for your kind words and for trusting us to care for Teresa. Read less

Thank you so much for sharing your lovely experience with us. We are delighted to hear that you feel at home here and, most importantly, that you no longer feel so lonely.

Knowing that our staff are making you feel supported, welcomed and cared for means a great deal to the whole team. Creating a warm, friendly and homely environment is at the heart of what we do.

Thank you for your kind words - they mean so much to us! Read less

Thank you so much for sharing such a heartfelt review. It means so much to our team to know that we have been able to support you through what sounds like a very difficult time.

We are incredibly proud of our staff and the difference they can make in someone's life. We're so pleased to hear that you are hopefully looking forward to going home soon - although we know you'll be missed here too!

Wishing you all the very best for the next chapter, and please remember that you will always be part of our Hawthorne House family. Read less

Thank you so much for your wonderful review and for taking the time to share your experience. We're delighted to hear that your dad is so happy at Maple Leaf and that he feels so comfortable and well cared for. The fact that he thinks he's in a hotel and doesn't want to leave certainly gave us a smile! It's also lovely to hear that you've found our staff friendly and always willing to help, and that you're pleased with the variety of food, snacks and drinks available throughout the day. Your kind words mean a great deal to the whole Maple Leaf Team. We're so pleased that you and your dad feel reassured and happy with the care and support we provide. Thank you again for your fantastic feedback! Read less

Thank you so much for your wonderful review and for taking the time to share your experience of Maple Leaf House.

It means so much to the whole team to know that, over the past six years, you have felt that your mum has been cared for as one of our own family. We are especially pleased to hear that you always feel welcomed and kept informed whenever you visit.

Creating a warm, caring and homely environment for our residents and their families is incredibly important to us, so your kind words mean a great deal to every member of the team.

Thank you for trusting us to care for your mum - it is a privilege to have her as part of the Maple Leaf family. Read less

Thank you so much for taking the time to share such wonderful feedback about your Mum's experience at Maple Leaf House.

We are absolutely delighted to hear what a positive difference Maple Leaf House has made for your Mum and your family. It means so much to know that you have found our staff to be caring, friendly and supportive, and that you are happy with the standard of care and the environment we provide.

We're particularly pleased that your Mum's room was ready and personalised for her arrival. We want every resident to feel that their room is truly their own space and a home away from home.

Thank you also for recognising our kitchen team and the food prepared on site. Your kind words will be shared with the whole Maple Leaf team, who will be very proud to know that their hard work is making such a positive difference.

Thank you again for your recommendation and for trusting Maple Leaf House with your Mum's care. Read less

Thank you so much for taking the time to share such a heartfelt review and for your kind words about the care your mum receives at Maple Leaf House.

It means a great deal to the whole team to know that, over the past seven years, you have continued to feel confident that Mum is safe, well cared for and treated with the dignity, respect and compassion she deserves.

We understand that Alzheimer's can bring changing and often complex needs, and we are proud of the way our team works alongside residents and their families to adapt care as those needs change. Building a relationship with both our residents and their families is so important to us, and we are particularly pleased to hear that you feel listened to and included.

Thank you for trusting us with Mum's care for so many years. Your appreciation means a great deal to everyone at Maple Leaf House, and we will be sure to share your lovely comments with the whole team. Read less

Thank you so much for taking the time to leave such a wonderful review. Your kind words mean a great deal to the whole team at Maple Leaf House.

We are delighted to hear that you have been happy with the care, professionalism and dedication shown by our nurses, carers, manager, chefs and wider team over the years. We will make sure your lovely comments are shared with everyone - they will be greatly appreciated.

It is a privilege to care for your father, and we are so grateful for the trust you and your family continue to place in us.

Thank you again for your heartfelt message and for recognising the hard work of our team. Read less

Thank you very much for taking the time to share your lovely feedback.

We are delighted to hear that you are happy with the care your mother receives at Maple Leaf House. It is particularly pleasing to hear that you feel she is treated with understanding and dignity, especially when receiving personal care, as we know how important this is to both residents and their families.

We are also pleased that you are happy with her room and en-suite facilities, as well as the standard of the food.

Your kind words are greatly appreciated and will be shared with the team at Maple Leaf House. Feedback such as this is a wonderful encouragement to our staff and means a great deal to us.

Thank you again for your continued trust and support. Read less

Thank you once again for your trust, support, and recognition of our team's hard work. Read less

Thank you for sharing your experience. We are genuinely sorry for the distress and upset this situation has caused you and your family, and we recognise how difficult this has been. The Chief Executive Officer has met personally with the family to listen carefully to their concerns, and senior leaders have been involved in reviewing the issues raised. While it would not be appropriate to discuss individual circumstances publicly, we want to reassure readers that concerns are taken seriously and handled with care and oversight. We continue to work closely with commissioners and relevant professionals to support families and ensure appropriate next steps are identified. We remain committed to treating residents, families and staff with dignity, compassion and respect, and to learning wherever concerns are raised. Read less

Thank you for sharing your experience. We are genuinely sorry for the distress and upset this situation has caused you and your family, and we recognise how difficult this has been. The Chief Executive Officer has met personally with the family to listen carefully to their concerns, and senior leaders have been involved in reviewing the issues raised. While it would not be appropriate to discuss individual circumstances publicly, we want to reassure readers that concerns are taken seriously and handled with care and oversight. We continue to work closely with commissioners and relevant professionals to support families and ensure appropriate next steps are identified. We remain committed to treating residents, families and staff with dignity, compassion and respect, and to learning wherever concerns are raised. Read less

Thank you again for your feedback. Read less