St Matthews Healthcare in West Midlands | 2 Care Homes

Review of
Maple Leaf House
from Zoe C (Sister of Resident) published on 7 July 2025

Submitted via Website • Report

Overall Experience

My brother's been here for a few years, and any concerns I have raised have been dealt with professionally. I have to call out to the Manager in particular, her ownership and caring persona are commendable. All staff interact with my brother and seem to take an interest. I would recommend Maple Leaf.

Reply from Jane Flanagan, Bed Manager at Maple Leaf House

Thank you for your uplifting words-they mean so much to all of us at Maple Leaf. It's a privilege to support your brother and the other residents who make this community such a special place. Our team takes great pride in creating an environment that's nurturing and engaging, and hearing that those efforts are making a difference is incredibly rewarding. We'll be sure to pass your kind message along-it's bound to put a smile on every face!

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Review of
Maple Leaf House
from Emma M (Daughter of Resident) published on 7 July 2025

Submitted via Website • Report

Overall Experience

Maple Leaf is absolutely amazing. The care the staff give is first class. I feel like part of a family at Maple Leaf. I know my mum is receiving the best care. The home is always clean and always smells fresh and clean. Absolutely every member of staff makes you feel welcome. The food is lovely too

so much effort is put into everything this home does. They celebrate every occasion and involve the residents as much as they can. I can't say a bad word about Maple Leaf. My mum has been in this home now for 5 years.

Reply from Jane Flanagan, Bed Manager at Maple Leaf House

Thank you so much for your kind and touching words. It's a true honour to care for your Mother and all the wonderful residents who make Maple Leaf so special. We're proud to be considered part of your extended family, and knowing you feel welcomed and confident in the care your mum receives means the world to us. Every member of our team works hard to create a warm, clean, and engaging environment, hearing that it shines through makes all the effort worthwhile. We'll be sure to share your lovely feedback with the whole team-it will certainly brighten their day!

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Review of
Hawthorne House
from C A (Daughter of Resident) published on 17 May 2024

Submitted via Website • Report

Overall Experience

Do not send your relative to this care home. Relative has been in 5 days on discharge from hospital despite daily request to mobilise. They have left her in bed on her own. She is used to being in a care home with people engaging with her, not left to lie on a bed like a dog. We have been asking for

an inflating mattress to prevent sores, no one has taken responsibility always passing the buck. Despicable care.

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Review of
Hawthorne House
from K M (Granddaughter of Resident) published on 6 December 2023

Submitted via Website • Report

Overall Experience

All staff are agency some speak little English.
There is no compassion present, my grandad lost 10kg within 4 weeks of being here, no supplements were provided.
He was given toast for breakfast and constantly coughing on liquids which I raised so many times that he needed a salt assessment that never

took place.
My grandad was left for 6 days with a fractured arm. How they were able to complete personal care without knowing was a joke, his arm was swollen and bruised and he was in pain!
I noticed his arm and a doctor was called in. He was then on morphine for the pain in the hospital. He then deteriorated that much after losing 10kg and the fractured arm that he passed away from aspiration which caused pneumonia so I was right he did have problems swallowing and if he had been assessed by the salt team he wouldn’t have lost 10kg in 4 weeks of being there. All of this led to the death of my grandad! The issue is it’s all agency staff that come and go. Never would I allow a family member to go here.

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Review of
Hawthorne House
from Susan A (Sister-in-law of Resident) published on 20 September 2023

Submitted via Website • Report

Overall Experience

Management of this home is a joke, the company has had one manager after another, and recently a period where there was none. No evening/weekend management coverage. Very little continuity with care staff, the majority being Agency, of which a good percentage speak or understand little English, to the

point most of the time we have given up. In July, fire alarms were set off, at least twice a day for Staff training due to high turnover. Consideration? Was this given to the residents, who were left alone, or sitting below an extremely irritating fire alarm? Management is very rarely available for any concerns. Covid jab was given, request for this not to be done. I could go on and on!
A few staff have been excellent, but they are under pressure supporting the constant turnover of staff, no new member of staff can replace a permanent member it takes weeks and time with the resident to be a 100% member of the team. This 'home' is run on tick-boxing exercise and no more!

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Review of
Hawthorne House
from Naziar P (Sister of Resident) published on 6 June 2023

Submitted via Website • Report

Overall Experience

As a family member, I feel each time we voice ourselves in regards to helping my brother in any way the staff see it as a negative thing. i.e. every time we voice something its taken negatively i.e. even just saying we want to take our brother out with his 121 to the park for a few hours was refused

and then further seen as the family being unreasonable (my brother had texted because the weather was warm and he just wanted to go out for few hours). I was shocked at the response and more importantly, was told the nurse has gone home stressed because of the family (all we did was ask for a reason for the change/refusal ? and a copy of the change of policy). Then to our shock, we all went park without my brother but then got a phone call from our neighbour that he was dropped off there! no communication from the care home at this point to say this happened and on top of that the 121 left him on his own there! I really hope other people feel like they cannot voice themselves and it really healthy to have 2-way communication.

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Review of
Hawthorne House
from Ann H (Daughter of Resident) published on 21 June 2022

Submitted via Website • Report

Overall Experience

My father was transferred to Hawthorn House after a long hospital stay for assessments before being considered for transfer to a suitable environment. We were impressed from the outset by the dedicated and conscientious care staff provided. Dad has dementia with challenging behaviours but their care

and attitude was excellent. As dad has deteriorated they have shown compassion and understanding. They have provided dad with dignified care and us with moral and practical support. They have listened carefully and addressed our concerns. They have involved other professionals as needed and continued to keep us up to date and fully informed on dads needs and condition. We have requested dad stay at Hawthorn House for the rest of his now time limited care, secure in the fact he and us as a family will continue to be supported. Thank you to all staff involved.

Reply from Lorraine Saunders, Manager at Hawthorne House

Thank you for your feedback and we are thankful to be able to provide this care to your dad.

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Review of
Maple Leaf House
from Tracey G (Daughter of Resident) published on 11 June 2022

Submitted via Website • Report

Overall Experience

This home has given our father so, so much care. He was placed here as part of an NHS 6 week assessment. We are only 4 weeks in, but the care has been truly exemplary. Whilst our father will never be 'cured' of his dementia, we have seen such an improvement in his overall state. He is so much more settled.

As a family, we had already chosen a care home we had hoped he could live at post assessment, but such is the care he receives from absolutely every member of staff at Maple Leaf House, that we hope to secure a permanent placement once the assessment is over.

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Review of
Maple Leaf House
from Emma B (Great-Niece of Resident) published on 1 April 2022

Submitted via Website • Report

Overall Experience

This home is completely amazing. I cannot do it justice in words for the care and support they have for my relative and his wife of 73 years, a regular visitor. The care and support was unique, personal, dignified, kind and respectful. From housekeeper cleaner, chef, carer, nurse and manager everyone

plays a part in making care completely special. Life is unique and precious and this home attempts to respect and reflect that in its care.

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Review of
Hawthorne House
from N F (Brother of Resident) published on 2 March 2020

Submitted via Postal Card • Report

Overall Experience

Just one thing that I noticed the TV has not changed. There are new channels of which may be of some importance, one of which has the golden oldies, which I feel may have some benefit to some of your guests.

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Review of
Hawthorne House
from John E (Son of Resident) published on 2 March 2020

Submitted via Website • Report

Overall Experience

A huge thank you for the time and effort put into my dad's care. He was able to settle down as his challenging behaviour was well managed.

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Review of
Maple Leaf House
from M C (Daughter of Resident) published on 8 July 2019

Submitted via Postal Card • Report

Overall Experience

My father has received excellent care since the day he arrived in February 2019.
The staff are exceptionally caring and attention to all patients. The food is varied, nutritious and residents are given choices. The environment is friendly and clean at all times. It's nice to see a care home look more

like a home than an old people's place.
I would not hesitate in recommending Maple Leaf to anyone.
The management and staff are first class.

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Review of
Hawthorne House
from G T (Daughter of Resident) published on 2 May 2019

Submitted via Website • Report

Overall Experience

I would like to say a huge thank you to all the staff who looked after my mother until her passing.

My mother was treated with respect and dignity throughout her stay at Hawthorne House. The staff were amazing right up to the end. Although they were so busy with other matters, time was always found

to spend time and see to my mother's needs and requests.

Their respect and compassion extended to family members as well.

So, many grateful thanks to Hawthorne House and it's amazing staff.

Reply from Mike Higginson, Director of Clinical Operations at Hawthorne House

Dear G T, thank you so much for your kind words at what I am sure is still a difficult time for you and your family. It is so welcome when we receive such praise for all the staff to read this and see how valuable their efforts and kindness is to us all.
Thank you once again.
Mike

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Review of
Maple Leaf House
from G C (Son of Resident) published on 26 March 2019

Submitted via Postal Card • Report

Overall Experience

Mother was a resident for the last 9 months of her long life. Though she was suffering from advanced Alzheimer's the staff always treated her with care and kindness. I was a regular visitor and always found the staff friendly and courteous, almost like friends. Thanks again.

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Review of
Hawthorne House
from Richard E (Son of Resident) published on 19 November 2018

Submitted via Postal Card • Report

Overall Experience

My dad was treated with dignity and respect at all times. Staff overall excellent. Would recommend this home to anyone.

Reply from Mike Higginson, Director of Clinical Operations at Hawthorne House

Dear Richard, thank you very much for your kind review. I will make sure this is passed on to the staff team here at Hawthorne House.

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Review of
Maple Leaf House
from John G (Son of Resident) published on 1 November 2018

Submitted via Postal Card • Report

Overall Experience

While my father was at the home I found all the staff to be professional in the care they gave to my father. I was always greeted with a smile and would you like "a cup of tea". My mother was always made welcome when visiting her husband. The sensory room was great to sit with my dad. I would not hesitate

in recommending the home. I sincerely thank all the staff for the care my father received.

Reply from Mike Higginson, Director of Clinical Operations at Maple Leaf House

Thanks for your very positive review. It is much appreciated and will be passed on to the team there.

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Review of
Maple Leaf House
from P L (Wife of Resident) published on 23 October 2018

Submitted via Postal Card • Report

Overall Experience

The staff were always helpful and prepared to listen to any concerns and more importantly address these concerns. They gave support to both my husband and myself helping us through a very difficult emotional time.

Reply from Mike Higginson, Director of Clinical Operations at Maple Leaf House

Thank you for your review. I’m glad we could be of service for you and your family. Best wishes

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Review of
Maple Leaf House
from Muriel G (Wife of Resident) published on 13 September 2018

Submitted via Postal Card • Report

Overall Experience

I visit regularly to see my husband. Staff are always supportive and caring. Very happy with husbands care. Rooms are always clean and tidy. I would like to thank all the staff for all their hard work, I can leave the home knowing that my husband is getting the best. The new manager is very approachable

and always has time for a chat.

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Review of
Hawthorne House
from T A (Daughter-in-law of Resident) published on 10 August 2018

Submitted via Website • Report

Overall Experience

Very impressive care home with lovely gardens and buildings, staff are so amazing with a real understanding of their residents and show respect and dignity at all times. We have found this to be a very lovely place, lots of things for residents to do and usually always something going on with lots of

small areas to sit and have a cuppa and a chat.

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Review of
Hawthorne House
from L R (Wife of Resident) published on 25 June 2018

Submitted via Postal Card • Report

Overall Experience

My husband has mixed Alzheimers and his needs are well met. The staff have helped him settle quickly.

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Care Homes Owned by St Matthews Healthcare in West Midlands

St Matthews Healthcare Locations in West Midlands (2)

St Matthews Healthcare Reviews in West Midlands (35)

Reviews Posted for members of St Matthews Healthcare

Maple Leaf House

Maple Leaf House

Hawthorne House

Hawthorne House

Hawthorne House

Hawthorne House

Hawthorne House

Maple Leaf House

Maple Leaf House

Hawthorne House

Hawthorne House

Maple Leaf House

Hawthorne House

Maple Leaf House

Hawthorne House

Maple Leaf House

Maple Leaf House

Maple Leaf House

Hawthorne House

Hawthorne House

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