Maple Leaf House

1 Dunsmore Avenue, Willenhall, Coventry CV3 3AG
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8.4 15 Reviews
  • Maple Leaf House, Coventry
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Care Provided

Primary Care Categories

  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Gladys Besa (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (30)
  • Single Rooms with Ensuite Wet Room (30)

Visiting

  • If you wish to visit maple leaf house and have a walk round please contact us.
    Please avoid meal times.

Parking

  • 3 on site parking spaces and electric charger availible

Are you the Owner/Manager of Maple Leaf House? View your Advertising Options

Maple Leaf House Reviews (15)

8.4

Maple Leaf House has a Review Score of 8.4 (8.367) out of 10, based on 2 reviews in the last 2 years.
Over all time Maple Leaf House has 15 reviews.

Overall Experience
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  • 3
  • 1
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Date Published
  • 15
  • 2
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  • 2
  • 13
Reviewer Connection to Maple Leaf House
  • 4
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  • 1
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  • 1
  • 1
Total of 15, showing 1-15
Review from Zoe C (Sister of Resident) published on 7 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother's been here for a few years, and any concerns I have raised have been dealt with professionally. I have to call out to the Manager in particular, her ownership and caring persona are commendable. All staff interact with my brother and seem to take an interest. I would recommend Maple Leaf.
Reply from Jane Flanagan, Bed Manager at Maple Leaf House

Thank you for your uplifting words-they mean so much to all of us at Maple Leaf. It's a privilege to support your brother and the other residents who make this community such a special place. Our team takes great pride in creating an environment that's nurturing and engaging, and hearing that those efforts are making a difference is incredibly rewarding. We'll be sure to pass your kind message along-it's bound to put a smile on every face!

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Review from Emma M (Daughter of Resident) published on 7 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Maple Leaf is absolutely amazing. The care the staff give is first class. I feel like part of a family at Maple Leaf. I know my mum is receiving the best care. The home is always clean and always smells fresh and clean. Absolutely every member of staff makes you feel welcome. The food is lovely too
so much effort is put into everything this home does. They celebrate every occasion and involve the residents as much as they can. I can't say a bad word about Maple Leaf. My mum has been in this home now for 5 years.
Reply from Jane Flanagan, Bed Manager at Maple Leaf House

Thank you so much for your kind and touching words. It's a true honour to care for your Mother and all the wonderful residents who make Maple Leaf so special. We're proud to be considered part of your extended family, and knowing you feel welcomed and confident in the care your mum receives means the world to us. Every member of our team works hard to create a warm, clean, and engaging environment, hearing that it shines through makes all the effort worthwhile. We'll be sure to share your lovely feedback with the whole team-it will certainly brighten their day!

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Review from Tracey G (Daughter of Resident) published on 11 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home has given our father so, so much care. He was placed here as part of an NHS 6 week assessment. We are only 4 weeks in, but the care has been truly exemplary. Whilst our father will never be 'cured' of his dementia, we have seen such an improvement in his overall state. He is so much more settled.
As a family, we had already chosen a care home we had hoped he could live at post assessment, but such is the care he receives from absolutely every member of staff at Maple Leaf House, that we hope to secure a permanent placement once the assessment is over.
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Review from Emma B (Great-Niece of Resident) published on 1 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home is completely amazing. I cannot do it justice in words for the care and support they have for my relative and his wife of 73 years, a regular visitor. The care and support was unique, personal, dignified, kind and respectful. From housekeeper cleaner, chef, carer, nurse and manager everyone
plays a part in making care completely special. Life is unique and precious and this home attempts to respect and reflect that in its care.
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Review from M C (Daughter of Resident) published on 8 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has received excellent care since the day he arrived in February 2019.
The staff are exceptionally caring and attention to all patients. The food is varied, nutritious and residents are given choices. The environment is friendly and clean at all times. It's nice to see a care home look more
like a home than an old people's place.
I would not hesitate in recommending Maple Leaf to anyone.
The management and staff are first class.
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Review from G C (Son of Resident) published on 26 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother was a resident for the last 9 months of her long life. Though she was suffering from advanced Alzheimer's the staff always treated her with care and kindness. I was a regular visitor and always found the staff friendly and courteous, almost like friends. Thanks again.
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Review from John G (Son of Resident) published on 1 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
While my father was at the home I found all the staff to be professional in the care they gave to my father. I was always greeted with a smile and would you like "a cup of tea". My mother was always made welcome when visiting her husband. The sensory room was great to sit with my dad. I would not hesitate
in recommending the home. I sincerely thank all the staff for the care my father received.
Reply from Mike Higginson, Director of Clinical Operations at Maple Leaf House

Thanks for your very positive review. It is much appreciated and will be passed on to the team there.

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Review from P L (Wife of Resident) published on 23 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff were always helpful and prepared to listen to any concerns and more importantly address these concerns. They gave support to both my husband and myself helping us through a very difficult emotional time.
Reply from Mike Higginson, Director of Clinical Operations at Maple Leaf House

Thank you for your review. I’m glad we could be of service for you and your family. Best wishes

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Review from Muriel G (Wife of Resident) published on 13 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit regularly to see my husband. Staff are always supportive and caring. Very happy with husbands care. Rooms are always clean and tidy. I would like to thank all the staff for all their hard work, I can leave the home knowing that my husband is getting the best. The new manager is very approachable
and always has time for a chat.
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Review from Omar P (Partner of Resident) published on 7 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As a regular visitor at Maple Leaf House, I am very pleased to see every single staff are working at their best of ability looking after my partner who is suffering from dementia. I'm very impressed with their hard work and caring and understanding.
Reply from Mike Higginson, Director of Clinical Operations at Maple Leaf House

Thank you very much for your kind review.

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Review from Carole G (Wife of Resident) published on 20 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been happy with the care my husband has. He is rather difficult and has been handled well. Staff are always very pleasant with me. I cannot comment on the activities as my Husband doesn't seem to want to be involved but I hope he will. He has always been good at art.
Reply from Mike Higginson, Director of Clinical Operations at Maple Leaf House

Thank you Carole your feedback is very welcome.

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Review from Kathleen F (Wife of Resident) published on 28 September 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Extremely kind devoted staff. My husband is very well looked after.
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Review from David G (Grandson of Resident) published on 13 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff seem friendly and competent and were helpful in answering queries. A more personal approach to the individual would be nice. I have never seen Grandma in red nail varnish! Helping by putting up photo's would also be appreciated. Also, could a haircut be arranged? Many thanks.
Reply from Mike Higginson, Director of Clinical Operations at Maple Leaf House

Thank you for your review David and your observations about the individual approach required for your grandmother, we will endeavour to ensure this happens.

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Review from Maureen B (Partner of Resident) published on 21 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find everything at Maple Leafe first class. The rooms are clean and roomy, the staff are the most caring and helpful people I know. The food is great, I visit daily and the menu is varied and appetising - first rate in my opinion. My partner is always clean and smart. All in all, it's a very good
home from home, cosy and homely.
Reply from Mike Higginson, Director of Clinical Operations at Maple Leaf House

Thank you very much for your kind review.

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Review from Suzi G (Friend of Resident) published on 11 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been extremely well looked after. His care needs and general well-being have been fulfilled. He is very happy here and the nursing and care staff have been wonderful. I am very happy and pleased to see him being looked after so well.
Reply from Mike Higginson, Director of Clinical Operations at Maple Leaf House

Dear Suzi, thank you so much for your positive review of Maple Leaf, I am pleased to say we are reviewing the activity provision and looking to improve it so your comments are noted and will be acted upon, thank you so much.

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Current Review Score: 8.4 (8.367)

Overview of Review Score

The Review Score of 8.4 (8.367) out of 10 for Maple Leaf House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.909 for Maple Leaf House is calculated as follows: ( (20 Excellents x 5) + (2 Goods x 4) ) ÷ 22 Ratings = 4.909
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.458 Points relating to the number of positive Reviews for Maple Leaf House is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6. 2 Positive Reviews ÷ 6 = 0.333
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Maple Leaf House

What types of Care is Maple Leaf House registered for?

Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Alcohol / Drug Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Maple Leaf House have?

There are 30 Single Rooms.

What are the Facilities & Services at Maple Leaf House?

Own Furniture if required, Close to Local shops, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette & Residents Internet Access are some of the Facilities & Services.

How far is Maple Leaf House to the centre of Coventry?

2.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Maple Leaf House to verify any information. View our terms and conditions. Maple Leaf House has an Basic Service - more info.