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Maple Leaf House

1 Dunsmore Avenue, Willenhall, Coventry, West Midlands CV3 3AG
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Maple Leaf House, Coventry
Maple Leaf House, Coventry
Maple Leaf House, Coventry

Maple Leaf House is a residential care home in Coventry providing specialist support for older people living with dementia and related conditions. The home is designed to promote independence, with wheelchair access, assisted bathrooms, and lift facilities throughout.

Residents benefit from nutritious, balanced meals prepared by an experienced chef and tailored to individual dietary needs. A dedicated domestic team keeps bedrooms and communal areas clean, comfortable, and welcoming, creating a safe,...  

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Care Provided by Maple Leaf House

Primary Care Categories

  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Residents Internet Access

Funding & Fees

Contact Maple Leaf House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Gladys Besa (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 18+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (30)
  • Single Rooms with ensuite Wet Room (30)

Visiting

  • If you wish to visit maple leaf house and have a walk round please contact us. Please avoid meal times.

Parking

  • 3 on site parking spaces and electric charger availible

Maple Leaf House Reviews (17)

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8.9

Maple Leaf House has a Review Score of 8.9 (8.883) out of 10, based on 4 reviews in the last 2 years. Over all time Maple Leaf House has 17 reviews.

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Showing 17 reviews matching selected criteria
Review from Philip H (Son of Resident) published on 9 September 2026 Submitted via Website
Overall Experience

Staff are always helpful and caring. They let you know about how he has been doing and any concerns. The Manager & Nurse have the appropriate conversations and are genuinely caring and understanding. They go above & beyond. I have been impressed with the care they give to my dad.

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Review from John M (Son of Resident) published on 3 September 2026 Submitted via Website
Overall Experience

I am very happy with the care that my mother receives at Maple Leaf house. I feel that she is treated with understanding and dignity during the course of the day, especially when personal care is required.

My mother's room is of a good standard, especially the on suite bathroom.

The food is normally of a very good standard.

Reply from Kim Kelly, Bed Management at Maple Leaf House

Thank you very much for taking the time to share your lovely feedback.

We are delighted to hear that you are happy with the care your mother receives at Maple Leaf House. It is particularly pleasing to hear that you feel she is treated with understanding and dignity, especially when receiving...  

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Review from Emma M (Daughter of Resident) published on 15 January 2026 Submitted via Website
Overall Experience

Mapleleaf is absolutely amazing they can't do enough for you. Mum has been there 5 years and I have never had one complaint about her care. Every single member of staff in that home makes you feel welcome and engages with residents. Mapleleaf is like our 2nd family. I know my mum get the best ever and I don't have to worry about it. Mum is always clean and well presented and looked after. This home goes above and beyond.

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Review from Zoe C (Sister of Resident) published on 7 July 2025 Submitted via Website
Overall Experience

My brother's been here for a few years, and any concerns I have raised have been dealt with professionally. I have to call out to the Manager in particular, her ownership and caring persona are commendable. All staff interact with my brother and seem to take an interest. I would recommend Maple Leaf.

Reply from Jane Flanagan, Bed Manager at Maple Leaf House

Thank you for your uplifting words-they mean so much to all of us at Maple Leaf. It's a privilege to support your brother and the other residents who make this community such a special place. Our team takes great pride in creating an environment that's nurturing and engaging, and hearing that those...  

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Review from Tracey G (Daughter of Resident) published on 11 June 2022 Submitted via Website
Overall Experience

This home has given our father so, so much care. He was placed here as part of an NHS 6 week assessment. We are only 4 weeks in, but the care has been truly exemplary. Whilst our father will never be 'cured' of his dementia, we have seen such an improvement in his overall state. He is so much more settled. As a family, we had already chosen a care home we had hoped he could live at post assessment, but such is the care he receives from absolutely every member of staff at Maple Leaf House, that we hope to secure a permanent placement once the assessment is over.

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Review from Emma B (Great-Niece of Resident) published on 1 April 2022 Submitted via Website
Overall Experience

This home is completely amazing. I cannot do it justice in words for the care and support they have for my relative and his wife of 73 years, a regular visitor. The care and support was unique, personal, dignified, kind and respectful. From housekeeper cleaner, chef, carer, nurse and manager everyone plays a part in making care completely special. Life is unique and precious and this home attempts to respect and reflect that in its care.

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Review from M C (Daughter of Resident) published on 8 July 2019 Submitted via Postal Card
Overall Experience
My father has received excellent care since the day he arrived in February 2019.
The staff are exceptionally caring and attention to all patients. The food is varied, nutritious and residents are given choices. The environment is friendly and clean at all times. It's nice to see a care home look more like a home than an old people's place.
I would not hesitate in recommending Maple Leaf to anyone.

The management and staff are first class.

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Review from G C (Son of Resident) published on 26 March 2019 Submitted via Postal Card
Overall Experience

Mother was a resident for the last 9 months of her long life. Though she was suffering from advanced Alzheimer's the staff always treated her with care and kindness. I was a regular visitor and always found the staff friendly and courteous, almost like friends. Thanks again.

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Review from John G (Son of Resident) published on 1 November 2018 Submitted via Postal Card
Overall Experience

While my father was at the home I found all the staff to be professional in the care they gave to my father. I was always greeted with a smile and would you like "a cup of tea". My mother was always made welcome when visiting her husband. The sensory room was great to sit with my dad. I would not hesitate in recommending the home. I sincerely thank all the staff for the care my father received.

Reply from Mike Higginson, Director of Clinical Operations at Maple Leaf House

Thanks for your very positive review. It is much appreciated and will be passed on to the team there.

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Review from P L (Wife of Resident) published on 23 October 2018 Submitted via Postal Card
Overall Experience

The staff were always helpful and prepared to listen to any concerns and more importantly address these concerns. They gave support to both my husband and myself helping us through a very difficult emotional time.

Reply from Mike Higginson, Director of Clinical Operations at Maple Leaf House

Thank you for your review. I’m glad we could be of service for you and your family. Best wishes

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Review from Muriel G (Wife of Resident) published on 13 September 2018 Submitted via Postal Card
Overall Experience

I visit regularly to see my husband. Staff are always supportive and caring. Very happy with husbands care. Rooms are always clean and tidy. I would like to thank all the staff for all their hard work, I can leave the home knowing that my husband is getting the best. The new manager is very approachable and always has time for a chat.

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Review from Omar P (Partner of Resident) published on 7 June 2018 Submitted via Postal Card
Overall Experience

As a regular visitor at Maple Leaf House, I am very pleased to see every single staff are working at their best of ability looking after my partner who is suffering from dementia. I'm very impressed with their hard work and caring and understanding.

Reply from Mike Higginson, Director of Clinical Operations at Maple Leaf House

Thank you very much for your kind review.

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Review from Carole G (Wife of Resident) published on 20 April 2018 Submitted via Review Postal Card
Overall Experience

I have been happy with the care my husband has. He is rather difficult and has been handled well. Staff are always very pleasant with me. I cannot comment on the activities as my Husband doesn't seem to want to be involved but I hope he will. He has always been good at art.

Reply from Mike Higginson, Director of Clinical Operations at Maple Leaf House

Thank you Carole your feedback is very welcome.

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Review from Kathleen F (Wife of Resident) published on 28 September 2017 Submitted via Review Postal Card
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Extremely kind devoted staff. My husband is very well looked after.

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Review from David G (Grandson of Resident) published on 13 September 2017 Submitted via Review Postal Card
Overall Experience

Staff seem friendly and competent and were helpful in answering queries. A more personal approach to the individual would be nice. I have never seen Grandma in red nail varnish! Helping by putting up photo's would also be appreciated. Also, could a haircut be arranged? Many thanks.

Reply from Mike Higginson, Director of Clinical Operations at Maple Leaf House

Thank you for your review David and your observations about the individual approach required for your grandmother, we will endeavour to ensure this happens.

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Review from Maureen B (Partner of Resident) published on 21 August 2017 Submitted via Review Postal Card
Overall Experience

I find everything at Maple Leafe first class. The rooms are clean and roomy, the staff are the most caring and helpful people I know. The food is great, I visit daily and the menu is varied and appetising - first rate in my opinion. My partner is always clean and smart. All in all, it's a very good home from home, cosy and homely.

Reply from Mike Higginson, Director of Clinical Operations at Maple Leaf House

Thank you very much for your kind review.

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Review from Suzi G (Friend of Resident) published on 11 August 2017 Submitted via Review Postal Card
Overall Experience

My friend has been extremely well looked after. His care needs and general well-being have been fulfilled. He is very happy here and the nursing and care staff have been wonderful. I am very happy and pleased to see him being looked after so well.

Reply from Mike Higginson, Director of Clinical Operations at Maple Leaf House

Dear Suzi, thank you so much for your positive review of Maple Leaf, I am pleased to say we are reviewing the activity provision and looking to improve it so your comments are noted and will be acted upon, thank you so much.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 August 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Maple Leaf House.

Upcoming Events

There are no upcoming events for Maple Leaf House.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Maple Leaf House.

Accreditations

There are no accreditations posted yet for Maple Leaf House.

Meet the Team (2)

Gladys Besa
Gladys BesaJob Title Registered ManagerJoined 2016

I joined Maple Leaf House in 2016 as a Registered Nurse, working both day and night shifts. From the very beginning, I was passionate about providing high-quality, person-centred care and supporting residents to live fulfilling lives.

Throughout my journey, I have actively invested in my personal and professional development. I have completed a wide range of face-to-face and online training courses, sought advice and guidance from experienced professionals, researched best practice through various resources, and continuously developed my knowledge and skills, particularly in leadership and management.

Maple Leaf House has provided me with incredible opportunities for growth and career progression. Over the years, I have progressed from Registered Nurse to Clinical Lead, then Deputy Manager, and I am now proud to serve as the Registered Manager of Maple Leaf House.

Working in social care comes with many challenges, including staffing pressures, supporting residents with complex needs, working alongside families, and managing the day-to-day demands of the service. However, I have always viewed these challenges as opportunities to learn, grow, and improve. I use my experience, training, and problem-solving skills to ensure the best possible outcomes for our residents and team.

I am a compassionate and dedicated individual who leads with both professionalism and heart. The wellbeing of our residents, their families, and my colleagues is always at the centre of everything I do. I am committed to creating a warm, supportive, and respectful environment where residents feel safe, valued, and truly at home.

My goal is to continue building a positive culture at Maple Leaf House, where high-quality care, teamwork, dignity, and kindness remain at the heart of our service every day.

Sukhbir Singh
Sukhbir SinghJob Title Team LeaderJoined 2022

Writing about my four-year journey in just a few words, or even on a single page, is not easy. It feels a little like trying to explain life without mentioning love. Every minute I have spent in the care sector has had meaning and taught me valuable lessons, and part of me wants to write about every single one of them.

I started my journey in care in 2022. At that time, I entered the profession with little knowledge or experience. I often describe myself as being like food without salt. I did not fully understand what care was or why I was there. All I knew was that I was looking after someone, and I had a heart that believed in working honestly, with dedication and compassion.

I began working for an agency, mainly covering weekend shifts. Every weekend was different, with a different care home, different colleagues, and different opportunities to learn. Looking back, it was like attending a new class every week, with new teachers and new lessons.

One day, I met a lady in her nineties who changed my perspective completely. She called me over and said, "You are a tall man. Where are you from?" After some conversation, she shared a few simple words that stayed with me forever: "Love people without reasons."

I asked her, "Can people be bad sometimes?"

She smiled and replied, "Try and see."

So I did. Day after day, I tried. I did not understand the lesson immediately, but over time I realised exactly what she meant. That was the day I truly believe I joined care, not because I started working, but because I started understanding what caring really means.

My second chapter began when I was proudly "adopted" by St Matthews Healthcare Ltd in 2024. Bringing with me the experience I had gained, I joined as a Care Assistant. I worked hard, giving my time, love, care, dedication and commitment to the people I supported.

However, my success was never achieved alone. It was the people around me who built the stairs through their guidance, support and lessons. I simply climbed them. Through hard work and consistency, I earned the trust of my colleagues and residents, and that is where my real journey began.

I was honoured to receive the Rising Star Award at Maple Leaf House and later another award in Northampton. During one of the award ceremonies, someone said, "Sukhi got the award, and he is sponsored by St Matthews Healthcare."

Those words made me reflect deeply. When I returned home, I thought about how important it is to give people opportunities. St Matthews Healthcare gave me that opportunity, and I will always be grateful for it.

Later, I was nominated by Gladys to become a Train the Trainer. This opportunity gave me confidence, knowledge and a stronger belief in my abilities. It encouraged me to continue learning and developing myself professionally.

As my skills grew, I applied for a Senior Carer position. My first attempt was unsuccessful. I was disappointed because, like many people, I do not enjoy failing. However, I chose to learn from that experience instead of letting it stop me. I worked harder, gained more knowledge, improved my skills and tried again.

The second time, I succeeded.

Today, I work as a Senior Carer at Maple Leaf House. In this role, I have learned that every minute matters, because a single moment can change everything. The position has helped me develop my leadership skills, strengthen my decision-making, and understand the importance of accountability and responsibility.

Most importantly, it has taught me that learning never stops.

As I said at the beginning, my pen and paper would like to write much more. There are countless memories, lessons and people who have helped shape my journey. But sometimes we have to pause one chapter before starting the next.

If there is one lesson that stands above all others, it is the lesson given to me by that lady many years ago:

Love people without a reason.

Love has its own language. It is powerful, it is beautiful, and it is at the heart of everything we do in care.

This is my little story.

Frequently Asked Questions about Maple Leaf House

What types of Care is Maple Leaf House registered for?

Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Alcohol / Drug Misuse, Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Maple Leaf House have?

There are 30 Single Rooms.

What are the Facilities & Services at Maple Leaf House?

Own Furniture if required, Close to Local shops, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Residents Internet Access are some of the Facilities & Services.

How far is Maple Leaf House to the centre of Coventry?

2.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Maple Leaf House to verify any information. View our terms and conditions. Maple Leaf House has an Enhanced Service -more info.