Hawthorne House

Visit well managed. Didn't have to wait to visit friend. Shown where to go by reception and staff buzzed me in. Staff guide us to friend and were helpful in facilitating visit. Came round to check on us and couldn't do enough.

Overall I couldn't ask for anywhere better for my wife. Laundry seems a slight problem as some of the clothes I have bought my wife have gone missing and a lot of clothes that are not hers turn up in her bedroom (I appreciate it must be difficult). Some staff are more caring than others.

my experince of living here is that it is a home from home, I am not so lonely anymore & the staff are really nice, helpful

I have come thru a lot here and would be dead now, if it wasn't for the staff !! I'm hopefully going home soon. So, i will miss this place.. But home beckons!! Hopefully?

We recognise the hard work, patience, and commitment shown by all the staff, and we would like to express our sincere gratitude for the care and support they continue to provide.

Our dad was given the covid booster against our express written wishes. They are now evicting our father as with no true justification. "We cannot meet his needs" but they could 4 weeks ago in a social review. Surprisingly evicted after another complaint. If you have relatives here I recommend you get them out asap for your loved ones sake and your own sanity!

They are now evicting our father because we raise safeguarding concerns. They play the system. We strongly recommend you do not send your family member there.

Our mother has been in Hawthorne House for just under 2 years. There has been several changes in management structure which is not always good.

The food has improved recently, however we feel there was not much focus on our mothers dietry needs. The laundry process requires ongoing attention, the home has lost multiple items clothing which we have had to replace and we were advised a labelling machine would be purchased but this has yet to transpire.

My son is happy and settled and is receiving the best care. He enjoys the food and the staff are very kind and friendly and always make me feel comfortable when I visit, the only issue we have encountered is that some of my sons clothing do not return from the laundry, we have now labelled all his clothes and hopefully this should minimise this to happen again.

The care that my Husband has received since he went into Hawthorn house last September has been excellent the staff on Shropshire unit have treated my husband with respect love & care , & myself as well

Do not send your relative to this care home. Relative has been in 5 days on discharge from hospital despite daily request to mobilise. They have left her in bed on her own. She is used to being in a care home with people engaging with her, not left to lie on a bed like a dog. We have been asking for an inflating mattress to prevent sores, no one has taken responsibility always passing the buck. Despicable care.

I noticed his arm and a doctor was called in. He was then on morphine for the pain in the hospital. He then deteriorated that much after losing 10kg and the fractured arm that he passed away from aspiration which caused pneumonia so I was right he did have problems swallowing and if he had been assessed by the salt team he wouldn’t have lost 10kg in 4 weeks of being there. All of this led to the death of my grandad! The issue is it’s all agency staff that come and go. Never would I allow a family member to go here.

A few staff have been excellent, but they are under pressure supporting the constant turnover of staff, no new member of staff can replace a permanent member it takes weeks and time with the resident to be a 100% member of the team. This 'home' is run on tick-boxing exercise and no more!

As a family member, I feel each time we voice ourselves in regards to helping my brother in any way the staff see it as a negative thing. i.e. every time we voice something its taken negatively i.e. even just saying we want to take our brother out with his 121 to the park for a few hours was refused and then further seen as the family being unreasonable (my brother had texted because the weather was warm and he just wanted to go out for few hours). I was shocked at the response and more importantly, was told the nurse has gone home stressed because of the family (all we did was ask for a reason for the change/refusal ? and a copy of the change of policy). Then to our shock, we all went park without my brother but then got a phone call from our neighbour that he was dropped off there! no communication from the care home at this point to say this happened and on top of that the 121 left him on his own there! I really hope other people feel like they cannot voice themselves and it really healthy to have 2-way communication.

My father was transferred to Hawthorn House after a long hospital stay for assessments before being considered for transfer to a suitable environment. We were impressed from the outset by the dedicated and conscientious care staff provided. Dad has dementia with challenging behaviours but their care and attitude was excellent. As dad has deteriorated they have shown compassion and understanding. They have provided dad with dignified care and us with moral and practical support. They have listened carefully and addressed our concerns. They have involved other professionals as needed and continued to keep us up to date and fully informed on dads needs and condition. We have requested dad stay at Hawthorn House for the rest of his now time limited care, secure in the fact he and us as a family will continue to be supported. Thank you to all staff involved.

Just one thing that I noticed the TV has not changed. There are new channels of which may be of some importance, one of which has the golden oldies, which I feel may have some benefit to some of your guests.

A huge thank you for the time and effort put into my dad's care. He was able to settle down as his challenging behaviour was well managed.

I would like to say a huge thank you to all the staff who looked after my mother until her passing.

My mother was treated with respect and dignity throughout her stay at Hawthorne House. The staff were amazing right up to the end. Although they were so busy with other matters, time was always found to spend time and see to my mother's needs and requests.

Their respect and compassion extended to family members as well.

So, many grateful thanks to Hawthorne House and it's amazing staff.

My dad was treated with dignity and respect at all times. Staff overall excellent. Would recommend this home to anyone.

Very impressive care home with lovely gardens and buildings, staff are so amazing with a real understanding of their residents and show respect and dignity at all times. We have found this to be a very lovely place, lots of things for residents to do and usually always something going on with lots of small areas to sit and have a cuppa and a chat.