Hawthorne House

Jardine Crescent, Coventry CV4 9QS
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6.5 23 Reviews
  • Hawthorne House, Coventry
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Care Provided by Hawthorne House

Primary Care Categories

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 102 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Tendai Masunda (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 18+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (102)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (102)

Visiting

  • Please avoid meal times

Parking

  • Parking on site

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Hawthorne House Reviews (23)

6.5

Hawthorne House has a Review Score of 6.5 (6.506) out of 10, based on 4 reviews in the last 2 years.
Over all time Hawthorne House has 23 reviews.

Overall Experience
  • 11
  • 7
  • 0
  • 1
  • 4
Date Published
  • 23
  • 3
  • 3
  • 4
  • 19
Reviewer Connection to Hawthorne House
  • 7
  • 6
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 23, showing 21-23
Review from Lynn B (Daughter of Resident) published on 25 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is being looked after very well at Hawthorne House. I feel she has settled in quickly. The standard of care is excellent. The staff are brilliant. I visit my mother most days. The choice of meals is fantastic and there is always plenty of options. All in all, there is nothing that I would
complain about.
Reply from Mike Higginson, Director of Clinical Operations at Hawthorne HouseDear Lynn, thank you so much for your review of Hawthorne House I am so pleased that your mother is settling as well as she is and we will pass this review on to the staff team there who do such a wonderful job.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J S (Wife of Resident) published on 14 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On my initial visit to view the care home, I was very impressed and made most welcome. Very impressed with the overall standard.
Reply from Mike Higginson, Director of Clinical Operations at Hawthorne HouseDear Jean
Thank you so much for your review it is really welcome and will be passed on to the staff team at Hawthorne House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E F (Daughter of Resident) published on 11 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been amazed at what the service user has been doing on his days here. Brilliant. The staff are all so helpful, kind and thoughtful in all they do and make you feel so welcome. I feel very lucky that this centre has opened so near us so we are able to use it. Would definitely "sing it's praises"
to others.
Reply from Mike Higginson, Director of clinical operations at Hawthorne HouseThank you so much for reviewing our lovely new care home here in Coventry.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 6.5 (6.506)

Overview of Review Score

The Review Score of 6.5 (6.506) out of 10 for Hawthorne House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.3 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.2 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.283 for Hawthorne House is calculated as follows: ( (18 Excellents x 5) + (4 Goods x 4) + (6 Satisfactorys x 3) + (9 Poors x 2) + (9 Very Poors x 1) ) ÷ 46 Ratings = 3.283
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.223 Points relating to the number of positive Reviews for Hawthorne House is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 = 3.125
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 102 registered maximum number of service users is 20.4. 2 Positive Reviews ÷ 20.4 = 0.098
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 May 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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