St Matthews Healthcare in Northamptonshire | 5 Care Homes

Review of
Willowbrook House
from Linda W (Daughter of Resident) published on 28 January 2026 Submitted via Website • Report

Overall Experience

My mother has been with you since November 2024, and during that time, I have only seen love, kindness and understanding given to her. As with all residents, I am sure they all have their different personalities, and the staff have an understanding of what she likes and dislikes; they allow the resident

to still have choices and opinions. As I am sure all families have felt, to finally admit that I was incapable of caring properly for my mother and needing to put her into care, was an upsetting thought. But I can live with the knowledge that she has the best care I could have wished for.

Reply from Kim Kelly, Bed Management at Willowbrook HouseThank you Linda for your kind words and entrusting your loved one to our care.

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Review of
Willowbrook House
from Neil R (Son of Resident) published on 5 January 2026 Submitted via Website • Report

Overall Experience

Lovely care home and staff looking after my mum. My mum has a form of dementia and is happy with where she is. The staff looking after mum are constant so always the same faces. All staff have a smile and always happy to help.

Reply from Kim Kelly, Bed Management at Willowbrook HouseThank you for your kind words and entrusting us with Mum's care.

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Review of
St Matthews Unit
from Katharine H (Mother of Resident) published on 29 July 2025 Submitted via Website • Report

Overall Experience

Extremely caring staff, always welcoming and polite.
Pleasant room and communal rooms though unhygienic cracked floor and plug in shower (said to be on maintenance to-do list,)
More stimulation needed but what activities are provided have to cater for a wide ability range. However, activities worker

seeks to offer a varied programme and keep fit, music, animals etc are offered by other providers.
Garden could be improved with residents'help/input.
I'm not always notified of meetings.

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Review of
Willowbrook House
from B M (Husband of Resident) published on 3 April 2025 Submitted via Website • Report

Overall Experience

I would not even consider kenneling my dog here. There's a handful of care staff who care, but the vast majority are non empathic, untrained unapproachable people, meant to be carers, they couldn't care less. The management are all ignorant unless it's going their way, then they're all over you. Almost

every time I visited my wife she would be sat in her recliner chair wet with urine. I asked one person, I won't even call them care staff, to change my wife and she said it's only 2 hours since we changed her and she's not due for a change for another 2 hours. I even found my wife, who I must add is of zero capacity and can't do anything for herself, in bed soaking wet at 10am and it was from during the night, some of the sheet was dried yellow. Please don't send anyone to this non caring care home

Reply from Tendai Masunda, Manager at Willowbrook HouseThank you for taking the time to share your feedback. We are truly sorry that your experience did not meet your expectations, and we appreciate the opportunity to address your concerns. Please be assured that all issues raised were fully reviewed and investigated, with close involvement and oversight from the relevant regulatory bodies and allocated social worker. Throughout this process, we remained committed to open communication and worked closely with you to ensure that all matters were addressed appropriately. The well-being of our residents is always our highest priority, and we continually strive to improve our services based on feedback. If you would like to discuss any remaining concerns, we would be more than happy to speak with you directly. Please feel free to contact us. We appreciate your time and wish you all the best. Best regards

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Review of
Willowbrook House
from Alistair M (Husband of Resident) published on 26 December 2024 Submitted via Website • Report

Overall Experience

My wife is a recent resident at Willowbrook House and I cannot speak highly enough of the care she receives. A well run, kind and happy home. I visit very frequently and I am always warmly welcomed by the staff, who keep me well informed as to the state of her health and how she is settling in.

Reply from Tendai Masunda, Manager at Willowbrook HouseThank you so much for your kind words and for taking the time to share your experience. We are delighted to hear that your wife is receiving the care and support she deserves at Willowbrook House. Our team works hard to create a warm, welcoming, and compassionate environment, and it's truly rewarding to know that this has made a difference for both you and your wife.We greatly value your visits and the partnership we have in ensuring her well-being. If there's ever anything we can do to further support you or your wife, please don't hesitate to reach out.Best regards

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Review of
Willowbrook House
from Susan B (Daughter of Resident) published on 6 October 2020 Submitted via Website • Report

Overall Experience

My mum was placed in Willow Brook in July as no longer safe at home. She has received the best care and settling in great. I have noticed she smiles more now. It has been hard for her, me and the staff with this virus but they have been so helpful with everything. Big thank you to all for what I thought

would be a difficult time, they have made a lot easier.

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Review of
Willowbrook House
from H S (Daughter of Resident) published on 12 June 2020 Submitted via Postal Card • Report

Overall Experience

Willow Brook House care home has gone from strength to strength over the two years that my mum has been in the home. We find that the staff provide a friendly, caring service. The management and senior carers listen to any concerns we have, and together we try to solve any problems. The catering team

always adapts the menu to suit my mums need, which can be challenging. A special mention goes to the two entertainment carers. They have worked hard to provide activities to stimulate all the residents. Facetime has been invaluable in these difficult times. Well done all!

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Review of
Willowbrook House
from S C (Son of Resident) published on 3 June 2020 Submitted via Postal Card • Report

Overall Experience

My mother is happy at the care home and her needs are well catered for. She has a good relationship with her carers and when I have been present they are kind and loving in their attitude.

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Review of
Willowbrook House
from H C (Daughter of Resident) published on 3 June 2020 Submitted via Postal Card • Report

Overall Experience

The building is well-kept. Outside areas are good, staff are helpful and welcoming. Personal care (hygiene, etc) is good.

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Review of
Willowbrook House
from Helen M (Resident) published on 2 June 2020 Submitted via Postal Card • Report

Overall Experience

I love it here.

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Review of
Willowbrook House
from M S (Daughter of Resident) published on 10 January 2020 Submitted via Postal Card • Report

Overall Experience

My mother has been a resident for about one year. During that time we have always found the care to be excellent. All the staff are very good and will do anything to assist my mother in any way possible.
The food is always excellent and freshly prepared. Overall we are very happy with the care provided

here.

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Review of
Willowbrook House
from K W (Son of Resident) published on 11 December 2019 Submitted via Postal Card • Report

Overall Experience

Nothing is too much trouble for the caring and friendly staff (who occasionally are rushed off their feet).

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Review of
The Avenue
from James A (Son of Resident) published on 31 July 2018 Submitted via Postal Card • Report

Overall Experience

The Avenue looked after my mother for six years very well. She was not an easy resident but the staff cared for her with warmth, dignity and love. She moved several times in the nine months before coming to The Avenue and the other homes could not cope. The family was so relieved when we saw how The

Avenue cared for her.
She regained the weight she had lost and recovered her spirit. We are very grateful to all at The Avenue.

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Review of
Willowbrook House
from Carla G (Niece of Resident) published on 6 June 2018 Submitted via Website • Report

Overall Experience

My uncle has lived at Willowbrook House for a year and a half. I cannot fault the care he has received from the staff. He can be quite hard work but the staff have managed his behaviours and developed a really good relationship with him. He now goes to the pub once a week which he really enjoys and

looks forward to. Thank you to all the staff that have taken the time to care for my uncle.

Reply from Willow Brook Home Manager, Home Manager at Willowbrook HouseThank you for your feedback, it is such a pleasure to have him in our home.

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Review of
The Avenue
from Robert M (Husband of Resident) published on 26 January 2018 Submitted via Postal Card • Report

Overall Experience

The Avenue looked after my wife for just under 8 years. The staff were excellent and helpful.
Things to do in the day time. They looked after my wife at the end and they would keep us going to get through the bad times.
The care is still going on as they are still helping me through the bad times

and thank the staff still for all their help.

Reply from Kelly Brown, Director of Nursing at The AvenueOn behalf of St Matthews I would like to further extend our condolences on the sad passing of your wife. It is always good to hear positive feedback form those that use our services and we will share this with the staff team.

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Review of
The Avenue
from Sarah F (Granddaughter of Resident) published on 17 January 2018 Submitted via Postal Card • Report

Overall Experience

My Nan has been here over a year now and myself and family couldn't be happier with the care she receives. My Nan has improved 100% since being here and I can't thank them enough for the help and support they have shown to not only my Nan but to me and my family too.

Reply from kelly brown, Director of NUrsing and Clinical Services at The AvenueThank you for such kind words. It always good to hear that our staff teams are doing a great job and we value such positive feedback regarding the care your nan has received.

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Review of
The Avenue
from philip A (Son of Resident) published on 29 August 2017 Submitted via Website • Report

Overall Experience

My mother has been a resident at The Avenue for the past 7 years and has received excellent care during her time there. The staff at The Avenue have always been very friendly and supportive. Mum had continued receiving wonderful care until her recent passing.
At this time the staff showed exceptional

care and compassion to my mother and also to us.
We would like to take this opportunity to say a very big thank you to the manager and all her team who have been involved in my mothers care.

Reply from Kelly Brown, Direcor of Nursing and Clinical Services at The AvenueThank you so much for leaving such a positive review. It is always a pleasure to hear that those individuals and their families that have accessed our services have received the best possible care. We will share your positive comments with the team at the Avenue. We would, however, like to pass on our condolences to the family for your recent loss.

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Review of
Willowbrook House
from C R (Daughter of Resident) published on 5 May 2017 Submitted via Postal Card • Report

Overall Experience

Excellent care provided by all staff towards Mother during her recent illness. Even though I felt I needed extra help, nothing was too much trouble. Service with a smile from all staff. Thank you.

Reply from Paula Oltean, Regional Manager at Willowbrook HouseThank you very much for your feedback. I am delighted to hear that you had such a positive experience at Willow Brook Care Home.

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Review of
The Avenue
from Frances G (Daughter of Resident) published on 29 November 2016 Submitted via Website • Report

Overall Experience

My mother was admitted to The Avenue nearly five years ago. She is bipolar and had been suffering repeated periods of very severe depression. The staff at The Avenue have had to deal with difficult behaviour over the years and also, as she got older, many physical problems. The staff at The Avenue

have succeeded in settling mum's mental health so that she is now stable and there has been no return of the severe depression. The staff at The Avenue do a very difficult job with care and endless patience and I cannot thank them enough for taking care of mum so well.

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Review of
Willowbrook House
from Iris (Friend of Resident) published on 22 July 2016 Submitted via Website • Report

Overall Experience

I accompanied my mother when visiting her friend at this home and I have to say that I was very surprised with the lovely warm welcome we received and how caring the staff are, the home was very clean and tidy and the residents were all well presented and appeared happy. There was a BBQ and a singer

outside on a decked area and some residents were dancing, it was so lovely to see as there is only ever bad press about care. I would not worry about placing my elder relatives in this home.

Reply from Ann Simmonds, Regional Manager at Willowbrook HouseThank you for taking time and effort to review our service. All comments are gratefully received and it's nice to know the home is doing well.

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Care Homes Owned by St Matthews Healthcare in Northamptonshire

St Matthews Healthcare Locations in Northamptonshire (5)

St Matthews Healthcare Reviews in Northamptonshire (20)

Reviews posted for members of St Matthews Healthcare

Willowbrook House

Willowbrook House

St Matthews Unit

Willowbrook House

Willowbrook House

Willowbrook House

Willowbrook House

Willowbrook House

Willowbrook House

Willowbrook House

Willowbrook House

Willowbrook House

The Avenue

Willowbrook House

The Avenue

The Avenue

The Avenue

Willowbrook House

The Avenue

Willowbrook House

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