Care Homes Owned by St Matthews Healthcare in Northamptonshire

Upon my dads arrival in the assessment wards the care, cleanliness help he received was brilliant, he was then moved over to another ward awaiting a residential move and everything went down hill, out of the week I would visit 5 day, he had no clean clothes, no remote for his TV so no tv in his room the whole time he was there, furniture falling apart, his room was full of ants, most days I arrived he was on the floor, yet another fall, for 2 wks I shared my concerns but nothing was done, to then receive a call (from the nice nurse) to say he had fell in the garden causing a huge deep cut on his forehead down to his skull, i still don't know or understand how this occurred, as he couldn't walk unaided, needed assistance, but for this to happen he must have been alone, he was transferred to hospital and 3 wks later still there, still no call from the management explaining anything, i did received a call from the hospital to say the home have released his bed and he won't be going back.

Very happy with the care my dad has received at Willowbrook House. The staff are very kind and considerate of my dad's condition. The manager is fantastic and sorts out any issues quickly and professionally with her team. Thank you to everyone who cares for my dad.

Staff are always friendly when travelling as escorts and also in the home

Thank you all so much

The care staff who are in the home on a daily basis, who we've had the pleasure of getting to know during our weekly visits are amazing. I say every time I'm in there that they're absolute angels - its not a job for the faint of heart and they carry it out with smiles on their faces.

My mother has been with you since November 2024, and during that time, I have only seen love, kindness and understanding given to her. As with all residents, I am sure they all have their different personalities, and the staff have an understanding of what she likes and dislikes; they allow the resident to still have choices and opinions. As I am sure all families have felt, to finally admit that I was incapable of caring properly for my mother and needing to put her into care, was an upsetting thought. But I can live with the knowledge that she has the best care I could have wished for.

Lovely care home and staff looking after my mum. My mum has a form of dementia and is happy with where she is. The staff looking after mum are constant so always the same faces. All staff have a smile and always happy to help.

I'm not always notified of meetings.

I would not even consider kenneling my dog here. There's a handful of care staff who care, but the vast majority are non empathic, untrained unapproachable people, meant to be carers, they couldn't care less. The management are all ignorant unless it's going their way, then they're all over you. Almost every time I visited my wife she would be sat in her recliner chair wet with urine. I asked one person, I won't even call them care staff, to change my wife and she said it's only 2 hours since we changed her and she's not due for a change for another 2 hours. I even found my wife, who I must add is of zero capacity and can't do anything for herself, in bed soaking wet at 10am and it was from during the night, some of the sheet was dried yellow. Please don't send anyone to this non caring care home

My wife is a recent resident at Willowbrook House and I cannot speak highly enough of the care she receives. A well run, kind and happy home. I visit very frequently and I am always warmly welcomed by the staff, who keep me well informed as to the state of her health and how she is settling in.

My mum was placed in Willow Brook in July as no longer safe at home. She has received the best care and settling in great. I have noticed she smiles more now. It has been hard for her, me and the staff with this virus but they have been so helpful with everything. Big thank you to all for what I thought would be a difficult time, they have made a lot easier.

Willow Brook House care home has gone from strength to strength over the two years that my mum has been in the home. We find that the staff provide a friendly, caring service. The management and senior carers listen to any concerns we have, and together we try to solve any problems. The catering team always adapts the menu to suit my mums need, which can be challenging. A special mention goes to the two entertainment carers. They have worked hard to provide activities to stimulate all the residents. Facetime has been invaluable in these difficult times. Well done all!

My mother is happy at the care home and her needs are well catered for. She has a good relationship with her carers and when I have been present they are kind and loving in their attitude.

The building is well-kept. Outside areas are good, staff are helpful and welcoming. Personal care (hygiene, etc) is good.

I love it here.

The food is always excellent and freshly prepared. Overall we are very happy with the care provided here.

Nothing is too much trouble for the caring and friendly staff (who occasionally are rushed off their feet).

She regained the weight she had lost and recovered her spirit. We are very grateful to all at The Avenue.

My uncle has lived at Willowbrook House for a year and a half. I cannot fault the care he has received from the staff. He can be quite hard work but the staff have managed his behaviours and developed a really good relationship with him. He now goes to the pub once a week which he really enjoys and looks forward to. Thank you to all the staff that have taken the time to care for my uncle.

The care is still going on as they are still helping me through the bad times and thank the staff still for all their help.