Edward House

175 Nottingham Road, Eastwood, Nottingham NG16 3GS

Edward House is situated in the heart of Eastwood, less than ten miles from both the centre of Nottingham and Derby. It offers residents the highest standard of care in a fine Edwardian house that has managed to retain many of its original features, whilst being sympathetically converted and modernised to provide excellent quality residential accommodation. The home has been caring for the elderly and retired members of its local community since 1994 and in that period of time has developed close friendships with both residents and their families.

The home has been recently extended and is now able to offer fourty-four bedrooms, ten of which are brand new ensuite rooms. All the bedrooms are individually and tastefully decorated for residents to make their own. Everyone is encouraged to bring their own treasured possessions, or personal items of furniture with them, so that they feel they are truly in their own home from home.

The house contains some fine original features throughout its communal areas, which include a beautiful entrance hall, three lounges and a large dining room. Whether residents enjoy having a chat, reading or perhaps just sitting quietly there is always somewhere in the home for them to enjoy.

Edward House always aims to provide first class care and wants all its residents to feel part of a warm and caring community, and that they live in a welcoming home from home. The staff want to make everyone feel special, as they believe care should be as individual as each of the residents are.

Group: My Care Ltd

Person in charge: Samantha Fell (Manager)

Local Authority / Social Services: Nottinghamshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 44 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Stroke

Admission Information: Ages 18+.

Single Rooms: 40

Shared Rooms: 2

Rooms with ensuite WC: 20

Facilities & Services: Day Care • Respite Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Edward House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.8 (maximum of 10) for Edward House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Edward House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.604 for Edward House is calculated as follows: ( (32 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 48 Ratings = 4.604

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.205 Points relating to the number of positive Reviews for Edward House is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 4 Reviews ÷ 8.8 Target = 0.455

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.8 Edward House has a Review Score of 8.8 (8.809) from 4 Reviews


Average Ratings

  • Excellent
    3
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Edward House?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Edward House

  • Son of Resident/Service User
    2
  • Resident / Service User
    1
  • Wife of Resident/Service User
    1

I was comfortable and warm for the whole fortnight that I was with you. The staff in every department were friendly and helpful and I enjoyed the activities provided. The food was very good and beautifully prepared and served. It was a pity that the home had to be closed to visitors because of some infectious disease, but we all accepted this.

How likely would you be to recommend Edward House? Extremely Likely

Overall Standard

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Treated with Dignity

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Average Rating:   4.8 out of 5

Sam, Manager at Edward House responded to this review on 02 Mar 2018:

I'm glad you enjoyed your stay. Thank you for your kind words, I will pass them on to our lovely team, hope to see you again in the future, it is always a pleasure.

My mother was looked after very well for the two weeks she spent in the home. She was treated with respect and the staff were lovely. When she arrived she had some dietary issues but was much improved on leaving. She said the food was excellent and that she had enjoyed her time in the home. We would definately us the home again and would recommend it to anyone who asked.

How likely would you be to recommend Edward House? Extremely Likely

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Average Rating:   4.8 out of 5

Mum became a resident at Edward House in January 2017. Such was Mums state of health in January, we feared it would be a short stay and family braced themselves for the inevitable. By May Mum's health had been transformed. She is 92 and looks years younger.

How likely would you be to recommend Edward House? Extremely Likely

Overall Standard

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Average Rating:   4.9 out of 5

Staff were friendly and helpful. He enjoyed most of the food. There could have been more supervision whether the patient was washing/showering himself and changing clothes regularly.

How likely would you be to recommend Edward House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.9 out of 5

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