Care Homes Owned by My Care Ltd

Mom's legs are red, sore and swollen, can't remember how many times I've reported it. Asked the head carer why she is not on bed rest because she will not sit with her feet up, to which I got no reply.

The carers and staff are really patient, caring and genuinely care for their residents.

Reported mums legs yet again. They were swollen scaley and bright red. Was told they are not hot so okay. Mum was finding it hard to walk. Had to put cream on myself which SHOULD be put on twice daily but not being done. Fed up of reporting it, some carers don't seem bothered or too much trouble.

The home is a credit to the industry and a credit to what the staff are doing. They are doing a fantastic job.

My mother has now been in this Care Home for 6 months. Since being here she has been eating better and her mobility has improved. Most importantly she has thrived in the friendly and caring atmosphere. The staff and management are committed to provide a safe and happy environment.

My mum has been a resident of St Peter's for nearly 2 years after her previous care home closed suddenly. It was a tricky move as Mum didn't want to leave her old home but all the staff at St Peter's went above and beyond to help my mum settle in under difficult circumstances. My mum is a Buddhist and they personalised the garden outside of her room so she could practice her beliefs, which was/is so important to her and us. As Mum's dementia has advanced, her behaviour has been very challenging at times, but the staff have always treated her with kindness and respect. As a family, it is always so difficult handing over the care of your loved one to someone else, but we have always known that mum is safe, well cared for and listened to at St Peter's. The peace of mind knowing this is priceless and we cannot thank the staff enough for all they do.

Our family visit my mum regularly in the care home. On 18th December we joined Orchard House, a large number of residents and their families at the local pub for a Christmas meal. The event was very well organised by the staff. The safe care taking residents to and from the pub. Everyone had a fantastic time.

Happy New Year to you all and thank you.

The manager and her team organised an incredible Christmas meal for all the residents at the local pub. All the carers were involved to ensure that this was such a wonderful experience for the residents and their families. Previously the manager organised a pub lunch for the male residents. The manager and her team always go above and beyond for the residents. The kindness and care they all give is just amazing.

I have found visiting Dad at Orchard House very welcoming, both for my dad and any visitors. All staff are friendly and approachable, happy to help. They have welcomed Dad into their care very well and he now seems relaxed and happy.

I have seen my dad dancing and freely walking around. He is cuddled by everyone. As a family, we are truly thankful that he has been respectfully treated.

So much love, kindness in the home. Such as special place, the care is amazing and my mum has settled so well.

Thank you to everyone involved in Mum's care.

I always find that all the staff are very proactive towards my mother's care. My sister and I have every confidence in the knowledge that our mother is getting the best quality care we can ask for.

I am so pleased that I found this care home for my Mum who had dementia. There is a warm, caring welcome every time you visit. The team are highly motivated and are all busy helping residents with kindness and dignity. The management team are brilliant. The residents are all engaged in activities and are calm and well cared for. Activities are regular and provide fun for the residents. A beautiful garden, used by residents too. Highly recommended by me and my family. Thank you to the staff.

My mother moved into Balmore Country House on 26th September 2024. The staff from the Manager to the whole team are all highly professional and all possess that can-do attitude. Their approach to care for the residents is exceptional. The home has that airy bright vibe and my mother was very well cared for throughout her stay. I felt highly confident in leaving Mum in the staff's care.

My uncle has been at Orchard House for a good few months now. I feel that the management team are excellent at passing on concerns updating us with our relative's health issues. I find the carers to be very kind and caring, nothing is too much trouble. Also the kitchen staff very kind and compassionate. On the whole, I find Orchard House to be well run, very clean and welcoming. Well done. 10/10.

My father-in-law had Dementia and was a resident of Balmore for about a year. We all found the staff incredibly caring working hard to get to know him, his background and his interests and using these to respond to his needs in a really personalised way. They created resources that reflected his professional career and the phase of life his Dementia placed him in, helping him to settle, feel he belonged and was valued for who he was. Everyone who worked there knew his name and spoke to him when they passed him. Despite events occurring when residents became agitated or incidents occurred, we never saw staff respond in any way except calm and caring. And even when things became problematic, they still worked to find a solution that centred around my father-in-law remaining calm, safe and cared for. As a family, we were always welcomed, with my Mum being invited to share meals and events at the care home with her husband. We will be forever grateful to everyone for their care of him. Thank you.

As a family we have felt very fortunate to have found this care home. Originally the home to both our parents, now the very much loved and enjoyed home to our mum. The Victorian building and its large mature garden are very well kept and the decor updated continually, giving a very homely feel, but it is the management and the staff that make this care home a comfortable home. The staff greet you with smiles and are all so caring with the residents. The management are very approachable whilst making improvements to the home continually. Mum's words are as she sits in the garden, 'I love being here in my home, the staff are lovely.'

My father was resident for a week and a half of respite at the Ruddington Retirement Village, part of the Balmore complex. He had a great experience, the staff couldn't have done more and the facilities and his room were very comfortable and extremely clean. He also enjoyed the food and drink, even a little party with dancing. As a family, we found the staff gave useful feedback, were easy to communicate with and his stay was a great success.