Willow Tree House, Mansfield, Nottinghamshire
Willow Tree House, Mansfield, Nottinghamshire
Willow Tree House, Mansfield, Nottinghamshire

Willow Tree House is a beautifully refurbished and tastefully decorated care home that has recently opened less than a mile from the centre of Mansfield. The home gives local people the opportunity to enjoy high quality care and accommodation in a warm and relaxed setting. It offers both residential and dementia care, providing for those people who wish to be independent as well as those who may need a little more attention and looking after.

All the bedrooms are light, bright and individually decorated. There are several seating areas and individually styled lounges, as well as lovely quieter areas for when someone wants time for themselves. Complementing the home’s interior are landscaped gardens and patio areas – perfect for when the weather is warmer. The home has an experienced and compassionate staff team who want everyone to feel they are being looked after with dignity and respect. The residents’ wellbeing is the home's top priority.

Group: My Care Ltd

Person in charge: Sally Ward (Care home Manager)

Local Authority / Social Services: Nottinghamshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 110 Service Users

Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Parkinson's Disease

Admission Information: Ages 18+.

Single Rooms: 110

Rooms with ensuite WC: 110

Facilities & Services: Day Care • Respite Care • Convalescent Care • Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Directions:

Stay on the main A38, DON'T turn off into Frank Avenue if following a Sat Nav. We are directly opposite the stage coach bus depot.

Parking:

Ample parking on site

Latest Care Quality Commission* Report on Willow Tree House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.6 Willow Tree House has a Review Score of 8.6 (8.578)

The Review Score of 8.6 (maximum of 10) for Willow Tree House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Willow Tree House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.646 for Willow Tree House is calculated as follows: ( (33 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 48 Ratings = 4.646

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.932 Points relating to the number of positive Reviews for Willow Tree House is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 22 positive Reviews (110 registered maximum number of service users ÷ 5). 4 Reviews ÷ 22 Target = 0.182

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Willow Tree House?

  • Extremely LIKELY
    2
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Willow Tree House

  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1

From reviewing the home we found the staff and accommodation excellent. After the resident been in the home for 2months, we have found no problems and residents happy with the home as well.

How likely would you be to recommend Willow Tree House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum was put into Willow Tree House following an illness and hospital stay for temporary respite. Whilst in the home, mum has problems regarding mental health, following the illness at her home and hospital. However we never expected mum to like it at a care home, but she does. So much so that her stress has been replaced with calm and safety.
She does not wish to come home.

How likely would you be to recommend Willow Tree House? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

My mother has been in this care home for six years now, (she was in Rose Court before it was taken over by My Care). The carers here are brilliant, very caring and helpful. My mum is happy in her own way and while my mum is doing well I have nothing but praise for the staff at Willow Tree House.

How likely would you be to recommend Willow Tree House? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has Alzheimer's and is always treated well by the staff. Visitors are always made to feel at home. Activities are good and varied. Outings are conducted as well. The home has recently undergone a total renovation by new owners with a big improvement.

How likely would you be to recommend Willow Tree House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Willow Tree House

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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