






Willow Tree House is a beautifully refurbished and tastefully decorated care home that has recently opened less than a mile from the centre of Mansfield. The home gives local people the opportunity to enjoy high quality care and accommodation in a warm and relaxed setting. It offers both residential and dementia care, providing for those people who wish to be independent as well as those who may need a little...
Care Provided by Willow Tree House
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Willow Tree House for full pricing details and T&Cs.
Contact Willow Tree House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- My Care Ltd
- Private Owned
Person in charge
- Krista Jewell Morris(Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2010
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (60)
Visiting
- 365 days a year 24/7
Parking
- Ample parking on site
Willow Tree House Reviews (24)
Willow Tree House has a Review Score of 6.5 (6.540) out of 10, based on 3 reviews in the last 2 years.
Over all time Willow Tree House has 24 reviews.
Mom's legs are red, sore and swollen, can't remember how many times I've reported it. Asked the head carer why she is not on bed rest because she will not sit with her feet up, to which I got no reply.
Reported mums legs yet again. They were swollen scaley and bright red. Was told they are not hot so okay. Mum was finding it hard to walk. Had to put cream on myself which SHOULD be put on twice daily but not being done. Fed up of reporting it, some carers don't seem bothered or too much trouble.
My mother has now been in this Care Home for 6 months. Since being here she has been eating better and her mobility has improved. Most importantly she has thrived in the friendly and caring atmosphere. The staff and management are committed to provide a safe and happy environment.
What a lovely review to receive - thank you. At Willow Tree we want all our residents to thrive, and we work hard to make that happen. It's lovely for the staff to know their efforts are appreciated. We hope Mum continues to enjoy life at the home.
My friend came to you form the hospital having had a stroke. The first time I came to visit him at Willow Tree Care Home, I was assured that they would feed him up, get him stronger and my word have they stuck to their words. This is such a lovely place to have a loved one in your care. Each time I have visited, I see the dedication in all of your staff, nothing is too much trouble for any of them no matter what their rank. It has been an eye-opener for me, seeing how demanding this job can be and how they cope 'very well I think'. God bless you.
Mum and Dad moved into the care home together in July 2022. Dad had a fall and Mum has mild dementia. Every member of staff made Mum and Dad feel safe and comfortable from day one, offering support and reassurance as they can both be anxious at times. Nothing was too much trouble, Mum and Dad were treated with kindness, genuine fondness, respect and dignity at all times. The home manager leads from the front and was herself a huge support to Mum and Dad and when I needed a bit of support was always available to listen and reassure me. A truly wonderful group of people.
This home is the best we did for my mamma. I've never seen her so happy. I have a lot of respect for all the staff working there. Thank you for everything you have done and continue to do.
Many thanks for your great review of our care home and staff.
Willow Tree House is a beautiful care home. Light and airy, lovely decorations throughout. Colour coded to help residents find their way. Each bedroom is furnished beautifully and each room has its own door with a number to identify it, just like a front door. My mum has been in the home for over a year now. She settled in very well, which was quite a surprise, as she can be difficult as she has dementia. The staff are so caring for all residents and visitors. They care for their residents and their needs to the utmost. They keep them safe, well-fed (my mum has put weight on since staying there) and they entertain and joke with residents to keep up their moods. They have plenty of rooms for residents to meet up in and a lovely outside area. Due to Covid, the entertainment has stopped but prior to this, the home had very good entertainment to give everyone a good experience.
My own experience relates to poor care and vague communication and lack of detail regarding care and basic procedures being followed, in a year when in-person visits have not been allowed it has been more important than ever to have accurate and timely information provided and in this respect the care home have failed at every level and its now apparent that the problems ran far deeper than just the visible communication issues. Following complaints regarding care and communication, it then became clear that unfortunately staff members were prepared to lie about important and critical tasks and information. The latest CQC report is damning and illustrates the problems run much deeper than communication with poor care and infection control (critical in a pandemic) illustrating a massive management failure to look after residents as they should expect. While individually some staff were very good it’s clear this is down to individuals rather than any management or organizational process – avoid.
At Willow Tree House we recognise that during the Coronavirus Pandemic our usual working practices have been put under severe strain and despite our best efforts, this has resulted in a lack of efficient communication as highlighted by our latest CQC report. We would like to make clear that we have...
The level of care by the staff at Willow Tree House is exceptional. Our immediate impression when we arrived with Mum to look around was extremely positive. All the rooms are well maintained, and the smell was one of cleanliness. Mum has dementia and is constantly walking around; she walks around the ground floor, which is secure and safe. Staff members are present around all the building at all times. I have been present whilst the staff washed and changed mum; she can become agitated during this task. Staff are brilliant at calming mum. I have been present during meal times, food is of good quality and varied. Staff take time to support feeding. Mum isn't able to cut food so she is given meals that she can manage.
It was extremely difficult leaving mum in the care of others, and I cannot emphasize enough how well mum is cared for.
Food/meals are good. I feel that the staff have taken time to understand my relative.
My mother was 93 years old in Jan. 2020 and she needs a lifting frame to move her to chairs etc. I have been impressed with the handling of her. All aspects of care have been shown to be of the highest order during the recent pandemic. Much appreciated and thank you to all concerned.
Care home is so true. Willow Tree House is so lovely. The staff are so friendly and helpful. Nothing is too much trouble for the residents or visitors. Willow Tree is very light, comfortable and spotless and the food is lovely. My sister is very happy here. Thank you.
My 85 year old Mum, who has dementia, needed respite care after my Dad was admitted to hospital in Mansfield. We struck gold when we found Willow Tree. The home is fresh, clean and decorated in a contemporary style. The staff are friendly and welcoming - nothing too much trouble. They cared so well for Mum and treated her with dignity and respect. Eventually, we had to move her to a care home closer to home. However, I would unreservedly recommend Willow Tree!
I attended the autumn fair and supported my dad to join in the activities. It was evident that the residents enjoyed their time there actively getting involved as well as family and friends, they especially liked the entertainer who sang age-appropriate songs that the residents could sing along to and relate. to
I enjoyed my time in Willow Village. I went in for respite care because my Mum had to have a new knee. I was in for 3 weeks in total. The meals are lovely and the care staff are very good with you. They make your stay very comfortable and cant do enough for you. I would definitely go in there again if my Mum has to go in hospital again.
I will willingly come back.
My mother spent two weeks respite in the care village whilst I was on holiday. The staff could not do enough for her. They made every effort to sick to mums usual routine which helped me enormously when we got her home and did not cause too much confusion. The facilities were 5 star and the staff were wonderful.
We were really impressed by the care and attention my mum received. All involved were really caring and did their best.
I have been visiting my brother from Scotland. I was welcomed by management and staff on several occasions I was offered drinks and sandwiches and at lunchtime, a table was set for me and my brother which was really lovely. The staff were friendly and a credit to the manager for managing a beautiful home. Well done.
I am very pleased with the accommodation and the staff.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 January 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Willow Tree House.
There are no upcoming events for Willow Tree House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Willow Tree House.
Accreditations
There are no accreditations posted yet for Willow Tree House.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Willow Tree House
What types of Care is Willow Tree House registered for?
Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Willow Tree House have?
There are 60 Single Rooms.
What are the Facilities & Services at Willow Tree House?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Willow Tree House to the centre of Mansfield?
0.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willow Tree House to verify any information. View our terms and conditions. Willow Tree House has an Enhanced Service -more info.