Willow Tree House

3 Sutton Road, Mansfield NG18 5ET
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8.2 22 Reviews
  • Willow Tree House, Mansfield
Willow Tree House is a beautifully refurbished and tastefully decorated care home that has recently opened less than a mile from the centre of Mansfield. The home gives local people the opportunity to enjoy high quality care and accommodation in a warm and relaxed setting. It offers both residential and dementia care, providing for those people who wish to be independent as well as those who may need a little more attention and looking after.

All the bedrooms are light, bright and individually decorated. There are several seating areas and individually styled lounges, as well as lovely quieter areas for when someone wants time for themselves. Complementing the home’s interior are landscaped gardens and patio areas – perfect for when the weather is warmer. The home has an experienced and compassionate staff team who want everyone to feel they are being looked after with dignity and respect. The residents’ wellbeing is the home's top priority.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1063 – £1063
  • Self-Funded Residential Dementia Care: £1063 – £1063
  • RESPITE Self-Funded Residential Care: £1063 – £1063
  • RESPITE Self-Funded Residential Dementia Care: £1063 – £1063

These prices are only a guideline, please contact Willow Tree House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Laura Butler (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2010
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)

Visiting

  • 365 days a year 24/7

Parking

  • Ample parking on site

Willow Tree House Reviews (22)

8.2

Willow Tree House has a Review Score of 8.2 (8.205) out of 10, based on 2 reviews in the last 2 years.
Over all time Willow Tree House has 22 reviews.

Overall Experience
  • 14
  • 7
  • 0
  • 0
  • 1
Date Published
  • 22
  • 1
  • 1
  • 2
  • 20
Reviewer Connection to Willow Tree House
  • 12
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 22, showing 21-22
Review from Gail L (Daughter of Resident) published on 17 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in this care home for six years now, (she was in Rose Court before it was taken over by My Care). The carers here are brilliant, very caring and helpful. My mum is happy in her own way and while my mum is doing well I have nothing but praise for the staff at Willow Tree House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A S (Wife of Resident) published on 10 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has Alzheimer's and is always treated well by the staff. Visitors are always made to feel at home. Activities are good and varied. Outings are conducted as well. The home has recently undergone a total renovation by new owners with a big improvement.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.2 (8.205)

Overview of Review Score

The Review Score of 8.2 (8.205) out of 10 for Willow Tree House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.913 for Willow Tree House is calculated as follows: ( (22 Excellents x 5) + (1 Satisfactorys x 3) ) ÷ 23 Ratings = 4.913
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.292 Points relating to the number of positive Reviews for Willow Tree House is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 2 Positive Reviews ÷ 12 = 0.167
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jan 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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