Balmore Country House Nursing Home

my Father is very happy at Balmore. he is very well cared for and is encouraged to join in the various activities offered. He has dementia and is treated with a lot of respect and I get regular feedback from the care staff and Management regarding My Fathers conditions and how they deal with him on a Day to Day Basis. The team can only be described patient, polite and professional. The home has a "family" feel about it and has a welcoming atmosphere. Family members of the residents are welcome 24/7 365 days a year without any restrictions. I was invited to stay for tea by Gregory which was a lovely touch. the Sandwiches were lovely. Keep up the great work you are all doing.

I was very worried about my sister having to go into a nursing home, I've worked in a few and refused to work in others, I've also visited friend that are in nursing home that I wouldn't have put a dog in,L. My fears were soon quelled the Balmore and its staff are amazing, the residents are happy as a consequence, my sister loves it there, I can't praise the staff enough, always with a smile, happy times

My mother moved into Balmore Country House on 26th September 2024. The staff from the Manager to the whole team are all highly professional and all possess that can-do attitude. Their approach to care for the residents is exceptional. The home has that airy bright vibe and my mother was very well cared for throughout her stay. I felt highly confident in leaving Mum in the staff's care.

My father-in-law had Dementia and was a resident of Balmore for about a year. We all found the staff incredibly caring working hard to get to know him, his background and his interests and using these to respond to his needs in a really personalised way. They created resources that reflected his professional career and the phase of life his Dementia placed him in, helping him to settle, feel he belonged and was valued for who he was. Everyone who worked there knew his name and spoke to him when they passed him. Despite events occurring when residents became agitated or incidents occurred, we never saw staff respond in any way except calm and caring. And even when things became problematic, they still worked to find a solution that centred around my father-in-law remaining calm, safe and cared for. As a family, we were always welcomed, with my Mum being invited to share meals and events at the care home with her husband. We will be forever grateful to everyone for their care of him. Thank you.

My father was resident for a week and a half of respite at the Ruddington Retirement Village, part of the Balmore complex. He had a great experience, the staff couldn't have done more and the facilities and his room were very comfortable and extremely clean. He also enjoyed the food and drink, even a little party with dancing. As a family, we found the staff gave useful feedback, were easy to communicate with and his stay was a great success.

Unfortunately, my sister is not able to make and meaningful contribution regarding her care as, due to her Alzheimer's, she is no longer able to make her views known. However, she does seem to be content, settled and accepting of the situation she is in.

Advice - read between the lines of the CQC reports. I decided that Balmore’s “good” was better for my wife than the “excellent” awarded to other perhaps more institutional places in Nottingham.

As their health deteriorated more care was given and they had regular visits from the doctor. I would recommend this home to anyone looking for care for their relative.

The home is a quiet, calm and friendly environment. The staff are capable, professional and skilled at their jobs. All the staff I have encountered have been patient, polite and caring. My mum has been a resident for 16 months and the turnover of staff has been low meaning staff know Mum's likes and dislikes well and take care to chat with her while they carry on their jobs.

My granma was admitted to Balmore Country Nursing Home in June 2022 (against our wishes) as she needed to be kept off her back due to a pressure sore. She wasn't kept off her back at all she was flat on her back the whole time. When I questioned a staff member about this I was told she was 'on a tilt'. She wasn't 'on a tilt ' I have pictures. My daughter and her partner visited the Saturday night and whilst they were there my granma was being sick. It took 20 minutes to find somebody to come to my grandma's aid. She was on her back and if my daughter hadn't been there she could've choked. She died in the early hours of Sunday.

My dad and family received the level of care and support we had hoped for. Communication with the administrative staff and nurses was very good, even during Covid lockdowns. End of life care was excellent and Dad was comfortable and calm. Real effort went into out and indoor activities and entertainment.

I think all the staff are wonderful, and nothing is too much trouble. My husband is very well cared for. I am very happy with everything.

We have no complaints at all after ten months and are more than satisfied with all aspects of the care my wife is receiving.

Lovely, hard-working, caring staff. Rooms are very basic. Intrusive residents are dealt with, but consequently, belongings go missing. Mum has spent huge money living there for three-plus years, and the extensions look wonderful. Wheelchairs need maintaining and cleaning more frequently. Overall, staff work with challenging, heavy workload residents. Thank you all.

I could not in all honesty recommend the Balmore Country House as a place to put your loved one if you want them to have reasonable care.

Lovely, friendly, helpful and caring. My only problem is the telephones living abroad this is my only way of communication and I have difficulty in getting through and speaking to my mother.

They were always willing to talk about any concerns. Even though my relative is finding a change of home confusing. I feel happy that she is in very good hands well treated and respected. I'm sure it will soon feel like home.

The home is in an attractive rural setting with well laid out lawns and gardens.

As a nurse myself, I have been very happy with the care being given by the staff in this care home. My mother-in-law says that all the staff are nice and very caring towards her. She has a very pleasant room leading into a garden area. Her appetite is poor and the staff always try to find suitable food to tempt her to eat. The home is also very clean. Overall I feel very happy to recommend this home.

The staff have always been helpful. Care appears good from what I have been able to observe during COVID restricted visits.