Normanton Lodge

75 Mansfield Road, South Normanton, Alfreton DE55 2EF

Situated on the outskirts of Mansfield, Normanton Lodge has been providing high quality care since 1971. A fine period building, the original home has been modified and extended sympathetically so that it can now offer accommodation for up to 43 residents. The home aims to provide a caring and comfortable environment, whilst recognising that everyone is an individual with their own needs, wishes and interests. Getting to the home is easy as it has excellent access to both the M1 and the A38 and is only a few hundred yards from all the amenities offered by the East Midlands Designer Outlet shopping centre and food court.

Normanton Lodge has a dedicated staff team. They are committed to making everyone’s time at the home as happy as possible, and the residents’ wellbeing is their top priority. All the care staff have considerable experience in providing excellent care, no matter what the level of need, and they always complement a professional attitude with warmth and compassion so that people are looked after with dignity and respect.

Part of recognising everyone as an individual is working out exactly what care is right for them. The staff take time to talk to residents, and their families, in order to create a personalised care plan that reflects not only their needs but also their personality and lifestyle. Staff regularly review these plans to ensure that all the residents are receiving the care that they need, want and deserve.

Group: My Care Ltd

Person in charge: Emma Lee (Manager)

Local Authority / Social Services: Derbyshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 43 Service Users

Registered Care Categories*: Dementia • Old Age • Sensory Impairment

Specialist Care Categories: Alzheimer's • Parkinson's Disease

Admission Information: Ages 18+.

Single Rooms: 29

Shared Rooms: 7

Rooms with ensuite WC: 4

Facilities & Services: Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Normanton Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.2 (maximum of 10) for Normanton Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Normanton Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.58 for Normanton Lodge is calculated as follows: ( (52 Excellents x 5) + (35 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 88 Ratings = 4.58

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.581 Points relating to the number of positive Reviews for Normanton Lodge is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.6 positive Reviews (43 registered maximum number of service users ÷ 5). 5 Reviews ÷ 8.6 Target = 0.581

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Normanton Lodge has a Review Score of 9.2 (9.161) from 8 Reviews


Average Ratings

  • Excellent
    5
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Normanton Lodge?

  • Extremely LIKELY
    7
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Normanton Lodge

  • Daughter of Resident/Service User
    4
  • Husband of Resident/Service User
    2
  • Resident / Service User
    1
  • Wife of Resident/Service User
    1

Normanton Lodge was not our first choice but as it turned out was the best choice. From the day we moved my Wife into being a permanent resident the staff have been fantastic. They look after my Wife so well nothing is too much trouble. They treat her with dignity and love. The service there is great, good food, rooms clean and tidy. All the staff are fantastic and so kind.

How likely would you be to recommend Normanton Lodge? Extremely Likely

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Average Rating:   4.3 out of 5

My father has been residing at your care home since 6/3/18. From the first day, I have seen nothing but kindness, great care and commitment from all the staff, both managers, carers and domestics. The home is beautifully clean, as are the residents. My father's room is just the same each time I have been in. I am very, very impressed with this establishment. You are all superstars. Thank you for making this extremely life-changing move for both my dad and myself as stress-free as possible.

How likely would you be to recommend Normanton Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

I am writing this as the wife of a resident and I would willingly recommend this care home. All the staff and everything about it.

How likely would you be to recommend Normanton Lodge? Extremely Likely

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Average Rating:   5 out of 5

Find the staff very helpful. Most people are very friendly. I enjoy most of all the company with other residents. We have a sing son with the staff and a laugh.

How likely would you be to recommend Normanton Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

In one word - excellent.

How likely would you be to recommend Normanton Lodge? Extremely Likely

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Average Rating:   4.5 out of 5

My mother said today "It's nice here isn't it?" All staff seem to know individual residents and what they need. I don't usually visit at meal times to see food but kitchen staff always give me anything I ask for if I go to door. Sometimes there are not enough staff- if there are only three on shift and two are taking resident to loo/bed etc. The remaining one cannot be everywhere to make sure the more confused residents are OK. Staff I have seen mostly work as a team and if they are doing paperwork will jump up and say "I'll do that".

How likely would you be to recommend Normanton Lodge? Likely

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Average Rating:   4 out of 5

A well organised home with very caring staff who respect the resident's needs. An older property whose main rooms have been recently refurbished giving a light and modern feel. I feel very confident that my mother who suffers from dementia is well looked after and safe at Normanton Lodge. There are regular entertainment activities provided plus hairdresser, chiropodist and doctor/nurse visits.

How likely would you be to recommend Normanton Lodge? Extremely Likely

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Average Rating:   4.3 out of 5

My mum has been a resident in Normanton Lodge for seventeen months. She is really happy and this is because of the amazing staff, who genuinely care for the residents. The standard of care is excellent and nothing is too much trouble. I visit at least three times a week and have always been welcomed and am still overwhelmed by the friendliness and hard work of the staff. The activities and entertainment for the residents is also brilliant, from singers, bingo and exercises to music to hand massages. Cleanliness and food standards are also extremely high. I would highly recommend everything about the home.

How likely would you be to recommend Normanton Lodge? Extremely Likely

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Treated with Dignity

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Average Rating:   4.8 out of 5

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