Heaton House Care Home

9 Greenmount Lane, Heaton, Bolton BL1 5JF
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8.0 3 Reviews
  • Heaton House Care Home, Bolton
Heaton House Care Home is a warm, homely residential facility dedicated to providing exceptional care and support for up to 21 residents. Since its acquisition in June 2022 by new owners, experienced professionals with a strong background in elderly car, the home has continued to prioritise a high standard of compassionate, person-centred care.

With 24-hour assistance available, Heaton House staff are committed to maintaining the dignity and independence of each resident. The care team focuses on creating a respectful, inclusive environment, where personalised care plans ensure each resident’s individual needs and preferences are met. Residents are kept actively informed and involved in decisions about their care, fostering a sense of community and well-being.

Under the leadership of the new Home Manager, Heaton House has become a trusted space for residents seeking a supportive, engaging, and caring environment. Whether providing daily support or simply being a warm presence, the staff at Heaton House are dedicated to enriching the lives of residents with respect, dignity, and compassion at every step.

Care Provided by Heaton House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 21 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £771 – £771
  • Self-Funded Residential Dementia Care: £771 – £771
  • RESPITE Self-Funded Residential Care: £771 – £771
  • RESPITE Self-Funded Residential Dementia Care: £771 – £771

These prices are only a guideline, please contact Heaton House Care Home to find out the exact price for your requirements.

Contact Heaton House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Heaton House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • John Simpkin (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 54+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2014
  • Number of floors: 3

Room Information

  • Single Rooms (21)
  • Couples/Companion Rooms (0)

Visiting

  • Please note mealtimes are protected, visiting family members will be worked around these times.

Parking

  • Parking on side road.

8.0

Heaton House Care Home has a Review Score of 8.0 (7.965) out of 10, based on 1 reviews in the last 2 years.
Over all time Heaton House Care Home has 3 reviews.

Overall Experience
  • 3
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Date Published
  • 3
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Reviewer Connection to Heaton House Care Home
  • 1
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Total of 3, showing 1-3
Review from John H (Next of Kin) published on 30 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am grateful for the way the staff looked after my Mother at End-of-Life, with special mention to the Manager who extended his shift enormously to see her through to the end.
I felt they were very caring, and have no complaints.
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Review from Ruth P (Granddaughter of Resident) published on 17 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would not hesitate in recommending Glenhomes. Not only did all staff care for my grandmother in a professional, dignified and excellent manner, they also provided fantastic support and care to the extended family. In particular my mother at an upsetting period of time.
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Review from L F (Daughter of Resident) published on 17 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was treated with the utmost care, dignity and respect at all times. I was treated the same. Queries were always answered promptly and to satisfaction.


During the last 3 weeks, the staff and management went beyond their brief, no matter how busy the staff were. Food was of a high nutritional

standard (I have tasted) and very well presented. Any medical queries were very quickly referred to a GP and/or district nurse. In short, I would recommend Glenhomes to anyone.
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Current Review Score: 8.0 (7.965)

Overview of Review Score

The Review Score of 8.0 (7.965) out of 10 for Heaton House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.727 for Heaton House Care Home is calculated as follows: ( (8 Excellents x 5) + (3 Goods x 4) ) ÷ 11 Ratings = 4.727
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.238 Points relating to the number of positive Reviews for Heaton House Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2. 1 Positive Reviews ÷ 4.2 = 0.238
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Dec 2024

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

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Meet the Team (2)

Ish

Ish Patel

Job Title: Director Joined: 2022

Heaton House Care Home on Greenmount Lane, Bolton, was Purchased in 2022 by Mr Ish Patel.


Mr Patel originates from India a small village called Navsari from a young age moved to the UK, where he now lives with his wife and children at their family home in Bolton.


He first purchased the Heaton House in early 2022, which he now runs along with his son Mr Hiral Patel.


Heaton House is a family-owned and managed care home. They strive to provide the best service for all their residents and their families.


Mr Patel is very passionate about the quality of care our residents receive within the home.


He always interacts with the residents and goes out of his way to make sure they are comfortable, with the staff following all policies and procedures.


Mr Patel also takes time out to attend the events of the home, also participating in the 10k walk for dementia.

Hiral

Hiral Patel

Job Title: Home Manager and Director Joined: 2022

Mr Hiral Patel started with Heaton House in 2022 as the home's Finance Director, alongside his father Mr Ish Patel.


Mr Patel implemented many changes across the home to help staff effectively run the home.


Mr Patel has brought in many policies and procedures in accordance with CQC regulations, making sure these are in place and adhered to by all.

He keeps track of all risk assessments within the home as well as making sure all maintenance is completed where needed.


Mr Patel always ensures his staff are trained to high standards, making sure they receive up-to-date training on-site and off-site.


He worked alongside a Care Docs company and implemented the care docs system throughout the home. Mr Patel ensured the staff were fully trained to effectively run the care doc system. This has helped accurately input all information directly onto the resident's care plans making sure these are all up to date with full information.


Mr Patel works alongside Deputy Manager making sure the residents are all looked after in a person-centred approach.


He is currently working through Level 5 Adult Care qualification, which will support him and the team with the smooth running of the home.


Mr Patel is qualified in the following:


Finance Degree,
Safeguarding,
Dementia,
Equality and Diversity,
Infection Control,
DOLS,
Risk Assessments,
Fire Safety,
Manual Handling,
Medication - Train the Trainer,
Food Safety,

Frequently Asked Questions about Heaton House Care Home

What types of Care is Heaton House Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders, Alcohol / Drug Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Heaton House Care Home have?

There are 21 Single Rooms.

What are the Facilities & Services at Heaton House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Heaton House Care Home to the centre of Bolton?

1.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heaton House Care Home to verify any information. View our terms and conditions. Heaton House Care Home has an Enhanced Service - more info.