Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from care home staff.


All reviews must comply with our Review Policy Content Standards.  Top tips for writing a review

0 characters (200 minimum, 1000 maximum)

How would you rate the Care Home on the following? (Please give your true thoughts for each category, this feedback will help the Care Home and those looking for similar care)

Your Contact Details

Please provide your details as we may contact you to authenticate your review. The review MUST be input and submitted by you, using your own personal email address (the email of the Care Home will not be accepted).

Reviews cannot be submitted anonymously. Your full name may be passed to the Care Home or to its service provider handling reviews but not to any other third party. Your full name, email and telephone will not be published.

A Preview of how your Review will be displayed

This preview will show once you have entered all required review information above

Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed. Please note we have a zero tolerance for fraudulent reviews, for further information please refer to the Fraudulent Reviews section in our Review Policy.

Latest Reviews for Heaton House Care Home

stars
stars 30 December 2025
I am grateful for the way the staff looked after my Mother at End-of-Life, with special mention to the Manager who extended his shift enormously to see her through to the end. I felt they were very caring, and have no complaints.
Review from John H (Next of Kin)
stars
stars 17 October 2017
I would not hesitate in recommending Glenhomes. Not only did all staff care for my grandmother in a professional, dignified and excellent manner, they also provided fantastic support and care to the extended family. In particular my mother at an upsetting period of time.
Review from Ruth P (Granddaughter of Resident/Service User)
stars
stars 17 October 2017
My mum was treated with the utmost care, dignity and respect at all times. I was treated the same. Queries were always answered promptly and to satisfaction. During the last 3 weeks, the staff and management went beyond their brief, no matter how busy the staff were. Food was of a high
nutritional standard (I have tasted) and very well presented. Any medical queries were very quickly referred to a GP and/or district nurse. In short, I would recommend Glenhomes to anyone.
Review from L F (Daughter of Resident/Service User)