Owner: Teresa Jackson and Andrew Hayes

Person in charge: Teresa Jackson (Manager)

Local Authority / Social Services: Bolton Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 19 Service Users

Registered Care Categories*: Old Age

Admission Information: Female only.

Single Rooms: 11

Shared Rooms: 4

Rooms with ensuite WC: 1

Facilities & Services: Day Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents

Latest Care Quality Commission* Report on Spennymoor: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Spennymoor has a Review Score of 9.8 (9.792)

The Review Score of 9.8 (maximum of 10) for Spennymoor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Spennymoor in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.792 for Spennymoor is calculated as follows: ( (95 Excellents x 5) + (25 Goods x 4) ) ÷ 120 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Spennymoor is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 3.8 positive Reviews (19 registered maximum number of service users ÷ 5). 9 Reviews ÷ 3.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Spennymoor?

  • Extremely LIKELY
    10
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Spennymoor

  • Daughter of Resident/Service User
    7
  • Cousin of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • Son of Resident/Service User
    1

All the staff at Spennymoor are extremely friendly and look after the residents very well.
My dad has been there for the past 3 or so years and I couldn't be happier with the care he receives.
The general upkeep of the place is always clean and in good order.
I only get up to see my dad a few times a year but I'm happy with the fact that he gets so well looked after.

How likely would you be to recommend Spennymoor? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Since our Aunt moved to Spennymoor in May 2017 she has been treated remarkably well. As soon as we walked in to view this care home, we realised this was the place for her. Every member of Management and Staff were welcoming, helpful and caring. We are kept up to date with her general health and well being which has improved considerably. When a person has to give up their home it is a very big step but she put in her own words "Spennymoor is a home from home". The people at Spennymoor have given her family peace of mind knowing she is well cared for and happy. No praise is too high and the recent award given to Spennymoor is well justified. Thank you to everyone concerned.

How likely would you be to recommend Spennymoor? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

We are absolutely delighted with the individual quality of care that my father receives at Spennymoor. He has been a resident for almost two years and we cannot fault the high standards of care and attention he receives. The dedicated team of staff do an amazing job and it really feels like home from home. Dad is settled and likes his daily routines and activities, including sing-alongs, art classes and keep-fit! At 86 years old he's doing great! Whether it's a trip to the barbers or a hospital appointment (if we're not available) nothing is too much trouble.
We really can't praise Spennymoor enough. Well done to the manager and all the staff!

How likely would you be to recommend Spennymoor? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The care home have been very diligent in looking after my mother for the last 3.5 years. They have been quick to inform us of any health problems which have required input from the family and are always supportive and helpful.

How likely would you be to recommend Spennymoor? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I've visited this home many times over many years and have always found the staff very friendly and helpful. When my father needed to move to a home after a hospital admission, I was very pleased to find a bed available at Spennymoor. The number of residents are relatively small and the building is an older one with character which makes it more like a familiar, family home. The staff numbers are hence smaller and my father knows all the staff. Before going to Spennymoor, my father would sleep all day and be awake all night. This has now been corrected and he is now eating and drinking properly and looks much healthier and his hygiene is better as they can hoist him into the bath. He does play dominoes with staff and residents. There is generally a different activity on every day including an exercise class on a Friday. He gets frequent teas and coffee with biscuits and the meals are varied. They always help him into and out of the chair or bed so he doesn't fall.

How likely would you be to recommend Spennymoor? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

We have a cousin who has been a resident for the past ten months in Spennymoor. We are extremely happy with the care she is receiving. Nothing is too much trouble for the staff who care for her and they always greet you with a warming smile and "Hello" when we visit. It is lovely, clean, warm and really is "home from home."

How likely would you be to recommend Spennymoor? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very friendly, warm and welcoming. Nothing seems too much trouble for the staff. Lovely atmosphere, all residents seem to be happy and contented. Mum loves it there and although she's only been there almost four weeks, she's settled into the home and really does call it her home. Very satisfied with her care at the present time.

How likely would you be to recommend Spennymoor? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father was in Spennymoor for 2 years, received excellent care and our family had peace of mind. It was a hard decision as we loved him so much but he was very happy and we were right until the end. Thanks to all the carers and management.

How likely would you be to recommend Spennymoor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father was a resident at Spennymoor for 2 and 1/2 years and the care and surroundings were fantastic. Having worked as an on-call GP for many years in Bolton, it was always extremely rare to have an emergency call out to Spennymoor as the standard of care was so excellent - but when you did get a call out, the meticulous cleanliness and exceptional care of the residents - who are all treated as individuals rather than as a homogeneous group - was noticeable.

My mother was critically ill last year and with the help given by the care, compassion and encouragement of the staff at Spennymoor, she is soon to return to her home. The food is outstanding - all home cooked and smells excellent. I could not recommend a care home more. The staff give such good care as second nature, it does not come across as a chore. They ensure that residents have activities to keep them active and occupied. A lovely lady comes in every week to do hair and someone else will do their nails. Brilliant.

How likely would you be to recommend Spennymoor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The lovely staff at Spennymoor made my dad's last days as comfortable as possible. We were always greeted with a smile, an offer of a drink and a full update on his condition, nothing was too much trouble.
It has been a pleasure to meet such a kind and competent team.

How likely would you be to recommend Spennymoor? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Care Homes North West England 2017

Recipient: Spennymoor

Date: Saturday 01 Apr 2017

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Spennymoor