Abbey Hey

Mum is really happy in the home, this is down to the amazing staff, their care, love and attention, and they make them feel safe. Nothing is too much trouble for them. They are also there for the residents family.

Communication and administration seems very efficient - all questions and queries dealt with promptly.

The care, sensitivity and kindness of the staff are to be commended. Highly recommend.

My mum has been in this care home since 2019, she has always been happy here, she is well looked after & I've never had to complain, the staff are very professional & seem to really care about the residents

My nephew is in your care home I visit every week with my wife and sister, I've never seen him so happy, the staff are brilliant with us and definitely make us welcome.

My Mum is happy and well looked after at Abbey Hey care home. The staff are very caring and have also been very supportive of me. They will answer any questions relating to her care or well being. Nothing is too much trouble. My Mum takes part in a wide variety of activities, such as quizzes , Bingo and crafts. She loves the visiting singers who entertain them. She has celebrated Red Nose Day, VE Day , Mother"s / Ladies Day etc by making banners and table decorations.She says " Here it is any excuse for a party ". She frequently says how she feels " well loved" there . I cannot praise the Manager and Staff enough and am grateful that we found her this loving " Home from Home".

A close family friend was a resident in Abbey Hey Care Home from 30th March 2021 until her passing on 6th January 2025. I cannot thank ALL THE STAFF enough. I would not have any issues recommending Abbey Hey Care Home to anyone and I hope that they carry on the great work they do in a very challenging environment.

My wife is cared for well and the staff is very good and kept well informed.

Abbey Hey Care Home is a wonderful place to go and visit my mother. The staff are very pleasant and helpful, so pleased to hear the staff are pleasant and wonderful people.

My wife has been in care for 2.5 years, during that time she has received excellent care. The staff have been very caring and extremely patient and understanding. The care that my wife has received in my opinion could not be bettered.

To the manager, staff and everyone connected to Abbey Hey, you are a wonderful care home and take great care of all the residents. The staff are always so friendly and helpful and my sister is very happy here. In these uncertain times, you have done a truly tremendous job keeping everyone safe and well, so from a very grateful family, we say thank you from the bottom of our hearts.

My mum was a resident in Abbey Hey for nearly 4 years before she passed away in February 2020, mum was happy at Abbey Hey, joined in the activities, especially enjoyed anything musical. The standard of care was very good, the staff knew mum, would know if she was unwell, all her needs were met. The care she received at her end of life was fantastic. The staff and the residents became part of our extended family.

My dear Dad has been in Abbey Hey for 3 years. His cognition, brain function, coordination and ability to self-help has been extremely impaired due to vascular dementia. I spend a lot of time visiting Dad at Abbey Hey and although he is in his own world, myself and my family agree that he has been peaceful and content in the comfortable environment he lives in. All the staff communicate effectively with myself and others who visit and adhere to his needs. They have been unbelievably sup[portive and caring to Dad. We feel blessed to have such a high level of care for him.

The staff really care about all the residents and I am so happy (perhaps not the right word) that I found Abbey Hey.

All the staff are very caring, have good meals and activities. My mum gets rather outspoken when she is tired, the staff are very patient with her, she soon calms down. I am happy she is there.

The care mum receives at Abbey Hey has been brilliant! Mum has advanced Alzheimer's and can do little for herself. All the team at Abbey Hey demonstrate excellent care for mum on all levels; with warm welcoming smiles from staff and management of her personal health and hygiene needs being met, whilst maintaining her dignity.

The atmosphere is relaxed, happy and homely, there's compassion, affection with lots of 'giggles' thrown in, this is great for mum's self-esteem and well-being.

Over the last year, not only has the manager and all the staff cared for mum, but have also supported me, with help and advice with regards to dementia and mum's general health, this has reassured me on many occasions. Staff always show a willingness to help, with the manager on occasions going 'above and beyond' to accommodate mine and mum's needs.

Thank you.

The care my father receives from all members of staff is excellent. Since arriving at Abbey Hey, he has become more relaxed and has settled into his new environment very well. Due to the quality of food provided, he has gained weight and always looks forward to mealtimes.