Abbey Hey

Delamere Street, Oldham OL8 2BY
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9.7 15 Reviews
  • Abbey Hey, Oldham
Abbey Hey is a 36 bedded, purpose-built residential care home offering dementia-related care. It also provides short term respite care to help families and loved ones take a break from their caring roles.

The manager has built a strong and trained staff team that work to ensure that residents' care needs are individually met and that the care home feels like a 'home from home'. Abbey Hey has its own chef, allowing for individual needs and preferences, including specific cultural and religious dietary requirements.

Abbey Hey offers car parking, WiFi, is pet-friendly and provides a wide range of other services such as hairdressing and a full activities programme, which includes regular outings to Alexandra Park, cafes and garden centres.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £995
  • Self-Funded Residential Dementia Care: from £995
  • RESPITE Self-Funded Residential Care: from £995
  • RESPITE Self-Funded Residential Dementia Care: from £955

These prices are only a guideline, please contact Abbey Hey to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kim Pearce (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (3)

Parking

  • Abbey Hey has an onsite car park accommodating up to 10 cars.

Abbey Hey Reviews (15)

9.7

Abbey Hey has a Review Score of 9.7 (9.675) out of 10, based on 8 reviews in the last 2 years. Over all time Abbey Hey has 15 reviews.

Overall Experience

  • 11
  • 4
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Date Published

15
4
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8
7

Review from P W (Daughter of Resident) published on 10 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in this care home since 2019, she has always been happy here, she is well looked after & I've never had to complain, the staff are very professional & seem to really care about the residents

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Review from V S (Uncle of Resident) published on 27 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A few years ago I was one of a lot of people who said I would never put my mum in a care home.well, that time came, and we did. It was the best thing we could have done. Mum loved it and put half a stone on in weight.
The stigma of a care home is long gone, these carers today professionals, caring
and thoughtful.
My nephew is in your care home I visit every week with my wife and sister, I've never seen him so happy, the staff are brilliant with us and definitely make us welcome.

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Review from Miriam W (Daughter of Resident) published on 10 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is happy and well looked after at Abbey Hey care home. The staff are very caring and have also been very supportive of me. They will answer any questions relating to her care or well being. Nothing is too much trouble. My Mum takes part in a wide variety of activities, such as quizzes , Bingo
and crafts. She loves the visiting singers who entertain them. She has celebrated Red Nose Day, VE Day , Mother"s / Ladies Day etc by making banners and table decorations.She says " Here it is any excuse for a party ". She frequently says how she feels " well loved" there . I cannot praise the Manager and Staff enough and am grateful that we found her this loving " Home from Home".

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Review from Paul D (Friend of Resident) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A close family friend was a resident in Abbey Hey Care Home from 30th March 2021 until her passing on 6th January 2025. I cannot thank ALL THE STAFF enough. I would not have any issues recommending Abbey Hey Care Home to anyone and I hope that they carry on the great work they do in a very challenging
environment.

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Review from James M (Husband of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is cared for well and the staff is very good and kept well informed.

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Review from Alan M (Son of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbey Hey Care Home is a wonderful place to go and visit my mother. The staff are very pleasant and helpful, so pleased to hear the staff are pleasant and wonderful people.

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Review from George G (Husband of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in care for 2.5 years, during that time she has received excellent care. The staff have been very caring and extremely patient and understanding. The care that my wife has received in my opinion could not be bettered.

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Review from Deborah B (Daughter of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Abby Hey Care Home are amazing, nothing is too much trouble for them. They go the extra mile not only with the residents but with families too. I cannot thank them enough for all they have done for my mum. The entertainment at Xmas was lovely and enjoyed by Mum, residents even received
a gift from the home.

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Review from Kathryn M (Sister of Resident) published on 10 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To the manager, staff and everyone connected to Abbey Hey, you are a wonderful care home and take great care of all the residents. The staff are always so friendly and helpful and my sister is very happy here. In these uncertain times, you have done a truly tremendous job keeping everyone safe and
well, so from a very grateful family, we say thank you from the bottom of our hearts.

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Review from Gillian N (Mother of Resident) published on 30 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was a resident in Abbey Hey for nearly 4 years before she passed away in February 2020, mum was happy at Abbey Hey, joined in the activities, especially enjoyed anything musical. The standard of care was very good, the staff knew mum, would know if she was unwell, all her needs were met. The
care she received at her end of life was fantastic. The staff and the residents became part of our extended family.

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Review from Kathleen M (Daughter of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear Dad has been in Abbey Hey for 3 years. His cognition, brain function, coordination and ability to self-help has been extremely impaired due to vascular dementia. I spend a lot of time visiting Dad at Abbey Hey and although he is in his own world, myself and my family agree that he has been
peaceful and content in the comfortable environment he lives in. All the staff communicate effectively with myself and others who visit and adhere to his needs. They have been unbelievably sup[portive and caring to Dad. We feel blessed to have such a high level of care for him.

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Review from Barbara W (Wife of Resident) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It has taken several months for me to adapt to seeing my husband living in a care home.
He has always been well looked after and I am now seeing the home as his home.
The staff really care about all the residents and I am so happy (perhaps not the right word) that I found Abbey Hey.

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Review from Lynda B (Daughter of Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased for my mother to be at this care home she is well looked after and is happy. When visiting they made me feel very welcome and friendly. I worked here many years ago, it was good the, now they have made a lot of improvements and the home is better still.
All the staff are very caring,
have good meals and activities. My mum gets rather outspoken when she is tired, the staff are very patient with her, she soon calms down. I am happy she is there.

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Review from Alison N (Daughter of Resident) published on 10 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care mum receives at Abbey Hey has been brilliant! Mum has advanced Alzheimer's and can do little for herself. All the team at Abbey Hey demonstrate excellent care for mum on all levels; with warm welcoming smiles from staff and management of her personal health and hygiene needs being met, whilst
maintaining her dignity.


The atmosphere is relaxed, happy and homely, there's compassion, affection with lots of 'giggles' thrown in, this is great for mum's self-esteem and well-being.


Over the last year, not only has the manager and all the staff cared for mum, but have also supported me, with help and advice with regards to dementia and mum's general health, this has reassured me on many occasions. Staff always show a willingness to help, with the manager on occasions going 'above and beyond' to accommodate mine and mum's needs.


On the whole, both for mum and myself, Abbey Hey has been our 'life line' and has become our 'extended home', with the manager and her team being our 'extended family'.
Thank you.

Reply from Harry Inglis, RM at Abbey Hey

Thank you, Alison, for such positive comments.

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Review from Maxine C (Daughter of Resident) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my father receives from all members of staff is excellent. Since arriving at Abbey Hey, he has become more relaxed and has settled into his new environment very well. Due to the quality of food provided, he has gained weight and always looks forward to mealtimes.

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Current Review Score: 9.7 (9.675)

Overview of Review Score

The Review Score of 9.7 (9.675) out of 10 for Abbey Hey is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.875 for Abbey Hey is calculated as follows: ( (86 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 96 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Abbey Hey is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Abbey Hey

What types of Care is Abbey Hey registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Abbey Hey have?

There are 33 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Abbey Hey?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Abbey Hey to the centre of Oldham?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Abbey Hey to verify any information. View our terms and conditions. Abbey Hey has an Enhanced Service - more info.