The Laurels

From the bottom of my heart your Amazing and I will always be grateful to you.

My father went into The Laurels for the last 3 weeks of his life. The care he received was second to none. The staff were very caring and diligent. Although bedridden and struggling to eat they assisted him in every way possible. My family will be eternally grateful for their support at this difficult time. Communication at the 'end' was spot on.

My husband only spent the last weeks of his life at The Laurels I can't put into words the way they looked after him he couldn't have been in a more caring home. From management carers cleaners I can't thank them enough. The caring of the staff with the relatives and friends was absolutely amazing.

Thank you from the bottom of my heart.

Now The Laurels it is warm, friendly and like one big family. Every one of the staff is very aware of the residents individually and their needs. They are well cared for in all aspects and this has been instrumental in my husband settling in so well. I thought no one could look after him like me but all at The Laurels do and I can step back and be his wife and not carer. A huge thank you to all.

This care home is just wonderful. Under new ownership/management over last 12 months and it really shows. Management muck in with all aspects as and when needed.The care and support my Mum receives is exceptional. Always treated with respect and dignity and the care given is personalised to my Mum as an individual. Staff are a credit to the home. Mum is always clean and presentable, as is the environment. There has been a massive improvement over the last 12 months and still ongoing. Entertainment and activities are plentiful and staff really get the residents involved. Food is lovely. Communication with family is excellent. So glad my Mum lives here, so warm, caring, safe and homely. You all do such a great job, a big thank you to every single one of you.

Although I could only choose one month that this review relates to, it actually covers almost 4 years. The care home under original ownership was acceptable most of the time but I didn't know any different however, since the new ownership and management, replacement of some staff and bringing in new staff, this place has come on leaps and bounds. It really is like night and day. Everyone I have come across is doing an incredible job and are always welcoming and supportive and it feels like they are doing the job for the right reasons. They genuinely do care. I am more than happy for my Mam to be on their safe hands. Keep up the fantastic work

Thank you doesn't seem enough, I don't ever worry about mum being looked after properly as the staff are second to none.

Holly Court is a very good care home. I'm glad my family member lives here. Of course, it isn't perfect and I'm sure no care home is. The staff are very caring and do a great job under difficult circumstances, looking after residents with differing conditions and needs. Everyone is always smiling, and the residents are settled and relaxed. The staff carefully administer medication where prescribed and keep in close contact with outside health professionals whom visit regularly, either routinely or when required. I recommend Holly Court for residents with dementia.

This place, I say place because it is definitely not a care home. Because my mother was unfortunately put in there by social workers, she had dementia and very quickly declined. she was covered in bruises on her body and two black eyes which the staff said "she'd fell". The staff were rude and didn't seem to bother with any of the residents and at meal times the food was just left by the side of residents During lockdown and when Covid started my mum isolated herself in her flat for all of lockdown, but during her very short stay at holy court she got Covid. My mum ended up in hospital, ill with Covid and very, very underweight and dehydrated. I went to that place (the Hollies) because they refused to give us her belongings back. When I went on the floors, none of the staff were wearing PPE, so no wonder Covid went through the place and my mother ended up in hospital where she passed away but thank the lord she passed in hospital and not in that dump Holly Court.

I cannot complain about anything. the care and love my mum receives is amazing. The manager is so lovely and does a great job for the home and as well all of the staff.

Staff treat residents with care and dignity at all times. They try to make it feel like their home. They will always do their best for them. Their clothes are looked after and everyone always looks clean and well cared for. You are always kept up to date with any information concerning their health. A well-loved environment. Thanks to all staff for what you all do. Well done.

The care home is spotlessly clean. All bedding plentifully and clean. The whole of the nursing team very friendly, helpful, nothing too much bother, very knowledgable when questions asked. Very quick to offer drinks and biscuits. Diet for my family member was excellent, hot and served in residents private room or lovely lounge. Meal times in lounge prohibited visitors. I would definitely choose here again.

Very happy with the way my husband is being cared for. You are all amazing.

This is a very unusual home; the level of care is exceptional, and the building is spotlessly clean and very welcoming to all visitors.

Special mention to one staff member, she is one of the most patient, caring, compassionate staff members and keeps smiling through everything, her positivity and empathy is a true credit to her and the home.

I would recommend Holly Court Care Home. My mum is in there and she looks absolutely brilliant. The staff are fantastic and are doing a fabulous job looking after her. My mum is very happy just like she used to be even though Mum suffers with dementia. I can’t fault any of the staff at all, they should be very proud of how happy they make my mum and everyone else in there. It’s a great environment to live in, own rooms, toilet in bedroom, proper food and great care. I’m so pleased I put Mum in here because now Mum can be herself with the friends she has made in there. Keep up the great work guys, I don’t need to worry while this lockdown is on. I see what Mums been up to through pictures and videos the girls put on the family page. I love this place and wouldn’t want my mum anywhere else.

The staff are friendly, they have provided excellent care to my grandma, for which I could not thank them enough. How they have got my grandma back in great spirits is amazing. At this difficult time, they have made sure that families can stay connected to loved ones. Thank you to all the staff for the amazing job you are all doing.

During lockdown, the team have gone above and beyond to ensure that family can see the happenings within the home by Facebook.

Holly Court has been a God send to the family. Most staff are helpful and good at looking after the resident. On the other hand, there are a minority that are not as attentive as they should be. The place is kept clean and has a good atmosphere. Christmas was exceptional all the families were invited in with the children. It's was a brilliant day and the children seemed to enjoy it.