Ashbourne House

My mum has been here four months now, long enough for her to settle and to confirm our good first impressions. She tells me that all the staff are very kind and helpful and that she is impressed by how clean the home is. As another reviewer said, it only ever smells (appetisingly) when cooking's on the go and mum likes the food; she is only surprised by how often and how much is offered.

I have found that liaison between the home and health professionals including opticians is excellent. I feel welcome when I visit and kept very well informed about any significant matters about mum's daily routine. Above all, mum is happy there and I'm happy that she is safe and well looked after.

We recently moved our beloved mum into this wonderful home. Obviously, we were all (especially Mum) nervous and extremely worried about such an enormous change of lifestyle, surroundings and routine.

Everything promised by the wonderful family who managed this wonderful, caring establishment was delivered and more, much more.

Our lives have been enriched by this wonderful experience, instead of it being a depressing and soul destroying journey.......everyone at Ashbourne House has made this a truly joyous adventure that we as a family are embracing and hoping will not end for a long, long time.

So many many thanks to one and all Ashbourne House, which we now all call HOME.

Our beloved Mum is happy, motivated and content again after the exceptional Staff, outstanding Management and lovely residents worked their magic on her. Before entering this beautiful establishment, which we as a family now call home - she had been like a flower that no matter what plant food was used or how often you tended to it, was withering away.

However, the lovely staff have got that special magic that can revive anyone who basically has started to fade no matter how much the family do. Our Mum in a short time is back to her old amusing ways. So, for now, there is no reason as we have got this wonderful support in place, that with all the love and care engulfing her on a daily basis for her not to be here on her 100th receiving the Queen's telegraph.

If only Jeremy Hunt and the NHS could copy the care, warmth and atmosphere created at Ashbourne House, our golden girls and boys would all have a beautiful journey during a time that is not always so pleasant.

I have found everybody from management to care staff brilliant, nothing is too much trouble. Even the other residents are lovely. They all look so comfortable, including my mum who has settled so well with all their care. My mum had a problem with going to bed but the carers found a way of dealing with this and I am very pleased with how they handled this matter so happy with everything.

Mum recently moved into this establishment, and I can honestly say the staff, management and other residents settled her in brilliantly. Although there was a few "teething problems" to begin with, mum is now very happy with where she is living, she enjoys the food that is presented to her and enjoys choosing from the menu. It gives me and the rest of my family peace of mind to know mum is well looked after and above all else she is very happy. I am so pleased with Ashbourne House, and so is mum.

We have sadly just lost our lovely 91 year old Mum who spent the last 2 plus years of her life at Ashbourne House. I cannot praise the Management and the staff enough for their dedication and care whilst mum was a resident. She was introduced and well assisted to settle in and adjust to residential care having lived independently until she could no longer manage. The staff were patient and understanding of her frustrations and a warm respectful bond was formed. The care home and mums room were always immaculately clean and only ever smelled of delicious dinner! The food was fabulous, mums appetite improved and she always commented how lovely the meals were. Individual tastes and preferences were catered for. The dining room is a pleasant and welcoming room overlooking the beautiful garden.
Although mum generally didn't always want to join in the social activities, she was encouraged and the atmosphere was inclusive but not forced. The staff work very hard to keep the residents occupied in interesting and fulfilling activities. Sing songs, parties, canal trips, knitting, keep moving activities.
Staffing levels were always adequate and there are many long term staff, mum felt safe, the staff were kind and compassionate. The manager in particular would always go over and above the call of duty to support his residents, liaising closely with Gp's, hospital appointments and pharmacy as needed. The District nurses have a good relationship with the manager.
Families are welcome to visit as and when and always made to feel welcome and comfortable discussing relatives care. There is a lovely lounge for visitors and tea/coffee making facilities available. Our mum became very frail and required end of life care, we cannot thank everyone enough for the care she received.