Ashbourne House

147/149 Gatley Road, Gatley, Cheadle SK8 4PD

The aim of the proprietors and staff at Ashbourne House is to provide a happy, safe and comfortable home for residents so that they live as full and active life as they are able, in a congenial and homely atmosphere.

They encourage residents to retain their independence by encouraging their right to freedom of choice, and their dignity by providing as many amenities as possible and respecting their right to privacy at all times and assuring them of complete confidentiality with regard to all aspects of their life in the home.

They also encourage links with the local community and provide facilities to pursue hobbies and interests.

Ashbourne House is situated in a convenient position, close to shops, post office and transport facilities. They offer a choice of four lounges, three with television one quiet room for reading and entertaining visitors and family and a beautiful dining room overlooking lovely south-facing multi-sensory gardens with full disabled access, water features, pagodas and shaded patio areas.

Owner: Mr & Mrs T Sorrell

Person in charge: Martin Sorrell (Manager)

Local Authority / Social Services: Stockport Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 23 Service Users

Registered Care Categories*: Old Age

Single Rooms: 19

Shared Rooms: 2

Facilities & Services: Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Ashbourne House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.1 (maximum of 10) for Ashbourne House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Ashbourne House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.931 for Ashbourne House is calculated as follows: ( (67 Excellents x 5) + (5 Goods x 4) ) ÷ 72 Ratings = 4.931

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.217 Points relating to the number of positive Reviews for Ashbourne House is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 4.6 positive Reviews (23 registered maximum number of service users ÷ 5). 1 Reviews ÷ 4.6 Target = 0.217

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.1 Ashbourne House has a Review Score of 8.1 (8.148) from 6 Reviews


Average Ratings

  • Excellent
    6
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ashbourne House?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ashbourne House

  • Daughter of Resident/Service User
    4
  • Daughter-in-law of Resident/Service User
    1
  • Son of Resident/Service User
    1

My mum has been here four months now, long enough for her to settle and to confirm our good first impressions. She tells me that all the staff are very kind and helpful and that she is impressed by how clean the home is. As another reviewer said, it only ever smells (appetisingly) when cooking's on the go and mum likes the food; she is only surprised by how often and how much is offered.

I have found that liaison between the home and health professionals including opticians is excellent. I feel welcome when I visit and kept very well informed about any significant matters about mum's daily routine. Above all, mum is happy there and I'm happy that she is safe and well looked after.

How likely would you be to recommend Ashbourne House? Extremely Likely

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Average Rating:   5 out of 5

We recently moved our beloved mum into this wonderful home. Obviously, we were all (especially Mum) nervous and extremely worried about such an enormous change of lifestyle, surroundings and routine.

Everything promised by the wonderful family who managed this wonderful, caring establishment was delivered and more, much more.

Our lives have been enriched by this wonderful experience, instead of it being a depressing and soul destroying journey.......everyone at Ashbourne House has made this a truly joyous adventure that we as a family are embracing and hoping will not end for a long, long time.

So many many thanks to one and all Ashbourne House, which we now all call HOME.

How likely would you be to recommend Ashbourne House? Extremely Likely

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Average Rating:   5 out of 5

Our beloved Mum is happy, motivated and content again after the exceptional Staff, outstanding Management and lovely residents worked their magic on her. Before entering this beautiful establishment, which we as a family now call home - she had been like a flower that no matter what plant food was used or how often you tended to it, was withering away.

However, the lovely staff have got that special magic that can revive anyone who basically has started to fade no matter how much the family do. Our Mum in a short time is back to her old amusing ways. So, for now, there is no reason as we have got this wonderful support in place, that with all the love and care engulfing her on a daily basis for her not to be here on her 100th receiving the Queen's telegraph.

If only Jeremy Hunt and the NHS could copy the care, warmth and atmosphere created at Ashbourne House, our golden girls and boys would all have a beautiful journey during a time that is not always so pleasant.

How likely would you be to recommend Ashbourne House? Extremely Likely

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Average Rating:   5 out of 5

I have found everybody from management to care staff brilliant, nothing is too much trouble. Even the other residents are lovely. They all look so comfortable, including my mum who has settled so well with all their care. My mum had a problem with going to bed but the carers found a way of dealing with this and I am very pleased with how they handled this matter so happy with everything.

How likely would you be to recommend Ashbourne House? Extremely Likely

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Average Rating:   5 out of 5

Mum recently moved into this establishment, and I can honestly say the staff, management and other residents settled her in brilliantly. Although there was a few "teething problems" to begin with, mum is now very happy with where she is living, she enjoys the food that is presented to her and enjoys choosing from the menu. It gives me and the rest of my family peace of mind to know mum is well looked after and above all else she is very happy. I am so pleased with Ashbourne House, and so is mum.

How likely would you be to recommend Ashbourne House? Extremely Likely

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Average Rating:   5 out of 5

We have sadly just lost our lovely 91 year old Mum who spent the last 2 plus years of her life at Ashbourne House. I cannot praise the Management and the staff enough for their dedication and care whilst mum was a resident. She was introduced and well assisted to settle in and adjust to residential care having lived independently until she could no longer manage. The staff were patient and understanding of her frustrations and a warm respectful bond was formed. The care home and mums room were always immaculately clean and only ever smelled of delicious dinner! The food was fabulous, mums appetite improved and she always commented how lovely the meals were. Individual tastes and preferences were catered for. The dining room is a pleasant and welcoming room overlooking the beautiful garden.
Although mum generally didn't always want to join in the social activities, she was encouraged and the atmosphere was inclusive but not forced. The staff work very hard to keep the residents occupied in interesting and fulfilling activities. Sing songs, parties, canal trips, knitting, keep moving activities.
Staffing levels were always adequate and there are many long term staff, mum felt safe, the staff were kind and compassionate. The manager in particular would always go over and above the call of duty to support his residents, liaising closely with Gp's, hospital appointments and pharmacy as needed. The District nurses have a good relationship with the manager.
Families are welcome to visit as and when and always made to feel welcome and comfortable discussing relatives care. There is a lovely lounge for visitors and tea/coffee making facilities available. Our mum became very frail and required end of life care, we cannot thank everyone enough for the care she received.

How likely would you be to recommend Ashbourne House? Extremely Likely

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Average Rating:   4.6 out of 5

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