Grove Lodge Reviews (7)
Grove Lodge has a Review Score of 9.6 (9.554) out of 10, based on 7 reviews in the last 2 years. Over all time Grove Lodge has 7 reviews.
Review from Naomi B (Sister of Resident) published on 5 August 2025
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Overall Experience
5.0 out of 5
Reply from Dawn Cocker, Manager at Grove Lodge
Thankyou very much for your lovely review. We are all very fond of him and it will make the team very happy to see that, that shows. I will pass on your kind review to the team.
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Review from Deborah B (Sister of Resident) published on 15 July 2025
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5.0 out of 5
The
I would be happy to see more emphasis on activities for the residents, with entertainment coming into the Home from specialist providers and from communal activities involving residents in a practical way. I have recently raised this issue with the Manager and am hopeful of progress in this regard.
Reply from Dawn Cocker, Manager at Grove Lodge
Hi, thankyou very much for your wonderful review. He is lovely gentleman and we are all very fond of him as you know and it is good to know you have such confidence in us and I will pass this on to our staff. I have taken on board the things you mentioned in our call and will give you updates on the things we discussed regarding activites etc. Thankyou again Dawn
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Review from P R (Respite Resident) published on 7 July 2025
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Overall Experience
5.0 out of 5
Reply from Dawn Cocker, Manager at Grove Lodge
Thankyou so much. This is lovely coming from one of our very own residents! You make our care home alot brighter and it's a pleasure to have you here.
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Review from Alastair T (Son of Resident) published on 13 June 2025
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5.0 out of 5
My father has been a resident for several years.
The current staff are caring , polite and sincere in everything they do .
I recently reported a concern for one member of staff and this was dealt with very quickly and the staff member no longer works at Grove
My father has Vascular dementia and I am regularly updated regarding any concerns from the staff regarding the ongoing situation with his condition .
I have full support and confidence in all the staff and since one staff member in particular has taken over as manager the place has really improved.
Reply from Dawn Cocker, Manager at Grove Lodge
What a wonderful review! Thankyou so much. Your dad is another absolute pleasure to work with. I will pass on your lovely words to the staff. Thankyou again
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Review from A F (Son of Resident) published on 23 May 2025
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5.0 out of 5
Dad's been at grove lodge for over 10 years and he's very content.
As a family we are updated weekly on things going on and dad is well looked after.
Can definitely recommend.
Reply from Dawn Cocker, Manager at Grove Lodge
Thankyou so much for you very lovely review. It's such a pleasure to take care of your dad and the staff will be pleased to hear when I tell them what you have said. It really means does mean alot.
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Review from J W (Partner of Resident) published on 6 May 2025
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Overall Experience
5.0 out of 5
Reply from Dawn Cocker, Manager at Grove Lodge
Thankyou so much for your lovely review. It was an absolute pleasure to meet you both. Please come and visit with us, it will be nice to see you both again and I will pass on your lovely words to all the staff here at Grove Lodge.
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Review from Gill M (Regular Volunteer) published on 20 February 2024
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5.0 out of 5
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Overview of Review Score
The Review Score of 9.6 (9.554) out of 10 for Grove Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.854 for Grove Lodge is calculated as follows: ( (71 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 82 Ratings = 4.854
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.7 Points relating to the number of positive Reviews for Grove Lodge is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 7 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
