Promenade Care Home

10/12 Promenade, Southport PR8 1QY

Promenade Care Home in Southport provides a range of flexible and tailored care packages in a comfortable and homely environment.

Ideally situated on the promenade and close to the town centre, the home provides the perfect setting for permanent, convalescent, respite, holiday care and care days.

The accommodation consists of a bright and spacious communal area and family and quiet areas. There are a variety of single and double tastefully furnished bedrooms. Most rooms provide en-suite facilities and are equipped with a call system and a television point and WiFi.

A qualified and friendly team of staff are dedicated to providing high quality, round-the-clock care to encourage independent living within a happy and secure setting.

Residents can enjoy home-cooked, tasty meals in the home's pleasant dining room or in the resident’s private room if required, and special diets and preferences can be catered for.

Activities - Fun and laughter throughout activity sessions, small group activities, crafts, quizzes , bingo etc...
      
Outings - a variety of trips out each week in the homes minibus are available.

Relaxation - Complimentary Indian head massage , soothing massages, reflexology, pampering manicure etc...

Visiting hairdresser is an additional charge.

Group: Midplant Ltd

Person in charge: S Astley (Manager)

Local Authority / Social Services: Sefton Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 49 Service Users

Registered Care Categories*: Old Age

Single Rooms: 47

Shared Rooms: 1

Rooms with ensuite WC: 19

Weekly Charges Guide: Personal Care Single £400 – £525 , Personal Care Shared (per person) £400 – £525 (These prices are only a guideline, please contact Promenade Care Home to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Located on the Promenade overlooking the Kings Gardens.

Visiting:

All day any day , please if possible avoid meal times.

Parking:

Several spaces in front of care home .
Pay and display on the Promenade Road and car park next door but one.

Latest Care Quality Commission* Report on Promenade Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.9 (maximum of 10) for Promenade Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Promenade Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.779 for Promenade Care Home is calculated as follows: ( (104 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 131 Ratings = 4.779

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.102 Points relating to the number of positive Reviews for Promenade Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 9.8 positive Reviews (49 registered maximum number of service users ÷ 5). 1 Reviews ÷ 9.8 Target = 0.102

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.9 Promenade Care Home has a Review Score of 7.9 (7.881) from 11 Reviews


Average Ratings

  • Excellent
    10
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Promenade Care Home?

  • Extremely LIKELY
    11
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Promenade Care Home

  • Son of Resident/Service User
    5
  • Daughter of Resident/Service User
    4
  • Resident / Service User
    1
  • Sister of Resident/Service User
    1

My dad has been a resident of Promenade Care Home for the past 18 months, so I feel it is ample time to judge the service he receives. I highly recommend Promenade because they go out of their way to care for him and I really appreciate it. Some homes, I'm sure would see him as difficult - he rarely wants to leave his room but the staff are so kind to him despite this. He was very frail when he went to live there after several falls, now his health has improved immensely and he is better than he has been for many years! I have noticed that the turnover of staff is very low, he has had the same wonderful keyworker since he moved in. If you are looking for a care home in Southport, look beyond a few chips in the paintwork - this is a caring environment, very clean, superb staff.

How likely would you be to recommend Promenade Care Home? Extremely Likely

Overall Standard

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Average Rating:   4.7 out of 5

Kim Thaw, Assistant Manager at Promenade Care Home responded to this review on 07 Apr 2018:

Thank you very much for taking time to write a review.

A very well run care home, spotless from top to bottom. We are always made to feel welcome here when visiting and the free car spaces outside are a bonus. We have always seen good standard of care and my mum loves the trips out in the minibus. I'm sure there are newer care homes buts it's the staff and activities which make the difference.

How likely would you be to recommend Promenade Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Kim Thaw, Training Manager at Promenade Care Home responded to this review on 23 Mar 2017:

Thank you very much for taking the time to review us.

A wonderful home with very caring and professional staff, I always feel welcome when I visit. My sister is loved and cared for which gives me peace of mind knowing she is happy. Staff are very approachable nothing is too much trouble.

How likely would you be to recommend Promenade Care Home? Extremely Likely

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Average Rating:   5 out of 5

Kim Thaw, Training Manager at Promenade Care Home responded to this review on 05 Feb 2017:

Thank you for taking time to write a review.

Very satisfied with all aspects of the support and care for my 92 year old mother.
A wonderful home.

How likely would you be to recommend Promenade Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Kim Thaw, Training Manager at Promenade Care Home responded to this review on 30 Dec 2016:

Thank you for taking time to review us.

My mum suffered an acute stroke and following the advice from her consultant, the hardest decision I have ever had to make, was to look for Residential Care. I wanted to find a home that was friendly, welcoming and could provide the level of care my mum needed.

After visiting the Promenade, I knew immediately that this was the ideal home for mum.

Mum has been there now for 6 months, she has settled in, made friends with other residents and above all has a good relationship with the carers.

The carers work hard and they provide a very good standard of care.

What is nice to see, is the variety of activities that are organised where the residents can participate if they so wish.

I am a regular visitor to the home and I am always made to feel welcome which is lovely.

Communication between all parties is a key factor and I am pleased that I can have open discussions with the carers and the home manager about mum's progress and her wellbeing.

How likely would you be to recommend Promenade Care Home? Extremely Likely

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Average Rating:   4 out of 5

Kim Thaw, Training Manager at Promenade Care Home responded to this review on 07 Dec 2016:

Thank you for taking the time to write a review.

My mother has been a resident now for almost one year and I have been very pleased with the care she has received. The staff look after her physical and personal care needs very well and she always looks her best. She enjoys her meals very much. She likes having her hair and nails done. She celebrated her 100th birthday in the home recently and they could not have done more to make the day a special and memorable one. The staff are always friendly and keep us up to date with how mum is doing, which is very helpful as I live abroad.

How likely would you be to recommend Promenade Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Kim Thaw, Training Manager at Promenade Care Home responded to this review on 16 Sep 2016:

Thank you for taking time to complete a review for us.

My dad stayed at the care home from Feb 2015 to June 2016. They made him feel very welcome let him choose his own room. He soon found his way round as he had brief stays there before when mum was in hospital so I had no hesitation in letting him stay permanently. The staff were always kind and polite. He enjoyed the trips out on the mini bus and to local pubs. The staff work very hard to provide some great activities and parties. When dad became ill and then passed away the staff went out of their way to help us, they looked after me when I stayed the night for dad's last hours and attended the funeral.

How likely would you be to recommend Promenade Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Kim Thaw, Training Manager at Promenade Care Home responded to this review on 05 Jul 2016:

Thank you very much for taking time to write a review.

I could not speak more highly of the Promenade Care Home. It's obviously extremely stressful when a family member needs to go into a care home but the staff at The Promenade made the process much easier with their caring and supportive attitude. All the staff are exceptional and I would not hesitate to recommend The Promenade to anyone looking for care.

How likely would you be to recommend Promenade Care Home? Extremely Likely

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Average Rating:   5 out of 5

Kim Thaw, Training Manager at Promenade Care Home responded to this review on 28 Jun 2016:

Thank you very much for taking time to write a review.

Since Dad has been in care, coming up to 5 years, he has become a totally different person. He is more outgoing and independent since arriving, he calls all the staff his girls and regards them in the highest.
All Staff that I have come across are aware of my Dad and his needs and treat him as they would a family member.
Dad is almost 95 years young and he stills enjoys getting out and about and whenever he can he is first on the bus for trips out. These are on a regular basis and at times dad does not even have to put his name on the list because the staff know that Dad would be keen to get out so puts his name down automatically.
I know the staff get paid for doing this job but any money cannot buy how they treat all residents in this very testing, unrelenting job. Well done to all staff here.

How likely would you be to recommend Promenade Care Home? Extremely Likely

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Average Rating:   5 out of 5

Kim Thaw, Training manager at Promenade Care Home responded to this review on 29 Apr 2016:

Thank you very much for taking time to complete a review.

My statements are quite correct, Promenade Care Home is a "home from home." If you require additional information i will be pleased to give it!

How likely would you be to recommend Promenade Care Home? Extremely Likely

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Average Rating:   5 out of 5

Kim Thaw, Training Manager at Promenade Care Home responded to this review on 15 Feb 2016:

Thank you very much for taking time to write a review.

My Mother has been a resident at the Promenade Care Home for a number of years following her stroke and is extremely happy and settled there.

The management and staff are marvelous - professional, caring, compassionate and patient; they are very attentive and ensure Mum’s health is constantly monitored, and that she is engaged and stimulated throughout the day. The home cooked food is excellent and I feel sure that she is eating a better and more balanced diet now than she was prior to her stroke.

There are daily quizzes and games, and outings in the Home’s mini-bus are frequent. On a personal care front, there are a variety of hairdressing, manicure, pedicure, massage and relaxation sessions.

My Sister and I (and our families) are regular visitors to the Promenade Care Home and are always made most welcome and are kept appraised of Mum’s general health and well being.

How likely would you be to recommend Promenade Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Kim Thaw, Training Manager at Promenade Care Home responded to this review on 15 Feb 2016:

Thank you very much for taking time to write a review.

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Bed Vacancies

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Awards / Recognitions

February 2016

Investors in people. Gold

Recipient: Promenade Care Home

Date: Friday 12 Feb 2016

more details

July 2015

April 2014

5 Star hygiene food rating

Recipient: Promenade Care Home

Date: Wednesday 30 Apr 2014

more details

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Care Home Idol 2016

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