Promenade Care Home in Southport provides a range of flexible and tailored care packages in a comfortable and homely environment.
Ideally situated on the promenade and close to the town centre, the home provides the perfect setting for permanent, convalescent, respite, holiday care and care days.
The accommodation consists of a bright and spacious communal area and family and quiet areas. There are a variety of single and double tastefully furnished...
Promenade Care Home in Southport provides a range of flexible and tailored care packages in a comfortable and homely environment.
Ideally situated on the promenade and close to the town centre, the home provides the perfect setting for permanent, convalescent, respite, holiday care and care days.
The accommodation consists of a bright and spacious communal area and family and quiet areas. There are a variety of single and double tastefully furnished bedrooms. Most rooms provide en-suite facilities and are equipped with a call system and a television point and WiFi.
A qualified and friendly team of staff are dedicated to providing high quality, round-the-clock care to encourage independent living within a happy and secure setting.
Residents can enjoy home-cooked, tasty meals in the home's pleasant dining room or in the resident’s private room if required, and special diets and preferences can be catered for.
Activities - Fun and laughter throughout activity sessions, small group activities, crafts, quizzes , bingo etc...
Outings - a variety of trips out each week in the homes minibus are available.
Relaxation - Complimentary Indian head massage , soothing massages, reflexology, pampering manicure etc...
Visiting hairdresser is an additional charge.
The price(s) shown are provided by the care home. Contact Promenade Care Home for full pricing details and T&Cs.
Contact Promenade Care Home to confirm what's included and get a personalised quote:
Promenade Care Home has a Review Score of 9.5 (9.513) out of 10, based on 10 reviews in the last 2 years.
Over all time Promenade Care Home has 39 reviews.
My Nana has been a resident of Promenade Care Home since January 2026. The care that she receives is world-class! The staff are not just "doing their jobs"...they TRULY care about each and every resident, always with a cheerful greeting, a kind word and respectful care. My Nana loves her Carers,...
My Nana has been a resident of Promenade Care Home since January 2026. The care that she receives is world-class! The staff are not just "doing their jobs"...they TRULY care about each and every resident, always with a cheerful greeting, a kind word and respectful care. My Nana loves her Carers, and enjoys the many activities! The food is delicious & nutritious, and the facility is spotlessly clean!
We will share your kind words with the team.
Our mum has been a resident at the care home since January 2021. Although there have been a few ups and downs, which are a natural part of life, they have always been dealt with smoothly, quickly, and without causing any distress to Mum.
The staff and management treat her with so much love, care,...
Our mum has been a resident at the care home since January 2021. Although there have been a few ups and downs, which are a natural part of life, they have always been dealt with smoothly, quickly, and without causing any distress to Mum.
The staff and management treat her with so much love, care, and compassion that we could not ask for a better team of people to look after her. We are incredibly grateful for everything they do and would highly recommend this care home to anyone looking for outstanding care for a loved one.
Thank you so much for your wonderful feedback and for recommending our care home. We are proud to provide compassionate and person-centred care, and its incredibly rewarding to know that this has made a positive difference.
The staff at the care home all work hard and nothing is too much trouble. They help with what ever they can. My mum has settled well into the care home with the help of the staff. There is always things going on within the home. So a big thank you to all the staff
The staff at the care home all work hard and nothing is too much trouble. They help with what ever they can. My mum has settled well into the care home with the help of the staff. There is always things going on within the home. So a big thank you to all the staff
We are grateful that you took the time to share your experience and support our care home.
Mum has been a resident here now for approximately 3 years, mum is very independent and will constantly try and do for herself, the care team give mum her dignity and support her where needed but they let her have her independence where possible. Due to this approach mum is very settled and happy...
The home is very good at being interactive with the residents always addressing mobility/dexterity issues, being encouraging, helping people to try a task or join in something, giving residents a more satisfying day.
Thank you so much for your kind and thoughtful review of our care home, we are delighted to hear that you feel our staff provide care with dignity , compassion and respect. It is wonderful to hear that you have noticed how clean and welcoming the home is . We take great pride in maintaining a...
Thank you so much for your kind and thoughtful review of our care home, we are delighted to hear that you feel our staff provide care with dignity , compassion and respect. It is wonderful to hear that you have noticed how clean and welcoming the home is . We take great pride in maintaining a comfortable environment for everyone.Thank you again for taking the time to share your positive experience. Your feedback means a lot to the home team.
My mum has lived at The Promenade Care Home since May 2025. During this time her health has been steadily declining and I have found all of the staff to be professional understanding and caring and they have developed a good rapport with my mum. Communication from senior members of the team has...
My mum has lived at The Promenade Care Home since May 2025. During this time her health has been steadily declining and I have found all of the staff to be professional understanding and caring and they have developed a good rapport with my mum. Communication from senior members of the team has been excellent keeping me in touch. I would highly recommend The Promenade Care Home.
We also appreciate your honest comments regarding the facilities...
Thank you so much for taking the time to leave such a thoughtful and honest review. we're delighted to hear your kind words about our staff and the care and support they provided- we'll be sure to share your feedback to the staff.We also appreciate your honest comments regarding the facilities and food. Feedback likes this is important to us, and we will take your observations on board as we continue to look at ways we can improve the experience and environment for our residents.
The activities provided by the staff are second to none, my sister enjoys her life at The Promenade Care Home which is not only a great comfort to me but to her devoted Grand daughter who lives in America, She is able to see all activities on face book and on her many visits to Southport joins in...
Our family will be eternally grateful to ALL staff for their dedication, care and compassion, not only when caring for my sister but all residents.
A heartfelt Thank you for such a wonderful care review. It was lovely to see the details of the activities and great enjoyment they bring. It is reassuring for families to see the care and dedication into making each day special. We love sharing these special moments on our social medica so that families can see what their loved ones have been enjoying and be part of life here at the home.
My Mum went into care here in October 2023 as her care was beyond me and she stayed there until she passed away last month in January 2025. She had 2 main carers who went way above the levels of care that is required. All the staff there are caring and dedicated. The Management are very...
I highly recommend the Promenade.
Thank you so much for your heartfelt and touching review. We are deeply honoured that your mum was with us for the last 15 months of her life, and we truly appreciate the trust you placed in us during such a difficult time. It means the world to us to hear that you felt supported not only in her...
Thank you so much for your heartfelt and touching review. We are deeply honoured that your mum was with us for the last 15 months of her life, and we truly appreciate the trust you placed in us during such a difficult time. It means the world to us to hear that you felt supported not only in her care, but in your own journey as well. Our team is committed to providing the highest standard of care, and we're so grateful that our staff made such a positive impact on your mum and on you. I'll be sure to pass along your kind words to all of them, especially the carers who went above and beyond to make her feel safe and cared for. It's incredibly touching to know that the team's support extended to being present at the funeral and that you felt truly cared for throughout. Thank you for recommending us with such warmth and sincerity. We will always remember your mum and your family, and we're here if you ever need anything. Take care.
Due to a lack of staff, not enough to do. My sister was promised to get her nails done and shower. Only went out once in two weeks.
Due to a lack of staff, not enough to do. My sister was promised to get her nails done and shower. Only went out once in two weeks.
Thank you for taking the time to review The Promenade Care Home. I'm sorry to hear that you feel there aren't enough activities available. We do, in fact, have a comprehensive monthly calendar of events, along with three dedicated activities coordinators who work hard to engage our residents. That...
Thank you for taking the time to review The Promenade Care Home. I'm sorry to hear that you feel there aren't enough activities available. We do, in fact, have a comprehensive monthly calendar of events, along with three dedicated activities coordinators who work hard to engage our residents. That being said, were always open to suggestions and would love to hear any ideas you have for new activities. We truly value your input as it helps us improve the experience for all residents.
My mum is happy here and that's what matters to me. She is treated with dignity and respect. Her clothes are well-laundered, although there can be a problem with them getting lost in the system. I believe they are trying hard to resolve this.
My mum is happy here and that's what matters to me. She is treated with dignity and respect. Her clothes are well-laundered, although there can be a problem with them getting lost in the system. I believe they are trying hard to resolve this.
Thank you for taking the time to review our home. We truly appreciate your kind comments, and we are so pleased that Mum is happy. Dignity and respect remain at the core of the care we provide.
I have been very impressed with the care and understanding provided by the Promenade Care Home since my friend became a resident in March 2024. Plenty of entertainment including bingo; quizzes; singers and even trips out. My friend also enjoys the food, of which there is plenty of choice at both...
I have been very impressed with the care and understanding provided by the Promenade Care Home since my friend became a resident in March 2024. Plenty of entertainment including bingo; quizzes; singers and even trips out. My friend also enjoys the food, of which there is plenty of choice at both lunch and dinner. Since being diagnosed with Alzheimer's disease, she has been prescribed medication which hopefully will slow down the process. I hope I do not have to move her to an EMI home.
Thank you for taking the time to review the home and for your kind words. My team works hard to organise engaging activities, create delicious menus, and deliver a high standard of care. We are committed to working closely with you and other healthcare professionals to ensure we provide the best...
Thank you for taking the time to review the home and for your kind words. My team works hard to organise engaging activities, create delicious menus, and deliver a high standard of care. We are committed to working closely with you and other healthcare professionals to ensure we provide the best possible care, treatment, and support. Please don't hesitate to reach out if you need any further assistance.
I couldn’t rate this home any higher! From the manager right down to cleaners! Everyone bent over backwards and it is a home from home! Visiting is open door policy and you can help yourself to a brew! It’s so warm and welcoming. My father-in-law is blind and any potential hazards were considered...
I couldn’t rate this home any higher! From the manager right down to cleaners! Everyone bent over backwards and it is a home from home! Visiting is open door policy and you can help yourself to a brew! It’s so warm and welcoming. My father-in-law is blind and any potential hazards were considered and dealt with. My mother-in-law had a recent fall and again so much professionalism and effort was put into her comfort it was so thoughtful. Unfortunately this was a respite stay and I was overruled and as a family and they were moved south. I was really saddened as I am pretty sure you won’t find better. Totally recommend a look round. Honest, friendly and wonderful staff. Lovely homely atmosphere!
Thank you so much for taking the time to review our home, happy we were able to accommodate
Mum's very well taken care of, and she is loved by the staff and management. The staff are all lovely and go the extra mile. Mum always looks clean and is always in her clothes. This home is beautiful and is always clean. The manager is amazing, and the admin lady is always helping me if I'm stuck...
Mum's very well taken care of, and she is loved by the staff and management. The staff are all lovely and go the extra mile. Mum always looks clean and is always in her clothes. This home is beautiful and is always clean. The manager is amazing, and the admin lady is always helping me if I'm stuck on anything. Love this home and the staff.
Thank you for taking the time to review us very much appreciated
Over the last two years, I have been treated with respect when visiting my mother, who has always looked clean and tidy. She is happy and settled here, and the staff love her. I am very happy with all her care.
Over the last two years, I have been treated with respect when visiting my mother, who has always looked clean and tidy. She is happy and settled here, and the staff love her. I am very happy with all her care.
Thank you for taking the time to review us, very much appreciated.
Dad has settled into the home well, his room is tiny but he is getting used to it. Ideally, if a larger room was available it would be nice to think he would have the first opportunity to move when available. I take him food as he is not keen on the food provided but I am happy to take meals for...
Dad has settled into the home well, his room is tiny but he is getting used to it. Ideally, if a larger room was available it would be nice to think he would have the first opportunity to move when available. I take him food as he is not keen on the food provided but I am happy to take meals for him so he eats well. He is cared for very well, I feel happier that he has 24-hour support and the team is amazing. He gets upset about his clothes as they are not ironed when coming back and some of his clothes are worn by other people even though I put name labels on all of them. He has always looked after himself so seeing him in clothes un-ironed is sad. My mum is in another care home and her clothes are well looked after.
We are more than happy to discuss options with you privately. This we have since done and I am glad to say we have reached a mutual way of...
We are very sorry to hear about your experience, our aim is to provide the best possible care to those we support, and it is something we take very seriously.We wish you all the best.
Such a caring home; they could not do enough for my uncle and me. I live 300 miles away, and they were like a second family; they could not do enough for him. The room and food were excellent, but the true quality was the staff. despite all the challenges of Covid, they looked after all the...
Such a caring home; they could not do enough for my uncle and me. I live 300 miles away, and they were like a second family; they could not do enough for him. The room and food were excellent, but the true quality was the staff. despite all the challenges of Covid, they looked after all the residents like their own. That extra smile, chat and moment of caring were great and much appreciated. They even offered me a room to stay in near him when he was so ill. I would recommend this home to anyone.
Thank you for taking the time to review us; it is very much appreciated.
The staff are always helpful, friendly and easy to talk to. They offer refreshments and always listen to residents and their needs. Always clean, tidy and well maintained. Always observe Covid practices. On the phone, polite, courteous and knowledgeable.
The staff are always helpful, friendly and easy to talk to. They offer refreshments and always listen to residents and their needs. Always clean, tidy and well maintained. Always observe Covid practices. On the phone, polite, courteous and knowledgeable.
Mum moved into the Promenade several weeks ago. The staff there are simply marvelous dealing with mum's needs with such care and attention and at all times making her feel safe and special. The Promenade is a fantastic place with a really nice atmosphere. In my experience the staff are friendly,...
Mum moved into the Promenade several weeks ago. The staff there are simply marvelous dealing with mum's needs with such care and attention and at all times making her feel safe and special. The Promenade is a fantastic place with a really nice atmosphere. In my experience the staff are friendly, special people doing such an important job quite brilliantly. Thank you so much!
Thank you so much for taking the time to review us. We very much appreciate your views.
Review is good because of Covid. So we are unable to give a proper review. The staff are marvellous and obviously very caring.
Review is good because of Covid. So we are unable to give a proper review. The staff are marvellous and obviously very caring.
We very much appreciate your feed back.
Do agree it is great. However due to Covid unable to give a detailed review but the staff have been very accommodating during this pandemic.
Do agree it is great. However due to Covid unable to give a detailed review but the staff have been very accommodating during this pandemic.
Feedback is very important to us.
My friend seems very happy here.
My friend seems very happy here.
Thank you for taking time to review us. It's always great to receive feedback in knowing residents are happy.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
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Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
There are 47 Single Rooms and 1 Couples/Companion Room.
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
0.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Promenade Care Home to verify any information. View our terms and conditions. Promenade Care Home has an Enhanced Service -what an Enhanced Service includes.