Promenade Care Home

A very well run care home, spotless from top to bottom. We are always made to feel welcome here when visiting and the free car spaces outside are a bonus. We have always seen good standard of care and my mum loves the trips out in the minibus. I'm sure there are newer care homes buts it's the staff and activities which make the difference.

A wonderful home with very caring and professional staff, I always feel welcome when I visit. My sister is loved and cared for which gives me peace of mind knowing she is happy. Staff are very approachable nothing is too much trouble.

Very satisfied with all aspects of the support and care for my 92 year old mother.
A wonderful home.

My mum suffered an acute stroke and following the advice from her consultant, the hardest decision I have ever had to make, was to look for Residential Care. I wanted to find a home that was friendly, welcoming and could provide the level of care my mum needed.

After visiting the Promenade, I knew immediately that this was the ideal home for mum.

Mum has been there now for 6 months, she has settled in, made friends with other residents and above all has a good relationship with the carers.

The carers work hard and they provide a very good standard of care.

What is nice to see, is the variety of activities that are organised where the residents can participate if they so wish.

I am a regular visitor to the home and I am always made to feel welcome which is lovely.

Communication between all parties is a key factor and I am pleased that I can have open discussions with the carers and the home manager about mum's progress and her wellbeing.

My mother has been a resident now for almost one year and I have been very pleased with the care she has received. The staff look after her physical and personal care needs very well and she always looks her best. She enjoys her meals very much. She likes having her hair and nails done. She celebrated her 100th birthday in the home recently and they could not have done more to make the day a special and memorable one. The staff are always friendly and keep us up to date with how mum is doing, which is very helpful as I live abroad.

My dad stayed at the care home from Feb 2015 to June 2016. They made him feel very welcome let him choose his own room. He soon found his way round as he had brief stays there before when mum was in hospital so I had no hesitation in letting him stay permanently. The staff were always kind and polite. He enjoyed the trips out on the mini bus and to local pubs. The staff work very hard to provide some great activities and parties. When dad became ill and then passed away the staff went out of their way to help us, they looked after me when I stayed the night for dad's last hours and attended the funeral.

I could not speak more highly of the Promenade Care Home. It's obviously extremely stressful when a family member needs to go into a care home but the staff at The Promenade made the process much easier with their caring and supportive attitude. All the staff are exceptional and I would not hesitate to recommend The Promenade to anyone looking for care.

Since Dad has been in care, coming up to 5 years, he has become a totally different person. He is more outgoing and independent since arriving, he calls all the staff his girls and regards them in the highest.
All Staff that I have come across are aware of my Dad and his needs and treat him as they would a family member.
Dad is almost 95 years young and he stills enjoys getting out and about and whenever he can he is first on the bus for trips out. These are on a regular basis and at times dad does not even have to put his name on the list because the staff know that Dad would be keen to get out so puts his name down automatically.
I know the staff get paid for doing this job but any money cannot buy how they treat all residents in this very testing, unrelenting job. Well done to all staff here.

My statements are quite correct, Promenade Care Home is a "home from home." If you require additional information i will be pleased to give it!

My Mother has been a resident at the Promenade Care Home for a number of years following her stroke and is extremely happy and settled there.

The management and staff are marvelous - professional, caring, compassionate and patient; they are very attentive and ensure Mum’s health is constantly monitored, and that she is engaged and stimulated throughout the day. The home cooked food is excellent and I feel sure that she is eating a better and more balanced diet now than she was prior to her stroke.

There are daily quizzes and games, and outings in the Home’s mini-bus are frequent. On a personal care front, there are a variety of hairdressing, manicure, pedicure, massage and relaxation sessions.

My Sister and I (and our families) are regular visitors to the Promenade Care Home and are always made most welcome and are kept appraised of Mum’s general health and well being.