Promenade Care Home

Finding long-term care for Mum was a difficult decision, but in choosing the Promenade, I think we struck gold and it really has become a home from home for Mum. The staff and management go out of their way to help Mum in every way. There are lots of activities which Mum loves, her favourite being the sing-a-long. The garden room provides a completely safe environment for visits. I recommend this wonderful home and it means so much to know Mum is being so well cared for.

I visited a resident after booking an appointment. I was asked questions regarding covid and had my temperature checked. Following this, I sat on one side of a screen and my resident friend on the other. We chatted for the half an hour allotted time in very comfortable surroundings. It was nice and warm. My friend tells me she is very happy there and the staff are very kind. She has her hair and nails done and enjoys that. Thank you for an enjoyable visit. I cannot comment below for an external visit.

This care home has changed my mum's life for the better in all ways despite her Alzheimer's getting worse. The staff here are so gentle, kind and very considerate. I thank all the staff and managers on behalf of my family and me. It gives us much comfort to know mum is looked after so well.

A very friendly and pleasant place to visit. During these difficult times, they have made every effort to help. Staff are lovely and helpful.

My Mother in Law, who is 93, has been a resident in Promenade Care Home since February 2020. She is very independent and we thought she wouldn't settle into residential care. how wrong we were! She is very happy in the Promenade and all the staff are helpful, kind and thoughtful. Thank goodness that Mum in Law has been safe and happy during this awful Covid pandemic.

The care home is excellent in every way. The staff are and have always been excellent in their care towards my mum. They have treated her with such dignity and kindness that I will never be able to repay them. They are all so friendly and kind both towards the residents and family. The staff are like one big family who embraces both the residents and family into theirs. My mum sadly passed away, and I was supported throughout, and my mum was nursed so well with round the clock care.

The Promenade Care Home is an excellent well run establishment. The quality of care given is of a very high standard. The care team are kind, caring and considerate and well trained in the caring field. All the staff are always pleasant and very helpful. The environment of the home is excellent, all needs are met it is very well maintained to a high standard. There are numerous activities and lots of stimulation for residents. All residents look well cared for and happy. If the need occurs and I need a care home this would be the one for me.

Excellent level of care and service and total understanding of patient's needs.

My dad has been a resident of Promenade Care Home for the past 18 months, so I feel it is ample time to judge the service he receives. I highly recommend Promenade because they go out of their way to care for him and I really appreciate it. Some homes, I'm sure would see him as difficult - he rarely wants to leave his room but the staff are so kind to him despite this. He was very frail when he went to live there after several falls, now his health has improved immensely and he is better than he has been for many years! I have noticed that the turnover of staff is very low, he has had the same wonderful keyworker since he moved in. If you are looking for a care home in Southport, look beyond a few chips in the paintwork - this is a caring environment, very clean, superb staff.

A very well run care home, spotless from top to bottom. We are always made to feel welcome here when visiting and the free car spaces outside are a bonus. We have always seen good standard of care and my mum loves the trips out in the minibus. I'm sure there are newer care homes buts it's the staff and activities which make the difference.

A wonderful home with very caring and professional staff, I always feel welcome when I visit. My sister is loved and cared for which gives me peace of mind knowing she is happy. Staff are very approachable nothing is too much trouble.

A wonderful home.

My mum suffered an acute stroke and following the advice from her consultant, the hardest decision I have ever had to make, was to look for Residential Care. I wanted to find a home that was friendly, welcoming and could provide the level of care my mum needed.

After visiting the Promenade, I knew immediately that this was the ideal home for mum.

Mum has been there now for 6 months, she has settled in, made friends with other residents and above all has a good relationship with the carers.

The carers work hard and they provide a very good standard of care.

What is nice to see, is the variety of activities that are organised where the residents can participate if they so wish.

Communication between all parties is a key factor and I am pleased that I can have open discussions with the carers and the home manager about mum's progress and her wellbeing.

My mother has been a resident now for almost one year and I have been very pleased with the care she has received. The staff look after her physical and personal care needs very well and she always looks her best. She enjoys her meals very much. She likes having her hair and nails done. She celebrated her 100th birthday in the home recently and they could not have done more to make the day a special and memorable one. The staff are always friendly and keep us up to date with how mum is doing, which is very helpful as I live abroad.

My dad stayed at the care home from Feb 2015 to June 2016. They made him feel very welcome let him choose his own room. He soon found his way round as he had brief stays there before when mum was in hospital so I had no hesitation in letting him stay permanently. The staff were always kind and polite. He enjoyed the trips out on the mini bus and to local pubs. The staff work very hard to provide some great activities and parties. When dad became ill and then passed away the staff went out of their way to help us, they looked after me when I stayed the night for dad's last hours and attended the funeral.

I could not speak more highly of the Promenade Care Home. It's obviously extremely stressful when a family member needs to go into a care home but the staff at The Promenade made the process much easier with their caring and supportive attitude. All the staff are exceptional and I would not hesitate to recommend The Promenade to anyone looking for care.

I know the staff get paid for doing this job but any money cannot buy how they treat all residents in this very testing, unrelenting job. Well done to all staff here.

My statements are quite correct, Promenade Care Home is a "home from home." If you require additional information i will be pleased to give it!

My Mother has been a resident at the Promenade Care Home for a number of years following her stroke and is extremely happy and settled there.

The management and staff are marvelous - professional, caring, compassionate and patient; they are very attentive and ensure Mum’s health is constantly monitored, and that she is engaged and stimulated throughout the day. The home cooked food is excellent and I feel sure that she is eating a better and more balanced diet now than she was prior to her stroke.

There are daily quizzes and games, and outings in the Home’s mini-bus are frequent. On a personal care front, there are a variety of hairdressing, manicure, pedicure, massage and relaxation sessions.

My Sister and I (and our families) are regular visitors to the Promenade Care Home and are always made most welcome and are kept appraised of Mum’s general health and well being.