






Hillgrove is an Edwardian house located in a quiet, exclusive residential area of Wirral overlooking Bidston Hill. It provides person-centred care for 23 male and female residents who have varying degrees of dementia. The home has just undergone a major refurbishment programme including a new roof, two new rooms, new wet rooms, reflooring a number of rooms, new furniture in the bedrooms. The sluice is undergoing renovation. There is a...
Care Provided by Hillgrove
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Alcohol / Drug Misuse
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 23 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Hairdressing and Chiropody excluded. Also escort and taxi to appointments.
The price(s) shown are provided by the care home. Contact Hillgrove for full pricing details and T&Cs.
Contact Hillgrove to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Mayflower Care Homes LTD
- Private Owned
Person in charge
- Lisa Hamlet(Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 45+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2025
- Number of floors: 3
Room Information
- Single Rooms (17)
- Couples/Companion Rooms (3)
Visiting
- Open visiting except protected meal times.
Parking
- Large car park to front.
Hillgrove Reviews (6)
Hillgrove has a Review Score of 9.0 (8.974) out of 10, based on 4 reviews in the last 2 years.
Over all time Hillgrove has 6 reviews.
My Dad Robert is currently a resident at hillgrove residential home i can only speak highly about all the staff at hillgrove residential care home from management to all the care staff nursing staff they are a credit to your company they are welcoming when we visit they care for all the residents with the same passion and caring support they keep myself and my family informed at all time regarding my father the surroundings are very comfortable he loves his room with his personal items around him he has settled in so well with the other residents and I believe this to be down to all the staff and especially Lisa the home manager she has welcomed in my father and has made it easy for him to become a part of the big family that has been created at hillgrove I must say its given myself my brother and all our family peace of mind knowing that he is very happy at hillgrove residential care home again our thanks to all the staff with kindest regards.
Thank you so much for your lovely review, it is really appreciated. We do our best daily to provide a caring warm and loving environment for all our lovely residents and it is always good to have feedback from relatives and friends so that we can continue to improve and learn. Thank you
My aunt is still mobile and able to be taken out - which she enjoys doing. However she sometimes gets upset when being taken back again. The staff are lovely when I bring her back and open the door with a big welcome and make a fuss of her, bringing her in and settling her down. This makes it much easier for me leaving her that I feel she is well cared for and as happy as she can be.
Thank you so much for your lovely review.
We understand that returning can sometimes feel unsettling, so it means a lot to know that our team's warm welcome and reassurance help make that transition easier for both of you.
Our aim is always to create a comforting, supportive environment where...
Can't thank Lisa and the team at Hillgrove enough for how they dealt with and treated my Dad. He was there from start of September '25 to end of February '26 and they became like a second family to him. They supported him through his dementia needs, were caring and attentive, and when we came over for our regular visit to him, it was great to see how all the staff were with the residents and Dad, the atmosphere at the home was lovely and how friendly and welcoming the staff are. Dad did have his moments, and I was kept up to date with all that had been going on an gone on, always informed of what they are doing to help him and any decisions needed about further support for Dad, they were on the phone explaining things in a way that was understood but clearly acting with Dad's best interests at heart. Again, I cannot thank Lisa and the staff enough, I know Dad will miss them all. Thank you. (Stu)
Thank you so much for your kind and heartfelt words. It truly means a great deal to all of us at Hillgrove.
It was a privilege to care for your Dad and to support him throughout his time with us. We're so pleased to hear that he felt comfortable and that our team were able to provide the care,...
My dad has settled into Hillgrove really well. He always looks clean and is shown at every visit. He tells me he is happy and well fed, he enjoys his food and says he is never hungry. The carers are all lovely and welcoming and interact with all residents. I am always kept up to date on my dad's health and wellbeing.
Thank you very much for your lovely review. We continue to strive to provide a warm, caring and friendly home and are in the process of updating the home environment. Thank you very much for taking the time to do the review.
Hillgrove has a warm, friendly atmosphere. The staff are efficient, helpful and caring. The rooms an communal areas are kept spotless. The food is tasty and nutritious. We are very pleased we chose this home for our relative.
We appreciate your wonderful review and we will continue to provide the best service we can Thank you.
My aunt has been here for several months now, and the home has been amazing at supporting her needs. They are very welcoming to all of my family when we visit.
Thank you very much for your brilliant review. We aim to be an excellent service. We appreciate you taking the time to give the review.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 August 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hillgrove.
There are no upcoming events for Hillgrove.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Hillgrove.
Accreditations
There are no accreditations posted yet for Hillgrove.
Meet the Team (2)

Lisa has been the Registered Manager at Hillgrove Residential Home since November. She brings extensive experience from working across multiple care home settings, where she has successfully implemented strong governance frameworks, improved compliance, and embedded effective systems and processes to enhance the quality and safety of care.

Sophie has worked for Mayflower Care homes since 2020 and was previously based in our sister home, but working across both. Sophie is now the deputy manager here at Hillgrove. Sophie has been working in care for over 16 years. Sophie works four days from Monday - Friday.
Frequently Asked Questions about Hillgrove
What types of Care is Hillgrove registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders, Alcohol / Drug Misuse, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hillgrove have?
There are 17 Single Rooms and 3 Couples/Companion Rooms.
What are the Facilities & Services at Hillgrove?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Hillgrove to the centre of Prenton?
2.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hillgrove to verify any information. View our terms and conditions. Hillgrove has an Enhanced Service -more info.