Hillgrove is an Edwardian house located in a quiet, exclusive residential area of Wirral overlooking Bidston Hill. It provides person-centred care for 23 male and female residents who have varying degrees of dementia. The home has just undergone a major refurbishment programme including a new roof, two new rooms, new wet rooms, reflooring a number of rooms, new furniture in the bedrooms. The sluice is undergoing renovation. There is a...
Hillgrove is an Edwardian house located in a quiet, exclusive residential area of Wirral overlooking Bidston Hill. It provides person-centred care for 23 male and female residents who have varying degrees of dementia. The home has just undergone a major refurbishment programme including a new roof, two new rooms, new wet rooms, reflooring a number of rooms, new furniture in the bedrooms. The sluice is undergoing renovation. There is a new patio area with new patio furniture, flowers shrubs and awnings. There is a new digital call bell system, which includes fall mats.
The home has a very good relationship with the local authority and Contracts Team who regularly inspect the home and have regular meetings.
The top floor now consists of two beautiful new bedrooms and have amazing views over to Wales.
There are two new wet rooms which were completed in July and August 2025.
There are 8 new windows recently installed in the home and room 18 now boasts a beautiful window to enhance what already is a lovely big bedroom. A number of beds have been replaced, and more beds on order. A new tumble dryer and a new washer are being installed for the laundry.
The residents have all commented on how nice the food is and the cook has been here for a number of years.
Hillgrove has consistently achieved a grade 5 from Environmental Health (most recently February 2025).The dining room is being redecorated and upgraded in August 2025. Lighting in lounges was upgraded in August 2025.
Following discussions with the Residents and Staff, the dining room has been relocated to what was the lounge, and the lounge is now in the front looking out at the garden. The first floor office is now a quiet lounge and has been refurbished with new chairs etc. There is new dining room furniture.
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Care Provided by Hillgrove
Primary Care Categories
Older Person Care
Dementia
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Eating Disorders
Alcohol / Drug Misuse
Younger Adults
Length of Stay
Permanent Care
Respite Care
Care Types Provided
Residential Care
Dementia Residential Care
For a maximum of 23 Service Users
Dementia Care Types
Mild Dementia
Moderate Dementia
Other Care Provided
Parkinson's Disease
Stroke
Palliative / End of Life Care
COPD/Pulmonary Disease
Convalescent Care
Acquired Brain Injury (ABI)
Day Care
Facilities
Own Furniture if required
Pet Friendly (or by arrangement)
Smoking not permitted
Close to Local shops
Near Public Transport
Minibus or other transport
Lift
Wheelchair Access
Gardens
Phone Point in own room
Television point in own room
Residents Internet Access
Funding & Fees
Weekly Charges per Person
Type of care
Permanent
Respite
Residential Care
£1,000
£1,000 - £1,100
Residential Dementia Care
£1,000 - £1,100
£1,000 - £1,100
Contact Hillgrove to confirm what's included and get a personalised quote:
Hairdressing and Chiropody excluded. Also escort and taxi to appointments.
The price(s) shown are provided by the care home. Contact Hillgrove for full pricing details and T&Cs.
Review from Genine E (Daughter-in-law of Resident) published on 2 July 2026 Submitted via Website•
Overall Experience
My Dad Robert is currently a resident at hillgrove residential home i can only speak highly about all the staff at hillgrove residential care home from management to all the care staff nursing staff they are a credit to your company they are welcoming when we visit they care for all the residents...
My Dad Robert is currently a resident at hillgrove residential home i can only speak highly about all the staff at hillgrove residential care home from management to all the care staff nursing staff they are a credit to your company they are welcoming when we visit they care for all the residents with the same passion and caring support they keep myself and my family informed at all time regarding my father the surroundings are very comfortable he loves his room with his personal items around him he has settled in so well with the other residents and I believe this to be down to all the staff and especially Lisa the home manager she has welcomed in my father and has made it easy for him to become a part of the big family that has been created at hillgrove I must say its given myself my brother and all our family peace of mind knowing that he is very happy at hillgrove residential care home again our thanks to all the staff with kindest regards.
↩Reply from Eleanor C, Director at Hillgrove
Thank you so much for your lovely review, it is really appreciated. We do our best daily to provide a caring warm and loving environment for all our lovely residents and it is always good to have feedback from relatives and friends so that we can continue to improve and learn. Thank you
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Review from Sally T (Goddaughter of Resident) published on 25 March 2026 Submitted via Website•
Overall Experience
My aunt is still mobile and able to be taken out - which she enjoys doing. However she sometimes gets upset when being taken back again. The staff are lovely when I bring her back and open the door with a big welcome and make a fuss of her, bringing her in and settling her down. This makes it much...
My aunt is still mobile and able to be taken out - which she enjoys doing. However she sometimes gets upset when being taken back again. The staff are lovely when I bring her back and open the door with a big welcome and make a fuss of her, bringing her in and settling her down. This makes it much easier for me leaving her that I feel she is well cared for and as happy as she can be.
↩Reply from Sophie Tolley, Deputy Manager at Hillgrove
Thank you so much for your lovely review.
We understand that returning can sometimes feel unsettling, so it means a lot to know that our team's warm welcome and reassurance help make that transition easier for both of you.
Our aim is always to create a comforting, supportive environment where...
Thank you so much for your lovely review.
We understand that returning can sometimes feel unsettling, so it means a lot to know that our team's warm welcome and reassurance help make that transition easier for both of you.
Our aim is always to create a comforting, supportive environment where residents feel safe, valued, and cared for. We're so glad you feel confident leaving your aunt with us and that she is as happy and settled as possible.
Your kind words will be shared with the team-they'll be truly appreciated.
Thank you again for your support.
Warm regards,
The Hillgrove Team
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Review from Stu W (Son of Resident) published on 25 March 2026 Submitted via Website•
Overall Experience
Can't thank Lisa and the team at Hillgrove enough for how they dealt with and treated my Dad. He was there from start of September '25 to end of February '26 and they became like a second family to him. They supported him through his dementia needs, were caring and attentive, and when we came over...
Can't thank Lisa and the team at Hillgrove enough for how they dealt with and treated my Dad. He was there from start of September '25 to end of February '26 and they became like a second family to him. They supported him through his dementia needs, were caring and attentive, and when we came over for our regular visit to him, it was great to see how all the staff were with the residents and Dad, the atmosphere at the home was lovely and how friendly and welcoming the staff are. Dad did have his moments, and I was kept up to date with all that had been going on an gone on, always informed of what they are doing to help him and any decisions needed about further support for Dad, they were on the phone explaining things in a way that was understood but clearly acting with Dad's best interests at heart. Again, I cannot thank Lisa and the staff enough, I know Dad will miss them all. Thank you. (Stu)
↩Reply from Sophie Tolley, Deputy Manager at Hillgrove
Thank you so much for your kind and heartfelt words. It truly means a great deal to all of us at Hillgrove.
It was a privilege to care for your Dad and to support him throughout his time with us. We're so pleased to hear that he felt comfortable and that our team were able to provide the care,...
Thank you so much for your kind and heartfelt words. It truly means a great deal to all of us at Hillgrove.
It was a privilege to care for your Dad and to support him throughout his time with us. We're so pleased to hear that he felt comfortable and that our team were able to provide the care, understanding, and reassurance he needed, especially during challenging moments.
We always aim to create a warm, family-like environment, so it's lovely to know that both you and your Dad felt welcomed and supported. Keeping families informed and involved is very important to us, and we're glad you felt included and reassured throughout.
Your kind words will be shared with the whole team, who will be very touched. Your Dad will always be remembered fondly here at Hillgrove.
We wish you and your family all the very best, and thank you again for taking the time to share your experience.
Warmest regards,
The Hillgrove Team
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Review from Clarie H (Daughter of Resident) published on 12 September 2025 Submitted via Postal Review Card•
Overall Experience
My dad has settled into Hillgrove really well. He always looks clean and is shown at every visit. He tells me he is happy and well fed, he enjoys his food and says he is never hungry. The carers are all lovely and welcoming and interact with all residents. I am always kept up to date on my dad's...
My dad has settled into Hillgrove really well. He always looks clean and is shown at every visit. He tells me he is happy and well fed, he enjoys his food and says he is never hungry. The carers are all lovely and welcoming and interact with all residents. I am always kept up to date on my dad's health and wellbeing.
↩Reply from Eleanor C, Director at Hillgrove
Thank you very much for your lovely review. We continue to strive to provide a warm, caring and friendly home and are in the process of updating the home environment. Thank you very much for taking the time to do the review.
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Review from B D (Nephew of Resident) published on 31 January 2020 Submitted via Postal Review Card•
Overall Experience
Hillgrove has a warm, friendly atmosphere. The staff are efficient, helpful and caring. The rooms an communal areas are kept spotless. The food is tasty and nutritious. We are very pleased we chose this home for our relative.
Hillgrove has a warm, friendly atmosphere. The staff are efficient, helpful and caring. The rooms an communal areas are kept spotless. The food is tasty and nutritious. We are very pleased we chose this home for our relative.
↩Reply from Eleanor C, Director at Hillgrove
We appreciate your wonderful review and we will continue to provide the best service we can Thank you.
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Review from M D (Niece of Resident) published on 15 January 2020 Submitted via Postal Review Card•
Overall Experience
My aunt has been here for several months now, and the home has been amazing at supporting her needs. They are very welcoming to all of my family when we visit.
My aunt has been here for several months now, and the home has been amazing at supporting her needs. They are very welcoming to all of my family when we visit.
↩Reply from Eleanor C, Director at Hillgrove
Thank you very much for your brilliant review. We aim to be an excellent service. We appreciate you taking the time to give the review.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 August 2025
Overall Requires improvement
CaringGood
EffectiveGood
ResponsiveGood
SafeRequires improvement
Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
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Upcoming Events
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Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Hillgrove.
Accreditations
There are no accreditations posted yet for Hillgrove.
Meet the Team (2)
Lisa HamletJob Title Registered ManagerJoined 2025
Lisa has been the Registered Manager at Hillgrove Residential Home since November. She brings extensive experience from working across multiple care...
Lisa has been the Registered Manager at Hillgrove Residential Home since November. She brings extensive experience from working across multiple care home settings, where she has successfully implemented strong governance frameworks, improved compliance, and embedded effective systems and processes to enhance the quality and safety of care.
Sophie TolleyJob Title Deputy ManagerJoined 2020
Sophie has worked for Mayflower Care homes since 2020 and was previously based in our sister home, but working across both. Sophie is now the deputy...
Sophie has worked for Mayflower Care homes since 2020 and was previously based in our sister home, but working across both. Sophie is now the deputy manager here at Hillgrove. Sophie has been working in care for over 16 years. Sophie works four days from Monday - Friday.
Frequently Asked Questions about Hillgrove
How much does Hillgrove cost?
The care home lists weekly fees per person of £1,000 for residential care (respite between £1,000 and £1,100) and between £1,000 and £1,100 for residential dementia care (respite between £1,000 and £1,100). Funding accepted: Self-Funding (Private), Local Authority with Top-up, Local Authority, NHS Continuing Healthcare (CHC).
What types of Care is Hillgrove registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders, Alcohol / Drug Misuse, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hillgrove have?
There are 17 Single Rooms and 3 Couples/Companion Rooms.
What are the Facilities & Services at Hillgrove?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Hillgrove to the centre of Prenton?
2.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hillgrove to verify any information. View our terms and conditions. Hillgrove has an Enhanced Service -what an Enhanced Service includes.
