Search...

Hillgrove

79 Eleanor Road, Bidston, Prenton, Merseyside CH43 7QW
Hillgrove Logo
Jobs
Hillgrove logo
Hillgrove, Prenton
Hillgrove, Prenton
Hillgrove, Prenton

Hillgrove is an Edwardian house located in a quiet, exclusive residential area of Wirral overlooking Bidston Hill. It provides person-centred care for 23 male and female residents who have varying degrees of dementia. The home has just undergone a major refurbishment programme including a new roof, two new rooms, new wet rooms, reflooring a number of rooms, new furniture in the bedrooms. The sluice is undergoing renovation. There is a...  

Care Provided by Hillgrove

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 23 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,000 - £1,000£1,000 - £1,100
Residential Dementia Care£1,000 - £1,100£1,000 - £1,100

Hairdressing and Chiropody excluded. Also escort and taxi to appointments.

Contact Hillgrove to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Mayflower Care Homes LTD
  • Private Owned

Person in charge

  • Lisa Hamlet(Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 45+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (17)
  • Couples/Companion Rooms (3)

Visiting

  • Open visiting except protected meal times.

Parking

  • Large car park to front.

Hillgrove Reviews (6)

Submit a Review
9.0

Hillgrove has a Review Score of 9.0 (8.974) out of 10, based on 4 reviews in the last 2 years. Over all time Hillgrove has 6 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Hillgrove
Loading...
Showing 6 reviews matching selected criteria
Review from Genine E (Daughter-in-law of Resident) published on 2 July 2026 Submitted via Website
Overall Experience

My Dad Robert is currently a resident at hillgrove residential home i can only speak highly about all the staff at hillgrove residential care home from management to all the care staff nursing staff they are a credit to your company they are welcoming when we visit they care for all the residents with the same passion and caring support they keep myself and my family informed at all time regarding my father the surroundings are very comfortable he loves his room with his personal items around him he has settled in so well with the other residents and I believe this to be down to all the staff and especially Lisa the home manager she has welcomed in my father and has made it easy for him to become a part of the big family that has been created at hillgrove I must say its given myself my brother and all our family peace of mind knowing that he is very happy at hillgrove residential care home again our thanks to all the staff with kindest regards.

Reply from Eleanor C, Director at Hillgrove

Thank you so much for your lovely review, it is really appreciated. We do our best daily to provide a caring warm and loving environment for all our lovely residents and it is always good to have feedback from relatives and friends so that we can continue to improve and learn. Thank you

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sally T (Goddaughter of Resident) published on 25 March 2026 Submitted via Website
Overall Experience

My aunt is still mobile and able to be taken out - which she enjoys doing. However she sometimes gets upset when being taken back again. The staff are lovely when I bring her back and open the door with a big welcome and make a fuss of her, bringing her in and settling her down. This makes it much easier for me leaving her that I feel she is well cared for and as happy as she can be.

Reply from Sophie Tolley, Deputy Manager at Hillgrove

Thank you so much for your lovely review.

We understand that returning can sometimes feel unsettling, so it means a lot to know that our team's warm welcome and reassurance help make that transition easier for both of you.

Our aim is always to create a comforting, supportive environment where...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Stu W (Son of Resident) published on 25 March 2026 Submitted via Website
Overall Experience

Can't thank Lisa and the team at Hillgrove enough for how they dealt with and treated my Dad. He was there from start of September '25 to end of February '26 and they became like a second family to him. They supported him through his dementia needs, were caring and attentive, and when we came over for our regular visit to him, it was great to see how all the staff were with the residents and Dad, the atmosphere at the home was lovely and how friendly and welcoming the staff are. Dad did have his moments, and I was kept up to date with all that had been going on an gone on, always informed of what they are doing to help him and any decisions needed about further support for Dad, they were on the phone explaining things in a way that was understood but clearly acting with Dad's best interests at heart. Again, I cannot thank Lisa and the staff enough, I know Dad will miss them all. Thank you. (Stu)

Reply from Sophie Tolley, Deputy Manager at Hillgrove

Thank you so much for your kind and heartfelt words. It truly means a great deal to all of us at Hillgrove.

It was a privilege to care for your Dad and to support him throughout his time with us. We're so pleased to hear that he felt comfortable and that our team were able to provide the care,...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Clarie H (Daughter of Resident) published on 12 September 2025 Submitted via Postal Card
Overall Experience

My dad has settled into Hillgrove really well. He always looks clean and is shown at every visit. He tells me he is happy and well fed, he enjoys his food and says he is never hungry. The carers are all lovely and welcoming and interact with all residents. I am always kept up to date on my dad's health and wellbeing.

Reply from Eleanor C, Director at Hillgrove

Thank you very much for your lovely review. We continue to strive to provide a warm, caring and friendly home and are in the process of updating the home environment. Thank you very much for taking the time to do the review.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B D (Nephew of Resident) published on 31 January 2020 Submitted via Postal Card
Overall Experience

Hillgrove has a warm, friendly atmosphere. The staff are efficient, helpful and caring. The rooms an communal areas are kept spotless. The food is tasty and nutritious. We are very pleased we chose this home for our relative.

Reply from Eleanor C, Director at Hillgrove

We appreciate your wonderful review and we will continue to provide the best service we can Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M D (Niece of Resident) published on 15 January 2020 Submitted via Postal Card
Overall Experience

My aunt has been here for several months now, and the home has been amazing at supporting her needs. They are very welcoming to all of my family when we visit.

Reply from Eleanor C, Director at Hillgrove

Thank you very much for your brilliant review. We aim to be an excellent service. We appreciate you taking the time to give the review.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 August 2025
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Hillgrove.

Upcoming Events

There are no upcoming events for Hillgrove.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Hillgrove.

Accreditations

There are no accreditations posted yet for Hillgrove.

Meet the Team (2)

Lisa Hamlet
Lisa HamletJob Title:Registered ManagerJoined: 2025

Lisa has been the Registered Manager at Hillgrove Residential Home since November. She brings extensive experience from working across multiple care home settings, where she has successfully implemented strong governance frameworks, improved compliance, and embedded effective systems and processes to enhance the quality and safety of care.

Sophie Tolley
Sophie TolleyJob Title:Deputy ManagerJoined: 2020

Sophie has worked for Mayflower Care homes since 2020 and was previously based in our sister home, but working across both. Sophie is now the deputy manager here at Hillgrove. Sophie has been working in care for over 16 years. Sophie works four days from Monday - Friday.

Frequently Asked Questions about Hillgrove

What types of Care is Hillgrove registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders, Alcohol / Drug Misuse, Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hillgrove have?

There are 17 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Hillgrove?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Hillgrove to the centre of Prenton?

2.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hillgrove to verify any information. View our terms and conditions. Hillgrove has an Enhanced Service -more info.