Newton Hall Care Home

My mum has been at newton hall for 16 months from day one we had issues with the way mum was being treated the staff showed no compassion and no dignity no interaction with mum .mum has gone down hill since being at newton hall by them need meeting her needs basically being left just to walk around when asking to be taken outside they would stand her at a window mum always had dirty clothes on mum having falls and not reporting it to safe guarding as a member of staff informed us that it's a low level but it's a unexplained injury please do not put your parents in this home.

Mum can be a challenging character yet since being at Newton Hall is laughing, socialising & loves being there. The staff are wonderful (& very patient!) - Julia the Manager, Jane who runs the entertainment, Aly who helps with mealtimes and all the others are friendly, kind and really take time to get to know the residents' personalities. We have seen a huge difference in mum's physical and mental health since she's been there-thank you all so much. It's a dementia care home run with care and kindness.

We are very grateful for the care, compassion, and commitment shown by everyone at the home.

It's heartening to know that Mum is safe and well cared for at a time when we could no longer manage her care at home. It's lovely to see the care and support provided to all the residents at this spacious, clean and welcoming home.

Based on my experiences, contact with staff, Mums overall care and peace of mind since moving here, I am happy to recommend Newton Hall Care Home.

Very happy to recommend this home.

Newton Hall provides excellent accommodation and care. The staff are capable, caring and qualified and always available to answer any questions. The events team puts on many events to keep the residents engaged and stimulated, from trips out on the minibus to indoor games and visiting entertainers and pets. It’s rewarding to see how happy my relative is at Newton Hall.

The staff at Newton Hall are superb, very caring and helpful, always so patient with my mother-in-law who has dementia. There is a very welcoming and happy atmosphere and I have been able to visit at any time of day. The rooms are very clean and comfortable. I would particularly like to mention the manager who is extremely responsive and caring. I would highly recommend this care home.

My mother has settled in well and has been taking part in all the activities.

Lovely place for my dad to stay while his health declined, he so well looked after the staff are brilliant nothing too much trouble for them. There's always something for the residents to do. There's an event lady who's great they have karaoke, dancing, pancake flipping, chair exercises keeping the residents active.

My mum has been in Newton Hall for nearly 4 years. I can't be more grateful for the staff in my mum's care. The staff are all very helpful and explain what is going on with Mum's condition. We have a good relationship with the staff, they are happy to talk to us if we are worried about anything and we can phone and talk to the staff any time of the day. We, as a family, can't praise the home enough.

The staff at Newton Hall Care Home all go out of their way to be so kind and caring, nothing is too much trouble. Mum has had a few health issues and they get it sorted straight away. They know the needs of all their residents inside and out. We are so happy with Mum's care and attention and so glad we chose Newton Hall Care Home.

Staff at Newton Hall Care Home looked after Dad like one of their own. I was apprehensive about Dad going into a home when visiting was restricted and it was only towards the end of Dad's life, a year after he moved in, when I had the opportunity to sit with Dad for the 10 days before he passed, that I saw first hand the care, support, kindness, warmth and dedication shown by staff towards Dad. I will always be grateful for this time that I had with Dad and the kindness that was extended towards our family during his final days. The small gestures from staff that meant so much, the chips and peas that carers brought me on one particularly long day, the time that four carers simultaneously appeared from opposite corners of the building to say goodbye to Dad at the end of their shift, the beautiful floral bedspread that one of the carers put on Dad's bed on what turned out to be his final day and made Dad's room feel so homely. Newton Hall is a home from home. Heartfelt thank you to the staff.

Well where can I start, mum came here for respite care, as her present home care couldn’t look after her anymore, the decision was made for mum to have respite care. I must admit I was very nervous about mum being in a care home and feeling anxious, especially with present conditions. On arrival, we were greeted by staff and the manager. We chatted about mum, likes and dislikes and was made to feel comfortable from the off. Well, 4 months on mum is thriving. Staff are all wonderful and the place is amazing. I can’t thank everyone there enough and I know mum is safe and well looked after. Thank you all so much.

I believe that the carers are some of the best you could find and have rated them excellent because it doesn’t go higher; I don’t think that we could have found a better place to care for Mum.

It broke my heart that my Mum had to leave her own home but having seen how she is cared for and how she settled in so quickly, I now feel assured that it was the right decision.

My mother is well looked after. The majority of staff are very good, caring and sympathetic and are doing a very difficult job well.

They need a full-time activity manager - 20 hours a week I think is insufficient.

My mother's room can get smelly so could benefit from more regular spring-cleans. Clothes 'get lost' when going to the laundry but hopefully this will improve.

Overall, I rate the care home as good but am concerned at the annual increases way above inflation.

Mum became a resident at Newton Hall just over twelve months ago, shortly after Dad died. They had meant the world to each other and we were very worried about how Mum would settle into a residential environment, particularly as she has dementia. We needn't have worried at all. Whilst Newton Hall might not appear to be some glistening palace on first inspection, it does employ some of the finest carers you could possibly want and in the end that is what has really counted.

I can't fault Mum's care in any way. She is genuinely happy and very settled. I leave after every visit with complete piece of mind, totally confident that she couldn't be in a better place.