What types of Care is Thornton House registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Thornton House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Thornton House to the centre of Ellesmere Port?

2.6 mile(s) as the crow flies, distance by road may be significantly further.

Thornton House care home, 94 Chester Road, Childer Thornton, Ellesmere Port, Cheshire CH66 1QL

Review from Ruth M (Daughter of Resident) published on 16 September 2025 Submitted via Postal Card • Report

Overall Experience

My dad was placed here after other homes 'fell through', how thankful are we. He has settled so much quicker than we anticipated. He has gained weight and not once uttered, 'When am I coming home?'. The staff and management are approachable, supportive to both Dad and us and downright marvellous. The

home is clean and inviting, no nasty smells that hit you as you walk in. The food is fantastic and plenty of it. But what makes this the best place for my dad are the staff, they are all diamonds.

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Review from Geoffrey L (Son of Resident) published on 13 September 2024 Submitted via Website • Report

Overall Experience

Mum has been resident since 7th May 2024. She has been well looked after by caring staff and celebrated her 100th birthday in style. Pleasant surroundings, decorated to a good standard and a calm and organised routine give her a comfortable existence despite her advanced Alzheimer's. We couldn't be

happier.

Reply from Paul Gill, RI at Thornton House

Thank you for your kind words, the staff at Thornton House always strive to make it a home from home for all our residents.

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Review from Terence H (Son-in-law of Resident) published on 18 January 2022 Submitted via Website • Report

Overall Experience

Excellent service from all the staff and very friendly and helpful. We have never had any problems with the care given to the person they are taking care of. They always have the person ready when a visit is arranged and they have been excellent while covid has been around.

Reply from Paul Gill, RI at Thornton House

Dear Terence, Thank you for your kind words. The care given to all residents is a collective by the staff at Thornton House. We treat every resident as our own family which is shown through comments like yours. Thank you.

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Review from E G (Son of Resident) published on 17 May 2019 Submitted via Postal Card • Report

Overall Experience

Staff are very good - I feel my mother is being well looked after.

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Review from Angela M (Daughter of Resident) published on 17 April 2019 Submitted via Website • Report

Overall Experience

Mum has now been a resident in Thornton House for nearly 9 months, I previously left a review in Sept 2018. From the first day mum moved in Thornton House she has been expertly looked after, the staff are so kind and caring she has definitely got an excellent rapport with all the staff, mum is in the

later stages of dementia and needs a lot of care and understanding which she receives there, as her every need is met. There is excellent communication between the staff and the family, I couldn’t ask for Mum to be in a nicer home.

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Review from Colin (Son of Resident) published on 9 September 2017 Submitted via Website • Report

Overall Experience

My father is living at the home, all staff have made him feel really welcome from day one. All are very chatty with nice personalities. He has been encouraged to get involved with the activities they arrange but not forced to if he really isn't up for it. He has a nice room that suits his needs with

toilet facilities. No shower in there due to space but quite regularly staff take him for a shower. The building is not one of these brand new places so with something older more maintenance is required and they have regular people coming in addressing these issues which is good to see. My favourite place is the kitchen(where I get given cake and tea to take away upstairs during my visit which gives out fantastic smells from the really good chefs they have (very knowledgeable). No microwave meals here. There is a great atmosphere around dining area etc, which you do not always see at these places. It has a lovely conservatory looking out onto mature garden which is not small, I would recomend this to anyone.

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Review from Martin P (Grandson of Resident) published on 24 April 2017 Submitted via Website • Report

Overall Experience

My nan has been here for about ten years and it is such a lovely home for her. Every time we visit, the staff are all very welcoming and friendly.
My nan tells us how much she likes Thornton House which is definitely the most important point. If talking about care homes, I always say what a great

place Thornton House is.

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Review from D H (Niece of Resident) published on 16 March 2017 Submitted via Postal Card • Report

Overall Experience

My aunt didn't settle in the home at first and was insistent she was only there for respite, but now having accepted the situation is much happier. She has her own room and is kept warm and safe and well fed. The care as far as I can tell when I have visited has been good considering she has her difficulties.

I can not visit as often as I would like, living so far away, so it's nice to know that she is being well looked after and we, as a family, don't have to worry about her. I would be unlikely to recommend the care home to family or friends because it is so far away, not in my area.

Reply from Paul Gill, Senior Management at Thornton House

Thank you for your kind words. Rest assured the staff and management give the utmost care to all residents and make them feel as happy and respected as they would be in their own home. If you have any issues please contact the home and we will be happy to assist.
Kind Regard. Paul

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Review from Bruce B (Son of Resident) published on 10 March 2017 Submitted via Postal Card • Report

Overall Experience

Very welcoming home with friendly, warm staff. We were taken all around the home prior to my relative moving in, all aspects shown including rooms, kitchen, dining room, lounges and hairdressing salon. All aspects of living in the home were advised including fees, entertainment etc. The manager listened

to the family and what they would like for their relative and all needs were offered.

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Review from Sheila I (Daughter of Resident) published on 19 December 2016 Submitted via Postal Card • Report

Overall Experience

Mother has been a resident for over 8 years. Over the years, her mobility has deteriorated but the care shown to her has accommodated it. On two occasions, she has had short stays in hospital, at the admission time on both occasions medical staff told me they thought she was well cared for. As she is

nearing 102 years of age, I am convinced this would not have been reached this without Thornton House staff care.

Reply from Paul Gill, Senior Management at Thornton House

Thank you, Shelia, for your kind words. It is all thanks to the staff at the Thornton House to make it a safe and caring home. We treat all residents with respect and dignity. If you have any concerns our doors are always open for you.
Thanks.

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Review from Susan H (Daughter of Resident) published on 28 November 2016 Submitted via Website • Report

Overall Experience

Very friendly, clean, excellent food and friendly smiles to greet you when you arrive. My mother has been in this home quite a number of years and felt when she walked into this home what a lovely warm and welcoming feeling the place has.

Reply from Paul Gill, Senior Management at Thornton House

Thank you for your review Susan. I happy that you are able to say these kind words about the home and its thanks to the staff we have that we can make this possible. Any issues you may have, please feel free to contact myself or Olive to discuss further.

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Review from David T (Son of Resident) published on 24 November 2016 Submitted via Website • Report

Overall Experience

Our family find the staff very friendly and helpful and we're glad that we chose Thornton House. The location is second to none here in Childer Thornton. The view from our Mums room is great. The activities that take place are very enjoyable for mum, and she enjoys the meals the most. After being at

Thornton House mum has made many friends and has settled in very well.

Reply from Paul Gill, Senior Management at Thornton House

Thank you for your kind words David. I am glad we are meeting your expectations and your mum is happy with us. If you have any issues please don't hesitate to contact myself or the manager.

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Review from Kath O (Niece of Resident) published on 21 November 2016 Submitted via Website • Report

Overall Experience

My Auntie moved from Liverpool to Thornton House last March and has settled in nicely, we are very happy with the care she receives as is she. We would recommend the home to anybody who is considering care for an elderly relative or possibly themselves. The home has a homely feel and the staff are very

friendly.

Reply from Paul Gill, Senior Management at Thornton House

Thanks for your kind words Kath. All staff at Thornton House treat all residents with respect, dignity and compassion. Any issues please feel free to contact myself or the manager.

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Review from Peter E (Son-in-law of Resident) published on 21 November 2016 Submitted via Website • Report

Overall Experience

I find that the staff are very friendly and helpful whenever asked for help.
My father-in-law has no complaints about the treatment and care that he has here and would recommend to others.
Food is served on time and always of a high standard.

Reply from Paul Gill, Senior Management at Thornton House

Thanks you for your kind words Peter. Any issues please feel free to contact myself or the manager.

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Review from Ruth V (Daughter of Resident) published on 21 November 2016 Submitted via Website • Report

Overall Experience

Cosy, warm friendly environment with caring staff (low turnover). Non-intimidating, relaxed feel which gives it a home from home appeal. Staff do their utmost to make sure residents have their needs meet. Visitors are free to drop in any time and have access to refreshments also. A weekly hairdresser

is a convenient asset for residents. My mother has been a resident at Thornton House for eight years and I'm thankful for the care and love that she receives.

Reply from Paul Gill, Senior Management at Thornton House

Thanks Ruth for your kind words. As you know we want the resident to treat this as there own home and more so the families of the residents. Our home is your home. Any issues please let me or the manager know. Thanks.

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Review from Mandy T (Daughter of Resident) published on 21 November 2016 Submitted via Website • Report

Overall Experience

I find the staff friendly, helpful and in the main, caring. The issues regarding decorating, updating and food are questionable with the owner.
I am here every day and see the staff regularly, I really don't think it should be up to staff members to be decorating the dining room or having to find money

to fund things for the residents. The owner is very rarely seen, so any issues with him do not get addressed. Cheap food ie coffee tea etc is not the best! On the whole, this is a warm and caring environment for my Dad. I do hope issues with the owner can be resolved.

Reply from Paul Gill, Senior Management at Thornton House

Thanks for your review Mandy, I am disappointed that you feel that way. Regarding the staff to decorate the dining room, this was their choice and yes, I was consulted about this. I did tell them the staff did not have to do it but they wanted to. Regarding the monies for the residents, this is always available whenever they need it.
I am up at least twice a week but speak daily to who tell me everything that is happening in the home and the residents. We use branded tea bags and rich mountain coffee. I am always open to suggestions of what the residents like and if your dad likes a different brand of tea/coffee, I can always cater for him, as well I have in the past done for other residents.
The food shopping is done by myself in accordance to the menu, and I purchase from supermarkets and wholesale. All meat is from a butcher and vacuumed pack to keep fresh. I am happy to sit down with you and work out any issues you may have and talk about any improvements I can do to the home and it's culture for the better. Please advise the manager when you are free to discuss and I will come up on that day.

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Review from Elinor M (Wife of Resident) published on 18 November 2016 Submitted via Website • Report

Overall Experience

Everybody seems very friendly and caring, the home looks very clean and my husband looks very clean and comfortable, he's been here for approximately three years and has enjoyed living here. I come to visit every day and I was made very welcome last Christmas having my Christmas dinner here with my

husband and will be doing the same this year. I think this home is value for money and very homely, which makes my husband feel more at home.

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Review from Jane M (Daughter of Resident) published on 6 September 2016 Submitted via Website • Report

Overall Experience

I would definitely recommend this establishment to anyone who is looking for a "homely" home to replace independent living. The caring attitude of the staff cannot be faulted; the food is good and the rooms are pleasant.
In more detail, then: the staff have in most cases been in post for many years

and with less than 25 residents at any one time, the staff/resident ratio is high and there is time to know residents as individuals. Any medical issues are detected promptly and dealt with appropriately.
Thornton House has its own chef and the food is all freshly prepared in the kitchen.
Rooms can be furnished with personal items (if suitable) if so desired; they are well lit and most rooms have views over gardens or fields. Speaking of gardens, the grounds of Thornton House are extensive and attractive. Residents interested in gardening can use the greenhouse, tubs, or raised beds.
The best thing about the home is the welcoming, friendly, "extended family" atmosphere.

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Review from Rodney D (Son of Resident) published on 6 January 2016 Submitted via Website • Report

Overall Experience

Thornton House gave our mum very professional, personal, and loving care during her long stay. They were very good with mum during her end of days, and kept us well informed. The rooms are comfortable and the visiting hours very accommodating.
We were very pleased indeed with the care mum received

and rate Thornton House as excellent.

Reply from Paul Gill, Senior Management at Thornton House

Thank you for your kind words. It was great loss to all the staff at Thornton House on the passing of Mrs Dunnett. She was lovely lady with a lovely smile and always pleasant to talk to. She will be greatly missed to all who knew her. Our deepest condolences to you and all your family. If we can do anything to help you in the future, please do not hesitate to contact us. Kindest Regards. Paul, Olive and all staff at Thornton House.