Thornton House

94 Chester Road, Childer Thornton, Ellesmere Port CH66 1QL

Thornton House, Ellesmere Port, Cheshire
Thornton House, Ellesmere Port, Cheshire
Thornton House, Ellesmere Port, Cheshire

Thornton House is a care accommodation where residents needs and wishes are respected, while detailed care plans are put together to suit the needs of each individual.

A friendly and versatile approach is taken, based on life history, and carried out by a team that is highly-trained and experienced. Residents are assisted in managing their medication and supported in making the most of their living environment and community.

Thornton House provides day care and a bathing service which are available between Monday and Friday.

Owner: G N Care Homes

Person in charge: Olive Davies (Manager)

Local Authority / Social Services: Cheshire West and Chester Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 22 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Admission Information: Over 65. Ages 65+.

Single Rooms: 22

Rooms with ensuite WC: 16

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Please call us to arrange a time or if not please feel free to pop in for a cup of tea and walk around.

Latest Care Quality Commission* Report on Thornton House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Thornton House has a Review Score of 9.4 (9.361)

The Review Score of 9.4 (maximum of 10) for Thornton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Thornton House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.361 for Thornton House is calculated as follows: ( (92 Excellents x 5) + (47 Goods x 4) + (23 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 166 Ratings = 4.361

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Thornton House is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.4 positive Reviews (22 registered maximum number of service users ÷ 5). 5 Reviews ÷ 4.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    3
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Thornton House?

  • Extremely LIKELY
    12
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Thornton House

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    4
  • Niece of Resident/Service User
    2
  • Grandson of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1
  • more

My father is living at the home, all staff have made him feel really welcome from day one. All are very chatty with nice personalities. He has been encouraged to get involved with the activities they arrange but not forced to if he really isn't up for it. He has a nice room that suits his needs with toilet facilities. No shower in there due to space but quite regularly staff take him for a shower. The building is not one of these brand new places so with something older more maintenance is required and they have regular people coming in addressing these issues which is good to see. My favourite place is the kitchen(where I get given cake and tea to take away upstairs during my visit which gives out fantastic smells from the really good chefs they have (very knowledgeable). No microwave meals here. There is a great atmosphere around dining area etc, which you do not always see at these places. It has a lovely conservatory looking out onto mature garden which is not small, I would recomend this to anyone.

How likely would you be to recommend Thornton House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My nan has been here for about ten years and it is such a lovely home for her. Every time we visit, the staff are all very welcoming and friendly.
My nan tells us how much she likes Thornton House which is definitely the most important point. If talking about care homes, I always say what a great place Thornton House is.

How likely would you be to recommend Thornton House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Don't Know

My aunt didn't settle in the home at first and was insistent she was only there for respite, but now having accepted the situation is much happier. She has her own room and is kept warm and safe and well fed. The care as far as I can tell when I have visited has been good considering she has her difficulties. I can not visit as often as I would like, living so far away, so it's nice to know that she is being well looked after and we, as a family, don't have to worry about her. I would be unlikely to recommend the care home to family or friends because it is so far away, not in my area.

How likely would you be to recommend Thornton House? Unlikely

Average Rating: 

 3.2 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Satisfactory

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Paul Gill, Senior Management at Thornton House responded to this review on 15 Mar 2017:

Thank you for your kind words. Rest assured the staff and management give the utmost care to all residents and make them feel as happy and respected as they would be in their own home. If you have any issues please contact the home and we will be happy to assist.
Kind Regard. Paul

Very welcoming home with friendly, warm staff. We were taken all around the home prior to my relative moving in, all aspects shown including rooms, kitchen, dining room, lounges and hairdressing salon. All aspects of living in the home were advised including fees, entertainment etc. The manager listened to the family and what they would like for their relative and all needs were offered.

How likely would you be to recommend Thornton House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mother has been a resident for over 8 years. Over the years, her mobility has deteriorated but the care shown to her has accommodated it. On two occasions, she has had short stays in hospital, at the admission time on both occasions medical staff told me they thought she was well cared for. As she is nearing 102 years of age, I am convinced this would not have been reached this without Thornton House staff care.

How likely would you be to recommend Thornton House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Paul Gill, Senior Management at Thornton House responded to this review on 16 Dec 2016:

Thank you, Shelia, for your kind words. It is all thanks to the staff at the Thornton House to make it a safe and caring home. We treat all residents with respect and dignity. If you have any concerns our doors are always open for you.
Thanks.

Very friendly, clean, excellent food and friendly smiles to greet you when you arrive. My mother has been in this home quite a number of years and felt when she walked into this home what a lovely warm and welcoming feeling the place has.

How likely would you be to recommend Thornton House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Paul Gill, Senior Management at Thornton House responded to this review on 27 Nov 2016:

Thank you for your review Susan. I happy that you are able to say these kind words about the home and its thanks to the staff we have that we can make this possible. Any issues you may have, please feel free to contact myself or Olive to discuss further.

I find the staff friendly, helpful and in the main, caring. The issues regarding decorating, updating and food are questionable with the owner.
I am here every day and see the staff regularly, I really don't think it should be up to staff members to be decorating the dining room or having to find money to fund things for the residents. The owner is very rarely seen, so any issues with him do not get addressed. Cheap food ie coffee tea etc is not the best! On the whole, this is a warm and caring environment for my Dad. I do hope issues with the owner can be resolved.

How likely would you be to recommend Thornton House? Likely

Average Rating: 

 2.9 out of 5

Overall Standard: Satisfactory

Facilities: Poor

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Poor

Staff: Satisfactory

Activities: Very Poor

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Poor

Paul Gill, Senior Management at Thornton House responded to this review on 18 Nov 2016:

Thanks for your review Mandy, I am disappointed that you feel that way. Regarding the staff to decorate the dining room, this was their choice and yes, I was consulted about this. I did tell them the staff did not have to do it but they wanted to. Regarding the monies for the residents, this is always available whenever they need it.
I am up at least twice a week but speak daily to who tell me everything that is happening in the home and the residents. We use branded tea bags and rich mountain coffee. I am always open to suggestions of what the residents like and if your dad likes a different brand of tea/coffee, I can always cater for him, as well I have in the past done for other residents.
The food shopping is done by myself in accordance to the menu, and I purchase from supermarkets and wholesale. All meat is from a butcher and vacuumed pack to keep fresh. I am happy to sit down with you and work out any issues you may have and talk about any improvements I can do to the home and it's culture for the better. Please advise the manager when you are free to discuss and I will come up on that day.

Cosy, warm friendly environment with caring staff (low turnover). Non-intimidating, relaxed feel which gives it a home from home appeal. Staff do their utmost to make sure residents have their needs meet. Visitors are free to drop in any time and have access to refreshments also. A weekly hairdresser is a convenient asset for residents. My mother has been a resident at Thornton House for eight years and I'm thankful for the care and love that she receives.

How likely would you be to recommend Thornton House? Extremely Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Good

Paul Gill, Senior Management at Thornton House responded to this review on 18 Nov 2016:

Thanks Ruth for your kind words. As you know we want the resident to treat this as there own home and more so the families of the residents. Our home is your home. Any issues please let me or the manager know. Thanks.

Everybody seems very friendly and caring, the home looks very clean and my husband looks very clean and comfortable, he's been here for approximately three years and has enjoyed living here. I come to visit every day and I was made very welcome last Christmas having my Christmas dinner here with my husband and will be doing the same this year. I think this home is value for money and very homely, which makes my husband feel more at home.

How likely would you be to recommend Thornton House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find that the staff are very friendly and helpful whenever asked for help.
My father-in-law has no complaints about the treatment and care that he has here and would recommend to others.
Food is served on time and always of a high standard.

How likely would you be to recommend Thornton House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Paul Gill, Senior Management at Thornton House responded to this review on 18 Nov 2016:

Thanks you for your kind words Peter. Any issues please feel free to contact myself or the manager.

My Auntie moved from Liverpool to Thornton House last March and has settled in nicely, we are very happy with the care she receives as is she. We would recommend the home to anybody who is considering care for an elderly relative or possibly themselves. The home has a homely feel and the staff are very friendly.

How likely would you be to recommend Thornton House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Paul Gill, Senior Management at Thornton House responded to this review on 18 Nov 2016:

Thanks for your kind words Kath. All staff at Thornton House treat all residents with respect, dignity and compassion. Any issues please feel free to contact myself or the manager.

Our family find the staff very friendly and helpful and we're glad that we chose Thornton House. The location is second to none here in Childer Thornton. The view from our Mums room is great. The activities that take place are very enjoyable for mum, and she enjoys the meals the most. After being at Thornton House mum has made many friends and has settled in very well.

How likely would you be to recommend Thornton House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Paul Gill, Senior Management at Thornton House responded to this review on 24 Nov 2016:

Thank you for your kind words David. I am glad we are meeting your expectations and your mum is happy with us. If you have any issues please don't hesitate to contact myself or the manager.

I would definitely recommend this establishment to anyone who is looking for a "homely" home to replace independent living. The caring attitude of the staff cannot be faulted; the food is good and the rooms are pleasant.
In more detail, then: the staff have in most cases been in post for many years and with less than 25 residents at any one time, the staff/resident ratio is high and there is time to know residents as individuals. Any medical issues are detected promptly and dealt with appropriately.
Thornton House has its own chef and the food is all freshly prepared in the kitchen.
Rooms can be furnished with personal items (if suitable) if so desired; they are well lit and most rooms have views over gardens or fields. Speaking of gardens, the grounds of Thornton House are extensive and attractive. Residents interested in gardening can use the greenhouse, tubs, or raised beds.
The best thing about the home is the welcoming, friendly, "extended family" atmosphere.

How likely would you be to recommend Thornton House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Thornton House gave our mum very professional, personal, and loving care during her long stay. They were very good with mum during her end of days, and kept us well informed. The rooms are comfortable and the visiting hours very accommodating.
We were very pleased indeed with the care mum received and rate Thornton House as excellent.

How likely would you be to recommend Thornton House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Paul Gill, Senior Management at Thornton House responded to this review on 06 Jan 2016:

Thank you for your kind words. It was great loss to all the staff at Thornton House on the passing of Mrs Dunnett. She was lovely lady with a lovely smile and always pleasant to talk to. She will be greatly missed to all who knew her. Our deepest condolences to you and all your family. If we can do anything to help you in the future, please do not hesitate to contact us. Kindest Regards. Paul, Olive and all staff at Thornton House.

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