Brookside, Preston, Lancashire
Brookside, Preston, Lancashire
Brookside, Preston, Lancashire

Brookside has been delivering the best quality care for over 25 years. Brookside Care Home, is a small, independent and family owned establishment for older people. Brookside's reputation is based on more than twenty five years of care and is endorsed by medical and social care professionals.

Located on the A6 between Clayton-le-Woods and Bamber Bridge, Brookside care home offers a wide range of facilities to suit every need. At Brookside care staff understand your worries and anxieties regarding a choice of home. The owners and their kind and helpful staff can assist you with any queries or requests.

All staff teams are highly trained and experienced with registered nurses and care assistants who undergo National Vocational Qualification training to ensure high-quality standards of care. Brookside staff are carefully chosen and trained assistance is available 24-hours per day.

Care is based on core values of positive living that satisfy social, personal, cultural and religious beliefs: compassion, respect, dignity, privacy, choice, independence and security.

Owner: Mr & Mrs G Parr

Person in charge: Marie Newton (Registered Manager)

Local Authority / Social Services: Lancashire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 25 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 25

Rooms with ensuite WC: 22

Weekly Charges Guide: Personal Care Single £375 – £500 (These prices are only a guideline, please contact Brookside to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Brookside: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Brookside has a Review Score of 9.8 (9.837)

The Review Score of 9.8 (maximum of 10) for Brookside is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for Brookside in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.837 for Brookside is calculated as follows: ( (235 Excellents x 5) + (37 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 276 Ratings = 4.837

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Brookside is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5 positive Reviews (25 registered maximum number of service users ÷ 5). 9 Reviews ÷ 5 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    22
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Brookside?

  • Extremely LIKELY
    23
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Brookside

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    7
  • Daughter-in-law of Resident/Service User
    3
  • Brother of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

My aunt has been a resident in Brookside for the last 6 years. The home is always clean and tidy, the staff and managers are most helpful when dealing with them. The food is good and there is a good atmosphere throughout. My aunt is being well looked after and cared for.

How likely would you be to recommend Brookside? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I'm very happy with the level of care that my mum is receiving. The staff do a great job of looking after her and are very friendly and welcoming.

How likely would you be to recommend Brookside? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The manager and her staff here all show my mother love and have given her a standard carer that is exemplary and is a testament to their vocation.
My daughter who is a senior nursing sister on a very demanding ward, confirms they are fantastic in the care they provide.
It is comforting to know mum is receiving the best of care.

How likely would you be to recommend Brookside? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Louise Newton, Manager at Brookside responded to this review on 22 Jun 2017:

Thank you so much, it is always appreciated when we receive reviews, it helps us to improve where needed but also lifts our spirits in sometimes difficult times. Your words are lovely to read and we really do thank you sincerely for what you have said.

Excellent management and staff. Very courteous and helpful in all aspects of care and comfort towards residents.

How likely would you be to recommend Brookside? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister is suffering from Alzheimer's disease and could no longer live at home alone. She was moved into Brookside care home in the later part of 2016 under the care of the manager and her team. We have had other relatives placed into care in the past. Without hesitation, we cannot praise the Manager and her team enough. What an excellent facility this is. The care provided for my sister is simply "second to none!".

How likely would you be to recommend Brookside? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very caring staff. Genuine interest in residents and their welfare, nothing is too much trouble. Knowledgeable on legislation, medication and what is in the best interest of the person they are caring for. Forthright, in voicing concerns to other public service providers, will raise constructive objections to social care proposals, if it is not in the best interests of the person being cared for. Cater for all aspects of care, personal, social, medical. Cannot recommend highly enough. The team are excellent.

How likely would you be to recommend Brookside? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Louise Newton, Manager at Brookside responded to this review on 17 Jan 2017:

Thank you for your very kind review. We constantly strive to improve and always work to the very highest of standards.

The carers at Brookside have been extremely patient with my friend and unbelievably supportive to me and family members. They have truly been a rock through trying times.

How likely would you be to recommend Brookside? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Louise Newton, Manager at Brookside responded to this review on 03 Jan 2017:

Thank you for your kind words, I am always happy to hear that we not only support those in our care but family and friends too as we do understand that sometimes family struggle as well. We look to the new with renewed vigour and commitment to care being at the forefront of all we do.

In the past few months, we as a family have received more support since my father moved to Brookside than ever before. All the staff are amazing! They are kind, caring and supportive. I trust them 100% to care for my father. Brookside's manager is exceptional and nothing is too much. She is beyond supportive. I cannot thank everyone here enough.

How likely would you be to recommend Brookside? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Louise Newton, Manager at Brookside responded to this review on 30 Dec 2016:

Thank you so much for those lovely kind words, I am very emotional reading those lovely comments.
We will move into 2017 with the same values as a team to constantly try to improve and to continue to a standard of the highest care.

Mu husband joined the residents at Brookside mid-November. He is not the easiest of people to deal with, indeed I find him very challenging. The staff at Brookside have been wonderful, very supportive and professional in their dealing with him despite his often challenging behaviour. They have shown kindness and patience and put their foot down when required. The manager is excellent, I cannot fault her, she has been absolutely brilliant with my husband and toward the rest of the family and giving us all peace of mind.

How likely would you be to recommend Brookside? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Louise Newton, Manager at Brookside responded to this review on 28 Dec 2016:

Thank you, Jane, for your kind words, we continue to strive to do our best and understand that every individual is different.

The care my father and family received from Brookside care home was excellent. The staff went above and beyond their everyday duties. It feels like home from home. Cannot praise them enough.

How likely would you be to recommend Brookside? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father went to Brookside Care Home in July for respite. He became ill and after a stay in hospital (1 week) he returned to Brookside as a permanent resident. His care has been very good after coming out of the hospital with a grade 3 bedsore. Brookside staff and district nurses helped my fathers sore to heal. He is a dementia patient who is looked after with dignity and respect. All staff and especially care manager very good.

How likely would you be to recommend Brookside? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

My mother-in-law has always been a strong minded person and has said on many occasions she would not go into a care home and this comment has been on the relatives minds for some time. She is now 90 years of age with deteriorating health, so we were concerned after leaving hospital, after her latest fall, that she would refuse to go to be cared for. It is now a relief to see her settled at 'Brookside' with caring staff, and home cooked food. Her health has also improved.

How likely would you be to recommend Brookside? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

We are so thankful that dad is in Brookside with such a wonderful caring staff. They always have time for the residents and visitors. They work hard and deserve massive credit. The atmosphere reflects the work and attitude of the staff. All the residents appear to be very content, safe and comfortable. Thank you.

How likely would you be to recommend Brookside? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Louise Newton, Manager at Brookside responded to this review on 18 May 2016:

Thank you Peter for your very kind words, we will continue to do our very best for your relative and all those we serve, I will inform you of the date of our next relative's meeting and hopefully you can come along and get to know other relatives...we even have cake ! hope to see you soon.

During what was an extremely emotional transition from hospital to care home, the staff and management at Brookside were exceptionally caring and understanding to the feelings of my mum and the rest of the family. it has now been a month and my mum has really settled in. Brookside provide genuine care for the people who live there. They are very welcoming and are always willing to answer any questions. They provide stimulating activities and my mum has thrived on the excellent food provided there.

How likely would you be to recommend Brookside? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Louise Newton, Manager at Brookside responded to this review on 29 Mar 2016:

Thank you for your very kind words. Your mum has settled in well and happily has made a good group of friends who are very much enjoying each other's company, you can always hear them having a good giggle!

Ever since my mother arrived at Brookside after a traumatic stay in a local hospital, she has been treated with dignity and respect by all the staff and management. They have helped mum to settle in feel safe and secure and she is now looking better than she has for a long time. My family are very grateful to the manager and all the staff, they do a fantastic job of caring for the residents at Brookside.

How likely would you be to recommend Brookside? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Louise Newton, Manager at Brookside responded to this review on 07 Mar 2016:

Thank you for your kind words. Also thank you to you and your family for your constant support to Brookside, we do try to make the environment home from home and you certainly contribute greatly to that as well as helping out !

Every visit I make you are made to feel very welcome. The staff are very pleasant and always make you feel welcome. There seems to be a lot of activities which is a good way to make the people there feel involved with every day experiences. The rooms are spacey and there is a good environment within the home. Excellent all round.

How likely would you be to recommend Brookside? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care home is very comfortable for my father in law. The staff are extremely caring, nurturing and respectful. The staff are always on hand to answer any queries or concerns we as a family have. The food is all home cooked and is delicious. Extremely good care home and dedicated staff.

How likely would you be to recommend Brookside? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is dad's home. I chose it because it is a safe caring place with very friendly staff. At all times Dad is very well cared for and I know he will be looked after.

How likely would you be to recommend Brookside? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Louise Newton, Manager at Brookside responded to this review on 13 Jan 2016:

Thank you for your very kind words. We will always continue to provide the best possible care to the highest of standards.

I visit my mother on a weekly basis and I am always pleased with the standard of care given to her and the other residents. Often the staff don't know I am there but I have never heard them speak unkindly to any of the residents.

How likely would you be to recommend Brookside? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

After trawling around many care homes, I decided upon Brookside, as soon as I went in I knew it was where I wanted my relative to stay. There was an immediate friendliness from both staff and other residents. A laid back, but caring atmosphere. A smaller residential home, rather than a large one, which is what I was looking for. All residents seem happy; rooms are nice, facilities for fun, enjoyment and relaxation are all good. Turnaround of clothes/bedding laundering is excellent. The day to day needs and care of residents by staff is very high.

How likely would you be to recommend Brookside? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My grandfather was a resident of Brookside care home and now in a nursing home. I went to the manager of Brookside for some professional advice, as I feel my grandfather is not being cared for in his current home. The manager at Brookside was extremely friendly and accommodating and was able to give me the guidance and help I sought. Whilst at the home ALL the staff I met there were pleasant and friendly with smiles on their faces. It was a refreshing change from the home my grandfather now resides at.

How likely would you be to recommend Brookside? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All in all it has been a very positive experience. My mothers quality of life has improved 100%. There is a very friendly atmosphere. The staff are helpful and caring and treat my mother with respect. The manager is very approachable and runs the home in a very efficient way. I have full confidence in the way my mother is being looked after. Every effort is made to make it a real home rather than an institution. Residents are treated as individuals, birthdays are celebrated, trips out arranged and various activities are arranged.

How likely would you be to recommend Brookside? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This care home does everything it's name implies in providing genuine care and a real home for it's residents. The ethos is set by the manager's challenge to her staff to treat each resident as if they are their own parent.

How likely would you be to recommend Brookside? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Care Homes North West England 2017

Recipient: Brookside

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Care Homes North West England 2014

Recipient: Brookside

Date: Saturday 01 Feb 2014

more details

October 2013

National care awards finalist

Recipient: Brookside

Date: Saturday 26 Oct 2013

more details

Job Vacancies

Staff Profiles

No image found

Marie Louise Newton

Job Title: Manager

Joined: 2012

Description:

Louise joined Brookside in March 2012. She has many years experience in management of care and among her list of qualifications includes RMA, ILM, A1 assessors, FAW, risk assessments, key mover aware and she is currently working towards her level 5. Louise is passionate about care and understands the role as a twenty four hour commitment. Louise explains "Care is all about fundamental care, having power with an individual not over them and striving to meet not only their needs but their wishes, aims and aspirations". Louise believes in leading by example and will never compromise on standards of care she and her team of staff provide.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Brookside