Brookside has been delivering the best quality care for over 25 years. Brookside Care Home, is a small, independent and family owned establishment for older people. Brookside's reputation is based on more than twenty five years of care and is endorsed by medical and social care professionals.
Located on the A6 between Clayton-le-Woods and Bamber Bridge, Brookside care home offers a wide range of facilities to suit every need. At Brookside care staff understand your worries and anxieties regarding a choice of home. The owners and their kind and helpful staff can assist you with any queries or requests.
All staff teams are highly trained and experienced with registered nurses and care assistants who undergo National Vocational Qualification training to ensure high-quality standards of care. Brookside staff are carefully chosen and trained assistance is available 24-hours per day.
Care is based on core values of positive living that satisfy social, personal, cultural and religious beliefs: compassion, respect, dignity, privacy, choice, independence and security.
Owner: Mr & Mrs G Parr
Person in charge: Marie Newton (Registered Manager)
Local Authority / Social Services: Lancashire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 25 Service Users
Registered Care Categories*: Old Age
Admission Information: Ages 65+.
Single Rooms: 25
Rooms with ensuite WC: 22
Weekly Charges Guide: Personal Care Single £375 – £500 (These prices are only a guideline, please contact Brookside to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Brookside: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.8 (maximum of 10) for Brookside is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 28 Reviews over all time. This Average Rating is also the rating value for Brookside in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.83 for Brookside is calculated as follows: ( (282 Excellents x 5) + (49 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 335 Ratings = 4.83
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Brookside is based on 8 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 5 positive Reviews (25 registered maximum number of service users ÷ 5). 8 Reviews ÷ 5 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Brookside has a Review Score of 9.8 (9.830) from 28 Reviews
Review submitted from a Postal Card by N L (Son of Resident) on Wednesday 11 April 2018. Relates to March 2018.
Very happy with the care provided as is my mother. Staff are friendly and caring and the home is very well managed. The management and staff obviously do their best to ensure that the physical and mental needs of the residents are catered for.
I have confidence that my mother's needs will be met without me needing to worry or check up on what is going on regarding day to day needs or minor medical problems.
Equally, the family are kept informed of what has gone on and are contacted promptly with any significant concerns. Feedback on the overall running and planning of the home is also excellent (for example activities and refurbishing plans)
How likely would you be to recommend Brookside? Extremely Likely
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Louise Newton, Manager at Brookside responded to this review on 12 Apr 2018:
Thank you for your kind words and taking the time to submit the review, we all do appreciate your feedback.
Review submitted from a Postal Card by Lynn T (Resident) on Friday 23 March 2018. Relates to March 2018.
All the staff at Brookside are very helpful and can not do enough for my mum from day one. They have kept me informed about her care, my mum has settled in a lot better than I thought and this is due to all the help from the staff.
How likely would you be to recommend Brookside? Extremely Likely
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Review submitted from a Postal Card by Linda L (Daughter of Resident) on Friday 8 December 2017. Relates to November 2017.
My mum has been at Brookside for one week and is happy and well cared for. She was taken ill with chest pains this morning and the staff took immediate action. Mum was admitted to hospital, all tests were fine and she is being discharged later this morning.
How likely would you be to recommend Brookside? Extremely Likely
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Review submitted from a Postal Card by Bryan L (Son-in-law of Resident) on Friday 8 December 2017. Relates to November 2017.
We have only moved my mother-in-law to Brookside on Monday last but she is arguably integrating with staff and other residents. She is more willing to go activities and is happy to talk with others because of the happy atmosphere that is in the whole home. Thanks for your support.
How likely would you be to recommend Brookside? Extremely Likely
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Review submitted from a Website Submission by Nigel H (Relative of Resident) on Friday 17 November 2017. Relates to December 2016.
Our Father went to Brookside care home after spending several weeks in hospital.
During his time there and up to his passing away he was treated as a member of a family.
All staff members which include manager, care assistance, activity personnel, cook and cleaner all showed a devotion to duty.
They treat all clients with dignity and respect.
We would also like to thank you all for your comfort and support at his passing away.
Thank you all once again you are a credit to your profession.
How likely would you be to recommend Brookside? Extremely Likely
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Louise Newton, Manager at Brookside responded to this review on 01 Dec 2017:
We remember your father with fondness and I am so grateful to hear your kind words. Sadly we do have to goodbye to those we care for and although we as a team of staff find it quite difficult we are very mindful that it is much harder for close family and friends and as such we strive to bring comfort and care at the most difficult of times. To hear your kind words confirms we are doing our best and we will continue to do so.
Review submitted from a Postal Card by Graham T (Nephew of Resident) on Tuesday 18 July 2017. Relates to July 2017.
My aunt has been a resident in Brookside for the last 6 years. The home is always clean and tidy, the staff and managers are most helpful when dealing with them. The food is good and there is a good atmosphere throughout. My aunt is being well looked after and cared for.
How likely would you be to recommend Brookside? Extremely Likely
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Review submitted from a Postal Card by Stewart M (Son of Resident) on Tuesday 18 July 2017. Relates to July 2017.
I'm very happy with the level of care that my mum is receiving. The staff do a great job of looking after her and are very friendly and welcoming.
How likely would you be to recommend Brookside? Extremely Likely
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Review submitted from a Postal Card by P G (Son of Resident) on Thursday 22 June 2017. Relates to June 2017.
The manager and her staff here all show my mother love and have given her a standard carer that is exemplary and is a testament to their vocation.
My daughter who is a senior nursing sister on a very demanding ward, confirms they are fantastic in the care they provide.
It is comforting to know mum is receiving the best of care.
How likely would you be to recommend Brookside? Extremely Likely
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Louise Newton, Manager at Brookside responded to this review on 22 Jun 2017:
Thank you so much, it is always appreciated when we receive reviews, it helps us to improve where needed but also lifts our spirits in sometimes difficult times. Your words are lovely to read and we really do thank you sincerely for what you have said.
Review submitted from a Postal Card by Richard L (Son of Resident) on Thursday 30 March 2017. Relates to March 2017.
Excellent management and staff. Very courteous and helpful in all aspects of care and comfort towards residents.
How likely would you be to recommend Brookside? Extremely Likely
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Review submitted from a Postal Card by John W (Brother of Resident) on Tuesday 24 January 2017. Relates to January 2017.
My sister is suffering from Alzheimer's disease and could no longer live at home alone. She was moved into Brookside care home in the later part of 2016 under the care of the manager and her team. We have had other relatives placed into care in the past. Without hesitation, we cannot praise the Manager and her team enough. What an excellent facility this is. The care provided for my sister is simply "second to none!".
How likely would you be to recommend Brookside? Extremely Likely
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Review submitted from a Postal Card by K C (Daughter of Resident) on Tuesday 17 January 2017. Relates to January 2017.
Very caring staff. Genuine interest in residents and their welfare, nothing is too much trouble. Knowledgeable on legislation, medication and what is in the best interest of the person they are caring for. Forthright, in voicing concerns to other public service providers, will raise constructive objections to social care proposals, if it is not in the best interests of the person being cared for. Cater for all aspects of care, personal, social, medical. Cannot recommend highly enough. The team are excellent.
How likely would you be to recommend Brookside? Extremely Likely
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Louise Newton, Manager at Brookside responded to this review on 17 Jan 2017:
Thank you for your very kind review. We constantly strive to improve and always work to the very highest of standards.
Review submitted from a Postal Card by Martyn L (Friend of Resident) on Thursday 29 December 2016. Relates to December 2016.
The carers at Brookside have been extremely patient with my friend and unbelievably supportive to me and family members. They have truly been a rock through trying times.
How likely would you be to recommend Brookside? Extremely Likely
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Louise Newton, Manager at Brookside responded to this review on 03 Jan 2017:
Thank you for your kind words, I am always happy to hear that we not only support those in our care but family and friends too as we do understand that sometimes family struggle as well. We look to the new with renewed vigour and commitment to care being at the forefront of all we do.
Review submitted from a Postal Card by Emma D (Daughter of Resident) on Thursday 29 December 2016. Relates to December 2016.
In the past few months, we as a family have received more support since my father moved to Brookside than ever before. All the staff are amazing! They are kind, caring and supportive. I trust them 100% to care for my father. Brookside's manager is exceptional and nothing is too much. She is beyond supportive. I cannot thank everyone here enough.
How likely would you be to recommend Brookside? Extremely Likely
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Louise Newton, Manager at Brookside responded to this review on 30 Dec 2016:
Thank you so much for those lovely kind words, I am very emotional reading those lovely comments.
We will move into 2017 with the same values as a team to constantly try to improve and to continue to a standard of the highest care.
Review submitted from a Postal Card by Jane D (Wife of Resident) on Tuesday 13 December 2016. Relates to November 2016.
Mu husband joined the residents at Brookside mid-November. He is not the easiest of people to deal with, indeed I find him very challenging. The staff at Brookside have been wonderful, very supportive and professional in their dealing with him despite his often challenging behaviour. They have shown kindness and patience and put their foot down when required. The manager is excellent, I cannot fault her, she has been absolutely brilliant with my husband and toward the rest of the family and giving us all peace of mind.
How likely would you be to recommend Brookside? Extremely Likely
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Louise Newton, Manager at Brookside responded to this review on 28 Dec 2016:
Thank you, Jane, for your kind words, we continue to strive to do our best and understand that every individual is different.
Review submitted from a Postal Card by Catherine C (Daughter of Resident) on Friday 30 September 2016. Relates to September 2016.
The care my father and family received from Brookside care home was excellent. The staff went above and beyond their everyday duties. It feels like home from home. Cannot praise them enough.
How likely would you be to recommend Brookside? Extremely Likely
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Review submitted from a Postal Card by S S (Daughter of Resident) on Monday 12 September 2016. Relates to August 2016.
My father went to Brookside Care Home in July for respite. He became ill and after a stay in hospital (1 week) he returned to Brookside as a permanent resident. His care has been very good after coming out of the hospital with a grade 3 bedsore. Brookside staff and district nurses helped my fathers sore to heal. He is a dementia patient who is looked after with dignity and respect. All staff and especially care manager very good.
How likely would you be to recommend Brookside? Extremely Likely
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Review submitted from a Postal Card by Jean P (Daughter-in-law of Resident) on Tuesday 16 August 2016. Relates to July 2016.
My mother-in-law has always been a strong minded person and has said on many occasions she would not go into a care home and this comment has been on the relatives minds for some time. She is now 90 years of age with deteriorating health, so we were concerned after leaving hospital, after her latest fall, that she would refuse to go to be cared for. It is now a relief to see her settled at 'Brookside' with caring staff, and home cooked food. Her health has also improved.
How likely would you be to recommend Brookside? Extremely Likely
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Review submitted from a Website Submission by Peter (Son of Resident) on Friday 13 May 2016. Relates to May 2016.
We are so thankful that dad is in Brookside with such a wonderful caring staff. They always have time for the residents and visitors. They work hard and deserve massive credit. The atmosphere reflects the work and attitude of the staff. All the residents appear to be very content, safe and comfortable. Thank you.
How likely would you be to recommend Brookside? Extremely Likely
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Louise Newton, Manager at Brookside responded to this review on 18 May 2016:
Thank you Peter for your very kind words, we will continue to do our very best for your relative and all those we serve, I will inform you of the date of our next relative's meeting and hopefully you can come along and get to know other relatives...we even have cake ! hope to see you soon.
Review submitted from a Postal Card by Isobel E (Daughter of Resident) on Tuesday 29 March 2016. Relates to February 2016.
During what was an extremely emotional transition from hospital to care home, the staff and management at Brookside were exceptionally caring and understanding to the feelings of my mum and the rest of the family. it has now been a month and my mum has really settled in. Brookside provide genuine care for the people who live there. They are very welcoming and are always willing to answer any questions. They provide stimulating activities and my mum has thrived on the excellent food provided there.
How likely would you be to recommend Brookside? Extremely Likely
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Louise Newton, Manager at Brookside responded to this review on 29 Mar 2016:
Thank you for your very kind words. Your mum has settled in well and happily has made a good group of friends who are very much enjoying each other's company, you can always hear them having a good giggle!
Review submitted from a Postal Card by Ellen D (Daughter of Resident) on Monday 7 March 2016. Relates to February 2016.
Ever since my mother arrived at Brookside after a traumatic stay in a local hospital, she has been treated with dignity and respect by all the staff and management. They have helped mum to settle in feel safe and secure and she is now looking better than she has for a long time. My family are very grateful to the manager and all the staff, they do a fantastic job of caring for the residents at Brookside.
How likely would you be to recommend Brookside? Extremely Likely
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Louise Newton, Manager at Brookside responded to this review on 07 Mar 2016:
Thank you for your kind words. Also thank you to you and your family for your constant support to Brookside, we do try to make the environment home from home and you certainly contribute greatly to that as well as helping out !
Review submitted from a Postal Card by Keith S (Son of Resident) on Thursday 28 January 2016. Relates to January 2016.
Every visit I make you are made to feel very welcome. The staff are very pleasant and always make you feel welcome. There seems to be a lot of activities which is a good way to make the people there feel involved with every day experiences. The rooms are spacey and there is a good environment within the home. Excellent all round.
How likely would you be to recommend Brookside? Extremely Likely
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Review submitted from a Postal Card by Claire F (Daughter-in-law of Resident) on Wednesday 13 January 2016. Relates to December 2015.
The care home is very comfortable for my father in law. The staff are extremely caring, nurturing and respectful. The staff are always on hand to answer any queries or concerns we as a family have. The food is all home cooked and is delicious. Extremely good care home and dedicated staff.
How likely would you be to recommend Brookside? Extremely Likely
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Review submitted from a Postal Card by Andy D (Son of Resident) on Wednesday 13 January 2016. Relates to December 2015.
This is dad's home. I chose it because it is a safe caring place with very friendly staff. At all times Dad is very well cared for and I know he will be looked after.
How likely would you be to recommend Brookside? Extremely Likely
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Louise Newton, Manager at Brookside responded to this review on 13 Jan 2016:
Thank you for your very kind words. We will always continue to provide the best possible care to the highest of standards.
Review submitted from a Website Submission by Damian G (Son of Resident) on Tuesday 29 December 2015. Relates to December 2015.
I visit my mother on a weekly basis and I am always pleased with the standard of care given to her and the other residents. Often the staff don't know I am there but I have never heard them speak unkindly to any of the residents.
How likely would you be to recommend Brookside? Extremely Likely
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Review submitted from a Postal Card by Christine B (Daughter-in-law of Resident) on Thursday 10 December 2015. Relates to November 2015.
After trawling around many care homes, I decided upon Brookside, as soon as I went in I knew it was where I wanted my relative to stay. There was an immediate friendliness from both staff and other residents. A laid back, but caring atmosphere. A smaller residential home, rather than a large one, which is what I was looking for. All residents seem happy; rooms are nice, facilities for fun, enjoyment and relaxation are all good. Turnaround of clothes/bedding laundering is excellent. The day to day needs and care of residents by staff is very high.
How likely would you be to recommend Brookside? Extremely Likely
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Review submitted from a Postal Card by W L (Granddaughter of Resident) on Wednesday 18 November 2015. Relates to October 2015.
My grandfather was a resident of Brookside care home and now in a nursing home. I went to the manager of Brookside for some professional advice, as I feel my grandfather is not being cared for in his current home. The manager at Brookside was extremely friendly and accommodating and was able to give me the guidance and help I sought. Whilst at the home ALL the staff I met there were pleasant and friendly with smiles on their faces. It was a refreshing change from the home my grandfather now resides at.
How likely would you be to recommend Brookside? Extremely Likely
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Review submitted from a Postal Card by Sandra F (Daughter of Resident) on Wednesday 14 October 2015. Relates to October 2015.
All in all it has been a very positive experience. My mothers quality of life has improved 100%. There is a very friendly atmosphere. The staff are helpful and caring and treat my mother with respect. The manager is very approachable and runs the home in a very efficient way. I have full confidence in the way my mother is being looked after. Every effort is made to make it a real home rather than an institution. Residents are treated as individuals, birthdays are celebrated, trips out arranged and various activities are arranged.
How likely would you be to recommend Brookside? Extremely Likely
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Review submitted from a Postal Card by Alan F (Son-in-law of Resident) on Monday 12 October 2015. Relates to October 2015.
This care home does everything it's name implies in providing genuine care and a real home for it's residents. The ethos is set by the manager's challenge to her staff to treat each resident as if they are their own parent.
How likely would you be to recommend Brookside? Extremely Likely
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February 2018
April 2017
February 2016
October 2013
Job Title: Manager
Joined: 2012
Description:
Louise joined Brookside in March 2012. She has many years experience in management of care and among her list of qualifications includes RMA, ILM, A1 assessors, FAW, risk assessments, key mover aware and she is currently working towards her level 5. Louise is passionate about care and understands the role as a twenty four hour commitment. Louise explains "Care is all about fundamental care, having power with an individual not over them and striving to meet not only their needs but their wishes, aims and aspirations". Louise believes in leading by example and will never compromise on standards of care she and her team of staff provide.
