Brookside Care Home

Brookside Care Home is everything a care home should be. Care is delivered with warmth, humour and affection. The staff are open, approachable and available. The manager is excellent and has obviously instilled a wonderful culture of treating all residents with the utmost respect for their needs and wishes and recognition of this being their home. Living overseas I always feel involved and included in mums care. On visiting or in phone calls, Mum consistently tells me how content and well cared for she feels.

My Mum has been at Brookside for nearly 2 years I think now, and the standard is just as high as when she first went in. The staff and management are amazing they can't do enough for residents and families. I am always singing their praises to family and friends. My Mum has always got a smile on her face when I go to see her, which is every day, as I'm only round the corner. I seriously can't find fault with the home or any of the staff and management. I am just so happy that she is safe, sound and happy. Mum loves the food too, which believe me is a bonus.

My Aunt is a resident at Brookside following a fall and now requires care on a full-time basis. The care is fabulous. She has her own private room, but there are lounges for her to go to when she wants. The staff are friendly and nothing is too much trouble. Plenty of activities are organised, but she also has the freedom to attend other activities outside the home. Her friends and family are welcomed at the home. My Aunt enjoys life in a safe and secure place and she is very happy. Thank you Brookside.

Mum has been a resident at Brookside for 3 years. She is now receiving end of life care at the home. We are fully involved in the planning of Mum's care, the staff are absolutely amazing. Nothing is too much trouble. We come and go as we please and the manager is always available if we have concerns. I am so pleased we chose to keep Mum here for her end of life care, the staff are just like family. They treat her with love, compassion and dignity at all times, making it easier for us, the family on this sad journey.

The manager and her staff provided excellent care for dad during his 8 months at Brookside, always treating him with the greatest of respect and meeting his individual needs. Despite him being unwell, we will always remember dad's time at Brookside as happy times. Dad loved the garden and was encouraged to take part in the wonderful activities provided for the residents and everything possible was done to make sure that he was truly cared for. We were always confident that his care was being managed and coordinated to the highest standards and this was a great comfort to us. Family members were always - and still are - warmly welcomed. I cannot thank the manager and all her staff at Brookside enough for all they do.

My mum was only a resident of the Home for a few days. We just wish it could have been longer. Every member of staff was caring, professional and friendly towards my mum and me and my family. We cannot praise the Home and staff highly enough and have no hesitation in recommending them to anyone.

Equally, the family are kept informed of what has gone on and are contacted promptly with any significant concerns. Feedback on the overall running and planning of the home is also excellent (for example activities and refurbishing plans)

We have only moved my mother-in-law to Brookside on Monday last but she is arguably integrating with staff and other residents. She is more willing to go activities and is happy to talk with others because of the happy atmosphere that is in the whole home. Thanks for your support.

My mum has been at Brookside for one week and is happy and well cared for. She was taken ill with chest pains this morning and the staff took immediate action. Mum was admitted to hospital, all tests were fine and she is being discharged later this morning.

Thank you all once again you are a credit to your profession.

I'm very happy with the level of care that my mum is receiving. The staff do a great job of looking after her and are very friendly and welcoming.

My aunt has been a resident in Brookside for the last 6 years. The home is always clean and tidy, the staff and managers are most helpful when dealing with them. The food is good and there is a good atmosphere throughout. My aunt is being well looked after and cared for.

It is comforting to know mum is receiving the best of care.

Excellent management and staff. Very courteous and helpful in all aspects of care and comfort towards residents.

The carers at Brookside have been extremely patient with my friend and unbelievably supportive to me and family members. They have truly been a rock through trying times.

Mu husband joined the residents at Brookside mid-November. He is not the easiest of people to deal with, indeed I find him very challenging. The staff at Brookside have been wonderful, very supportive and professional in their dealing with him despite his often challenging behaviour. They have shown kindness and patience and put their foot down when required. The manager is excellent, I cannot fault her, she has been absolutely brilliant with my husband and toward the rest of the family and giving us all peace of mind.

In the past few months, we as a family have received more support since my father moved to Brookside than ever before. All the staff are amazing! They are kind, caring and supportive. I trust them 100% to care for my father. Brookside's manager is exceptional and nothing is too much. She is beyond supportive. I cannot thank everyone here enough.

My sister is suffering from Alzheimer's disease and could no longer live at home alone. She was moved into Brookside care home in the later part of 2016 under the care of the manager and her team. We have had other relatives placed into care in the past. Without hesitation, we cannot praise the Manager and her team enough. What an excellent facility this is. The care provided for my sister is simply "second to none!".

Very caring staff. Genuine interest in residents and their welfare, nothing is too much trouble. Knowledgeable on legislation, medication and what is in the best interest of the person they are caring for. Forthright, in voicing concerns to other public service providers, will raise constructive objections to social care proposals, if it is not in the best interests of the person being cared for. Cater for all aspects of care, personal, social, medical. Cannot recommend highly enough. The team are excellent.

The care my father and family received from Brookside care home was excellent. The staff went above and beyond their everyday duties. It feels like home from home. Cannot praise them enough.