Clough House Residential Care Home is situated in a beautiful lovely conservation area in the centre of Leyland, close to Worden Park, St Andrews Church, Leyland Cross and the Tesco Supermarket and shopping area. It was built at the end of the 17th Century as a private dwelling house, but with the addition of a six bedroom extension became a care home in the late 80s.
Residents are accommodated on two floors, with chair lift access to the first floor. There are 12 single rooms and one shared room, some with beamed ceilings, two spacious lounge areas, as well as a separate dining room and an enclosed garden to the rear accompanied with garden areas to the front.
The care home provides all the mod cons that one would come to expect from a modern day care home from the comprehensive nurse call system to modern day central heating and double glazing.
All food is prepared and freshly cooked on the premises with a choice of menus. A varied menu of traditional home cooking is provided as well as diabetic and specialist diets where specified.
All staff are suitably trained in care services, the majority with NVQ qualifications.
Visitors are welcome at all times without appointments.
Group: Diamond Care Homes
Person in charge: Michelle Darwen (Manager)
Local Authority / Social Services: Lancashire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 14 Service Users
Registered Care Categories*: Dementia • Old Age
Admission Information: Ages 65+.
Single Rooms: 14
Rooms with ensuite WC: 0
Weekly Charges Guide: Personal Care Single £512 – £522 (These prices are only a guideline, please contact Clough House to find out the exact price for your requirements.)
Facilities & Services: Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Visiting:
Contact the manager please
Parking:
A Car park is available.
Latest Care Quality Commission* Report on Clough House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.7 (maximum of 10) for Clough House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Clough House in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.8 out of 5 from 4 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.932 for Clough House is calculated as follows: ( (55 Excellents x 5) + (4 Goods x 4) ) ÷ 59 Ratings = 4.932
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.75 Points relating to the number of positive Reviews for Clough House is based on 4 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 = 3.75
Target of 2.8 positive Reviews (14 registered maximum number of service users ÷ 5). 4 Reviews ÷ 2.8 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Clough House has a Review Score of 9.7 (9.682) from 5 Reviews
Review submitted from a Postal Card by L E (Friend of Resident) on Friday 23 March 2018. Relates to February 2018.
I would like to take this opportunity to thank the staff and management of Clough House for all their excellent care they gave my friend while he stayed at the home which was for 3ys.
Sadly he passed away in February 2018. He was always happy and content to stay at the house which says a lot. I found the home clean and the food very good.
The manager and all staff a very big thank you.
How likely would you be to recommend Clough House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by T E (Nephew of Resident) on Wednesday 7 March 2018. Relates to January 2018.
All the staff were very helpful and very caring to the resident and very friendly with the families.
How likely would you be to recommend Clough House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by J E (Brother of Resident) on Wednesday 7 March 2018. Relates to January 2018.
My brother was in Clough House for three years.
He felt safe and well.
The staff and management are top class.
Thank you.
How likely would you be to recommend Clough House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by J C (Power of Attorney Solicitor of Resident) on Tuesday 27 February 2018. Relates to January 2018.
For the three years our resident lived at Clough House he was cared for as if he'd been living with family. The staff are amazing - caring, kind, approachable, friendly, understanding. They treat each resident as an individual, tailor the care plans to individual's needs and cope with idiosyncracies amazingly well! The turnover of staff is negligible, which indicates a well-run place.
I cannot recommend Clough House highly enough- it is a 'home from home'
How likely would you be to recommend Clough House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Patricia B (Daughter-in-law of Resident) on Thursday 30 July 2015. Relates to July 2015.
We called at Clough House to enquire about the possibility of my mother-in-law coming into residential care, the warden welcomed us and showed us around. She answered all our questions and put my mother-in-law at ease. The staff were all very friendly and pleasant.
How likely would you be to recommend Clough House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Value for Money
, Home Manager at Clough House responded to this review on 30 Jul 2015:
Its always lovely to receive posite feedback about our home. Our aim is that service users are happy, well cared for, in a safe and friendly environment and they call this there "home".
There are currently no Care Home Idol entrants who have performed at Clough House