Trewan House

I can only say we are glad Mum is happy safe and well looked after and we would recommend Trewan to anyone needing this service.

Rooms are always clean and tidy . There has been a change of managers just lately but this has not impacted on the residents.

I have always felt happy with my Mums care and the staff look after the residents well. My Mum is settled here and has lots of visitor's. I have peace of mind knowing that my Mum is in a safe environment. The Manager and Staff are approachable and are willing to help with any queries.

Mum arrived at Trewan House a few years ago after receiving poor care in other nearby establishments. She quickly put on weight and became far more ambulant with support. The staff have always been kind and caring with Mum, as well as with me, which is so important as I live so far away. I could not fault any aspect of the service provided at Trewan House.

Excellent care for my grandparents. They are well looked after, kept very clean and are doing really well. They are both happy here and can see how much better they are from coming here. Their mobility is also a lot better since becoming a resident.

It is a happy place, the home is clean and comfortable. The food is excellent, the home is well-run and very organised and the residents are well looked after. The activity coordinator is excellent and has lots of new ideas.

Staff are committed and have the needs of the residents as a priority. Meeting the needs of a disparity of residents, in terms of age, gender and risk, is hard work and no doubt this home would benefit from extra staffing resources and more robust support from the local authority. Despite this, the team makes every effort to support the needs of every resident. I think excellence ratings are unhelpful as this gives the impression that there is no need for improvement. In every field within the caring professions, there is always room for improvement.

The manager and all the staff are very approachable and helpful.

Not that I have had a problem as things seem to be fine. When I take Mum out, she can’t wait to get back. I know she feels secure being there and is always greeted with open arms by carers and management when she returns from being out with family.

The accommodation is clean and tidy and only recently the common/shared facilities have been refurbished and redecorated with little disturbance to the residents.

Top marks for achieving this without causing distress to the residents.

Well done team.

Thank you.

Mum has only been in Trewan House two months and so far, the family and friends are happy with the care they provide.

There are not enough characters here for me to give an in-depth review, my mother was a resident for 3 years, passing away there on October 13th 2022. Standards had initially been very high but had started to slip all around in the last 18 months or so. Suffice to say my brother and I had on a couple of occasions spoken to alternative care homes. To be fair there were "specific" carers who were exemplary. Brief summary, my mother passed away in the very early hours of the 13th. Apart from staff members who were on duty later that morning when my brother and I called, (even today as I write this review) I have not had any contact from any of the management, no "sorry about", no "condolences" or even a card and though advised of funeral service dates, no representation from Trewan House attended. I had also paid my mother's last invoice up to and including 31st October and no refund to date has been offered or forwarded.

My visit is allowed to take place in the main residents' lounge, which is much appreciated due to Mum'd mobility. Whilst staffing levels do vary, I have noticed once afternoon entertainment ends, it would be beneficial if one of the carers could be based there rather than in the adjacent dining room. Without a presence, it makes it difficult for residents to obtain assistance. Everyone is addressed by first name, making it personable and I am always welcome.

Staff are attentive to the residents' needs. They go out of their way to ensure that they are happy and comfortable in their surroundings and constantly talk to the residents. At meal times, the staff will always try to accommodate the residents' preference of meals. My wife's bedroom is always clean and tidy. Since the new owners have taken over, they are investing in the home to improve the facilities for the residents. When they speak to my wife she always greets them with a smile which is comforting for me, as I know she is happy.