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Town Moor House has a Review Score of 9.9 (9.934) out of 10, based on 27 reviews in the last 2 years. Over all time Town Moor House has 39 reviews.
Review from P B (Son of Resident) published on 25 April 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Claire Pegg, Manager at Town Moor House
Thank you so much for your review, We are pleased that you and your mum are happy at Town Moor House, I will ensure the feedback is given to the staff.
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Review from Janette B (Daughter of Resident) published on 16 April 2025
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Overall Experience
5.0 out of 5
Reply from Claire Pegg, Manager at Town Moor House
Thank you for your review and feedback. We are pleased to hear that you and your Mum are happy with thecare. I will ensure this feedback is given to the staff.
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Review from A F (Daughter of Resident) published on 8 April 2025
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Overall Experience
5.0 out of 5
Reply from Claire Pegg, Manager at Town Moor House
Thank you again for taking the time to leave us your review. I will ensure this feedback is re-laid to the staff. We are pleased to hear that you and your mum were happy with the care and supported her in her last few days.
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Review from Mark H (Nephew of Resident) published on 12 December 2024
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Overall Experience
5.0 out of 5
Reply from Claire Pegg, Manager at Town Moor House
Thank you for making time to give your feedback. We pride yourself on our care and environment.
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Review from Chloe B (Granddaughter of Resident) published on 30 August 2024
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Overall Experience
5.0 out of 5
Reply from Claire Pegg, Manager at Town Moor House
Thank you very much for your wonderful feedback and kind words. I will ensure this is relayed to staff.
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Review from Beverly C (Daughter-in-law of Resident) published on 30 August 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Claire Pegg, Manager at Town Moor House
Thank you very much for your wonderful feedback and kind words. I will ensure this is relayed to staff.
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Review from Karen L (Daughter of Resident) published on 30 August 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Claire Pegg, Manager at Town Moor House
Thank you very much for your wonderful feedback and kind words. I will ensure this is relayed to staff.
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Care / Support
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Treated with Dignity
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Review from G W (Daughter of Resident) published on 30 August 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Claire Pegg, Manager at Town Moor House
Thank you for your kind words and review. We are very happy that your Dad has settled. Lovely gentleman.
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Review from Michelle A (Daughter of Resident) published on 5 August 2024
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Overall Experience
5.0 out of 5
Reply from Claire Pegg, Manager at Town Moor House
Thank you for your review and feedback. We are so happy that Mum has settled in well and enjoying the activities.
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Review from Susan R (Mother of Resident) published on 28 June 2024
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Overall Experience
5.0 out of 5
Reply from Claire Pegg, Manager at Town Moor House
Thank you for your feedback, I will past this onto staff. I'm so happy that your Mum is happy.
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Review from Amanda C (Daughter of Resident) published on 26 June 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Claire Pegg, Manager at Town Moor House
Thank you for your review and kind words. I will ensure I feed it back to my team.
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Review from Rebecca A (Granddaughter of Resident) published on 26 June 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Claire Pegg, Manager at Town Moor House
Thank you for your review and kind words. I will ensure I feed it back to my team.
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Care / Support
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Review from Rachael C (Granddaughter of Resident) published on 26 June 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Claire Pegg, Manager at Town Moor House
Thank you for your review and kind words. I will ensure I feed it back to my team.
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Review from I M (Grandson of Resident) published on 30 May 2024
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Overall Experience
5.0 out of 5
Reply from Claire Pegg, Manager at Town Moor House
Thank you very much for your wonderful feedback and kind word. I will ensure this is relayed to staff.
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Review from L B (Daughter of Resident) published on 23 May 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Claire Pegg, Manager at Town Moor House
Thank you for taking the time to complete your review and for your feedback.
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Review from Peter J (Friend of Resident) published on 21 May 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Claire Pegg, Manager at Town Moor House
Thank you for your feedback. It is much appreciated.
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Review from E R (Daughter of Resident) published on 21 May 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Claire Pegg, Manager at Town Moor House
Thank you for your kind words and feedback. We care deeply and it is nice it shows.
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Review from Franca P (Daughter of Resident) published on 15 May 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Claire Pegg, Manager at Town Moor House
Thank you for your kind feedback. I will pass this onto the staff.
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Care / Support
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Review from Davina G (Daughter of Resident) published on 14 May 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Claire Pegg, Manager at Town Moor House
Thank you very much for your feedback and very kind words, we are very proud of our team.
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Review from Marie W (Daughter of Resident) published on 13 May 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Claire Pegg, Manager at Town Moor House
Thank you for your feedback. We will ensure this is fed back to staff.
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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The Review Score of 9.9 (9.934) out of 10 for Town Moor House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.934 for Town Moor House is calculated as follows: ( (299 Excellents x 5) + (21 Goods x 4) ) ÷ 320 Ratings = 4.934
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Town Moor House is based on 27 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 27 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Oct 2022
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Job Title: Home Manager
Joined: 2016
Claire started her career in Social Care working as a Domiciliary Community Care Assistant. In 2008 Claire moved into a 24-hour residential care home working as a Care Assistant and then was promoted to Senior Care Assistant.
Claire started at Trust Care in September 2016 employed as a Senior Care Assistant and Clinical Lead at Woodlea Residential Home. After intensive training and personal development Claire progressed to Deputy Manager and then Home Manager of Town Moor House.
Claire said "I feel valued and appreciated. Excellent support at Trust Care, thank you for believing in me and getting me to believe in myself."
Job Title: Deputy Manager
Joined: 2020
Jill first started her career at the age of 18 as a Care Assistant, after completing her Level 2 and Level 3 qualifications in Health & Social Care Jill was quickly promoted to Team Leader and started her Senior Care Assistant practical training. Jill is now the proud Deputy of Town Moor House.
Jill said "Trust Care is a warm and friendly company, The Directors Steve & Andrew know their staff by name any problem we have at the home is quickly dealt with and they are extremely supportive. Been at Town Moor House I feel I am coming home each day learning something new and doing the best for our residents"
Job Title: Administrator
Joined: 2022
"I only joined the care sector for the first time in February 2022. Prior to this, I worked in the legal sector as a legal secretary for nearly 16 years.
I decided to join Trust Care as I felt that the time had come for a change in career, also the job role was more suited to my family life. I can drop my children at school and pick them up which I couldn’t do with any other job advertised."
"Within Trust Care, you are treated and valued as an individual person, not just a number. Management and members of staff are extremely supportive of each other. Training is always provided which is beneficial for your job role. Nothing is ever too much trouble. We have a fantastic Home Manager who is supportive and approachable. The Home has a very “homely feel” and doesn’t feel like you are actually coming to work. Such an amazing company to work for, which makes the morale much more positive."
