Town Moor House

1/2 Town Moor Avenue, Doncaster DN2 6BL
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9.9 41 Reviews
  • Town Moor House, Doncaster
Town Moor House, in Doncaster, provides comfortable residential care, with over 20 years of experience in aspiring to the highest standards.

The friendly service maintains an on-going focus on quality, with the team highly-skilled in monitoring residents residents over long-term periods.

Home-cooked food supports good nutrition, while a spacious interior is ideal for an active and versatile lifestyle. Visitors are made to feel welcome and the service respects the independence of residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 29 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1030 – £1030
  • Self-Funded Residential Dementia Care: £1030 – £1030
  • RESPITE Self-Funded Residential Care: £1030 – £1030
  • RESPITE Self-Funded Residential Dementia Care: £1030 – £1030

We also accept local authority funded residents, please enquire.

These prices are only a guideline, please contact Town Moor House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Claire Pegg (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (29)

Town Moor House Reviews (41)

9.9

Town Moor House has a Review Score of 9.9 (9.939) out of 10, based on 29 reviews in the last 2 years.
Over all time Town Moor House has 41 reviews.

Overall Experience
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Date Published
  • 41
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Reviewer Connection to Town Moor House
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Total of 41, showing 1-20
Review from P F (Daughter of Resident) published on 20 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've recently moved my mum to this care home and it's the best thing I have ever done, the care from everyone, from the manager, career's, activities coordinator,kitchen, domestic and laundry is second, to none and she's really settled in and enjoying herself. I can't thank them all enough
Reply from Claire Pegg, Manager at Town Moor House

Thank you for your kind words, I will pass them on to the team. We try our best.

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Review from Sarah-Jayne A (Daughter of Resident) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care staff go above and beyond for their residents. They are helpful and supportive. Good with communication with family members. They spend time with residents and provide day trips for those who want and able to go to the places. All staff are approachable and friendly.
Reply from Claire Pegg, Manager at Town Moor House

Thank you for your review and lovely feedback. Our care staff are amazing. Thanks again

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Review from P B (Son of Resident) published on 25 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Town Moor House in mid February and I have been extremely happy with her surroundings and the care given by the staff.
Her room is spacious, well equipped and has a homely feel. There are plenty of bathrooms and the communal areas, such as the lounges and dining room, are lovely.
The
meals are very good and plentiful.
There is access to outside areas when the weather is nice and there are regular activities and trips organised.
A hairdresser visits weekly and a chiropodist comes to the home every six weeks.
It really is a lovely place for mum now that she cannot manage in her own home.
I now feel happy that she is safe, well nourished and cared for.
Reply from Claire Pegg, Manager at Town Moor House

Thank you so much for your review, We are pleased that you and your mum are happy at Town Moor House, I will ensure the feedback is given to the staff.

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Review from Janette B (Daughter of Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Town moor house since March 2025
The staff are absolutely amazing they go above and beyond to make sure my mum is happy .
The food is fabulous , mum is putting in weight . I can't recommend Town Moor House enough .
Reply from Claire Pegg, Manager at Town Moor House

Thank you for your review and feedback. We are pleased to hear that you and your Mum are happy with thecare. I will ensure this feedback is given to the staff.

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Review from A F (Daughter of Resident) published on 8 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went into town moor for 2 weeks respite just to give myself and my partner a break. My mum was only there a few days as unfortunately she passed away there. ( nothing to do with the home). The few days she was there she was treated well and always had a good word to say about the carers and the
care she received. I know that if only for the short amount of time she was there she was happy and she was thinking about making town moor her permanent home. Cannot thank the staff enough for making her happy in her last few days of her life as I know she could be difficult at times and for that I will always be grateful. Thankyou town moor
Reply from Claire Pegg, Manager at Town Moor House

Thank you again for taking the time to leave us your review. I will ensure this feedback is re-laid to the staff. We are pleased to hear that you and your mum were happy with the care and supported her in her last few days.

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Review from Mark H (Nephew of Resident) published on 12 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel very satisfied with the care given with care, compassion and empathy. My aunt has settled well and appears to be very happy and relaxed due to the nice warm and friendly environment of the staff. The home has just undergone a slight renovation which has brightened the rooms up.
Reply from Claire Pegg, Manager at Town Moor House

Thank you for making time to give your feedback. We pride yourself on our care and environment.

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Review from Chloe B (Granddaughter of Resident) published on 30 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nanna has been here for over a year now and we have always had a positive experience. This was a last resort for us and we couldn't have chosen a better home for her. The home is always clean and tidy and I love looking at photo updates of what they are getting up to.
Reply from Claire Pegg, Manager at Town Moor House

Thank you very much for your wonderful feedback and kind words. I will ensure this is relayed to staff.

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Review from Beverly C (Daughter-in-law of Resident) published on 30 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
On my visits to see my father-in-law the staff are very helpful and caring towards me and my father-in-law, nothing is too much trouble, they go over and above to help. It is a pleasure to go and see him in the home.
Reply from Claire Pegg, Manager at Town Moor House

Thank you very much for your wonderful feedback and kind words. I will ensure this is relayed to staff.

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Review from Karen L (Daughter of Resident) published on 30 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been in Town Moor House now for 3 weeks respite and we are delighted with the care he has received. I have no hesitation in recommending this care home. The staff are all wonderful and Dad is very happy.
Reply from Claire Pegg, Manager at Town Moor House

Thank you very much for your wonderful feedback and kind words. I will ensure this is relayed to staff.

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Review from G W (Daughter of Resident) published on 30 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad recently moved in for respite care and the staff have been very welcoming. Dad is very frail but the compassion they show when dealing with him is so reassuring for us - knowing he is safe and cared for is everything to us. He has already settled in and can't now imagine being elsewhere!
Reply from Claire Pegg, Manager at Town Moor House

Thank you for your kind words and review. We are very happy that your Dad has settled. Lovely gentleman.

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Review from Michelle A (Daughter of Resident) published on 5 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved in recently to Town Moor House and has settled in really well. It feels so homely there and the staff are lovely and caring and I know Mum is safe and well looked after. She's been participating in the activities and enjoyed a trip out to a garden centre. I can't thank the staff enough for
all they do. Highly recommend this wonderful home.
Reply from Claire Pegg, Manager at Town Moor House

Thank you for your review and feedback. We are so happy that Mum has settled in well and enjoying the activities.

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Review from Susan R (Mother of Resident) published on 28 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I love how the staff have kept my mum safe, really welcoming towards us, do lots of activities. They also have people in who sing the old songs which is really nice, my mum loves it and I know she's happy and well.
Reply from Claire Pegg, Manager at Town Moor House

Thank you for your feedback, I will past this onto staff. I'm so happy that your Mum is happy.

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Review from Amanda C (Daughter of Resident) published on 26 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Gorgeous place, lovely, caring staff! Mum is very well cared for, lots of things to do, always meet Mum's needs and above, we couldn't be happier, highly recommended. A big thank you to everyone.
Reply from Claire Pegg, Manager at Town Moor House

Thank you for your review and kind words. I will ensure I feed it back to my team.

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Review from Rebecca A (Granddaughter of Resident) published on 26 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fabulous place, the facilities are fab, plenty of activities to do, plus entertainment that my nana enjoys, lovely staff, my nana receives the best of care, highly recommend, thank you to everyone for making my nana so comfortable and cared for.
Reply from Claire Pegg, Manager at Town Moor House

Thank you for your review and kind words. I will ensure I feed it back to my team.

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Review from Rachael C (Granddaughter of Resident) published on 26 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my nana has received over the last year has been fantastic. All the staff are lovely, very helpful and caring. Home from home feel and lots of fun activities for the residents every week. Wouldn't hesitate to recommend this care home.
Reply from Claire Pegg, Manager at Town Moor House

Thank you for your review and kind words. I will ensure I feed it back to my team.

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Review from I M (Grandson of Resident) published on 30 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first moment of walking into Town Moor House, the atmosphere is a very welcoming and homely one. Every single member of the staff is truly superb, wonderfully caring and extremely friendly with residents and visitors alike. They honestly do everything they possibly can to ensure the comfort
and safety of all residents. Thank you so much to all the amazing staff there for taking such great care of my grandma.
Reply from Claire Pegg, Manager at Town Moor House

Thank you very much for your wonderful feedback and kind word. I will ensure this is relayed to staff.

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Review from L B (Daughter of Resident) published on 23 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always a lovely reception from the staff. Mum looks well cared for and it’s apparent that Mum's safety is met. Lots of lovely activities which I can view on social media. As I live away it’s lovely to see the photos.
Reply from Claire Pegg, Manager at Town Moor House

Thank you for taking the time to complete your review and for your feedback.

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Review from Peter J (Friend of Resident) published on 21 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have no problem with Town Moor House care home, the friend I come to see is always cared for, they always check up on her, and always give her cups of tea when she asks for it.
Staff are always polite to visitors and the place is looked after.
Reply from Claire Pegg, Manager at Town Moor House

Thank you for your feedback. It is much appreciated.

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Review from E R (Daughter of Resident) published on 21 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although my Mum has been a resident for a short period of time, I could not be happier with the love and care shown to her by both management and all staff. The home has a very friendly and welcoming atmosphere. I would recommend Town Moor House extremely highly.
Reply from Claire Pegg, Manager at Town Moor House

Thank you for your kind words and feedback. We care deeply and it is nice it shows.

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Review from Franca P (Daughter of Resident) published on 15 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We as a family are really pleased with the care and attention that is given to my mum. She’s much happier and listened to by carers/staff than she was in her previous home which makes my mum communicate better with us too.
Reply from Claire Pegg, Manager at Town Moor House

Thank you for your kind feedback. I will pass this onto the staff.

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Current Review Score: 9.9 (9.939)

Overview of Review Score

The Review Score of 9.9 (9.939) out of 10 for Town Moor House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.939 for Town Moor House is calculated as follows: ( (323 Excellents x 5) + (21 Goods x 4) ) ÷ 344 Ratings = 4.939
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Town Moor House is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (3)

Claire

Claire Pegg

Job Title: Home Manager Joined: 2016

Claire started her career in Social Care working as a Domiciliary Community Care Assistant. In 2008 Claire moved into a 24-hour residential care home working as a Care Assistant and then was promoted to Senior Care Assistant.


Claire started at Trust Care in September 2016 employed as a Senior Care Assistant and Clinical Lead at Woodlea Residential Home. After intensive training and personal development Claire progressed to Deputy Manager and then Home Manager of Town Moor House.


Claire said "I feel valued and appreciated. Excellent support at Trust Care, thank you for believing in me and getting me to believe in myself."

Jill

Jill Simpson

Job Title: Deputy Manager Joined: 2020

Jill first started her career at the age of 18 as a Care Assistant, after completing her Level 2 and Level 3 qualifications in Health & Social Care Jill was quickly promoted to Team Leader and started her Senior Care Assistant practical training. Jill is now the proud Deputy of Town Moor House.


Jill said "Trust Care is a warm and friendly company, The Directors Steve & Andrew know their staff by name any problem we have at the home is quickly dealt with and they are extremely supportive. Been at Town Moor House I feel I am coming home each day learning something new and doing the best for our residents"

Charlene

Charlene James

Job Title: Administrator Joined: 2022

"I only joined the care sector for the first time in February 2022. Prior to this, I worked in the legal sector as a legal secretary for nearly 16 years.


I decided to join Trust Care as I felt that the time had come for a change in career, also the job role was more suited to my family life. I can drop my children at school and pick them up which I couldn’t do with any other job advertised."


"Within Trust Care, you are treated and valued as an individual person, not just a number. Management and members of staff are extremely supportive of each other. Training is always provided which is beneficial for your job role. Nothing is ever too much trouble. We have a fantastic Home Manager who is supportive and approachable. The Home has a very “homely feel” and doesn’t feel like you are actually coming to work. Such an amazing company to work for, which makes the morale much more positive."

Frequently Asked Questions about Town Moor House

What types of Care is Town Moor House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Town Moor House have?

There are 29 Single Rooms.

What are the Facilities & Services at Town Moor House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Town Moor House to the centre of Doncaster?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Town Moor House to verify any information. View our terms and conditions. Town Moor House has an Enhanced Service - more info.