Town Moor House

Dad recently moved in for respite care and the staff have been very welcoming. Dad is very frail but the compassion they show when dealing with him is so reassuring for us - knowing he is safe and cared for is everything to us. He has already settled in and can't now imagine being elsewhere!

Mum moved in recently to Town Moor House and has settled in really well. It feels so homely there and the staff are lovely and caring and I know Mum is safe and well looked after. She's been participating in the activities and enjoyed a trip out to a garden centre. I can't thank the staff enough for all they do. Highly recommend this wonderful home.

I love how the staff have kept my mum safe, really welcoming towards us, do lots of activities. They also have people in who sing the old songs which is really nice, my mum loves it and I know she's happy and well.

Gorgeous place, lovely, caring staff! Mum is very well cared for, lots of things to do, always meet Mum's needs and above, we couldn't be happier, highly recommended. A big thank you to everyone.

Fabulous place, the facilities are fab, plenty of activities to do, plus entertainment that my nana enjoys, lovely staff, my nana receives the best of care, highly recommend, thank you to everyone for making my nana so comfortable and cared for.

The care my nana has received over the last year has been fantastic. All the staff are lovely, very helpful and caring. Home from home feel and lots of fun activities for the residents every week. Wouldn't hesitate to recommend this care home.

From the first moment of walking into Town Moor House, the atmosphere is a very welcoming and homely one. Every single member of the staff is truly superb, wonderfully caring and extremely friendly with residents and visitors alike. They honestly do everything they possibly can to ensure the comfort and safety of all residents. Thank you so much to all the amazing staff there for taking such great care of my grandma.

Always a lovely reception from the staff. Mum looks well cared for and it’s apparent that Mum's safety is met. Lots of lovely activities which I can view on social media. As I live away it’s lovely to see the photos.

Staff are always polite to visitors and the place is looked after.

Although my Mum has been a resident for a short period of time, I could not be happier with the love and care shown to her by both management and all staff. The home has a very friendly and welcoming atmosphere. I would recommend Town Moor House extremely highly.

We as a family are really pleased with the care and attention that is given to my mum. She’s much happier and listened to by carers/staff than she was in her previous home which makes my mum communicate better with us too.

To say that the team goes above and beyond does not even begin to describe the level of patience, care and genuine affection that Mum has been shown. Town Moor House is like an extension of family!

It was the most difficult decision of our lives but myself and my sister were aided by the staff making the transition into care for our mum. The care home assets are the staff. They go above and beyond to provide an excellent service to the residents and their families. Residents are treated with dignity which is essential with dementia care. The staff have not changed very much in the last 18 months which says a lot. The facilities are always clean and tidy and meet the needs very well. There are 2 lounges one quiet and one for more active residents. The activities coordinator has provided a full programme throughout this time. Every celebration in the annual calendar is attended to and more. There are trips out and 2 small gardens for use for better weather days. Hot dinners every day and the most amazing birthday cakes!

This care home and its staff have done absolute wonders for my grandmother, she first came to you on respite a long while ago and it was the first time in a long time she was smiling full of beans and had gained weight. Since returning to her own home and her decline in dementia there was no question on where she wanted to live permanently. Working as a registered manager myself across the miles I can honestly say the staff at Town Moor House are always going above and beyond, I would recommend them to anyone.

My mother-in-law has been in Town Moor House since January 2024 and has previously been in for respite. We have never had any problems with the quality of care that she has needed or the help and support that she receives from all of the staff there and we haven't found a care home like this with the quality of care or the genuine love and help and support she receives from every member of staff in there. They love having her in their care and she's never been happier in any of the respite we have tried over the last four years until we tried this one. Every resident in there is looked after as though they are the staff's family members which helps a lot at this stage of their life and they recognise that every resident's needs are different and spend that time with them to help and support them and make their day's better in whatever way they can and we find this helps a lot especially with dementia patients and those that need the extra nursing support too.

My mum has been in Town Moor House since February. I cannot praise the staff enough. They are so caring and treat my mum with wonderful care and respect. She has her hair done every week and the staff provide a variety of activities every day. Mum is a very sociable person and there is always something to do, whether craft activities, dominos, bingo or having guest entertainment. The meals are exceptional with plenty of choice. Snacks and refreshments are available at any time. Her room is lovely with plenty of space for her clothes and bits from home. The atmosphere in the home is warm and welcoming. Mum is a high fall risk and cognitively impaired so my priority was her safety, here I feel confident that these risks are managed effectively, with pressure mats, call system and smart lamp. Staff are always in the communal areas. I would highly recommend this home for anyone considering 24 hour care, whether permanent or for respite.

Although my nana has only lived at Town Moor House for a few months, I can honestly say they have helped her incredibly. She says she likes it there and has no complaints. She enjoys lots of activities throughout the week and it's lovely to see these on the social page! From my experience, the staff from management to domestic and all in between, are friendly, approachable and welcoming. The home has some lovely decorations within and feels like a home away from home. I would 100% recommend this home to anyone looking for a care establishment to look after their loved one.

The staff at Town Moor House go above and beyond to help all their residents and their families, when busy they always have time for a chat. The staff are all lovely and the care home is run amazingly by the home manager and the deputy manager.

I have been impressed with this care home since the first day Mum came to stay. She has been treated with kindness and respect ever since and I am so glad that she is staying here as it gives me peace of mind that she is well looked after. The food is great as is the frequent organised activities, but my greatest praise has to go to the staff who genuinely care about the residents. Wholeheartedly recommend.

Fantastic, All staff at Town Moor are wonderful they always have time for mum and they treat her with love and respect. Mum is very happy at Town Moor and I am really happy that we chose Town Moor for her.