Town Moor House

1/2 Town Moor Avenue, Doncaster DN2 6BL
Review Us
9.9 41 Reviews
  • Town Moor House, Doncaster
Town Moor House, in Doncaster, provides comfortable residential care, with over 20 years of experience in aspiring to the highest standards.

The friendly service maintains an on-going focus on quality, with the team highly-skilled in monitoring residents residents over long-term periods.

Home-cooked food supports good nutrition, while a spacious interior is ideal for an active and versatile lifestyle. Visitors are made to feel welcome and the service respects the independence of residents.
Show Town Moor House on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 29 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1030 – £1030
  • Self-Funded Residential Dementia Care: £1030 – £1030
  • RESPITE Self-Funded Residential Care: £1030 – £1030
  • RESPITE Self-Funded Residential Dementia Care: £1030 – £1030

We also accept local authority funded residents, please enquire.

These prices are only a guideline, please contact Town Moor House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Claire Pegg (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (29)

Town Moor House Reviews (41)

9.9

Town Moor House has a Review Score of 9.9 (9.939) out of 10, based on 29 reviews in the last 2 years.
Over all time Town Moor House has 41 reviews.

Overall Experience
  • 35
  • 6
  • 0
  • 0
  • 0
Date Published
  • 41
  • 5
  • 6
  • 29
  • 12
Reviewer Connection to Town Moor House
  • 17
  • 8
  • 4
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 41, showing 21-40
Review from Davina G (Daughter of Resident) published on 14 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Choosing a care home for a loved one is such a difficult and important decision and from our first visit, we knew Town Moor House was right for Mum. Such a warm and welcoming atmosphere.
Having opportunities to socialise was an important factor for her and she has been able to enjoy the many activities
and outings provided and companionship from not only other residents but the staff themselves.
Communication with families is excellent from sharing wonderful photos on social media to help those further away stay in touch to having very much an 'open door' policy for visitors.
We cannot thank the staff enough for the quality of holistic care they have, and continue to, provide for Mum at every stage of her illness.
To say that the team goes above and beyond does not even begin to describe the level of patience, care and genuine affection that Mum has been shown. Town Moor House is like an extension of family!
Reply from Claire Pegg, Manager at Town Moor House

Thank you very much for your feedback and very kind words, we are very proud of our team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Marie W (Daughter of Resident) published on 13 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was the most difficult decision of our lives but myself and my sister were aided by the staff making the transition into care for our mum. The care home assets are the staff. They go above and beyond to provide an excellent service to the residents and their families. Residents are treated with dignity
which is essential with dementia care. The staff have not changed very much in the last 18 months which says a lot. The facilities are always clean and tidy and meet the needs very well. There are 2 lounges one quiet and one for more active residents. The activities coordinator has provided a full programme throughout this time. Every celebration in the annual calendar is attended to and more. There are trips out and 2 small gardens for use for better weather days. Hot dinners every day and the most amazing birthday cakes!
Reply from Claire Pegg, Manager at Town Moor House

Thank you for your feedback. We will ensure this is fed back to staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N C (Power of Attorney of Resident) published on 7 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home and its staff have done absolute wonders for my grandmother, she first came to you on respite a long while ago and it was the first time in a long time she was smiling full of beans and had gained weight. Since returning to her own home and her decline in dementia there was no question
on where she wanted to live permanently. Working as a registered manager myself across the miles I can honestly say the staff at Town Moor House are always going above and beyond, I would recommend them to anyone.
Reply from Claire Pegg, Manager at Town Moor House

Thank you for your review and comment, this will be passed over and shared with staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C M (Daughter-in-law of Resident) published on 7 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been in Town Moor House since January 2024 and has previously been in for respite. We have never had any problems with the quality of care that she has needed or the help and support that she receives from all of the staff there and we haven't found a care home like this with the
quality of care or the genuine love and help and support she receives from every member of staff in there. They love having her in their care and she's never been happier in any of the respite we have tried over the last four years until we tried this one. Every resident in there is looked after as though they are the staff's family members which helps a lot at this stage of their life and they recognise that every resident's needs are different and spend that time with them to help and support them and make their day's better in whatever way they can and we find this helps a lot especially with dementia patients and those that need the extra nursing support too.
Reply from Claire Pegg, Manager at Town Moor House

Thank your for your positive words and kind feedback, we will pass this over to staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K G (Daughter of Resident) published on 2 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Town Moor House since February. I cannot praise the staff enough. They are so caring and treat my mum with wonderful care and respect. She has her hair done every week and the staff provide a variety of activities every day. Mum is a very sociable person and there is always something
to do, whether craft activities, dominos, bingo or having guest entertainment. The meals are exceptional with plenty of choice. Snacks and refreshments are available at any time. Her room is lovely with plenty of space for her clothes and bits from home. The atmosphere in the home is warm and welcoming. Mum is a high fall risk and cognitively impaired so my priority was her safety, here I feel confident that these risks are managed effectively, with pressure mats, call system and smart lamp. Staff are always in the communal areas. I would highly recommend this home for anyone considering 24 hour care, whether permanent or for respite.
Reply from Claire Pegg, Manager at Town Moor House

Thank you so much for your positive comments regarding our home and team. We very much appreciate your feedback.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Danielle H (Granddaughter of Resident) published on 11 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although my nana has only lived at Town Moor House for a few months, I can honestly say they have helped her incredibly. She says she likes it there and has no complaints. She enjoys lots of activities throughout the week and it's lovely to see these on the social page! From my experience, the staff
from management to domestic and all in between, are friendly, approachable and welcoming. The home has some lovely decorations within and feels like a home away from home. I would 100% recommend this home to anyone looking for a care establishment to look after their loved one.
Reply from Julie Moran, Trust Care at Town Moor House

We would like to thank you for your feedback and positive comments about your nanas care at Town Moor House, and the home's lovely feel. We will feed back to our staff team your kind comments. We really appreciate you taking the time to give your views which we use to support the feedback for Town Moor House. Kind regards, Operations Director Trust Care.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L B (Power of Attorney of Resident) published on 28 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Town Moor House go above and beyond to help all their residents and their families, when busy they always have time for a chat. The staff are all lovely and the care home is run amazingly by the home manager and the deputy manager.
Reply from Claire Pegg, Manager at Town Moor House

Thank you so much for your lovely comments about our team at Town Moor House. We really appreciate the time you have taken to write this and will feed it back to the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Neil L (Son of Resident) published on 12 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been impressed with this care home since the first day Mum came to stay. She has been treated with kindness and respect ever since and I am so glad that she is staying here as it gives me peace of mind that she is well looked after. The food is great as is the frequent organised activities, but
my greatest praise has to go to the staff who genuinely care about the residents. Wholeheartedly recommend.
Reply from Claire Pegg, Manager at Town Moor House

Thank you for taking the time to leave this kind feedback. We know it can be a difficult process and a worrying time when a loved one moves into care, but our team is dedicated to reassuring and supporting our residents and their families. We are so pleased that it has had such a positive impact on both you and your mum.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Deborah R (Daughter of Resident) published on 30 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic, All staff at Town Moor are wonderful they always have time for mum and they treat her with love and respect. Mum is very happy at Town Moor and I am really happy that we chose Town Moor for her.
Reply from Claire Pegg, Manager at Town Moor House

Thank you so much for your positive comments regarding our home and team. We very much appreciate your feedback.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stephen G (Son of Resident) published on 9 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Town Moor House cared for my mum in the most special way. Within a week they knew her love of tea and chocolate cake and within a month the anxiety, caused by her condition and which had been overwhelming, was almost totally gone.
Her condition deteriorated rapidly but the care provided
at every stage was above and beyond what we could have expected. As Mum reached the end of her life the quality of care, which was already outstanding, reached new heights.
Town Moor House was an amazing blessing to our family in the last 6 months we had with my mum. I can't imagine how awful it might have been had we not been blessed to have Mum at Town Moor House.
I cannot recommend Town Moor House highly enough. Thank you all for all your care.
Reply from Thomas Ogden, Head of Development and Engagement at Town Moor House

Thank you for taking the time to leave this wonderful feedback. We know it can be a difficult process and a worrying time when a loved one moves into care, but our team is dedicated to reassuring and supporting our residents and their families. We are so pleased that it has had such a positive impact on both you and your Mum. We think that all of our residents are special and it's lovely to know that it comes across! We will share your feedback with our amazing staff team at Town Moor House.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Annette O (Niece of Resident) published on 8 February 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Comfortable home with good staff.
Plenty of activities for those who wish to partake.
Meals are good and staff are always willing to prepare anything to temp residents to eat. Nice rooms which have plenty of space for personalised belongings.
Reply from Thomas Ogden, Head of Development and Engagement at Town Moor House

Thank you for taking the time to leave this feedback for the team at Town Moor House. We're so glad to hear that you're pleased with the care the team gives to our residents. Thanks again, we'll be sure to relay your message to the home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David G (Son of Resident) published on 2 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Town Moor House in May this year. Right from the first day she was there, everyone seemed really caring towards her. Mum is very happy, which is important and it is reassuring to know that the care she is getting day to day is first class.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan C (Wife of Resident) published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my husband receives is excellent, and the staff are very professional while being friendly at the same time. I know I can approach them with any questions about him, and I am certain they will be dealt with.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lynn T (Daughter of Resident) published on 11 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care Mum is given is first class. The staff are dedicated and caring and nothing is too much trouble for them. A lovely, friendly care home, would recommend it without hesitation. Thank you for taking such good care of my mother.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Philip D (Son of Resident) published on 21 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father became a resident at Town Moor House in February 2019. The home is pleasant and the staff professional and caring. The home specialises in the care of dementia suffers and the staff are excellent as they deal with each patient as an individual, which is what mental illness require. I can highly
recommend this establishment and would use it again should I need to.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David S (Nephew of Resident) published on 22 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care staff at Town Moor House are excellent and do a good job in taking care of the residents and their needs.
I trust them completely.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andrew S (Son of Resident) published on 23 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been in this home for several months now and the staff seem very helpful and respectful of his needs. They encourage him to take responsibility of his daily needs but step in when he is failing to do so.
The kitchen staff make special efforts to provide him with food he likes (his current
favourite being banana sandwiches).
He is able to go to town during the day if he wishes, has a large TV in his room for when he doesn't wish to interact with the other residents and generally is happy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Louise A (Daughter of Resident) published on 15 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had to put my parents into care November 2016 and I must have visited every care home in the area. Town Moor House gave me a warm caring feel and from the onset, it was a great relief that they were looked after. Sadly, only mum remains and to this day I still find the home, staff and care excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jane D (Wife of Resident) published on 9 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Great staff. Friendly, clean and reliable - fab with the residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David D (Son of Resident) published on 24 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very clean and well cared for accommodation. Caring and helpful staff. Visits at any time, food said to be very good.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.939)

Overview of Review Score

The Review Score of 9.9 (9.939) out of 10 for Town Moor House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.939 for Town Moor House is calculated as follows: ( (323 Excellents x 5) + (21 Goods x 4) ) ÷ 344 Ratings = 4.939
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Town Moor House is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (1)

Meet the Team (3)

Claire

Claire Pegg

Job Title: Home Manager Joined: 2016

Claire started her career in Social Care working as a Domiciliary Community Care Assistant. In 2008 Claire moved into a 24-hour residential care home working as a Care Assistant and then was promoted to Senior Care Assistant.


Claire started at Trust Care in September 2016 employed as a Senior Care Assistant and Clinical Lead at Woodlea Residential Home. After intensive training and personal development Claire progressed to Deputy Manager and then Home Manager of Town Moor House.


Claire said "I feel valued and appreciated. Excellent support at Trust Care, thank you for believing in me and getting me to believe in myself."

Jill

Jill Simpson

Job Title: Deputy Manager Joined: 2020

Jill first started her career at the age of 18 as a Care Assistant, after completing her Level 2 and Level 3 qualifications in Health & Social Care Jill was quickly promoted to Team Leader and started her Senior Care Assistant practical training. Jill is now the proud Deputy of Town Moor House.


Jill said "Trust Care is a warm and friendly company, The Directors Steve & Andrew know their staff by name any problem we have at the home is quickly dealt with and they are extremely supportive. Been at Town Moor House I feel I am coming home each day learning something new and doing the best for our residents"

Charlene

Charlene James

Job Title: Administrator Joined: 2022

"I only joined the care sector for the first time in February 2022. Prior to this, I worked in the legal sector as a legal secretary for nearly 16 years.


I decided to join Trust Care as I felt that the time had come for a change in career, also the job role was more suited to my family life. I can drop my children at school and pick them up which I couldn’t do with any other job advertised."


"Within Trust Care, you are treated and valued as an individual person, not just a number. Management and members of staff are extremely supportive of each other. Training is always provided which is beneficial for your job role. Nothing is ever too much trouble. We have a fantastic Home Manager who is supportive and approachable. The Home has a very “homely feel” and doesn’t feel like you are actually coming to work. Such an amazing company to work for, which makes the morale much more positive."

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Town Moor House to verify any information. View our terms and conditions. Town Moor House has an Enhanced Service - more info.