Review from Sarah T (Daughter of Resident) published on 5 June 2021
Submitted via Website • Report
Overall Experience5.0 out of 5
Mum went into Fernside Care Home just before Covid lockdown in March 2020. Dad was terminally ill at the time and not being able to see mum was very difficult. In our experience, Fernside staff are excellent in the service and care they provide. Mum has been happy when I have contacted her and the
staff have been friendly and polite. They have arranged video calls and on her birthday in 2020, they sent photos of her opening her presents which gave my dad great comfort that she was safe and well. Fernside follows the guidance laid out by the government and tries to accommodate visits as much as possible, with clear booking times and processes. My sister and I visited mum this birthday and I have been to see her a few other times. The interaction she has with staff is great to see. She is relaxed and happy with them and they react appropriately to her dementia and the confusion she shows at times. They help mum appear as groomed and presentable as she always has been. Thank you.
Reply from Paul Jaggs, Strategic Development Manager at Fernside Hall
Thank you Sarah for taking the time to leave us feedback - we really value your feedback. I am so pleased to hear of your positive experiences at Fernside in the last difficult year and a half and glad you got to see Mum around her birthday. I've passed your comments onto the manager and her team at Fernside.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
7 Aug 2019
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Requires improvement
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Report
What types of Care is Fernside Hall registered for?
Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Fernside Hall have?
There are 20 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Fernside Hall?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.
How far is Fernside Hall to the centre of Halifax?
1.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fernside Hall to verify any information. View our terms and conditions. Fernside Hall has an Basic Service - more info.