Care Homes Owned by Valorum Care Group

I pleased to say she is now back in her own home but we would have no hesitation in returning to Alexander House in the future if required.

I just wanted to express my heartfelt thanks to all the staff for the care, help and support during my time at White Windows. The staff do a fantastic job and the care I received was fantastic.

Thank you for your listening ears, care, compassion, grace and understanding. Thank you too for advocating on my behalf. It was all very much appreciated and I am very grateful for everything you did to help sort my situation out.

The manager has created a warm, home-from-home atmosphere. The team are compassionate, professional, and a true credit to Valorum.

HIGHLY RECOMMENDED IN BIG!

I'm more than happy how wife beautiful wife is being cared for and would wholeheartedly recommend Douglas House as a special carehome

Laundry facilities good.

In my Opinion Champion House lives up to its name.

I would like to take the time to thank everyone for making my stay here very comfortable:

All the carers, (you all gave me a first class service - thank you! Love you all - Keep up this level of service for all the people that come here - Don't lose your hard work stay as - Champions! Be the best in your game - will see you again and again."I'll be back!")

Maintenance man - (Thanks for sorting the shower water pressure)

I conclude by saying "A great team", a safe, secure

My wife has dementia & was somewhat lost & confused upon arrival at Alexander House, but within a couple of weeks she had settled down & was relaxed and cheerful thanks to the amazingly attentive, cheerful & friendly staff all of whom are incredibly professional at everything they do. The rooms are comfortable, well maintained, well ventilated, well furnished, clean & hygienic and all have an emergency call system. The food is tasty, plentiful and attractively served and professionally prepared on site by a suitably qualified cook with a wide choice for everyone each day, as well as welcome snacks also being made available between meals, (including welcoming coffee & biscuits for visitors whenever they arrive). Alexander House has a fully qualified Manager, "in post", and a Senior Member of Staff on duty at all times 24/7. They have an amazing Activities Manager who ensures that no-one is ever isolated, bored or lonely. This is a Team at the top of their Game doing an amazing job.

Clean and very friendly all staff are exceptional caring on hand at all times would highly recommend. They all put our family at ease knowing our sister is well looked after and we are made welcome when visiting

Excellent place to live carer's are brilliant and food is delicious good activities in the afternoon and exercises in the morning very clean five star. I really liked the staff and place, will definitely miss the care received from them.

My mother-in-law was a bit unsettled when she first went to Alexander House but with the support and dedication of the carers soon started to enjoy being part of the family. Her bedroom was always clean and kept tidy and she always looked forward to her meals. There were always activities, painting, craftwork and dominoes to keep her busy. Sometimes they would have visits from outside venues, small animals for the residents to hold or just watch which made most days entertaining and fun. It certainly made our life a lot easier knowing she was being well cared for, so thank you everyone for doing such a great job.

My dad has been lucky enough to have his care provided here for the last 12 months. The home is well led by a proactive, approachable caring manager, who delivers an extremely high standard of personalised care, treats every resident with dignity and respect, and the staff genuinely care for the residents and their families. The activities staff deliver a wide variety of events on and off the premises and the facilities are superb. The home is kept spotlessly clean, clothes are carefully laundered, and all meals are of high quality. I am very impressed with Freshfields, and I would be happy to live there myself.

Great care great team.

My dad has dementia and was so confused when he first went into Alexander House, but after 6 weeks he had settled down and seems to enjoy it. The staff are amazing with him (he can be difficult at times). The food is great and also the snacks that they are always eating. I can't thank them enough, it makes me feel a lot better knowing he's in good hands. There's always things to do during the day, the ice cream van came the other week and also baby lambs came. The manager always has time for a chat, so a big thank you to everyone for looking after my dad.

As the parents of our disabled son recovering from a bad fall we have been very impressed with the care from all the staff (from nurses to carers and cleaning staff and cooks), all were very friendly and helpful and certainly helped our son’s good recovery. The food was excellent and varied, the cleanliness was good and the home had a very pleasant atmosphere.

Well, I've tried and tried to log in to the ombudsman to complain! I rescued my mum in law from Denison House, March 21st 2024, after months and months of neglect. Residents neglected, left to rot in a chair all day with zero stimulation or entertainment. Management unable to find my mum's contract. My mum was a mess with an extremely sore bum. so much so she could hardly sit down. Cream never re-ordered or applied. Lost a lot of weight, fingernails long, hair a mess and hairy chin not shaven. Also, two of her valuable rings missing, rings that previously would not come off her fingers. In December 23 they put over a 4 grand backpay on us from April 23. Thank heavens for the new home. Our mum is a new woman! Happy, eating, bum healed, stimulated/entertained, hair done, nails done and chin shaved for dignity. Denison House needs shutting down, in my opinion!

Just wanted to commend the staff at St Anthony's Care Home. My friend was there for a period of time before his recent passing. The staff were always friendly, courteous and caring. I couldn't think of anything they could've done better in the time leading up to his passing, so grateful for everything they had done for him. I can only say thank you and keep up the good work.

This place is awful, management lie. Meds given to suit their needs. My son was not bathed, lying in bed until 12 o'clock in a bed full of faeces and urine. Many occasions staff, 3 of them eating cake, talking very loudly in his room and totally ignoring him. There's so much to write but the one thing I will say this place is dangerous. Reported to the council many times and about other residents, even staff have expressed how terrible this place is and how management are terrible. Avoid avoid avoid.

My husband was taken to Alexander House temporarily after a fall, he struggled to walk without assistance mainly because of dementia. The facilities and staff were first class and each day there was a different activity to keep the residents active, sadly he had to leave as a permanent place became available at another care home, I would highly recommend Alexander House to anyone looking for a care home!

My mum has been a resident at Denison House for two and a half years, and in all that time, she has received kind, caring and loving attention. Denison House has a warm, friendly and welcoming atmosphere, and the staff are always most obliging and helpful. We, as a family, are happy and grateful that our Mum is safe and well looked after. Thank you to all the caring staff.