Care Homes Owned by Valorum Care Group in West Yorkshire

I pleased to say she is now back in her own home but we would have no hesitation in returning to Alexander House in the future if required.

I just wanted to express my heartfelt thanks to all the staff for the care, help and support during my time at White Windows. The staff do a fantastic job and the care I received was fantastic.

Thank you for your listening ears, care, compassion, grace and understanding. Thank you too for advocating on my behalf. It was all very much appreciated and I am very grateful for everything you did to help sort my situation out.

The manager has created a warm, home-from-home atmosphere. The team are compassionate, professional, and a true credit to Valorum.

In my Opinion Champion House lives up to its name.

I would like to take the time to thank everyone for making my stay here very comfortable:

All the carers, (you all gave me a first class service - thank you! Love you all - Keep up this level of service for all the people that come here - Don't lose your hard work stay as - Champions! Be the best in your game - will see you again and again."I'll be back!")

Maintenance man - (Thanks for sorting the shower water pressure)

I conclude by saying "A great team", a safe, secure

My wife has dementia & was somewhat lost & confused upon arrival at Alexander House, but within a couple of weeks she had settled down & was relaxed and cheerful thanks to the amazingly attentive, cheerful & friendly staff all of whom are incredibly professional at everything they do. The rooms are comfortable, well maintained, well ventilated, well furnished, clean & hygienic and all have an emergency call system. The food is tasty, plentiful and attractively served and professionally prepared on site by a suitably qualified cook with a wide choice for everyone each day, as well as welcome snacks also being made available between meals, (including welcoming coffee & biscuits for visitors whenever they arrive). Alexander House has a fully qualified Manager, "in post", and a Senior Member of Staff on duty at all times 24/7. They have an amazing Activities Manager who ensures that no-one is ever isolated, bored or lonely. This is a Team at the top of their Game doing an amazing job.

Clean and very friendly all staff are exceptional caring on hand at all times would highly recommend. They all put our family at ease knowing our sister is well looked after and we are made welcome when visiting

Excellent place to live carer's are brilliant and food is delicious good activities in the afternoon and exercises in the morning very clean five star. I really liked the staff and place, will definitely miss the care received from them.

My mother-in-law was a bit unsettled when she first went to Alexander House but with the support and dedication of the carers soon started to enjoy being part of the family. Her bedroom was always clean and kept tidy and she always looked forward to her meals. There were always activities, painting, craftwork and dominoes to keep her busy. Sometimes they would have visits from outside venues, small animals for the residents to hold or just watch which made most days entertaining and fun. It certainly made our life a lot easier knowing she was being well cared for, so thank you everyone for doing such a great job.

Great care great team.

My dad has dementia and was so confused when he first went into Alexander House, but after 6 weeks he had settled down and seems to enjoy it. The staff are amazing with him (he can be difficult at times). The food is great and also the snacks that they are always eating. I can't thank them enough, it makes me feel a lot better knowing he's in good hands. There's always things to do during the day, the ice cream van came the other week and also baby lambs came. The manager always has time for a chat, so a big thank you to everyone for looking after my dad.

As the parents of our disabled son recovering from a bad fall we have been very impressed with the care from all the staff (from nurses to carers and cleaning staff and cooks), all were very friendly and helpful and certainly helped our son’s good recovery. The food was excellent and varied, the cleanliness was good and the home had a very pleasant atmosphere.

My husband was taken to Alexander House temporarily after a fall, he struggled to walk without assistance mainly because of dementia. The facilities and staff were first class and each day there was a different activity to keep the residents active, sadly he had to leave as a permanent place became available at another care home, I would highly recommend Alexander House to anyone looking for a care home!

The staff are very friendly, they make everyone feel welcome and it is evident that the ethos is one of care and dignity. Sadly after another three weeks, my Dad fell very ill and he passed away at the home. I cannot praise the staff enough for the way they cared for him in this difficult time and also for the care and respect they showed to my family, nothing was too much trouble. Dad slipped away peacefully, he could not have been better looked after.

My mum has great company, fantastic stimulation thanks to a brilliant entertainment programme and a lovely clean room and sitting area. The staff are attentive and really engaged with the residents. I have no hesitation to recommend Oakhaven.

My friend moved into Sun Woodhouse on Monday, and when I took him there, he was in quite a low mood, and we weren't happy with the previous care home. The welcome from the staff was friendly and so personal. The first time I managed to visit was yesterday, and he looked fresh, clean, had had a haircut and was sat outside in the sunshine. He loves being out in the garden, and the staff and handyman spend time encouraging him to engage and stimulate him. He is already 80% better in mood and says the food is fabulous. The staff go above and beyond with me when visiting and with him, and can't do enough. The decor is airy and bright, and the rooms are a pleasure to spend time in.

I would not hesitate to recommend Sun Woodhouse to anyone looking for a care provider for a loved one.

Staff are rude to visitors. Carers doing cleaning jobs. Some staff are polite, most are not caring and are very rude. Half the time care staff are on the phone asleep or nowhere to be seen. I was made out to be bad because I covered up a resident who was exposed. I have just been shouted at by a jumped-up carer because I let myself out but I have to pick up people at work so haven't got time to wait for someone to let me out. The level of care if that's what you call it is disgusting. All I get told is it is in their care plan. They might have dementia but still deserve human contact, dignity and care. Wouldn't want anyone I love to be in there for long.

The staff have gone above and beyond the call of duty to ensure the care has been appropriate and effective. They are very knowledgeable about the client's needs and have placed the client firmly at the centre of care. They have been both open and transparent in their communication, and have worked hard to foster a calm and happy environment. Staff have fostered a good relationship with the client and have ensured that the client has been involved in decision making and encouraged to retain independence. They have put much effort into making the client's experience a positive and enriching one.

We have just had fun last week celebrating bonfire night and Halloween, my team won the quiz.

I love my bedroom and chose it myself and have lots of my own things in it.