Care Homes Owned by Valorum Care Group in North Yorkshire

Well, I've tried and tried to log in to the ombudsman to complain! I rescued my mum in law from Denison House, March 21st 2024, after months and months of neglect. Residents neglected, left to rot in a chair all day with zero stimulation or entertainment. Management unable to find my mum's contract. My mum was a mess with an extremely sore bum. so much so she could hardly sit down. Cream never re-ordered or applied. Lost a lot of weight, fingernails long, hair a mess and hairy chin not shaven. Also, two of her valuable rings missing, rings that previously would not come off her fingers. In December 23 they put over a 4 grand backpay on us from April 23. Thank heavens for the new home. Our mum is a new woman! Happy, eating, bum healed, stimulated/entertained, hair done, nails done and chin shaved for dignity. Denison House needs shutting down, in my opinion!

My mum has been a resident at Denison House for two and a half years, and in all that time, she has received kind, caring and loving attention. Denison House has a warm, friendly and welcoming atmosphere, and the staff are always most obliging and helpful. We, as a family, are happy and grateful that our Mum is safe and well looked after. Thank you to all the caring staff.

We reluctantly made the decision that my mum was no longer able to care for my dad at home, having looked after him for 16 years since his Parkinson's diagnosis. I can only reiterate comments from previous reviews that the staff are caring, compassionate and friendly and nothing is too much trouble. We are also warmly greeted on each occasion that we visit Dad. We think Denison House is excellent and would highly recommend this care home.

My husband had been in a different care home for 18 months in another area, I managed to get him into Denison house in early April 2023 and can I say the level of care, the competence of the staff to do their job and most of all how my husbands need and dignity are managed gives me the confidence as such it allows me to sleep at night in the knowledge he is being properly looked after which I didn’t feel before. The care home itself is perfect as my husband has a ground floor room which suits his needs and is always clean overall I am very happy with Denison's house as a whole from the lovely caring staff to the food and facilities.

Where to start? All staff are very caring, compassionate and friendly. Nothing is ever too much trouble. They welcome me every visit with a smile, Mum is cared for appropriately and all her individual needs are met on a daily basis. They always contact me with updates with regards to her care and well being. I would highly recommend Denison House for your loved one. Great team, amazing job all round.

No home could do more. And we now appreciate the care given.

My brother is extremely well cared for at Alne Hall and he has formed strong relationships with the staff. He has lived at Alne Hall for over a year and since his arrival has never suffered with any bed sores. The staff know my brother very well and enjoy his joviality.

My dad was at Denison House for three years. At first, it was a time of stress and upset for the family - but the staff immediately made us at ease and helped us with the adjustment of not having him at home. He was so happy living there and we will never be able to repay the kindness and respect that they showed him. They are very special people.