Care Homes Owned by Valorum Care Group in Dorset

My sister moved to James Burns House nearly 2.5 years ago from West Sussex. From the moment we had the first viewing to the present day, the atmosphere at the home has been fantastic. The staff at the home have barely changed which is testament to how good a team I think they are. We have got to know some staff better than others but all the staff seem dedicated to making the residents life as normal and enjoyable as it can be. We visit my sister quite often and the staff update us on anything we should know and if we can’t get there, they maintain communication with us via phone calls if necessary. My sister has had some troubled years prior to moving to Bournemouth but these are now becoming a distant memory. She has settled into James Burns House very well and we are delighted with the services the care home provides. I would wholly recommend them to anyone.

My sister has lived in James Burns House for several years now. After the change of moving from the family home, she has settled into James Burns very well. I could not have asked for more. The staff are very caring and look after my sister as I would wish. She was made very welcome when she first arrived and feels quite at home now. The residents do not spend their time sat in a circle (unlike some places) but are entertained to their abilities, and when they are not in lockdown they are taken out on trips e.g. beach visits with a beach hut, theatres and shows, plus shopping trips and several more. Their rooms can be decorated as you wish and give some privacy if wanted. I must say that lockdown has been a credit to all the staff and the manager. They have followed strict rules throughout, to keep all residents safe. Not one resident has caught the virus! I feel this is good management and care. I recommend James Burns House as suitable for loved ones.

James Burns House is a fantastic home. The care provided is brilliant and the carers generally love the residents like family. The home is all on one level which makes for easy access and movement for the residents. The bedrooms recently have been refurbished and from what I believe the social areas are being refurbished too, this is good as the home was becoming dated. The home is clean, the food is good, the care given is fab and generally, all in all, I feel happy with everything.

For everyone, it has been an unsettling time through Covid, but the home has done all it can to keep me visiting my son when safe to do so. The home to date has not had one case of covid! as its run and managed so well and efficiently.

The one downside over the last year has been a lack of internet access in my son’s room. Unfortunately, he is unable to afford the monthly cost of broadband, and although there is the internet for resident’s use in a communal room, my son is unable to get himself there.

We looked at many homes in the South of England. The Grange was by far the best then and is still very satisfactory. The location of The Grange and the fact that it was built especially for disabled persons commends it. The staff are the most important part of the caring business, and The Grange staff are very good. The health of my son has been very good for the last 12-years that he has been a resident. My wife and I relocated to the area to be able to support our son.

Whilst "The Grange" is not a particularly modern building, that is of little import. What matters is the care and attention given to residents by management and staff. Using this criterion, the care given has always been of a very high standard. My wife having been treated with understanding, kindness and compassion at all times. My wife and I are indebted to all those at "The Grange" for their effort in providing and maintaining such high standards. I would recommend "The Grove" to others without hesitation.

Everybody at The Grange has done everything they can to keep her entertained while her normal outside activities have been curtailed.