Douglas Avenue, Brixham TQ5 9EL
Situated in the fishing town of Brixham on the south Devon coast, Douglas House is a purpose-built two storey home that can accommodate up to 30 adults with physical disabilities. The home is a short walk from a range of local amenities including independent shops, cafes, pubs and leisure facilities.
Douglas House delivers high-quality care and nursing for adults with physical disabilities and complex needs. Regulated by the Care Quality Commission, the dedicated and experienced team use a person-centred approach to ensure every individual’s needs are understood and met with the greatest privacy, dignity and respect.
Each individual chooses how they are supported, and lead very active lives. With a focus on independence, health, wellbeing and skills building, extensive activity programmes offer something for everyone. As well as staff, a team of committed volunteers support individual and group activities, so all have the chance to be social, get creative or enjoy exercise.
Douglas House enables residents to get the most out of life, supporting individuals to maintain relationships with family and friends, and gain the ability to move on to more independent living when they’re ready.
Since founding in 1948, Leonard Cheshire Disability has supported disabled people in the UK and across the world to fulfil their potential and live the lives they choose. The charity has many homes in the UK which provide thousands of disabled people with high quality housing, care and support.
Group: Leonard Cheshire Disability
Person in charge: Sam Smith (Service Manager)
Local Authority / Social Services: Torbay Council (click for contact details)
Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 30 Service Users
Registered Care Categories*: Learning Disability • Mental Health Condition • Physical Disability • Sensory Impairment • Substance Misuse • Younger Adults
Specialist Care Categories: AIDS/HIV • Alcohol Dependence (past or present) • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Down Syndrome • Drug Dependence (past or present) • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Profound & Multiple Learning Disabilties • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment
Admission Information: Ages 18+.
Languages Spoken by Staff (other than English): Hindi, Polish, Portuguese, Russian
Single Rooms: 30
Rooms with ensuite WC: 8
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Douglas House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Douglas House has a Review Score of 8.2 (8.167)
The Review Score of 8.2 (maximum of 10) for Douglas House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Douglas House in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Douglas House is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.167 Points relating to the number of positive Reviews for Douglas House is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 1 Reviews ÷ 6 Target = 0.167
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Jill B (Sister of Resident) on Friday 29 December 2017. Relates to December 2017.
I visited my sister after she moved here a few weeks ago. This place is as much as home from home as you will find. I love that the staff do not wear a uniform which makes for an informal environment. My sister has a lovely, homely room with all her furniture and personal things that make it her home. The staff were at hand without being intrusive and talked like a friend rather than a carer, absolutely wonderfully caring and genuine people who love their job. I was made to feel I was entering my sisters home and not a institution. Well done to this amazing team and thank you for being a friend to my sister.
How likely would you be to recommend Douglas House? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Liam Dunn, Referrals Officer at Douglas House responded to this review on 09 Jan 2018:
Thank you very much for the kind words about Douglas House and for taking the time to let us know your thoughts. Our dedicated and professional staff team work very hard to achieve the level of care you have so graciously commended and we have forwarded your compliments to them.
Leonard Cheshire Disability
There are currently no Care Home Idol entrants who have performed at Douglas House