Alexandra Court Residential Home

An excellent Care Home. A place I would be happy to recommend to anyone.

My mother transferred from her own home due to having a number of falls. She was immediately made welcime, all medication and personal requirements allocated before arrival. All the staff were diligent, patient and caring in all l dealings with her. She enjoyed her stay and the entertainments provided. She was never hurried or made to feel part of a crowd. Each resident had individual attention. All members off staff showed a personal inteterest on her wellbeing and opinions. Can not recommend Alexandra Court more highly.

The staff helped grandma in so many different ways until her passing. From painting her nails which she loved, to helping her get dressed in her favourite outfits. As a family we were so glad to see different members of staff checking up on her so frequently. The night staff were always on hand too and especially present in her last few days. District nurses were called by Alexandra Court and visited regularly to check on my grandma, this was hugely appreciated especially when she was in pain. Whilst the loss of a beloved one is always very difficult we will always be grateful to Alexandra Court for looking after her in those final days. Thank you.

To write a review for this care home makes me emotional because words cannot describe this residence - it is so much more than a care home. It feels like a family home, somewhere Grandma had chosen to take a holiday. Staff could not have done enough for her - every need was met and everyone made her feel special and valued. She was looked after with dignity. They understood her likes and dislikes and no task was too large. My Grandma was privileged to die with such a wonderful team caring for her round the clock.

Every single member of staff that clocked off one particular shift came to say goodbye to my Grandma individually, unaware that their colleague had done the same thing. The care, the friendship, the love took me by surprise and was so powerful. They weren't "trained" to do this - they are genuinely gorgeous souls who became Grandma's extended family, looking after her like she was their own Grandma. Weren't we lucky?

We have used this care home several times for respite care, most recently in December when my grandad stayed for two weeks, and we wouldn't hesitate to recommend it. He genuinely describes his stays as "going on holiday himself," which speaks volumes. All of his needs are met, from personal care to medication, and he is always kept clean, comfortable and well looked after. His room is lovely, with an en-suite, providing a calm and private space to relax. As he is very elderly with mild dementia, he prefers his own company, and the staff fully respect this, with no pressure to socialise. Meals are happily served in his room, which suits him perfectly. The activities available look thoughtful and well suited to residents. The home is calm, welcoming and smells of home-cooked food. Staff are kind, friendly and reassuring.

I cannot thank the owners and staff at Alexandra Court enough. My dad spent his last 18 months there. The kindness and compassion they have is immense. I felt totally confident in their capabilities and knowledge, ensuring dad's needs were met with the best intentions. When he passed, this kindness did not stop and I feel immensely grateful to them all.

My father lived his final year at Alexandra Court after losing his wife. All the staff from top to bottom made his last year one of the happiest years of his life. Nothing seemed too much trouble to make sure that my dad was as comfortable as possible and you could see and feel that all the other residents felt the same when I visited. The staff take time to get to the resident's personalilities. Making the decision to move into residential care can be really difficult a decision for the resident and for the family concerned. However, I would recommend Alexandra Court to anyone as any doubts I had were quickly satisfied and it was a nice feeling coming to visit knowing my dad was so happy and well cared for.

I would recommend Alexandra Court to anyone.

Fantastic care home, my grandad was only there a week before he passed away and he got fantastic care, when he was in hospital he asked us if he was going to go home and he meant back to Alexandra Court. Would 100% recommend this care home.

High standards all round! Very safe grounds electric gate manually operated by staff only! Beautiful enclosed patio area with patio outside furniture, pretty flowers and plants to engage residents, all essentials provided to all residents going outside sun cream hats etc for sun care. Spotlessly clean such beautiful aroma in all areas of the home! Wonderful management/staff always greeted with respect kindness and a big smile. Great activities day/night themed evenings, bingo, live music, cinema nights popcorn and wine, on-site beautician offering lots of pampering sessions! Beautiful bright and airy rooms, lovely extensive meal time menus providing lots of choice to accommodate each individual tastes. 5*.

Since Mum moved into Alexandra Court in June 2023 the staff have been amazing, caring and friendly. Nothing is too much trouble for them. Mum isn’t the type of person to get involved in the many activities that take place there, but they always make sure she isn’t left out when they think she might be interested in an activity. The home is very clean and well-maintained.

Lovely atmosphere, well run and friendly where the resident's care and welfare is clearly the priority.

Would highly recommend to anyone looking for residential care.

Absolutely outstanding in every aspect of care and compassion and all staff are very polite and treat every resident and their families with such warmth and empathy. Would and will recommend to anyone needing a care home.

My mum lived here for three years and now my aunt has been there for 2 years. Their quality of care, concern and respect for residents has been consistently exemplary. The home is extremely well lead and managed by the owner/manager and there is a very homely feel to the place. The home cooking and choice of food is excellent. The entertainment and both mental and physical stimulation provided for residents is superb. Any issues raised about loved ones are always thoroughly and rapidly addressed. There have been a couple of occasions where the team have demonstrated total honesty and transparency about minor incidents that have happened between residents which only serves to promote confidence. I trust the manager and her team implicitly. The home is a credit to the whole team.

My mum moved into Alexandra Court July 2022 after the sudden passing of my dad. They care for the residents very well and offer good activities and pampering sessions weekly. We have had no issues with the care Mum receives. I have worked in care for a lot of years and it is the kind of home that I would work in due to the homely feel of the house and the attention the staff pay to the residents. Well done to all staff and the owner, a big thank you and keep up the good work.

The home have always been aware of my mother's abilities and have given her the independence she wants, whilst being aware of developing failings and stepping in when necessary. She is given the opportunity to live on her own terms with support which is sympathetic to her needs as they develop. Unfailingly caring to her and family members, staff even remember her likes and dislikes and make sure she gets her favourites in meals and snacks. There are wonderful activities, hair and beauty, outings arranged, plus many other treats throughout the year; a home from home with all the extras and multiple choices to make a happy environment. Communications from, and with, the home are effective and timely. The peace of mind given by the ethos of the home is priceless.

My mother has been living at Alexandra Court for 16 months. It has exceeded expectations in all aspects of care. They keep the residents engaged with the world by all their fantastic activities that cover events on the calendar such as Burn’s Night, Valentine’s Day, and their Coronation celebrations were wonderful. Our family love seeing their social media pages as we know what the residents and Mum are up to. I especially loved seeing Mum learning some Japanese words and when a particular poet died they had some readings of his poetry. The staff are very caring and really make the residents comfortable and cater to all their needs. I’ve worked in lots of care homes in the city working in the NHS and this is the best in the area. I would highly recommend it. They don’t have a garden but the veranda is adequate and has been made very nice for residents to sit out in the sun with sun hats that they provide. A lovely place that I would recommend to all my friends for their elderly parents.

Wow! This care home is amazing - we phoned the owner to see if there was a room for my Mother-in-Law who needed to be out of hospital within 48 hours. From the outset, the owner was helpful, friendly, understanding and extremely considerate. She arranged for my Mother-in-Law to visit the very next day, look at the room, have lunch and spend a couple of hours with them, our decision was an easy one. The staff's caring nature and patience shine through, nothing is too much trouble and it's a really friendly atmosphere. The owner allowed my Mother-in-Law to bring her piano, where she plays each Sunday for religious services, parties and groups of children come for parties. She is applauded and made a real fuss of which in turn makes my Mother-in-Law feel really valued and an integral person within the Alexandra Court family. Cannot recommend this care home enough...if you need somewhere for a loved one then look no further as you'll struggle to find a better place. Sincere thanks to the owner and her team of wonderful staff.

My Dad has spent the last 3.5 years in Alexandra Court, if anyone is looking for a care home in this area, then Alexandra Court is an absolute gem. There is such an amazing feeling of ‘home’ about the place, the staff are wonderful and really do care, this care is in evidence in so many ways. I cannot recommend this family-run home high enough and will be eternally grateful for the peace of mind it has given me throughout this time.