Haven Lodge, Normanton, West Yorkshire
Haven Lodge, Normanton, West Yorkshire
Haven Lodge, Normanton, West Yorkshire

Haven Lodge is located in the picturesque Calder Valley, where a secure and homely atmosphere is complemented by skilled care and support for an active lifestyle.

The home is ideal for those with reduced mobility, having good wheelchair access, stair-lifts and mobile and bath hoists. The home also has its own sensory garden.

Alongside a full and varied activities programme, residents enjoy nutritionally balanced meals and bespoke one-to-one sessions.

Group: Care Homes UK Ltd

Person in charge: David Rowley (Home Manager)

Local Authority / Social Services: City of Wakefield Metropolitan District Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 32 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 32

Rooms with ensuite WC: 0

Weekly Charges Guide: Personal Care Single from £420 (These prices are only a guideline, please contact Haven Lodge to find out the exact price for your requirements.) (These prices are only a guideline, please contact Haven Lodge to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Stairlift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Haven Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.9 Haven Lodge has a Review Score of 7.9 (7.867)

The Review Score of 7.9 (maximum of 10) for Haven Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Haven Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.304 for Haven Lodge is calculated as follows: ( (20 Excellents x 5) + (33 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 56 Ratings = 4.304

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.563 Points relating to the number of positive Reviews for Haven Lodge is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 2 Reviews ÷ 6.4 Target = 0.313

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Haven Lodge?

  • Extremely LIKELY
    4
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Haven Lodge

  • Daughter of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Cousin of Resident/Service User
    1
  • Sister of Resident/Service User
    1

Very helpful, clean, good food, staff that care about the residents. Very good environment, always something going on for residents. A very good Entertainment Manager. All round they are all very helpful.

How likely would you be to recommend Haven Lodge? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My mum has been resident at Haven Lodge for 13 months.
After a few teething problems she seems very happy.
She is warm, clean and well fed.
She is medicated appropriately and the staff are friendly and approachable but professional.

How likely would you be to recommend Haven Lodge? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Not marked Food and Drink below owing to not being present when food is served. Activities - we are not there visiting whilst any activities are taking place, other than Bingo and TV. Safety/Security - Just a question mark on main entrance door e.g. slight looseness when locked. Value for Money - We have no part in payment obligations.

Feel awkward when there are a few visitors at the same time owing to bringing chairs into the lounge from other rooms and being cramped up.

How likely would you be to recommend Haven Lodge? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Staff: Good

Management: Good

Rooms: Good

As always the home was clean and most important it smelt clean and fresh. The staff were attentive, even though some were detailed for bathing duties which must be extremely time consuming. My sister had just been showered (at 3:15pm) tea/biscuits served 10 minutes later to residents and to us. Her nails are always beautifully manicured and polished. I bought some raffle tickets from the hard working organiser and have happily supported her good works with donations whenever I can, she has such a great presence and indomitable spirit and optimism. All the staff members and management are approachable and give straight answers. I am 81 years of age and visit every three weeks along with my husband.

How likely would you be to recommend Haven Lodge? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am totally happy in the way my Mother is cared for. Staff are very helpful and keep me informed about Mother's health and welfare.

How likely would you be to recommend Haven Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

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Care Home Idol 2016

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