Care Homes Owned by Care Homes UK Ltd

The care and attention my grandad has received since moving to Victoria House following a stroke has been exceptional. The staff are attentive and responsive, acting quickly during periods of deterioration to ensure appropriate medical interventions are given in a timely manner. Every staff member has been so kind despite having extremely challenging jobs and we're reassured that he's in very safe and competent hands.

My husband was very happy with his respite stay The food was good, the staff were lovely, it was Just like a home from home.

resident is happy and experiences a good level of care

She is well cared for and looked after.

My mum spent the last four months of her life here, she was very well looked after, treated with respect and dignity. She said the food was great and enjoyed every meal. The room she was in was very nice and she was really comfortable. All the staff and nurses were very good, I can't speak highly enough of everyone who looked after her.

Many thanks to each and everyone involved in his care.

My brother has been a resident for the last 2 years. The management and staff have been absolutely amazing not only in his care but also off his feelings. They have taken the time to get to know his likes and dislikes and also his moods. The activities and events have been brilliant. The manager and her staff in my opinion have been the best we as a family could have ever hope to have looking out for my brothers best interests. I also love that we are kept informed of every thing that goes on and our feelings and wishes are always considered.

Victoria House provides a loving, caring, safe and clean environment for residents. The love and care is evident at every visit. Regardless of our timing. Additionally staff are so welcoming to us we feel like family. The room are bright and airy and are in the process of being refreshed. I feel like I can relax knowing my mum is being cared for here.

I am extremely happy with my choice of nursing home for a permanent residence for my husband. The wonderful team of dedicated staff provide a caring compassionate and professional environment for residents with a range of specific needs. My husband feels very much part of a family. Enjoying his own personal space which contains his own possessions. He is very much enjoying the range of stimulating activities and is delighted that he is able to grow vegetables which he is hoping everyone can benefit from. How impressed I am with the changes happening. Residents and famalies views are listened to and many new ideas have already been implemented which will further enhance the lives of our loved ones. He loves it here.

As a family we have been very happy with the care our Aunt gets at Oak Lodge. Great staff that look after the residents with love and lots of respect.

The nursing home is set in lovely surroundings, very peaceful. The staff are absolutely wonderful and treat residents with the upmost dignity and respect. I can rest easy knowing my mum is in kind hands, as they are all nice caring and compassionate staff. The home is clean and rooms are spacious and personalised. The food options are very good. All chef are very accomodating to mums needs and what she would like to eat. All and all the home and the staff are absolutely lovely.

Mum is enjoying her time in Haven Lodge, the staff are very good, and all the food suits her dietary requirements. Her room is very clean and comfortable and has everything she needs.

A really friendly and caring place for my father. Despite numerous difficult situations with my dads heathcare. They always strive to be the best they can be. Over and above in many situations. I feel completely happy knowing my dad is looked after by knowledgeable and friendly staff.

Very happy with my wife's care.

I am so pleased with the care home. The staff are a credit to Victoria House, and I mean all staff right through to gardener, kitchen, laundry, admin, carers, nurses, managers, sorry if I missed anyone out. My mum's been there 4 years now to say I was thinking I was going to loser her the first week. Mums looking really well. All staff went out extra mile at Xmas. Keep up the good work.

The staff at Woodley Hall treat my mam with dignity and support her with her daily tasks. They really do treat her like they would their own family. They care for her by helping her decide what food she would like and giving her options when the meals are not what she wants. When a small concern was raised, they dealt with it immediately, so no further concerns or issues occurred.

From the moment my mother arrived in the care home the staff and management have gone above and beyond their duties looking after her. They really made her welcome and got to know her and treated her as an individual and with respect and most importantly kindness and care. This kindness was extended to her family and nothing was too much trouble. They have kept us informed regarding her care throughout her time here and we always felt that she was safe. The outside facade of the care home betrays how truly lovely Oak Lodge is. Thank you x

I was worried about dad coming into a care home but he has settled in really well and all the staff are lovely, very helpful. The care for my dad is second to none. My dad enjoys the meals in here specially the puddings. The room is lovely too.

Over the 3yrs my mother being in this nursing home every question asked at the bottom of this form I can honestly say 100% to say I had never heard of this nursing home it is absolutely outstanding. Any concerns at all they are always on the ball and keep you informed all the way.

The staff and management are friendly and treat mum well, with respect and dignity. I think the staff are let down by a lack of quality food. They can only feed residents so much on a limited budget or whats ordered. Bedrooms, lounge, dining room are very basic, but I appreciate the residents illness don't allow for the best quality furnishes. I appreciate the chairs etc have to be practical. The garden needs tidying up, often broken chairs, toilets etc are left outside too long. There is limited space to sit with mum, often confined to the dining room which is not satisfactory, as we are unable to take her out anymore. No major concerns but things could be improved for both residents and staff.