Care Home Owned by Care Homes UK Ltd in Durham
8.9
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Durham for Care Homes UK Ltd are showing below.
View the details of all 6 locations (with 157 reviews) owned by Care Homes UK Ltd
Care Homes UK Ltd Locations in Durham (1)
Oak Lodge
9.7
23 reviews
Stockton Road, Haughton Le Skerne, Darlington DL1 2RY
"Over the last couple of months I have found Oak Lodge to be a happy and excellent place for care, The staff go above and beyond to give the…" Read all 23 reviews
Location Type Care Home
Oak Lodge is a long-standing residential home in the Skerne area of Darlington. The home has provided care to the community for over 25 years. It is a small home which means they can assure a familiar friendly face each day, personalised support and… Read more about Oak Lodge
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Learning Disability / Autism
- Physical Disability
- Palliative Care
- Mental Health
- Visual / Hearing Impairment
- Eating Disorders
- Acquired Brain Injury
- 28 Rooms
- from £950 / week
Care Homes UK Ltd Reviews in Durham (23)
8.9
Care Homes UK Ltd has a Group Review Score of 8.9 (8.857) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Care Homes UK Ltd must have a Review Score.
Review of
Oak Lodge
from Suzanne F (Wife of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Over the last couple of months I have found Oak Lodge to be a happy and excellent place for care, The staff go above and beyond to give the residents the best possible care. Very clean and would not want my husband to be cared for anywhere else.
Reply from Lyndsay Sargent, Manager at Oak Lodge
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Oak Lodge
from D W (Daughter of Resident) published on 27 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Cannot fault this home at all, staff are very caring an attentive, my dad is really happy here and has no complaints whatsoever. 10 out of 10 for everything.
Reply from Lyndsay Sargent, Registered Manager at Oak Lodge
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Oak Lodge
from L H (Daughter of Resident) published on 19 February 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum has been in care at Oak Lodge for over three years now. The staff have been like another family to her, I can't praise them highly enough. Both during the time she spent at the home and the end-of-life care my mum received from them was second to none. Thank you.
Reply from Lyndsay Sargent, Registered Manager at Oak Lodge
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Oak Lodge
from Colin F (Friend of Resident) published on 14 August 2024 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
All the staff seem to be as helpful as possible but some of the hands-on staff need to understand the needs of the individual residents and treat them appropriately. Just slow down a bit give them time to take on board what is wanted of them and speak in a civil manner, some are alone in their own little
world, equipment should work as it's meant to, especially T.V., the only form of entertainment for some residents, we have noticed the meals provided are not like the menu shown on the entrance window.
Reply from Lyndsay Sargent, Registered Manager at Oak Lodge
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Oak Lodge
from S W (Regular Volunteer) published on 12 August 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I visit a lady who is a 'friend' of the charity that I work for. I first met her when she lived at home and she was neglecting to care for herself. She has been in two other nursing homes, where her care was appalling. She is now in residential care at Oak Lodge and has been given the best care ever.
She is happy and very well cared for.
Reply from Lyndsay Sargent, Registered Manager at Oak Lodge
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Oak Lodge
from Helen D (Goddaughter of Resident) published on 12 August 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My uncle had developing frailty and repeated infections and was declining in health on his own at home. After one hospital visit he was discharged to an awful home, which I won't name! Then back into hospital he went again. Luckily this time he was discharged to Oak Lodge and he has remained there since.
He is now in stable health and is the best he has been for years.
This is testament to the hard working staff who actually care for their residents and treat them like family. Meals are freshly cooked with a choice. There are regular activities. Friends and family are welcomed. I would not hesitate to recommend Oak Lodge to anyone.
This is testament to the hard working staff who actually care for their residents and treat them like family. Meals are freshly cooked with a choice. There are regular activities. Friends and family are welcomed. I would not hesitate to recommend Oak Lodge to anyone.
Reply from Lyndsay Sargent, Registered Manager at Oak Lodge
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Oak Lodge
from K W (Niece of Resident) published on 12 August 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My aunt became a resident rather suddenly in February but the management and staff went over and above to help her settle.
It is a very difficult decision to make to put a loved one into care and the care and compassion they showed was amazing.
They have since continued to deliver a high level of
It is a very difficult decision to make to put a loved one into care and the care and compassion they showed was amazing.
They have since continued to deliver a high level of
care and it is a long time since my aunt has looked this well. They have addressed every aspect of her care.
Not only do the staff take care of my Aunt they also make sure family members are kept updated and always happy to help with any questions we may have.
Not only do the staff take care of my Aunt they also make sure family members are kept updated and always happy to help with any questions we may have.
Reply from Lyndsay Sargent, Registered Manager at Oak Lodge
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Oak Lodge
from A T (Daughter of Resident) published on 8 August 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum came to Oak Lodge at the beginning of Covid, for respite after breaking her wrist (aged 90). I live abroad and was unable to travel for almost 2 years and during that time Mum became comfortable having people look after her. Due to increasing dementia, Mum has become a different person, very
difficult to deal with. However, the staff always try to laugh with my mum as that's the person she was. The staff have always kept me informed of mum's condition, and whenever I visit, they are very accommodating. The home is not purpose-built for elderly residential care, but the staff do a great job of making it feel homely.
Reply from Karen Cousins, Acting Manager at Oak Lodge
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Oak Lodge
from Ada M (Daughter of Resident) published on 8 August 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
What can I say. My mum is treated with love and dignity. I don't need to worry about anything. Always kept up to date with her health and wellbeing. My mum couldn't be in safer hands. I thank the staff for the love and care shown towards my mam. And myself when visiting her.
Reply from Lyndsay Sargent, Manager at Oak Lodge
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Oak Lodge
from Brian C (Brother-in-law of Resident) published on 24 July 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our sister-in-law passed away recently at Oak Lodge having been a resident for sixteen years.
I would like to thank the staff for the love, care and kindness, especially over the last few months and to thank the members of staff who cared enough to attend her funeral service in their own time.
I would like to thank the staff for the love, care and kindness, especially over the last few months and to thank the members of staff who cared enough to attend her funeral service in their own time.
Reply from Lyndsay Sargent, Home Manager at Oak Lodge
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Oak Lodge
from Debra B (Niece of Resident) published on 25 December 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My aunt came to live at Oak Lodge in September 2023, she settled in from the get go and enjoys the attention she receives from the staff. It's not an easy job being care staff but at Oak Lodge they do it with a smile on their faces.
Reply from Karen Cousins, Acting Manager at Oak Lodge
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Oak Lodge
from Ian M (Friend of Resident) published on 27 November 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I visit every week and find everyone friendly and helpful. The meals are very good as is the help from the staff towards the residents. Everything appears to be kept in order and running smoothly.
Reply from Karen Cousins, Acting Manager at Oak Lodge
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Oak Lodge
from Maureen C (Sister-in-law of Resident) published on 1 September 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My sister-in-law has been at Oak Lodge for nearly 15 years. She suffers from dementia, so no longer knows us. However, the care, kindness and attention she receives at the home is astounding. She has to have a special diet, but nothing is a problem for them to see that she gets what she needs. I am
very happy for her to continue and have care at Oak Lodge.
Reply from Karen Cousins, Acting Manager at Oak Lodge
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Oak Lodge
from Patricia J (Daughter of Resident) published on 7 February 2023 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
If you are thinking of sending your relative here think very very carefully!! Go visit first and make up your own mind. We were offered a place here by mums social worker. The manager came to see mum on Friday and said a room was available on Monday. All seemed well. Monday morning phone call. Room
ready so we took mum there after lunch. On arrival did look a bit downtrodden but appearances can be deceptive. It wasn't! The front door wouldn't stay open carpets were frayed, corridors were uneven decor was tired. Mum's room was still full of the previous, we understand the deceased man's clothes and hadn't been cleaned, the bed not changed and the bathroom was dirty. The handyman and the chef in full whites came to change the bed. Hope the chef changed before going back into the kitchen?! The staff was helpful but nothing had been done properly. This place needs a lot of money spent on it and management who actually do their job. We didn't leave mum there. There have got to be better places than this.
Reply from Lyndsay Sargent, Registered Manager at Oak Lodge
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Oak Lodge
from Kevin J (Son of Resident) published on 6 December 2022 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Very hard-working staff. All staff members very approachable and pleasant. Managers are excellent both with residents and their families.
Reply from Lyndsay Sargent, Registered Manager at Oak Lodge
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Oak Lodge
from Brenda M (Daughter of Resident) published on 6 September 2021 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum came here when my dad went into the hospital, now dad is in here, so both are together. They are both so well looked after; the staff are friendly and very caring. Everyone is so helpful if we have a query, and the most important thing is, Mum and Dad are safe and cared for. We have been so lucky
that both parents could come here and be together still as they are in their 90s now and married for 67-years, and it would have been awful to separate them now.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Oak Lodge
from Margaret W (Sister of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I cannot thank Oak Lodge enough for what they have done for my sister and myself. They are really great at informing you with information about my sister. They also understood how upset I was putting my sister in a home. I couldn't wish for a better home; thanks, Oak Lodge. All the staff are amazing,
and my sister gets on well with everyone; I can't fault the home at all. All I can say is thank you, and your all amazing.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Oak Lodge
from Julie D (Daughter of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Care for my mother with her complex care needs is fantastic. The management knows my mum very, very well, which has been passed down to their team. Some of the results are based on not visited inside the home for a year due to Covid and are based on window visits/telephone calls. There is never a problem
that is not discussed with me, and we are very happy with the care.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Oak Lodge
from Michael R (Son of Resident) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Throughout the past 12 months of Covid, I feel that they have coped extremely well. My mother looks well - age considering. Updated by telephone regularly about visits and treatment.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Oak Lodge
from Richard and Jenny H (Son of Resident) published on 21 April 2017 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our mum lived here for many years she was well looked after and cared for nothing was too much for the staff they gave mum love and plenty of laughs whatever mum wanted mum got she was a fussy eater and the girls always made her the meal she wanted. The place may look a bit shabby but it's home from
home and it's a happy place since staff manager changed new manager is great and will bend over backwards for you
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Loading...
Awards / Recognitions (0)
Loading...
Loading
Loading
Loading
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Care Homes UK Ltd to verify any information. View our terms and conditions. Care Homes UK Ltd has an Enhanced Service – more info.