Care Homes Owned by Care Homes UK Ltd in Durham

My husband was very happy with his respite stay The food was good, the staff were lovely, it was Just like a home from home.

resident is happy and experiences a good level of care

She is well cared for and looked after.

As a family we have been very happy with the care our Aunt gets at Oak Lodge. Great staff that look after the residents with love and lots of respect.

From the moment my mother arrived in the care home the staff and management have gone above and beyond their duties looking after her. They really made her welcome and got to know her and treated her as an individual and with respect and most importantly kindness and care. This kindness was extended to her family and nothing was too much trouble. They have kept us informed regarding her care throughout her time here and we always felt that she was safe. The outside facade of the care home betrays how truly lovely Oak Lodge is. Thank you x

I was worried about dad coming into a care home but he has settled in really well and all the staff are lovely, very helpful. The care for my dad is second to none. My dad enjoys the meals in here specially the puddings. The room is lovely too.

Over the last couple of months I have found Oak Lodge to be a happy and excellent place for care, The staff go above and beyond to give the residents the best possible care. Very clean and would not want my husband to be cared for anywhere else.

Cannot fault this home at all, staff are very caring an attentive, my dad is really happy here and has no complaints whatsoever. 10 out of 10 for everything.

My mum has been in care at Oak Lodge for over three years now. The staff have been like another family to her, I can't praise them highly enough. Both during the time she spent at the home and the end-of-life care my mum received from them was second to none. Thank you.

All the staff seem to be as helpful as possible but some of the hands-on staff need to understand the needs of the individual residents and treat them appropriately. Just slow down a bit give them time to take on board what is wanted of them and speak in a civil manner, some are alone in their own little world, equipment should work as it's meant to, especially T.V., the only form of entertainment for some residents, we have noticed the meals provided are not like the menu shown on the entrance window.

I visit a lady who is a 'friend' of the charity that I work for. I first met her when she lived at home and she was neglecting to care for herself. She has been in two other nursing homes, where her care was appalling. She is now in residential care at Oak Lodge and has been given the best care ever. She is happy and very well cared for.

This is testament to the hard working staff who actually care for their residents and treat them like family. Meals are freshly cooked with a choice. There are regular activities. Friends and family are welcomed. I would not hesitate to recommend Oak Lodge to anyone.

Not only do the staff take care of my Aunt they also make sure family members are kept updated and always happy to help with any questions we may have.

My mum came to Oak Lodge at the beginning of Covid, for respite after breaking her wrist (aged 90). I live abroad and was unable to travel for almost 2 years and during that time Mum became comfortable having people look after her. Due to increasing dementia, Mum has become a different person, very difficult to deal with. However, the staff always try to laugh with my mum as that's the person she was. The staff have always kept me informed of mum's condition, and whenever I visit, they are very accommodating. The home is not purpose-built for elderly residential care, but the staff do a great job of making it feel homely.

What can I say. My mum is treated with love and dignity. I don't need to worry about anything. Always kept up to date with her health and wellbeing. My mum couldn't be in safer hands. I thank the staff for the love and care shown towards my mam. And myself when visiting her.

I would like to thank the staff for the love, care and kindness, especially over the last few months and to thank the members of staff who cared enough to attend her funeral service in their own time.

My aunt came to live at Oak Lodge in September 2023, she settled in from the get go and enjoys the attention she receives from the staff. It's not an easy job being care staff but at Oak Lodge they do it with a smile on their faces.

I visit every week and find everyone friendly and helpful. The meals are very good as is the help from the staff towards the residents. Everything appears to be kept in order and running smoothly.

My sister-in-law has been at Oak Lodge for nearly 15 years. She suffers from dementia, so no longer knows us. However, the care, kindness and attention she receives at the home is astounding. She has to have a special diet, but nothing is a problem for them to see that she gets what she needs. I am very happy for her to continue and have care at Oak Lodge.

If you are thinking of sending your relative here think very very carefully!! Go visit first and make up your own mind. We were offered a place here by mums social worker. The manager came to see mum on Friday and said a room was available on Monday. All seemed well. Monday morning phone call. Room ready so we took mum there after lunch. On arrival did look a bit downtrodden but appearances can be deceptive. It wasn't! The front door wouldn't stay open carpets were frayed, corridors were uneven decor was tired. Mum's room was still full of the previous, we understand the deceased man's clothes and hadn't been cleaned, the bed not changed and the bathroom was dirty. The handyman and the chef in full whites came to change the bed. Hope the chef changed before going back into the kitchen?! The staff was helpful but nothing had been done properly. This place needs a lot of money spent on it and management who actually do their job. We didn't leave mum there. There have got to be better places than this.