The White House Nursing Home

Many thanks to each and everyone involved in his care.

My brother has been a resident for the last 2 years. The management and staff have been absolutely amazing not only in his care but also off his feelings. They have taken the time to get to know his likes and dislikes and also his moods. The activities and events have been brilliant. The manager and her staff in my opinion have been the best we as a family could have ever hope to have looking out for my brothers best interests. I also love that we are kept informed of every thing that goes on and our feelings and wishes are always considered.

The experience was entirely positive. They were professional but at the same time very friendly. They had security of the residents as a priority; asking name and relationship to the resident, making sure I signed in. My sister has only positive things to say about this nursing home. She is happy loves the staff and is impressed by the food.

A lovely home. The staff are all friendly, caring and I am always kept up to dated with my dad's care and any problems. They is always activities for the residents . Over I am very happy with the care my dad receives. I would recommend this home .

My mother stayed at The White House for just over 2 years, only leaving due to her needing nursing care. The staff really do make the home, they had a laugh with her and were always patient, friendly and caring. They always have time for family members too and are very responsive and helpful regarding any queries. The management are absolutely great and offered me help and support, going above and beyond in various stressful times. I couldn't have asked for a nicer group of people to take care of her and I know she will certainly miss them!

I am very aware that the infrastructure desperately needs work. This is no reflection on how it is managed and cared for on a daily basis, but the company managing this superb staff and care facility very much need to invest time and effort bringing the building to match the high standards of care shown by it's staff; this would not only improve the quality of the environment for people who call the White House home, but would show they value the hard work and care shown.

I am very grateful to The White House, who I feel are like extended family, I would do anything I could to help them, in what is such a hard job. As I know the care is centered around every individual patient. Who they are genuinely fond of, plus you have staff there, who have been there since the home opened. Not many can be so proud of the staff, who are that loyal, these days.

Our Mam came to the White House for respite following a stay in hospital and has subsequently become a permanent resident. From our very first phone call to the present time we have experienced an outstanding level of care and consideration towards Mam and us (her family) we feel very confident that Mam is in a safe and caring environment and all her needs are being met. The home has an open visiting policy and we are made to feel welcome at each visit. All staff members we have met have shown the same high level of friendly considerate care. As a family, we are more than happy with the care Mam is being given at the White House, and would highly recommend this Care Home.

Overall I am very pleased with my mother's stay at The White House. The staff are caring and look after her well. The room and building could possibly benefit from being redecorated but the staff more than make up for this with their care.

I don't have any problems whatsoever with The White House's care of my brother and the staff are always very attentive to myself and my brother receives visits from friends and the staff always keep me informed about any problems and appointments that my brother has.

What an absolutely lovely residential home! Every member of staff I've met are pleasant, caring, recognise me and who I'm there to visit. My mam is treated with respect and dignity. They have a laugh with her, my mam appears to love every one of them! It's an absolute pleasure visiting my mam. She's happy, content, clean and looks well cared for. She's obviously comfortable where she is, she never says she wants to leave or she doesn't like her room. She joins in all the activities and from photos I see she loves every minute. I'm kept updated by staff of any issues involving my mam, ie if she's poorly etc. I attended a review recently with a member of staff to discuss my mam's care, which I think was a brilliant idea and I have another one booked in. It may not be the most modern, up to date home but that doesn't matter. It's clean, has fantastic staff and it actually has a lovely homely feel to it. All I want is my mam to by happy, well looked after and cared for and she has it.

Stay safe and stay away from The White House.

My brothers and I are more than happy with The White House Nursing Home for the care my sister gets. It's obvious she loves it there, the staff are brilliant and they are very obliging, always pleasant and worth their weight in gold. I do think the place could do with a spruce up.

You need another option box as very poor doesn't come close and 200 words is grossly insufficient to complain about this appalling home. Our family would never have placed our mother here but the hospital discharged her there - do they inspect it! She had broken her knee while in the hospital's care and was sent here for rehab but for seven weeks she was sat in a chair all day with no stimulation whatsoever, looking at dirty surroundings - we took endless photos to back this up. From day one, we were disgusted by what we saw and the levels of neglect and lack of care our mother received. When she fell out of bed, which resulted in horrendous facial bruising, they had to admit no crash mat was in place. It was shocking how much weight she lost. The majority of residents have no visitors, so this home needs to be closed for the sake of these poor people with no voice. As I said, you need larger forms as so many complaints.

Following the 2 weeks respite, my mam settled, she was eating and had made friends with other residents, therefore as a family along with the CPN and social services input, we decided that long-term care was in my mam's best interests, she was at risk of injury and self-neglect. This was an extremely difficult decision to have to reach, however the care and support from all the staff has made the decision more bearable and proven to us that my mam is in the best place to receive the level of care and support she requires and to keep her safe, which my father and myself were no longer able to provide for her.

Unfortunately, due to her mental and physical decline, she is very vulnerable and needed 24hr care. Though it was a very difficult decision it was necessary to place her in a care setting in May of 2018. Following numerous enquiries, we decided on The White House for her care provision.

Staff take a genuine interest in the residents and the care provided is first class.

The only drawback is that the building and it's furnishings require a degree of refurbishment and investment, that said I have no hesitation in recommending the White House Nursing Home due to the quality of care offered.

Mam was admitted to the home as a result of a family crisis and mam's deteriorating mental state through her dementia. This was a traumatic time for the whole family but the home manager and the support of senior staff were superb during this time. The staff team are warm and caring and mam seems relaxed and happy there. We as a family would highly recommend the home to any potential people who may need such a service.

My wife has only been a resident for a few weeks. So far... so good!

My dad was only at the home for a short period before his death but the standard of care he received was outstanding. The staff were very friendly and caring not only to my dad but also to our family. Nothing was ever a problem for them. Both manager and staff went above and beyond to make sure the last few weeks of my dad's life were happy. I could not fault them at all. Excellent nursing home.

My Father was only in the home 2 weeks before he passed away. The staff and management couldn't do enough for my Father in this time. They treated my Father with total respect and he was so happy whilst there. We visited other homes prior to admission but The Whitehouse won hands down and they need more recognition for their dedication.