The White House Nursing Home

Monkton Lane, Monkton Village, Jarrow NE32 5NN

The White House Nursing Home, Jarrow, Tyne & Wear
The White House Nursing Home, Jarrow, Tyne & Wear
The White House Nursing Home, Jarrow, Tyne & Wear

The White House Nursing Home is a thirty-six capacity Jarrow facility that targets high standards of care provision for older people, for adults with a physical disability and others diagnosed with dementia.

The home takes on both long and short-term requirements, with a respite service having a strong impact on community life and the well-being of local carers. All professionals take a friendly approach without compromising on their overall efficacy.

Group: Care Homes UK Ltd

Person in charge: John Wright (Manager)

Local Authority / Social Services: South Tyneside Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 36 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Admission Information: Residents aged 55 years and over..

Single Rooms: 36

Weekly Charges Guide: Nursing Care Single from £482 (These prices are only a guideline, please contact The White House Nursing Home to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on The White House Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 The White House Nursing Home has a Review Score of 9.4 (9.416)

The Review Score of 9.4 (maximum of 10) for The White House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for The White House Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.722 for The White House Nursing Home is calculated as follows: ( (120 Excellents x 5) + (12 Goods x 4) + (8 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 144 Ratings = 4.722

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.694 Points relating to the number of positive Reviews for The White House Nursing Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 5 Reviews ÷ 7.2 Target = 0.694

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    0
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The White House Nursing Home?

  • Extremely LIKELY
    11
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to The White House Nursing Home

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Brother of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

We bought my mam here with trepidation as she was in a serious state. She has been brought back to life with the care and nursing care. The staff are what make this home very special.
We are thankful every day for their help and support.

How likely would you be to recommend The White House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

An excellent home. Staff are amazing, management is excellent.

How likely would you be to recommend The White House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum needed full-time care and we had her in other homes. Nothing compares to this. She is so happy and her nursing care is second to none, the staff are amazing, they treat her like a mam and she loves it. Her health and well being is well cared for. 10/10.

How likely would you be to recommend The White House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Auntie has settled in her new environment and seems content.
The staff are very helpful and sociable.

How likely would you be to recommend The White House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

So happy my nana is treated like a queen. Great staff.

How likely would you be to recommend The White House Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I was visiting my brother on 22nd July 2017 at 2.05pm. He asked to go to the toilet. When I asked the carer she said he would have to wait until the other carer came back but when she came back the carer went for dinner.
I had to take him myself which is unacceptable. You should have two carers at all times and there's no management after 2pm or on weekends.
I think you should look into this and employ more carers.

How likely would you be to recommend The White House Nursing Home? Unlikely

Average Rating: 

 2.8 out of 5

Overall Standard: Poor

Facilities: Poor

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Poor

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Poor

Steve Smith, Regional Manager at The White House Nursing Home responded to this review on 16 Aug 2017:

We are very disappointed that our service has not in this instance met our own standards of care and support. We note the feedback and will be investigating this through our complaints procedures and responding directly to the reviewer.

We had to place my mother in a care home due to falls at home due to water infections, then the rapid onset of dementia. As a family, we had a good look round homes in the area but once we went to the White House we knew this was the place for her. You could tell the staff loved what they were doing, it wasn't just a job for them. Unfortunately my mother passed away after only 3-4 months in the home but while she was there she was happy and the family felt she was safe, she had made friends with other women and would sit with them while staff played music for them she was very happy there and as already stated the staff were brilliant with her.

How likely would you be to recommend The White House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been in the exceptional care of the White House in Jarrow since approx February of this year. From the time of our first visit we were very confident in the management, nurses and carers. They filled us with confidence in how through they are with mums needs and how they interact and care for mum. We fell we hit the jackpot when mum came here. Her care is second to none. Mum is so well looked after and this is from every member of staff. Nothing is too much trouble and they always have mum and her family's best interests at heart. We feel blessed that she is here.

How likely would you be to recommend The White House Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mam has been moved into The White House nursing home for end of life care after a long stay in hospital, she is now bed bound and has advanced dementia, making communication difficult. The staff have been extremely helpful, friendly and caring to her and to myself as well as being very attentive, dedicated and efficient.

How likely would you be to recommend The White House Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Great care to my mother in law.

How likely would you be to recommend The White House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All the staff are friendly and polite.

How likely would you be to recommend The White House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would like to thank all the staff for the care, love and support they gave to my wife and a very special thanks for the way they treated all the family when we were visiting her. You guys are doing a great job and have restored my faith in human beings . Thank you

How likely would you be to recommend The White House Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

February 2015

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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