The White House Nursing Home

Monkton Lane, Monkton Village, Jarrow NE32 5NN
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9.4 37 Reviews
  • The White House Nursing Home, Jarrow
The White House residential Home is based in the heart of Monkton hall Jarrow. The home provides residential care with support from its long standing team, where your relative is always assured of a friendly familiar face.

They focus on individuals and their capabilities, not just needs, and design bespoke care plans with the person who has chosen to stay with The White House.

It is a small home that can offer that special, personalised approach.

They have outdoor space at the home where they encourage residents to spend time outside getting fresh air and are actively supported to continue to participate and design their own social life and activities.

The home takes on both short term respite stays, day care and longer term care. They welcome enquiries by telephone, email or in person.
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Care Provided by The White House Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1400
  • Self-Funded Residential Dementia Care: £1100 – £1400
  • RESPITE Self-Funded Residential Care: £1200 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1550

These prices are only a guideline, please contact The White House Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Kelly Taylor (Manager)

Local Authority / Social Services

Admission Information

  • Ages 51+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1990
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (32)

Visiting

  • Open visiting but the home does operate a protected meal times philosophy and discourage visiting at meal times.

Parking

  • Free parking on site

The White House Nursing Home Reviews (37)

9.4

The White House Nursing Home has a Review Score of 9.4 (9.423) out of 10, based on 11 reviews in the last 2 years.
Over all time The White House Nursing Home has 37 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The White House Nursing Home
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Total of 37, showing 21-37
Review from Shirley T (Daughter of Resident) published on 26 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We feel, as a family, that our Mother is very well looked after. She has daily health checks and her medication is given regularly. She enjoys the food and is happy in their care. Staff will call us with any concerns and always have time to talk to us on our visits. The staff are all caring and friendly
and I'm sure they do their very best to care for the residents.
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Review from Keir M (Grandson of Resident) published on 25 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After a tour of the care homes that were recommended by South Tyneside Council, we were at our wit's end. Both my grandparent's were in the early stages of dementia and to drag them out of their own home of 40 years was horrifying us. Our last visit was the White House. It seemed like our prayers had
been answered. A care home is made by the people who run it. They are genuine, wonderful people.
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Review from Brenda R (Friend of Resident) published on 25 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very helpful and caring to my friend. Always someone to talk to if I have any concerns about the care of my Friend. Rooms could benefit of remodernising (furniture, carpets etc.)
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Review from D D (Daughter of Resident) published on 25 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since putting my mother in The White House I have never had a worry of her well being, well looked in all aspects of her care. Mum loves it and I'm really happy with the care.
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Review from J R (Friend of Resident) published on 25 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My very good friend of 50 years has been resident at The White House for 5 months and his late wife for nearly 3 years before him. The staff are all very helpful, compassionate and cheerful and can always find time to discuss the situations as and when they arise. There have been various improvements
to the fabric and furnishings but there is always scope for more on a rolling programme.
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Review from Margaret A (Daughter of Resident) published on 13 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent home. Staff are amazing, management is excellent.
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Review from David H (Son of Resident) published on 20 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We bought my mam here with trepidation as she was in a serious state. She has been brought back to life with the care and nursing care. The staff are what make this home very special.
We are thankful every day for their help and support.
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Review from Deborah R (Daughter of Resident) published on 11 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum needed full-time care and we had her in other homes. Nothing compares to this. She is so happy and her nursing care is second to none, the staff are amazing, they treat her like a mam and she loves it. Her health and well being is well cared for. 10/10.
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Review from A N (Niece of Resident) published on 24 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Auntie has settled in her new environment and seems content.
The staff are very helpful and sociable.
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Review from Sarah H (Granddaughter of Resident) published on 23 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So happy my nana is treated like a queen. Great staff.
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Review from Christopher R (Brother of Resident) published on 16 August 2017 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
I was visiting my brother on 22nd July 2017 at 2.05pm. He asked to go to the toilet. When I asked the carer she said he would have to wait until the other carer came back but when she came back the carer went for dinner.
I had to take him myself which is unacceptable. You should have two carers at
all times and there's no management after 2pm or on weekends.
I think you should look into this and employ more carers.
Reply from Steve Smith, Regional Manager at The White House Nursing Home
We are very disappointed that our service has not in this instance met our own standards of care and support. We note the feedback and will be investigating this through our complaints procedures and…read more
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Review from John F (Son of Resident) published on 1 December 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had to place my mother in a care home due to falls at home due to water infections, then the rapid onset of dementia. As a family, we had a good look round homes in the area but once we went to the White House we knew this was the place for her. You could tell the staff loved what they were doing,
it wasn't just a job for them. Unfortunately my mother passed away after only 3-4 months in the home but while she was there she was happy and the family felt she was safe, she had made friends with other women and would sit with them while staff played music for them she was very happy there and as already stated the staff were brilliant with her.
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Review from Wendy K (Daughter of Resident) published on 20 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in the exceptional care of the White House in Jarrow since approx February of this year. From the time of our first visit we were very confident in the management, nurses and carers. They filled us with confidence in how through they are with mums needs and how they interact and care
for mum. We fell we hit the jackpot when mum came here. Her care is second to none. Mum is so well looked after and this is from every member of staff. Nothing is too much trouble and they always have mum and her family's best interests at heart. We feel blessed that she is here.
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Review from Alan D (Son of Resident) published on 21 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam has been moved into The White House nursing home for end of life care after a long stay in hospital, she is now bed bound and has advanced dementia, making communication difficult. The staff have been extremely helpful, friendly and caring to her and to myself as well as being very attentive,
dedicated and efficient.
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Review from Lesley M (Daughter-in-law of Resident) published on 15 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great care to my mother in law.
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Review from Debbi M (Uncle of Resident) published on 27 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are friendly and polite.
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Review from Henry N (Husband of Resident) published on 18 August 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank all the staff for the care, love and support they gave to my wife and a very special thanks for the way they treated all the family when we were visiting her. You guys are doing a great job and have restored my faith in human beings . Thank you
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Current Review Score: 9.4 (9.423)

Overview of Review Score

The Review Score of 9.4 (9.423) out of 10 for The White House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.423 for The White House Nursing Home is calculated as follows: ( (92 Excellents x 5) + (22 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) + (10 Very Poors x 1) ) ÷ 130 Ratings = 4.423
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The White House Nursing Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jul 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (3)

Kelly

Kelly Taylor

Job Title: Home Manager Joined: 2016

I have worked in the healthcare sector as a manager for 15 years, 9 of which within this company and 4 of them years working at the white house residential home. I have a wide range of experience within the healthcare sector nursing setting and residential setting which has expanded my knowledge and skills greatly.


I pride my self on having a experienced and knowledgeable team who can provide the high standards of care that our residents we support require and deserve.


I believe my strengths are that I am an open, honest, firm but fair manager who has our resident best interest at heart at all times. I have a very good rapport with all residents and families who we support and support my staff day to day in all areas.

Sarah

Sarah Nicholson

Job Title: Deputy Manager Joined: 2023

I have worked in the healthcare sector progressing my career for 15 years, I have worked In management within the healthcare sector for 4 years, 2 of which years I worked alongside the team at the white house which I have thoroughly enjoyed. I have a wide range of experience in healthcare settings working with learning disabilities mental health and older adults. I love working at the white house and enjoy supporting the manager where I can as well as supporting my team day to day. I believe my strengths are that I am very organised, very thorough in my work, open and honest and very passionate.

Shannon

Shannon Robinson

Job Title: Quality Compliance Lead Joined: 2024

I have worked in the Health Care Sector since I was 18 years old, I have progressed my knowledge from Care Assistant to Senior carer and currently quality compliance lead. I am a trained moving and handling train trainer and also a Qualified Level 4 Health and Social Care Diploma. Within my job role at the White House Care Home, I work alongside my manager and deputy manager to ensure the quality compliance of the service and that our residents' needs are being Met. I am Very Passionate about the Progression of my knowledge. I always have the residents' Best Interests at Heart and am always there to support Anyone when needed.


I believe that my Strengths are that I am caring, compassionate and proactive in my job role to ensure that our residents receive quality and person-centred care meeting all of their individualised needs.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The White House Nursing Home to verify any information. View our terms and conditions. The White House Nursing Home has an Enhanced Service - more info.