What types of Care is Woodley Hall registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Woodley Hall?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Woodley Hall to the centre of Newcastle upon Tyne?

5.4 mile(s) as the crow flies, distance by road may be significantly further.

Woodley Hall care home, 1 Gill Court, Brunswick Village, Wideopen, Newcastle upon Tyne, Tyne & Wear NE13 7DU

Woodley Hall

1 Gill Court, Brunswick Village, Wideopen, Newcastle upon Tyne NE13 7DU

8.7 11 Reviews

Care Provided

Primary Care Categories

Older Person Care
Dementia
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Eating Disorders

Length of Stay

Permanent Care
Respite Care

Care Types Provided

Residential Care
Dementia Residential Care
For a maximum of 21 Service Users

Dementia Care Types

Mild Dementia
Moderate Dementia
Advanced/Complex Dementia

Other Care Provided

Parkinson's Disease
Stroke
Palliative / End of Life Care
COPD/Pulmonary Disease
Convalescent Care
Acquired Brain Injury (ABI)
Day Care

Facilities

Own Furniture if required
Pet Friendly (or by arrangement)
Close to Local shops
Near Public Transport
Lift
Wheelchair Access
Gardens
Television point in own room
Residents Internet Access

Funding & Fees

Weekly Charges per Person

Self-Funded Residential Care: £1100 – £1300
Self-Funded Residential Dementia Care: £1200 – £1300
RESPITE Self-Funded Residential Care: £1200 – £1400
RESPITE Self-Funded Residential Dementia Care: £1200 – £1400

FEE PAYERS
1300 PER WEEK INCLUDES
Free hairdressing chiropody and transport for hospital admissions
free wifi for all private self funding residents.

These prices are only a guideline, please contact Woodley Hall to find out the exact price for your requirements.

Funding Types Accepted

Self Funding (Private)
~~Local Authority with Top Up~~
Local Authority
NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Care Homes UK Ltd

Person in charge

Ashleigh Vivian (Manager)

Local Authority / Social Services

Newcastle upon Tyne City Council

Admission Criteria

local authority. CHC Private self funder for residential care and residential Dementia care
Ages 55+

Care Home Design/Build

Purpose Built: Yes
Last Refurbishment: 2023
Number of floors: 2

Room Information

Single Rooms (21)
Couples/Companion Rooms (0)

Visiting

Open visiting but discourage visits at meal times as the home has a protected mealtimes policy

Parking

Free onsite

Review from C L (Daughter of Resident) published on 8 November 2024 Submitted via Postal Card • Report

Overall Experience

My experience during September 2024 doesn't differ from my experience since my mum moved into Woodley Hall some 14 months ago. I visit several times a week and see nothing but my mum and other residents being treated with the utmost care and respect. Both management and staff are very friendly and are

always more than happy to help with any issues or questions. I may have and are quick to get in touch if they feel there is anything I need to know. It is a small home but this gives it a more personal feel, there is a lot of laughter and a lot of staff have worked there for a number of years which helps too. More like a 'Home from home'. I couldn't ask for more.

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Review from Paul D (Son-in-law of Resident) published on 30 September 2024 Submitted via Website • Report

Overall Experience

My father-in-law has had 4 periods of respite care in Woodley Hall. It's been really beneficial to him and the family. The staff have made every effort to get to know our relative and have a good understanding of his needs. They have consistently treated him with care and respect.

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Review from Dorothy H (Daughter of Resident) published on 27 September 2024 Submitted via Postal Card • Report

Overall Experience

My mam has been a resident at Woodley Hall for almost six years. I am currently happy with her care. There have been a few ups and downs over the years, this, in part, is because until you experience Alzheimer's, you are unaware of the change your loved one will go through. There have been two members

of staff who I have been unhappy with, and I have spoken directly to management. I could not care for my mam, and I am grateful that the staff can do that for me and my mam.

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Review from Keith A (Husband of Resident) published on 10 September 2024 Submitted via Website • Report

Overall Experience

My wife has been a resident at Woodley Hall since May 2019. On admission, her Alzheimer's Disease was moderate. She was active, able to engage in conversation, take part in activities and resistant to personal care. The perseverance and good care that the staff showed made a big difference in her

quality of life. She settled in. Covid restrictions reduced - and for a time stopped - my visits. However, knowing that she was safe, well cared for and loved helped me to deal with this.
Her disease has progressed during her residence and she now says little, sleeps a lot and has little meaningful engagement. This has not altered the home's approach to treating her with dignity, promoting independence and practising personalised care. Over the last 5.5 years, there have inevitably been a few minor issues but these have been dealt with promptly and to my satisfaction. This is due in large part to the good relationship that I have formed with the manager and staff.

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Review from Helen J (Daughter of Resident) published on 2 November 2022 Submitted via Website • Report

Overall Experience

We have had to take the drastic step of removing our 91-year-old dad from Woodley Hall. He has dementia so the last thing we wanted to do was to go through the upheaval of transferring him to another home. The home is nicely appointed and newly decorated but the care standards fell very short of our

expectations.
1. Basic care - dad was often found in an unkempt state.
2. Communication with senior staff even basic information was not relayed to the family.
3. Issues involving safeguarding. We have attempted to address these issues with senior management and the company but have had to escalate all the issues further.
We found some members of staff to be approachable and kind but others lacked any kind of empathy and understanding. It is with regret that we cannot recommend Woodley Hall.

Reply from Steve Smith, Operations Manager at Woodley Hall

We are very disappointed that we were unable to meet the expectations of the reviewer however every effort was made to discuss the issues raised with the reviewer. The 91 year old had lived in the home for a number of years without any previous issues being formally raised and we are sorry they have now left. The reviewer recently made a complaint and this was investigated and responded to formally, and a meeting arranged to discuss any areas of concern. Staff have always tried to communicate but the reviewer tended to get aggressive on some occasions and therefore staff had to distance themselves on some occasions. Following the meeting it was agreed to meet again to gauge progress. Unfortunately the reviewer removed their relative before this follow up meeting could occur. We strive to provide the best care and support consistently and always with the best intentions and this is the first time we have ever had a resident removed for unsatisfactory care.

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Review from Lesley T (Daughter of Resident) published on 6 March 2017 Submitted via Website • Report

Overall Experience

My elderly mother was in Woodley Care home for 6 months, initially for 2 weeks respite, but as she settled well and her health improved, she remained until she died.
Woodley has changed my opinion of a care home, the staff showed nothing but respect for my mother and always treated her with dignity.

Her well-being was paramount, and medical assistance was called for immediately it was required.
The meals were of excellent quality and variety.
Weekly activities were planned from manicure to singers, hairdressing was available, opticians and chiropodist.
Every time we visited the home was clean, and Mam's room was always clean and tidy.
Nothing was ever too much trouble for the staff, even though the residents could have special needs.

Every staff member did their job with a smile on their face, laughing and singing with the residents, it was a big happy family.

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Review from Doug S (Son of Resident) published on 11 October 2016 Submitted via Website • Report

Overall Experience

Although my review is from July when I visited my mum, I live in Belgium and phone my mum every couple of weeks. The staff are always extremely pleasant and friendly when I phone and they always bring my mum to the phone when she is awake. My father visits 2 or 3 times a week and the staff are always

very helpful to him and it is of great relief to us that we feel my mum is getting such excellent care 24 hours a day. She has settled in very well since her move from Wylam and she likes the staff and food.

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Review from T R (Daughter of Resident) published on 29 January 2016 Submitted via Postal Card • Report

Overall Experience

The home is very friendly and the staff are caring and always very helpful.

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Review from P B (Daughter of Resident) published on 28 January 2016 Submitted via Postal Card • Report

Overall Experience

Woodley Hall provides a family atmosphere. The size is perfect for the needs of my mother. The staff are brilliant, very caring, professional and reliable. As a relative I am able to visit at anytime, feel very welcome and confident that any issues with care would be dealt with in a confidential manor.

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Review from M M (Daughter of Resident) published on 28 January 2016 Submitted via Postal Card • Report

Overall Experience

It is a small and friendly care home. The staff are particularly nice, very caring and approachable. As soon as you ask something (e.g mam needs to go to the toilet or wants a glass of milk) they oblige immediately. The home is always very clean and does not smell in any way.

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Review from Carole D (Daughter of Resident) published on 13 January 2016 Submitted via Postal Card • Report

Overall Experience

Woodley Hall care home is very welcoming both for residents and visitors. The caring staff are the essence of the home, they treat the residents as if they were part of their own family, whilst still maintaining a respectful, professional approach. I can't thank them enough for the way in which they

have cared for, supported and helped my mother to settle in and regard Woodley Hall as her home. She now feels secure, less anxious and is being very well cared for. This has given me and the rest of the family huge peace of mind after a very stressful time.