Over all time Cassandra House Care Home has 1 review.
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Review from Gail I (Daughter of Resident) published on 13 March 2019
Submitted via Website • Report
Overall Experience5.0 out of 5
Dad lived at Cassandra for 7 months last year before he passed away due to complications of his illness. He was a challenging man, and I am full of admiration for the staff and everyone who had any input into his care during this time. Massive, massive thanks to all concerned. We found the Manager,
staff, surroundings, all absolutely first class. The Manager is extremely approachable, as in fact are all the staff, and we found them all to be extremely caring, compassionate and knowledgeable. There was also always plenty of staff on duty. They manage to combine professionalism and friendliness effortlessly. The premises were immaculate and fresh at all times when we visited, and we were particularly impressed with the room security - something which definitely is not matched in other care homes. Having now had experience of two other care homes for Mum, Cassandra is the gold standard.
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Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
19 May 2025
Overall
Requires improvement
Caring
Good
Effective
Good
Responsive
Good
Safe
Requires improvement
Well-led
Requires improvement
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about Cassandra House Care Home
What types of Care is Cassandra House Care Home registered for?
Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Cassandra House Care Home have?
There are 43 Single Rooms.
What are the Facilities & Services at Cassandra House Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.
How far is Cassandra House Care Home to the centre of Cottingham?
0.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cassandra House Care Home to verify any information. View our terms and conditions. Cassandra House Care Home has an Basic Service - more info.