36 Heads Lane, Hessle HU13 0JH
Owner: Audrey Redmore
Person in charge: Rebecca Townsend (Manager)
Local Authority / Social Services: East Riding of Yorkshire Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 14 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Single Rooms: 12
Shared Rooms: 1
Rooms with ensuite WC: 1
Facilities & Services: Own GP if required • Own Furniture if required • Near Public Transport • Minibus or other transport • Lift • Gardens for residents • Television point in own room
Latest Care Quality Commission* Report on Redstacks: click here
Redstacks has a Review Score of 6.7 (6.679)
The Review Score of 6.7 (maximum of 10) for Redstacks is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Redstacks in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.7 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Redstacks is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.679 Points relating to the number of positive Reviews for Redstacks is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 2.8 positive Reviews (14 registered maximum number of service users ÷ 5). 1 Reviews ÷ 2.8 Target = 0.357 , then divided by 2 = 0.179
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Jackie W (Niece of Resident) on Wednesday 15 February 2017. Relates to February 2017.
My aunt is currently living in Redstacks, we were worried about her safety but now we know that she is safe. The house is spotless their standard of cleanliness is excellent. The people that work there are friendly and we can visit her whenever we like we don't need an appointment that in itself is very reassuring. She is very happy living there she was afraid during the night but there she is checked on every hour. The home has everything that she needs all the staff I have met are so lovely to her and to us. They are mostly family that work there and they know the real meaning of care. I would highly recommend anyone to not hesitate if one of their family needs care to let their relative live there they are all in very safe hands. The house itself is lovely and the gardens around the back are beautiful. Nothing is too much trouble they are very well trained but it's the feeling you get when you walk in it's a family run home and you know that they care about their residents.
How likely would you be to recommend Redstacks? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent