195/197 Cottingham Road, Hull HU5 2EG
Group: Shelphen Care Ltd
Person in charge: Kerry Hart (Manager)
Local Authority / Social Services: Kingston upon Hull City Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 30 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Single Rooms: 22
Shared Rooms: 4
Rooms with ensuite WC: 18
Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Lift • Gardens for residents
Latest Care Quality Commission* Report on Cottingham Hall: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Cottingham Hall has a Review Score of 1.7 (1.667)
The Review Score of 1.7 (maximum of 10) for Cottingham Hall is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 1.7 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Cottingham Hall in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 1.667 for Cottingham Hall is calculated as follows: ( (3 Satisfactorys x 3) + (2 Poors x 2) + (7 Very Poors x 1) ) ÷ 12 Ratings = 1.667
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 0 Points relating to the number of positive Reviews for Cottingham Hall is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 0 Reviews ÷ 6 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Kathy (Daughter of Resident) on Wednesday 15 March 2017. Relates to March 2017.
This home needs to be better managed. Food needs looking at. Needs more staff on the floor to check residents. So disappointed with the whole place. Some of the staff caring and friendly. Could say a lot more but it will save.
How likely would you be to recommend Cottingham Hall? Extremely Unlikely
Overall Standard: Very Poor
Facilities: Very Poor
Care / Support: Very Poor
Treated with Dignity: Very Poor
Food & Drink: Very Poor
Activities: Very Poor
Management: Very Poor
Safety / Security: Satisfactory
Value for Money: Satisfactory
There are currently no Care Home Idol entrants who have performed at Cottingham Hall